My mother took her vehicle into John at Arbutus Automotice last week to get her brakes done. John…read moreoffered a very reasonable price compared to other estimates and provided excellent customer service, fast turnaround time, and great quality repair. She is very pleased with the outcome and has begun recommending this business to all co-workers, friends, and family. Thank you for servicing my family!

I've been using Arbutus Automotive Inc. for the last - 15…read moreyrs. I am 72 yrs old I have dealt with many auto repair companies in the past. FERGIE is the most honest, direct, and inexpensive car repair service I have ever dealt with. Try them out what do you have to loose. NOTHING!!!

A small two-bay garage attached to the Shell Station on North Bend and Edmondson…read more While the OG Jin is no longer working here, his sister, who happily goes by "Lady Jin," and her husband run the show. I picked up an appointment card, and Lady Jin said they could fix something that had come loose if I just dropped off the car for the next day (they were full up on appointments that particular day). They have a small spot to park your car and there is a slot on the left side of the right bay door where you can drop off your key for the next day. Lady Jin even encouraged me to text her with any details, and she and her husband texted back in a timely fashion. Mine was a minor job, so she only charged $20 for the part, insisting she didn't mind doing such a small, quick task for free. I remember one time going to (brother) Jin to have him certify a paper confirming that I had fixed my broken tail light and when I asked how much I owed him, he waved me off like it was a silly notion. Lady Jin said they are proud to serve the local community and want to be an affordable option. I might start making this my go-to place for regular work. She said they do most jobs (oil change, brakes, engine issues, tire rotation), though they don't do wheel alignments. If you want to support a small, family-run business that really takes care of you and your vehicle, consider Jin's!

Best kept secret in Westgate and Catonsville. Amazing mechanics. Affordable prices, quality, speedy…read moreservice, honest, kind, and knowledgeable.  Lady Jin and Dan are a rockstar team. We have been going to S&S Auto Tech (Jin's Auto) for over 9 years and they are hands down the best auto shop I have ever taken my cars. My husband and I drive a Subaru Outback and Honda CRV that are 10+ years old, so we need real work done on cars that don't have a lot of value. S&S Auto Tech are great at maintenance and big fixes. We have taken our cars for oil changes, brakes, tire repair, AC repair. rust repair, they even installed a trailer hitch I ordered off of Amazon. The Jins are accurate with time and cost estimates and provide exceptional service. They really do treat their customers like family. They are the kindest fairest people I have ever done business with.

Gasket cover replacement. Done! I've relied on their excellent service on all my Mercedes Benzes…read morefor years. Trust them more than the dealership, and have stayed on the road worry free. You are appreciated!

They are a good company but prices are toooo high with prices. If the prices was more reasonable…read morefor the sevices, they would be a 5 star repair shop.

They work on all kind of vehicles. MD safety inspection done there too. They also have tag and…read moretitle office.

Great Service! Will be my Auto Repair shop from now! Will…read more recommend to all family and friends.

So my Saturn Vue has been annoying the hell out of me. I've been having an issue with the tire…read morepressure indicator and when I put air, the warning would've turn off. I figured that I either have a leak in my tire(s) or the air pressure sensor wasn't working. I relied on good old Yelp to find a shop nearby and came across Caton Auto. I dropped off my car and I always get a little uneasy at auto shops cause you feel like you're vulnerable but my experience was amazing. I checked in and waited in the lobby. They have free water, snacks and coffee. They came up to me shortly after and said that my sensor wasn't working and there was no pressure on getting it replaced. They said it would cost about $200 to fix and it actually was the price I was expecting if that was the issue. I just didn't want to pay that for a sensor. And the mechanic told me that he doesn't blame me. I asked how much it would be and he said nothing. They even adjusted my tire pressure since some were off due to filling it with air at the gas stations and they aren't the most accurate. I really wasn't expecting this kind of service and would come back to this place in the future for services to my vehicle. Awesome place!

Caton Auto Clinic - Excellent Customer Service, but Get an Estimate First To Be Sure…read more Caton Auto Clinic provides excellent customer service and is affiliated with AAA. They offer a convenient after-hours drop-off box, a nice waiting area, and a location right off a major beltway. I was also impressed by how clean and well-maintained the parking lot and repair facility were. With over 35 years in business, they clearly have an established presence in the community. My main concern was the cost of diagnostics and repairs. I was quoted approximately $900 for diagnostics and the recommended work, with individual diagnostic charges ranging from about $160-$200 (see attached estimate). After getting additional estimates, I found a local garage that was able to complete ALL the repairs for about the same price as Caton Auto Clinic's original quote. Since my son's car was older, the repair cost was approaching the overall value of the vehicle, so I had to carefully consider whether the expense made sense. I understand that quality service and experienced technicians come at a cost, but I recommend asking for a detailed estimate and clarifying all diagnostic fees upfront before authorizing any work. I also noticed their billboard advertising a $79.99 oil change, which seems like a great deal in today's market! Overall, Caton Auto Clinic has a lot of positives, including friendly customer service, a clean facility, and a convenient location , coffee area . If I had a newer car, I would absolutely consider using them. For an older vehicle, however, I would recommend comparing estimates first to make sure the cost of repairs is worthwhile.

Soooo...I took apart my whole door panel on my Porsche Cayman to replace the lock actuator and a…read morecouple of switches, I didn't know how daunting of a task it would be for me to put it all back together after nearly two months of it just sitting in my garage I contacted Devon and setup a time/date for him to put it back together. In all honesty I wasn't to sure how it would go because it was a pain for me...but that's why there are amateurs and professionals. Communication was too notch and they showed up right on time as scheduled, they knocked the job out in 90 min to my satisfaction. Did I pay a nice chunk of change for labor Yes!, but for me it was worth it as I had failed time and time again. You don't pay at times for the time that was worked but for the experience they have. I would 100% book Devon again.

I'm documenting my experience with Devon Mobile Mechanic and attaching screenshots of confirmations…read moreand messages for accuracy. Summary: Confirmed appointments were missed twice with no communication, and I was unable to reach a real person despite multiple attempts. Prior service also showed inconsistencies. Detailed timeline: * I scheduled an appointment for my 2017 Polaris Slingshot. * I received a text confirmation for an 11:45 AM appointment and confirmed it the night before per instructions. * I arrived before the scheduled time and waited. * No one showed up at 11:45 AM. * I called multiple times but was only able to leave messages through an automated (AI) system. * About 30 minutes later, I received a message that my appointment was rescheduled to 12:45 PM, with instructions to confirm by pressing "1." I accepted and received confirmation. * No one showed up at 12:45 PM either. * I continued calling and leaving messages over the next couple of hours with no response. * I ultimately left around 3:00 PM after waiting several hours. * The first time I was contacted by a real person was moments after posting a review, and the call was argumentative rather than focused on resolving the issue. Additional context (prior service): * The week prior, I had them work on two different vehicles. * One vehicle was repaired correctly. * The second vehicle only worked for a couple of hours before the issue returned. * I planned to have that second vehicle looked at again during this scheduled visit. * During that prior service: * The technician arrived approximately 3 hours late. * Even though they knew in advance they would be replacing an oxygen sensor, they did not bring the proper tools and had to leave to purchase the correct socket before completing the job. * No test drive was performed afterward to verify the repair. Key issue: This is not about job authorization. It is about: * Missed appointments * Lack of communication * No ability to reach a human representative * Inconsistent service execution and preparation Conclusion: If you rely on timely service, proper preparation, and the ability to communicate with a real person, this was not my experience. Based on what happened, the only time I received a response was after posting a negative review, which shouldn't be necessary to get basic communication.

Paul and his guys are terrific. Very good in their work, helpful in their recommendations, and…read morereasonable in their prices. Returning back from a 2year tour in Germany my car had some problems that couldn't be fixed after 2 German mechanics looked at it. A1 offered some options, went to work, and quickly fixed the problem.

Friendly incompetent service. When I look around, their prices are in line as well. They have…read moreexperience with Volkswagen diesel engines, which is huge with me.

After getting tired of going to the Nissan dealership to have my car fixed for ridiculous prices, I…read moredid some research and found Autostream in Randallstiwn. I had no idea what to expect but I just wanted good service for a decent price. My expectations were far exceeded. It is an amazing place to get your car fixed for a fantastic price. The employees at the front desk are phenominal and the mechanics are super fast and talented. I feel like I am part of a family there. Regardless of how long it has been since I have called, they always remember me and welcome my business. It is a smaller location on liberty road and it is a bit if a fast turn into the parking lot but the business itself is not hard to find at all. It is super easy to schedule an appointment online, by phone, or in person. There is a shuttle service if you need to go while your car is being worked on. I prefer to hang around and chat with the staff. Either way, I highly recommend this business and will continue to go myself!

The service at Randallstown AutoStream Car Care was exceptional. They were polite and helpful.They…read morealso provided transportation to and from the auto dealer. That was a great help considering I was short on cash and that helped a whole lot. Very greatful. Mr. Russell at Randallstown was the hero because he also had the service that picked me up at last minute so I could pick up my car. Now that"s what I call great service. It was incredible. One of the best services I have had from a car dealer.

Needed all 4 of my tires replaced and decided to come here because I found a relatively cheap quote…read moreonline for some tires. I made my appointment online and brought in my car for some work. When I arrived, I waited about 15 mins to talk to someone at the counter. I confirmed the type of tires I wanted, and then they asked if I "wanted" a tire alignment when they change my tires. I answered yes, because that is needed when getting tires replaced. They said it would be an extra $130 for that, which brought my less than $500 quote to over $600. After complaining, they said they "found" a discount for $100, so my new total would be around $560. I was irritated, but just accepted my fate and paid. I left, then came back 4 hours late to pick up my car, which they said was still not finished. They offered to have me pick it up the next morning, but I needed my car to get to work, so they said I could bring it back the next day to get the alignment. I brought it back the next day, and was called around 2 hours later to come pick it up. When I arrived, I waited at the front counter for around 15 minutes with no one coming up to help me. I went into the garage and said I just needed to pick up my keys and leave, and finally someone came to help me. When giving me my keys, they told me my car was fine to begin with and practically didn't even need the alignment. That pissed me off because I paid an extra $130 to have the alignment and inconvenienced myself and my sister to drop off and pick up my car again. When I got my car back, I noticed the "new" tires they gave me were extremely dirty and dusty, which they didn't bother to clean off. Overall, the inaccurate quote, waste of time, and waste of money was very frustrating, and I would not recommend this location if you're looking to have speedy service done to your car.

I remember a time when techs would drive cars once brought in to determine an issue. Well, I came…read morein a while back to address a rattling sound in my car. I was charged over $400 or $500 to correct the issue just for me to leave and immediately continue hearing the rattling before I left the lot. I was so mad that I didn't even turn back around nor called about it. I just decided I wasn't returning and took the loss, and that's on me. I don't know what the resolution would have been if I took action. However, what I do know is that I went elsewhere to have the issue fixed. It took the tech under a minute to detect the issue by riding with me around the corner of their building. The service cost under $300. Easy fix because the tech did his job and didn't assume what the problem could be

Following back on my previous review as I've recently gotten a second service job done with Prime…read moreCare Auto. My car is fine and this second service was a routine oil change followed by a job that would help with the alignment of my car recommended on the first service job about 8 months ago. The crew and Siwan work exceptionally hard and there's a constant flow of customer base with a wide variety of brands, makes, and models. There's a ton of pros I can give off but I think the primary one is the fact that Siwan is customer first. Don't want to give all the details but just know he will take care of you because he has a perspective unlike most. There's no perfect experience and the one con I will give is their delegation of workflow. I think if there was an admin assistant to take care of majority of front of house, appointments, paperwork, etc. it would take it to another level than it already is. Siwan seems aware of this and is seeking good help to manage the flow. Nonetheless a great experience again. 5 stars

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.