I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

I purchased a vehicle yesterday (January 5, 2025). Gianni helped me out and was very helpful and…read moresuper friendly. I'm sure everyone who works there have to be friendly of course, but from some reviews I read on here - apparently some arent, but I did not experience that. I knew what I wanted, how much I wanted it for, and what I wouldn't go for - so it was fairly quick and easy. Of course, they always try to add some extras here and there at the end. That should be expected at any dealership. Definitely would come back again.

I was having a mechanical issue with my vehicle that I felt wasn't going to be the right decision…read moreto repair for my Needs personally and that's when Jason C reached out to me and was extremely helpful with probably the most options I have ever been given. After over a month of working with me and my time/ schedule, we were finally able to find something that was suitable for me. Needless to say, I was an extremely happy customer to have met & worked with Jason.

We had a great experience with DAVID MONTES in the parts department. He went above and beyond to…read morehelp us find the perfect duffle bag for our son's graduation, even sending photos and making sure we were confident in the quality. He was very responsive, attentive, and had it shipped out to us right away. Really excellent customer service and I would highly recommend working with him. Thank you David for going the extra mile!!!

My son was shopping for a reliable, inexpensive car. He searched all the usual websites. We found a…read morepotential car at Jay's through CarGurus. [Advice to car buyers: Get a Pre-Purchase Inspection. It's worth it!] Brian, the owner, is an honest dealer. We asked about taking the car to a local mechanic for a Pre-Purchase Inspection. He had no problem with that. The car checked out and was mechanically sound. Next, we needed to make a deal that the young man could afford. We researched the car and knew what it was worth. Brian also knew its value. In fact, he posted the KBB value in the windshield and showed his price was a fair amount less. Then came financing. Brian had a couple of options, but my son was not approved for them. We went to a local credit union, where he did qualify for 80% financing and payments he could afford. Brian was patient, supportive, and stayed in communication with us through the process. When it came time to pick up the car, he even opened the shop an hour early, just for us. I don't understand the bad reviews here. A couple of them appear to be from fake accounts. Our experience with Jay's was superb. I recommend that you check it out.

Spoke to Bryan on the phone, I told him about my situation (rebuilding credit) and he asked me to…read morefill out a credit application, pretty much assured me that they could approve me. He ran my credit, and basically ignored me afterwards. Now I have another hard inquiry and Bryan didn't even have the decency to call back.

Carlos Arana provided immaculate service. I had the dreaded engine light on, which took over a day…read moreto diagnose. He kept me updated with every development. The hybrid battery wasn't charging, needing a computer update, Plus, I needed new battery. Carlos was able to arrange for me to get a loaner which was a feat because according to the appt scheduler no loaner was available for another few days. (The lady who did the scheduling was very rude and not a good communicator but Carlos made up for it.) He was so detail-oriented that he caught a nail in the loaner's tire, and immediately worked on getting me another loaner. He saved me from being stranded on the freeway during the long ride home. I'll definitely request Carlos again.

At Lexus of Pleasanton, The Service Department is in a class all by itself…read more From the moment I pulled up to the inviting Service roll up Doors, Magic happens. My Loaner was waiting for me clean, Gassed and ready to go. Jason Portillo Is the Man. He treats Myself and Family Like Royalty! I will always come here for my Lexus Service Needs... Thank you , Joseph

I had an incredible experience working with Aidan at Eastbay Motorcars. He is a fantastic salesman…read morewho made the entire car buying process completely seamless. I was in and out within an two hours, which is almost unheard of at a dealership. Aidan was open, honest, and transparent from start to finish. Even when we ran into a few hiccups during the deal, he was extremely understanding and went out of his way to accommodate my specific situation. What really stood out was his service after the sale. He helped me out with a few things he had no obligation to handle, proving he truly cares about his customers even after the papers are signed. 10 out of 10 experience. I would definitely buy from him again and will be referring everyone I know to Aidan!

This was truly the best car-buying experiences I've ever had…read more From the moment I walked in, I was treated with professionalism, respect, and honesty. Aiden was wonderful to work with -- friendly, knowledgeable, and completely pressure-free. He gave me space to think, answered every question clearly, and made the entire process feel relaxed and straightforward. At no point did I feel rushed or pushed into anything, which says a lot. The finance manager, Masud, was exceptional. He handled everything with transparency, patience, and integrity. Every detail was explained thoroughly, all numbers were clear, and there were no surprises. It was obvious he takes pride in doing things the right way and making sure his clients feel confident and informed before signing anything. That level of honesty and care really stood out to me. This experience felt smooth, respectful, and genuinely customer-focused from start to finish. I left feeling relieved, and grateful. I absolutely love my new car and couldn't be happier with how everything turned out. If you're looking for a dealership that values honesty, integrity, and professionalism, I highly recommend working with the team here.

Not satisfied with charging premium rates for mediocre service they now screw you one more time…read morewith a 3% surcharge for payment by card. Time to find someone else to take care of my two Mercedes diesels.

Jeff Lao is the man to talk to! I honestly got the car I wanted and at a price I was very happy…read morewith over the phone within minutes of making first contact online. Later the same day I went and picked it up, no fuss, just standard paperwork to complete the sale and drive it home. He also doesn't stop caring once you drive off the lot, he'll check in with you to make sure everything is going great and will seemingly stop at nothing to answer/fix anything that comes up. So if you dread the car purchase process like I did, you'll be pleasantly surprised with Jeff!

***BEST, MOST AMAZING DEALERSHIP AROUND***…read more T&T Auto Wholesale is hands down the BEST DEALERSHIP I HAVE EVER DEALT WITH! Shane and Dave are so much more than a business, these guys are legitimately family! They have gone well above and beyond what anyone in the market for a car could ask for! I have spoken with David more than 15 times on the phone, just to make sure I get the exact vehicle I want. MOST dealerships are all about numbers and selling a vehicle, but NOT THESE GUYS! David, the guy you NEED TO BUY YOUR NEXT VEHICLE FROM! Words cannot even describe how happy and lucky I am to have met Shane & David. I just had an hour long phone call on a SUNDAY NIGHT to discuss how they found the PERFECT CAR for me, and it has even more than I asked for! I genuinely think of David as family, and I can not recommend him and T&T Auto Wholesale enough!!

**BEST CAR BUYING EXPERIENCE...EVER** and no, I'm not paid/incentivized, I just mean it!…read more T&T Auto Wholesale, and specifically Shane was just amazing as a car salesman to work with. Yes, we don't often have good car sales experiences, but this one changed my perception with Shane. He was most courteous, polite, helpful, and gave me some much information that I really do feel he truly went above and beyond! From the first time I went on a test drive to the final delivery of the vehicle, Shane made us feel like family and gave us the best treatment and service that I could have asked for. I bet the dealership wouldn't have given me what Shane provided - from DMV paperwork to taking care of all the details that go along with ensuring a CPO is still as good as new! Not just me, but I'd recommend Shane to anyone who's looking at buying a car - just call him, YOU WON"T REGRET IT! Very professional, no pressure selling, and genuinely caring for customer happiness!

Thank you to Gary Chan for taking such good care of me. Found a problem with my brake pedal fixed…read morethe issue in a timely manner. Left feeling safe and happy. Great work from all the techs.

After negotiating the price for the vehicle we wanted to buy last night, they increased the price…read moreand are misleading us into canceling the contract. I will never choose this company again.

I sold my first car to CarMax Pleasonton. Great experience overall. The staff was very professional…read moreand knowledgeable. They walk you through the whole process from start to finish. As a courtesy they will also give you a free ride home.

The whole experience was amazing! I got an online quote, made an appointment, they inspected the…read morecar and gave the same offer I got online. Staff very friendly and helpful and fast. My appointment was at 11:30am and I was done at 12:30pm!

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.