Friendly incompetent service. When I look around, their prices are in line as well. They have…read moreexperience with Volkswagen diesel engines, which is huge with me.

I paid for two replacement tires and the sales associate, Dan, said that they would likely arrive…read moreby noon the next day but that he would nonetheless call me when they did in fact arrive. Come noon the next day I had not received a phone call from A1-Auto informing me that the tires had arrived. I called the shop several times but no one picked up. I went down to the shop and arrived at 12:30 P.M. Dan stated to me in a very rude fashion: "I told you to be here at 12." I informed him that he did not tell me to be there at 12, but instead that he stated to me that he would call me when the tires arrived and that I should then come to the shop after I received his call. Dan then informed me that the closest appointment for rescheduling was 3 days away which was too long for me to wait. I then asked for a refund which I eventually received but still had to pay a $60 tire restocking fee which I shouldn't have had to pay because it was Dan's fault for not calling me to inform me that the tires had come in, which is what he said he would do when I initially paid for the tires. This place is a ripoff & they steal their customers' money. I instead took my business to Midas of Catonsville and received prompt, courteous & competent service.

A small two-bay garage attached to the Shell Station on North Bend and Edmondson…read more While the OG Jin is no longer working here, his sister, who happily goes by "Lady Jin," and her husband run the show. I picked up an appointment card, and Lady Jin said they could fix something that had come loose if I just dropped off the car for the next day (they were full up on appointments that particular day). They have a small spot to park your car and there is a slot on the left side of the right bay door where you can drop off your key for the next day. Lady Jin even encouraged me to text her with any details, and she and her husband texted back in a timely fashion. Mine was a minor job, so she only charged $20 for the part, insisting she didn't mind doing such a small, quick task for free. I remember one time going to (brother) Jin to have him certify a paper confirming that I had fixed my broken tail light and when I asked how much I owed him, he waved me off like it was a silly notion. Lady Jin said they are proud to serve the local community and want to be an affordable option. I might start making this my go-to place for regular work. She said they do most jobs (oil change, brakes, engine issues, tire rotation), though they don't do wheel alignments. If you want to support a small, family-run business that really takes care of you and your vehicle, consider Jin's!

My advice is CHECK THE PRICE before you come, or they will really charge you a LOT…read more Paid $250 cash for a battery replacement on a 2010 Mazda 3, part is $150 on google, so labor 15min is worth $100 in this shop. My gf asked for an estimate but were not given a written estimate, and no receipt afterward. The shop installed an M-24F battery which can work tho and claimed it was a "better" battery during winter (my girlfreind trust them and get it installed) but actually the car need a Group 35 battery. When we asked to return it, they said they would still charge $50 no matter what. We filed a complaint with the Maryland Attorney General's Consumer Protection Division hope it get solved soon.

Do not get your car serviced here if you value your vehicle. The repair turnaround time is…read moreextremely long, and aspects of the service process left me uncomfortable with how vehicle and keys are handled. I have witnessed concerns about the possibility of unauthorized access or key duplication after servicing. I would strongly advise others to use caution and consider alternative service locations.

I had a previous terrible review posted for Caton Auto. It was a fair, accurate review and I stand…read moreby it (I will post it at the end). However, eventually I complained enough that they "unretired" a general manager who seemed the only one to understand how to address warranty issues and they agreed to repair my vehicle. It took a year to get the warranty honored and to be heard. Let that sink in- a year. And they had to "unretire" a person to get customer service to happen. Crazy. So I scheduled almost a month in advance. It still took them three days with minimal communication and maybe I'm just bitter but I am very surprised the unretired general manager (Mr. Kenny, if you're wondering who it is) never contact me again to see why I was frustrated about the length of time it was taking. Or to see if the problem was finally resolved. Or to see if I'd change my reviews. So, I am happy to report they honored the warranty but I would never recommend these guys unless you're desperate. If you're a woman, I would recommend you drive away as fast as your car can go.

I am impressed by the friendly reception and knowledge of the lady at the front desk and I would…read morerecommend this business to anyone needing service on their car. Howard Lewis

Fixed my exhaust problem quickly and economically and helped me understand my options. The fix was…read morehigh quality and a lot less expensive than I thought it would be.

Thrilled. I'm new to the area and had nobody to ask about a mechanic, so came here at to the Car…read moreTalk referral website. Found J&D. Stopped by J&D to show them (Paul) a damaged side view mirror, thinking that they'd order the part and I'd have to come back later in the week. No, instead Paul left his shop, drove to the parts store, came back and had his guys do the work. THis was at 4:30pm. I was out of there before 5:30. I was thrilled to have what I thought would be a several-day undertaking be completed in under an hour. I will be returning to this shop.

I was in the area to look at a used Honda that I wanted to have checked out prior to purchasing. I…read morecalled around and Paul at J&D definitely sounded busy but said he would make the time to check it out. When I got there he was waiting outside for me and took us in the car while he test drove it. He was extremely thorough and asked questions other mechanics never seem to. He typed out all the things he found with the car and the price was very reasonable. When we discussed the issues, his phone rang a few times, and I acknowledged he had a call coming in, but he focused on our conversation and made sure I got the answers I needed. He was courteous, fair, very reasonably priced and if I was more local I would definitely choose him as a mechanic. I am so grateful I found him today!

High quality and trustworthy service. Well priced and easy to get service scheduled…read more They've worked on my Chevy and Subaru for maintenance like oil changes, alignments, battery replacement, timing belt replacement, brakes, and other engine repairs. Shop owner and staff take pride in their work and will give updates on progress and recommendations.

The shop is short handed and yet they squeezed in my 2019 Subaru for replacement of a tire sent…read morethem by Tire Rack. They know my car better than me: When I called a couple weeks ago to schedule a spark plug change, Kim reminded me that my Subaru had gotten its 60k service a year or so ago. (In other words, it was her polite way of suggesting new plugs were not needed.) Time and price estimates tend to be accurate. I almost hesitate to recommend Federal because it already has a cadre of devoted clients.

Excellent service. Honest reliable AC service. Make short work of my BMW AC problem. Completed the…read morejob well under expectations.

Great service! Had an AC issue in our vehicle and was able to bring it in the next morning for…read moreservice. They identified and fixed the issue and car was ready by the end of the day for a very fair price. Really appreciate their work and service!

The shop you can trust . Quality fast service Mr.Kim who is owned directly to take care your car…read moreneeds to service

Took 4 days to get brakes working...then when I go to get my car my 2 front tires are missing its…read moreoriginal wheel covers. This was very frustrating , you take something somewhere to get worked on, you would like to get it back the same way. Never found, $600 for brakes and they stole or lost my tire covers ...I will never go back or suggest this place to anyone...maybe I'll try Dundalk tires just across the st from this company next time, they work very fast. Very upset I didn't choose them to begin with.