I've been using Arbutus Automotive Inc. for the last - 15…read moreyrs. I am 72 yrs old I have dealt with many auto repair companies in the past. FERGIE is the most honest, direct, and inexpensive car repair service I have ever dealt with. Try them out what do you have to loose. NOTHING!!!

My mother took her vehicle into John at Arbutus Automotice last week to get her brakes done. John…read moreoffered a very reasonable price compared to other estimates and provided excellent customer service, fast turnaround time, and great quality repair. She is very pleased with the outcome and has begun recommending this business to all co-workers, friends, and family. Thank you for servicing my family!

Gasket cover replacement. Done! I've relied on their excellent service on all my Mercedes Benzes…read morefor years. Trust them more than the dealership, and have stayed on the road worry free. You are appreciated!

They are a good company but prices are toooo high with prices. If the prices was more reasonable…read morefor the sevices, they would be a 5 star repair shop.

They work on all kind of vehicles. MD safety inspection done there too. They also have tag and…read moretitle office.

Great Service! Will be my Auto Repair shop from now! Will…read more recommend to all family and friends.

Do not get your car serviced here if you value your vehicle. The repair turnaround time is…read moreextremely long, and aspects of the service process left me uncomfortable with how vehicle and keys are handled. I have witnessed concerns about the possibility of unauthorized access or key duplication after servicing. I would strongly advise others to use caution and consider alternative service locations.

I had a previous terrible review posted for Caton Auto. It was a fair, accurate review and I stand…read moreby it (I will post it at the end). However, eventually I complained enough that they "unretired" a general manager who seemed the only one to understand how to address warranty issues and they agreed to repair my vehicle. It took a year to get the warranty honored and to be heard. Let that sink in- a year. And they had to "unretire" a person to get customer service to happen. Crazy. So I scheduled almost a month in advance. It still took them three days with minimal communication and maybe I'm just bitter but I am very surprised the unretired general manager (Mr. Kenny, if you're wondering who it is) never contact me again to see why I was frustrated about the length of time it was taking. Or to see if the problem was finally resolved. Or to see if I'd change my reviews. So, I am happy to report they honored the warranty but I would never recommend these guys unless you're desperate. If you're a woman, I would recommend you drive away as fast as your car can go.

I'm documenting my experience with Devon Mobile Mechanic and attaching screenshots of confirmations…read moreand messages for accuracy. Summary: Confirmed appointments were missed twice with no communication, and I was unable to reach a real person despite multiple attempts. Prior service also showed inconsistencies. Detailed timeline: * I scheduled an appointment for my 2017 Polaris Slingshot. * I received a text confirmation for an 11:45 AM appointment and confirmed it the night before per instructions. * I arrived before the scheduled time and waited. * No one showed up at 11:45 AM. * I called multiple times but was only able to leave messages through an automated (AI) system. * About 30 minutes later, I received a message that my appointment was rescheduled to 12:45 PM, with instructions to confirm by pressing "1." I accepted and received confirmation. * No one showed up at 12:45 PM either. * I continued calling and leaving messages over the next couple of hours with no response. * I ultimately left around 3:00 PM after waiting several hours. * The first time I was contacted by a real person was moments after posting a review, and the call was argumentative rather than focused on resolving the issue. Additional context (prior service): * The week prior, I had them work on two different vehicles. * One vehicle was repaired correctly. * The second vehicle only worked for a couple of hours before the issue returned. * I planned to have that second vehicle looked at again during this scheduled visit. * During that prior service: * The technician arrived approximately 3 hours late. * Even though they knew in advance they would be replacing an oxygen sensor, they did not bring the proper tools and had to leave to purchase the correct socket before completing the job. * No test drive was performed afterward to verify the repair. Key issue: This is not about job authorization. It is about: * Missed appointments * Lack of communication * No ability to reach a human representative * Inconsistent service execution and preparation Conclusion: If you rely on timely service, proper preparation, and the ability to communicate with a real person, this was not my experience. Based on what happened, the only time I received a response was after posting a negative review, which shouldn't be necessary to get basic communication.

Soooo...I took apart my whole door panel on my Porsche Cayman to replace the lock actuator and a…read morecouple of switches, I didn't know how daunting of a task it would be for me to put it all back together after nearly two months of it just sitting in my garage I contacted Devon and setup a time/date for him to put it back together. In all honesty I wasn't to sure how it would go because it was a pain for me...but that's why there are amateurs and professionals. Communication was too notch and they showed up right on time as scheduled, they knocked the job out in 90 min to my satisfaction. Did I pay a nice chunk of change for labor Yes!, but for me it was worth it as I had failed time and time again. You don't pay at times for the time that was worked but for the experience they have. I would 100% book Devon again.

Friendly incompetent service. When I look around, their prices are in line as well. They have…read moreexperience with Volkswagen diesel engines, which is huge with me.

I paid for two replacement tires and the sales associate, Dan, said that they would likely arrive…read moreby noon the next day but that he would nonetheless call me when they did in fact arrive. Come noon the next day I had not received a phone call from A1-Auto informing me that the tires had arrived. I called the shop several times but no one picked up. I went down to the shop and arrived at 12:30 P.M. Dan stated to me in a very rude fashion: "I told you to be here at 12." I informed him that he did not tell me to be there at 12, but instead that he stated to me that he would call me when the tires arrived and that I should then come to the shop after I received his call. Dan then informed me that the closest appointment for rescheduling was 3 days away which was too long for me to wait. I then asked for a refund which I eventually received but still had to pay a $60 tire restocking fee which I shouldn't have had to pay because it was Dan's fault for not calling me to inform me that the tires had come in, which is what he said he would do when I initially paid for the tires. This place is a ripoff & they steal their customers' money. I instead took my business to Midas of Catonsville and received prompt, courteous & competent service.

After getting tired of going to the Nissan dealership to have my car fixed for ridiculous prices, I…read moredid some research and found Autostream in Randallstiwn. I had no idea what to expect but I just wanted good service for a decent price. My expectations were far exceeded. It is an amazing place to get your car fixed for a fantastic price. The employees at the front desk are phenominal and the mechanics are super fast and talented. I feel like I am part of a family there. Regardless of how long it has been since I have called, they always remember me and welcome my business. It is a smaller location on liberty road and it is a bit if a fast turn into the parking lot but the business itself is not hard to find at all. It is super easy to schedule an appointment online, by phone, or in person. There is a shuttle service if you need to go while your car is being worked on. I prefer to hang around and chat with the staff. Either way, I highly recommend this business and will continue to go myself!

The service at Randallstown AutoStream Car Care was exceptional. They were polite and helpful.They…read morealso provided transportation to and from the auto dealer. That was a great help considering I was short on cash and that helped a whole lot. Very greatful. Mr. Russell at Randallstown was the hero because he also had the service that picked me up at last minute so I could pick up my car. Now that"s what I call great service. It was incredible. One of the best services I have had from a car dealer.

Needed all 4 of my tires replaced and decided to come here because I found a relatively cheap quote…read moreonline for some tires. I made my appointment online and brought in my car for some work. When I arrived, I waited about 15 mins to talk to someone at the counter. I confirmed the type of tires I wanted, and then they asked if I "wanted" a tire alignment when they change my tires. I answered yes, because that is needed when getting tires replaced. They said it would be an extra $130 for that, which brought my less than $500 quote to over $600. After complaining, they said they "found" a discount for $100, so my new total would be around $560. I was irritated, but just accepted my fate and paid. I left, then came back 4 hours late to pick up my car, which they said was still not finished. They offered to have me pick it up the next morning, but I needed my car to get to work, so they said I could bring it back the next day to get the alignment. I brought it back the next day, and was called around 2 hours later to come pick it up. When I arrived, I waited at the front counter for around 15 minutes with no one coming up to help me. I went into the garage and said I just needed to pick up my keys and leave, and finally someone came to help me. When giving me my keys, they told me my car was fine to begin with and practically didn't even need the alignment. That pissed me off because I paid an extra $130 to have the alignment and inconvenienced myself and my sister to drop off and pick up my car again. When I got my car back, I noticed the "new" tires they gave me were extremely dirty and dusty, which they didn't bother to clean off. Overall, the inaccurate quote, waste of time, and waste of money was very frustrating, and I would not recommend this location if you're looking to have speedy service done to your car.

I remember a time when techs would drive cars once brought in to determine an issue. Well, I came…read morein a while back to address a rattling sound in my car. I was charged over $400 or $500 to correct the issue just for me to leave and immediately continue hearing the rattling before I left the lot. I was so mad that I didn't even turn back around nor called about it. I just decided I wasn't returning and took the loss, and that's on me. I don't know what the resolution would have been if I took action. However, what I do know is that I went elsewhere to have the issue fixed. It took the tech under a minute to detect the issue by riding with me around the corner of their building. The service cost under $300. Easy fix because the tech did his job and didn't assume what the problem could be

Courteous and thorough I was told by Jones Junction I…read moreneeded new brakes all around. So I took it here and I only needed front brakes. I'm happy I found a small local auto shop

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.