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    ACE Computer Repair

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    9 years ago

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    Repair For America - Happy

    Repair For America

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    Charged $89 as a diagnostic fee, which is reasonable. Then told it would pay part of the cost…read moretowards the computer repair if it was over, also reasonable. What is unreasonable: not letting me know the "repairs" would cost an additional $180 before they did them. About a week later, after doing nothing but cleaning the computer and replacing thermal paste, with no new parts or anything, they say the issue is fixed (computer was initially not turning on due to possible power button or motherboard/overheating issue) Without letting me know the total cost, or how much the "repairs" would cost in advance, the owner stated the total cost would be $270, including $90 for updated system, scan and test. And they asked for cash as the "card reader is having issues". I'll only be paying this with a credit card, so that I get some consumer protection if they don't honor the 60 day warranty. Invoice Below: Diagnostic $89.99 (paid). 1st tech unclog+thermal paste Went from dead to turning blue. Confirmed not power button. $89.99 2nd tech tried breakthrough password but then wiped it. Still turned blue. Updated bios+system, virus scan, ram scan/test. $89.99. $269.99total w/ $179.99balance. I fully expect this to have fixed nothing. Based on the other reviews I have read, I shouldn't have brought a computer to a phone repair shop but that was my mistake. Next time try out geek squad, where they will "fix" the same thing for $180. I must look like a sucker, but I plan on paying these guys and then leaving this review everywhere I can so that anyone else looking for a computer repair is warned off, even if as the owner said "no one even looks at Yelp reviews anyway" And for reference: this computer refurbished costs $136 on eBay. I wish they would've just bought one and given that to me instead.

    Didn't fix issue. Refused a refund request…read more I brought in my desktop and was clear about the one thing I wanted fixed: DisplayPort output. After two weeks of hearing "just a couple days" several times, I got the call that the problem was repaired. Allan talked about the other things they did that I hadn't asked them to do, such as get the wifi working, and I brought my computer back home. I don't know if the wifi is working and I don't care because I use an ethernet cable. I do know they didn't fix the DisplayPort problem. I call to ask for support and the best they can offer is to pick it up and try again. Given that that would take another unknown number of "a couple days" and not get started until after the weekend, I get started on fixing the problem myself. I fixed the issue. I asked for a partial refund. They refuse the refund on the basis that there's "no way to confirm anything without seeing it to re-evaluate". They can't offer any evidence that they fixed the issue. I initially went the route of paying a professional because I was busy and couldn't be bothered. Enough time went by that I was no longer busy and this ended up being more of a bother, in addition to a waste of money. Before using RepairBar Laurel, make sure you've exhausted your own efforts and research. Before leaving your computer with them, consider that "1-3 days" isn't a trustworthy estimate. Before handing over any money, see that the problem has actually been fixed.

    ACE Computer Repair - itservices - Updated May 2026

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