Goes down about twice a week at random. They forgot to bill me for a year once, then tried to charge me late fees for the entire year until I went up the chain to a region manager. Tech support is generally unhelpful and rude. Hold times for their tech support are also usually long. Speeds are good but ping is *very* inconsistent during peak use hours. I would go with someone else if my Apartment complex didn't force everyone to use AM3. read more

Why can't I give negative stars??? Let's just say that I have completely given up on dealing with our cable issues. I even had to report my problems with the cable and internet to my building manager because I was tired of calling AM3. They even had on record that I had called them 8 times in less than a month. I guess it's a good thing I work part time so that I can spend my "spare time" on the phone with them or waiting for their technicians to come in and "fix" whatever it is that was wrong. Let's just say that since our building went under contract with AM3, we missed quite a few shows. No golden globes, oscars, the super bowl, or midseason finale of walking dead- just to name a couple :( The timing was ridiculous with the cable crapping out within an hour of them airing. I would say on average I call AM3 at least one to two times a month, because they said that MY problem was that I wasn't calling every time I had an issue. They also said that I was at fault because every time my cable or internet started working again that I canceled my appointment. Well, who wouldn't? I don't have time to wait for the technician to come over and tell me that everything looks fine and then leave- it has happened too many times to count. We have gone through two cell pipes and three Direct TV receivers. Their used equipment is crap. Every time the technician comes over, he states that we have problems because we don't receive necessary updates- really? And also, their customer service is horrible. I have called a couple of times stating my problem and they have laughed at me upon seeing how often I've called. That certainly adds to my frustration. When I ask to speak to a manager, they come up with some reason not to transfer me. I tried to cancel with them, but since we are under contract, even if we decide not to have cable, we still have to pay. We have not had our cable working for over two weeks. And you know what? We are fine with that- yes, we are fed up. It is more hassle to "have" a service that is supposed to be working, and having to call every other week along with the time spent waiting for someone to show up. If we know that our cable is not working, it's better than having our hopes up that there is a chance that we can watch tv. You can be sure that when the time comes to renew, we'll be voting to take our money somewhere else. read more

I pay for 15 mbps. I never get 1/3 of that speed. I've called customer service 3x and it solves the problem for less than 24 hours, then reverts. What a joke. I would never have selected them, and would drop them if I could, but my apartment complex is under contract with them... read more

Access Media 3 - I pay for 15 mbps... and as you can see... not getting anywhere near that... even after contacting customer service 3 times - Internet Service Providers Near Me

May 15, 2014 Scott Rediger, CEO Access Media 3, Inc. 900 Commerce DriveOak Brook, IL 60523 Dear Mr. Rediger, My name is John Rudnick. I reside in Newberry Plaza in Chicago which is in the process of switching from our old cable/Internet provider to your company. I am extremely unhappy with the way your company has treated me, and am writing you directly as attempts to deal with your normal customer service process have been most frustrating and enraging. The chronology of events which has lead to my exasperation with your company is as follows: I originally placed an order for new service (Internet and cable) with an install date of 5-15-14 and a time window of between 9am and 1pm. During the course of my conversation with your sales person, I inquired and confirmed that I could have service where my current jacks are located, that as long as I had working cable at those locations, service could be installed there without new wiring. 5-15-14 at approximately 12:15 the tech arrived. I showed him my two locations (both of which have working jacks). The first in the bedroom was not a problem. The second in the living room became an issue. The tech stated he could not put service there without running a new line and informed me "we don't do that" in a very abrupt fashion. I stated there is already working service there from the old provider and he said he would call another tech who was more familiar with the building. The other tech arrived and after a 30 second glance said it's can't be done. I asked why and repeated (a) the conversation with your sales person and (b) the fact that there is working service there from the old provider. He stated that he did not care and that it was not going to happen. At this point the conversation got hostile, he was extremely rude and belligerent. He stated he was going to see the building manager and I said great let's go and I went to the building office and related the incident to the manager. The tech never showed up in the half hour I was at the building office. The building manager explained that there was two separate sets of wiring, that many people were not aware of this and that anything on the older set (like my living room location) will stop working in a couple of months, and that we need to run a new line to the living room location and she provided me a resource to have this done. 5-15-14, approximately 1:15 - I went back to my unit and called your company. I spoke with a person named Neil who refused to provide any additional identifying information. He would not provide a last name, an extension, an employee number or anything else in the way of identifying information. I asked Neil to speak with a supervisor and he stated that none were available. I asked for a supervisors name and phone number and he stated that he is not allowed to give out such information. I related the story to him and he put me on hold while he spoke to "dispatch". He then stated he will have the tech back this afternoon with a 15 minute warning call, to install the service and I would have the wiring person the building manager provided snake the wires in the wall later. In addition he would have a supervisor call me when one became available. 5-15-14, 5:40pm - Have not received a call from anyone and the tech never showed up. Called again and spoke with Mary. Again no supervisor was available, again she is not allowed to give out that information and after I related the story she called dispatch and then assured me the tech would get to me, but they were busy and she did not know what time, but they would get to me. Also she would have a supervisor call me. 5-15-14, 8:45pm - No call, no tech. Called again. Spoke with Clair. Would not let me speak to a supervisor, would not provide corporate contact info, stated she was "opening a ticket for management" and hung up on me. 5-15-14, 8:47 - No tech, no call, I'm mad, I call back and speak with Nate. Again no supervisor, no identifying information, and he states the techs have gone home. I ask for corporate contact information, specifically a phone number for the corporate office and he states he is not allowed to give it out. When the concept of my frustration and possible escalation of this matter came up, during the call with Nate, I was basically told by your rep that he does not care. A quick look at your companies reviews on Yelp, Google Local, etc., certainly reenforces the concept that your staff "does not care". I am writing this letter on 5-16-14 at 1:30pm still no tech, no call, no nothing. At this point I'm beyond frustrated. I have wasted a large amount of time with this, I don't have service, and I don't have any options with other providers as your company is the sole provider in my building. So where do we go from here? Will you please have your company live up to it's obligation under it's contract with my building and provide the service I am paying for? Sincerely, John Rudnick read more

The Worst. I've had constant issue with my TV and Internet Service. There are times I just "deal" with it because I dread having to call them. On 4/7/18 at 9:04 PM I called in because I just finally had to. I was having issue Again with my TV and it finally went out. I called in and spoke to some guy on the line who was talking to me like I was an Idiot. I tried to remain calm but I had enough and lashed out. I told him i didn't appreciate his tone in which he was talking down to me. I am not an idiot I deal with COAX, Ethernet cables, wireless signals and electronics, It's My Job. He Hung Up On Me. BUT First he Threatened to NOT schedule a service call. I guess I'll have to wait until Sunday the 8th or Monday the 9th so that one if their Privileged "employees" can maybe take time out of their day in order to schedule a Service Call for me..... the paying customer. I hope I do get contacted by someone. I should say that there are some Great Reps there that have helped me out . I've called many times with many different issues. read more

This is the worst company I have ever had to deal with. Every time there is an issue, it takes an unacceptable amount of time to have anything addressed and fixed. Additionally, their connection speeds are never nearly as fast what they advertise being able to provide. Recent example: Tuesday night: Internet connection stops working. Wednesday morning: I call to notify them. I am told that the soonest a tech. can come is friday afternoon, which is way too long. Wednesday afternoon: A level 2 tech calls back, runs through the same trouble shooting questions, then tells me he'll call me back later after working on it, and will schedule an appointment for Thursday from 2:30-4:30 as a backup. I never receive a returned phone call. Thursday, 3:00pm: I call to check on what time to expect a tech to come. A customer service rep tells me they have no way of communicating with the techs while they are in the field, but someone will arrive by 4:30. Thursday, 4:45pm: No one has arrived. I call and ask when the tech will be coming. A different customer service rep. tells me that my appointment was scheduled for Friday and not Thursday, and their techs stop working at 5. I explain that I just talked to someone an hour and a half ago who confirmed that someone was coming by 4:30. The customer service rep. tells me that he must not have taken notes, because they have no notes of that. After explaining that I was told repeatedly that a tech was coming by 4:30 on Thursday, and that I work from home and have work to turn in, I am put on hold for 20 minutes. When the customer service rep. returns, I am told that she spoke with her supervisor, Rory Moore, and he said there is nothing that they can do. The soonest they can now schedule an appointment is the following Monday at 11am. Friday: A tech calls me to check if I will be home as he is on his way, to the appointment that I never scheduled and already rescheduled for the following Monday. I was never going to be home on Friday in the first place and made this clear every phone call. Monday: A tech finally comes. One of their ports in the building went out, and it needed to be replaced. It took him 20 minutes to replace, and took a week for this company to address this problem and get someone out. I have never encountered a company with such contempt for their own customers, or a company that comes up with the solution "there is nothing we can do" after committing so many mistakes. What an embarrassment of a company. read more

EDIT: Yelp removed my photo of a typical speed test of AM3's internet service, even though I think it's a great example of what AM3 offers. AM3 themselves probably flagged it, because at least one other person had previously marked it as helpful, unlike their stupid logos and magazine cover of Inc Magazine that currently sit in their pictures. I previously uploaded a screenshot of their BBB page which Yelp also removed. Apparently BBB complaints and the speed which AM3 actually delivers to its customers are "personal experiences" and not reflective of a typical customer experience (come again?). Anyway, know that AM3 manipulates this page to the fullest of their abilities and they STILL manage to receive only one star. Well, AM3 stuck it out 'til the end (of our contract). Our internet will finally be switched today. My girlfriend ran one last speed test (at around 2PM in the afternoon) and the result was 0.79Mbps down and 0.15Mbps up (promised speeds of 3Mbps down and 1Mbps up). I'll be uploading a screenshot of those results for posterity's sake. Speedtest.net even let us know that our internet connection is slower than 92% of the US (at least 92% of the US that uses their service). They rated AM3's speed a well-deserved 'F'. Note that the ping is 15ms, so it's not like the connection was bogged down with other traffic while this test was run. I can't wait until later today when the switch is complete! As an aside, Access Media 3 has a losing business strategy when it comes to new construction condo buildings. They offer to wire the building "for free" to the developers. This is a great deal for the developer because they save some cash. However, that means the rates AM3 then charges the residents are too high. When my building received bids, every single provider came in under AM3's current rate. AM3 even offered to bump our speed to "5Mbps" (in scare quotes because I doubt their capability to deliver that speed) for less than we currently pay for "3Mbps". The highest bid that came in was AT&T with U-Verse, and it was still well below what we have been paying AM3. Hopefully our new provider will actually live up to their speed claims (which are 10Mbps symmetrical with an option to go all the way to 100Mbps symmetrical for extra...MUCH faster than AM3). That ISP currently has no Yelp reviews, but they had good references. I'll report back on my experience with them: SilverIP Communications. So long, AM3. I hope you find a way to improve your service for other folks. Otherwise, you'll lose even more customers. read more

I can't decide what's more annoying, that as of right now I've spent 12 of the last 72 hours waiting for Access Media to show up, or that I can't give them 0 stars. I recently moved into a building that uses Access Media for cable and internet service. I called to set up my service and was told they'd arrive last Friday between 1 and 5. Okay, no worries, I'll wait. At around 4:30 I call them, just to make sure everything's okay. They tell me that the tech is running late and won't be there for another hour and a half, an hour later than the FOUR HOUR WINDOW he had before. Well golly gee, wouldn't it have been cool if I could have found that out before? A courteous phone call letting me know that, perhaps, hmm? No, no, that would smack of good customer service, we can't have that at Access Media. So, two hours later, still waiting. Call them again, oh, he's running late. No $#!%, Sherlock, thanks for sharing. He'll be here within the hour. An hour and a half later the tech comes. But he can't hook up my service. Why? Well, see, I haven't moved in yet, and even though I knew from other peoples' horror stories to bring a TV in order for them to set up my cable box, I need a separate TV for each box that we ordered (three). Why in H-E-double hockey sticks wouldn't you tell me that before? After I sat here for 7 hours waiting on you without so much as a single call letting me know you were late? Now I have to do this again? So I angrily call and inform them of what's going on. They reschedule me for Monday (because customer service this great needs its rest and therefore can't work weekends) between 8 and 12. Here it is, Monday at 1:15, and no one is here. Know why? The guy who scheduled me for today, actually never scheduled me. They have no record of it. So I've spent an entire morning waiting for these people when I had no appointment. Now they're calling around to see if there are techs "in the area" who can schedule me in. So the waiting continues. I wish to God we had an option for a different provider, and if you're reading this and you do have that option, I beg you, please, run so so so quickly in the other direction. You don't want to be in my position where you're actually praying for the days when you had Comcast. read more

Worst customer service, ridiculously hard to solve billing issues and management never calls back. If I could, there wouldn't be a star for them at all. I've yelped a negative comment before and someone from their establishment sent me an email with apologies and an alternate email address to contact that doesn't work. That's just a little insight of how they deal with it. Absolutely ridiculous. read more

I'm pretty sure this is the worst company I've ever dealt with. My apartment previously contracted with MDU (which was awful), but AM3 makes them look like rockstars. Since December, I have had to call AM3 at least 3 times. The issues that I have experienced cover a wide spectrum of things - poor customer service, lost channels, changes in my "package" (that I was never informed of), and inability to pay my bill online. The worst was that one day I came home and had NO cable channels and the only thing that came up was a dog infomercial. Two nights ago, I turned on my tv to watch GOT. I've had HBO for the last nine months, and never had any issues. Imagine my surprise when the channel was no longer available (although apparently it was still recording the episode). I called them to ask what was going on, and the woman who answered said she couldn't do anything, but she would escalate it to management. Yesterday, I received a call from the "supervisor" at AM3. He informed me that HBO is not a part of my package. He implied that basically I was receiving it for free (when other people in my building have told me they also have HBO as part of their media package), and although I already pay a monthly fee, that's actually not covering the cost of HBO. When I told him that I've had it for the last 9 months, he said that DISH network really controls the channels I receive, and MAYBE they did something to change my settings, but he doesn't know. And he can't really help me. Here's my main issue with AM3 -- they're absolutely beyond rude and have no idea what customer service is. This supervisor kept interrupting me and wouldn't actually listen to my side of the story. He had a lot of attitude and had no real answers, just a lot of "maybes". When I told him I had other issues with the company before, he said there was no record of any previous problems, so he can't compensate me. He told me to provide a record of previous problems. I wasn't aware that my job is to keep track of every time I call into AM3 with a problem. When I asked to speak to his supervisor, he said there was no one higher than him, and he would handle my problem (I responded with "so you're the owner of the company?"). The best part of the call was when I mentioned that their website sucks and every time I try to log in and pay my bill online, the system doesn't recognize me (and I've called about that before and they "fixed" it). He told me he would be happy to help me with that. Shocker - you want to help me pay my bill for your craptastic service. WORST. COMPANY. EVER. Next time I move, I'll make sure that AM3 isn't the cable/internet provider. And I would recommend that everyone else try to avoid them too. **I've seen a lot of responses from Jill J. from AM3. Here's my note to her -- don't bother telling me to email you with my issues or that you care about the crap service that I've received. I'm pretty sure you're not going to help me with my issues, and honestly, I'm not wasting any more time sitting on hold with AM3. read more

WHY YELP DO YOU NOT OFFER ZERO STARS!?!?!? This would be the ONE business that I think would be absolutely necessary for that to happen!! I sit and write this while I wait on hold for the FOURTH time in 3 days. I call when I know I will have time to wait on hold as the past three times I have called I have been on hold for between 30-60 mins each time before I get frustrated and hang up or I have something to do and cant sit and continue to wait for someone to answer. The reason I am calling is another BAD SERVICE ISSUE. My television service hasn't worked for over a month. They came a month ago to fix and of course I came home and it is still not working. I was so mad, but not willing to call right away to have someone else back out to fix as it TAKES DAYS TO GET A HOLD OF SOMEONE!!!! Finally a month later it's so bad that it's impossible to watch even 5 mins of tv without disruption I have started on what will probably take a month to get a hold of someone. I can't express how angry and annoyed I am with this place and to think my condo association signed a LONG TERM contract makes me ill!!! read more

I have used Access Media 3 for a year...because I have no other cable T.V. choice. We have experienced 4 disruptions in service...each time it was the companies fault ...ie software or hardware updates. Each time I got the opportunity to call in sit on hold for 30 minutes, have someone explain how to turn on and off my receiver several times and then, finally set up an appointment. The appointments usually have a 4 hour window of which they may or may not show up during....I have had no experience that leads me to believe that the window means anything at all to them. They pin point where some other technician messed up the line and we are all set for another few months. I would seriously consider other alternatives if possible. read more

I just dont get it. How are these guys growing as a business. We unfortunately have to deal with this company because management went with them for the entire building. We have lost internet connectivity 6 times this year. 6. On top of that, when a resident calls, the "person" at the other end of the line spends the next 30-45 convincing you that the problem is, yet again, on your end. "Did you un plug your router, did you plug it into the wall directly, maybe its your computer" Thats the routine to me, my neighbor and another person down the hall that called them Garbage. 100% Im writing this after going more than 27 hrs without internet connectivity. I still dont have connectivity, and have resorted to using my sprint 4g hotpot for now... read more

I've been having issues with them for over a month. They sold me internet at 20mbps, but I usually cap our at 1 or 2mbps. Our TV service through them does not work half of the time. They send on average 1-2 techs to our unit each week to try to fix the setup, but nothing has worked. I highly recommend avoiding this company at all costs, but in case you need to complain, feel free to reach out to the current CEO, Scott Rediger - srediger@am3inc.com read more

So after many many days (read: 3 weeks) of trying to get my internet software updated, a tech to come at the right time, etc, it was finally fixed. The tech even called me to let me know that it's working fine, the password is on my desk, and my kitty is very friendly. Also, he apologized for all the mix-ups, he is a contractor and doesn't work for AM3. Funny how he made sure I understood that, like he knew the company's got problems. Anyway, now that I have updated service IT SUCKS! I mean really? I can't watch a program on Hulu or Netflix without having to wait 20 minutes for it to load and buffer? After all that? I asked for my August payment to be refunded. They gave me a "credit" on my bill. I emailed the billing department to say "Hey, I really want my money back, I'm not staying with you for another month" and haven't heard back. I don't expect any refund, even though I did not receive what I paid for. I'm moving in two days. I can't wait to have real internet service again. The new tenants can have a free month of shitty service if they want it. read more

On top of everything, I get an email from them telling me that I am 2 days past due. I called, and the billing rep told me it was an accident, and that a ton of people received those emails. Lame company. I should have just waited and consolidated it into one review. read more

I debated whether or not I wanted to waste my time writing a review for these people, but I feel like I need to warn people moving into an apartment/condo... Make sure you ask the location you are moving into if Access Media 3 is the ISP, and if it is.. RUN as fast as you can.. We would have never signed our lease had we known the issues we were going to have with these people. There are words to describe the anger I have for this company. I get less than 1 Mbps of sped, when I am paying for the second highest package. (Which for cheaper with Comcast, I would get approximately SEVEN times the speed). The only answer I have gotten from Customer Service is, "you bring up some valid frustrations, know that we are working on fixing these problems.)... REALLY?!?! You are ripping people off and that's the best answer you can give? Ridiculous. read more

Access Media 3 - I get speeds slower than the lowest package, when I pay for the second highest package. #crooks#rippedoff #iwishihadcomcast - Internet Service Providers Near Me

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Awful service, outdated equipment, absolutely the worst customer service ever. I would opt to read a book over having to watch tv with their service. Internet is slow too. read more

The inability to get our internet working in a sustainable and effective manner is going to end up forcing me to move out of this apartment. Yet another problem with AM3, after having spent months doing work to get things running in the first place. We got a tech out today who had to switch my port, AGAIN. Then this evening, my internet dropped to speeds of .35mbps down, .25 up and .30mbps down, .24 up. I spoke to a technician again, he was incredibly rude, insisted it was my wireless. Told me to hard wire in, I informed him my call would drop, he said I'll call you back. No call back. His name was Jerrod. I reach someone else, ask to stay on with them instead of having to deal with Jerrod. He says Jerrod notated it was my wireless router's problem. Hard wire was so slow it couldn't even load a speedtest. We trouble shoot for an hour. Finally run a ping test, results are positive. They say there's nothing they can do. I plug in my other machine, things are running fine again. No changes were made, they spent the whole time blaming me, and say if they come out and there isn't a problem I would be charged 75$. Frankly, myself, and my building, pay you enough money. I know staying with AM3 was recently up for contract, and I am about ready to march down there and till them I will be moving out of my apartment, without paying any fees for leaving, because they are not providing the service they say they will - namely the internet. I'm going to write yet another review for AM3 and a new one with Grand Plaza - notating the problems that we are having with the company. The second person I've spoke to has been way more helpful, but it is unacceptable to charge a customer when your internet is having problems - and to attempt to blame them. I've done everything you guys asked for, they just ignore the test results they don't like, and hang on to the ones they do. The internet is still going in and out. This reason alone is enough for me to move out of Grand Plaza. I still haven't heard back from anyone cc'd on my email including the CEO Scott Rediger as well as Jamie, George, and Jon who received an email from me almost 35 hours ago. Let's figure this out people! I have a tech coming tomorrow between 8-12, I really hope this is a good experience. As I don't know if I can take another bad experience from this company. read more

By far the worst internet company ever!! Constantly having connection problems!! They have been saying for 18 months now that they are upgrading the building, they leave us without connection for more than 2 days, during a whole weekend!! Their customer service doesn't know anything, how can they deal with a building in Miami when you are located in Chicago!!! Stay away from this company as much as you can!! read more

Worst Internet provider ever. My Apartment building in Chicago has a contract with these guys and hence we have no other option than AM3. I upgraded my connection to 10Mbps but never saw the download speed go more than 4Mbps and upload greater than 1Mbps. Forget watching videos, browsing through sites itself is a nightmare.No positive response even after filing a lot of complaints. Do yourself a favor, stay out of the building that have contract with this Provider. AM3 - You Suck! read more

There is an unquestionable theme in all the reviews here on Yelp. Poor customer service and, most importantly, ridiculously slow internet speeds. I definitely agree with the latter. Our complex is under contract with A3M with two options 3Mbps or 6Mbps internet. I chose the faster. As it turns out, what 6Mbps really means is that for a few hours each morning you get around 5Mbps. Afterward, you are left with less than 1Mbps second that prevents customers from doing anything productive at home. Then there are the promises of a manager or technician will call you to help (which is A3M code for I want to get off the phone and no one is really going to help you). To be fair, there are enough reviews about terrible internet speeds that now one should realistically have any expectation of reliable service, so it is sort of my fault for have expectations that A3M would provide the services for which I am paying. I cannot fathom how this company still exists. read more

This company is trash .over charging people. I moved to settlers landing in California ,md

They Came out today, almost a week after my 3rd service call, and the service tech tried to blame me for it not working. Service Technician was an hour late, for a 10am-2pm window, was unapologetic, and said that he didn't know how to set this up in our building and it wasn't his job, as he didn't work for AM3 but was a contractor for them. Before all of this, Jared, the supervisor I had the pleasure of speaking with today, offered me $15 to reimburse me for the 90 days the service didn't work. He told me that he didn't see my call, from 3 months ago when they took over our building, to set it up (conveniently), and that he wouldn't reimburse me more than $15, and said sometimes the techs are late (referencing the above), and it was 'tough'. For the record, our internet in the entire condo assn. doesn't work bc they never set it up correctly, and you have to call them and fight with them to come out and look at it. they try to not come out, and I had to fight hard with them to get someone to come out. DO NOT USE THESE PEOPLE!! They are FRAUDS!! read more

Business Review: Our building in Chicago has used AM3 since the development of our condo. Luckily, I have not had to interact a lot with support to get issues resolved. They were on time 4 years ago when I moved into my new condo to set up my direct TV. The next time I had to schedule was to obtain an additional tuner box to work in the room which went okay as well. Luckily our building assessments pay for both internet and satellite service. Recently I had the unlucky situation of dealing with tech support in regards to my internet speeds. I received a email saying the base package was upgraded to 6 mb download/3 mb upload. This was only after some tenants in our building were incorrectly billed for this new upgraded base package. I have never noticed a difference as my internet speed download was always 200 kb/sec **capped out** and unknown upload speed. I ended up calling and they must have added a lot of staff as it took less than 4 minutes to speak with a tech. We ran the speed test and they agreed there was a issue. They told me a engineer would call me back in 24 hours... I called back at 22 hours and was told it had not been 24 hours yet and it maybe even 48 hours before someone calls back. I waited for 4 days and still no call so I ended up calling back and was told that they spoke with the engineer and too many people are moving into the building so they need to somehow upgrade the internet to the building before being able to give top speeds (This made no sense as the upgrade should have happen) I was resolved to dealing with my slow 1.5 mb download speed until it occurred to me that I should email my buildings management company. That is when the wheels went into motion as they contacted a representative of the company on my behalf. Within half a day an engineer called and indicated that the settings for my port was wrong which is why my speeds were not increased. I am grateful they fixed the problem, but it seems like the direct channel of tech support is ineffective to say the least. So given that they could resolve the issue, a 3 star would be an appropriate review, but seriously the company should improve their customer service based on all the reviews here or don't offer false promises to customers.... read more

What do these people get paid to do?!?! This morning, I woke up and my tv was working just fine. I get home, and my girlfriend notified me that the tv was out. I called Access Media 3, and the nice lady on the phone mentioned that she would be sending out a technician that night before 8pm. When 8pm (the service appointment cut-off) rolled around, I called back to access 3 media. The lady, Julie, was very nice, and said that there was no record of a service appointment. I promptly asked for a manager, and Robert, employee #2319, came on the line. He explained to me that there was nothing he could do being that it was past 8pm. He said that he would message his dispatch manager to have someone out today (Nov 26th). Robert, employee #2319, also said that he would call me at 7am this morning. Lastly, he had me re-download the dish box software (I assume to get me off the line) and it sat at zero percent completion all night. It is now 9:45am on Wednesday, November 26th, and I never received a call from anyone at Access 3 Media. I had to call back to the call center to status my call with Robert, employee #2319, to find that I still did not have a technician coming out and that he "recently arrived" to work. It makes me sick to think these people collect a pay check for the lack of disservice they provide to their customers. I do not understand how the middle and lower management levels are not livid with the lack of options their organization provides to them in order to resolve issues. Why does the customer have to fight so hard just to get the bare minimum?!?!?!?!?!?! read more

Negative stars if I could. We haven't even had service start yet and it's already awful. So we moved to a new building that provides DirectTV through this sham of a company. It's included in our rent, we don't pay extra. So I call them up and they tell me that I have to pay a $99 "installation fee" for the HD DVR. $99 to watch a person plug in a power cord and turn a coaxial cable, both of which I am capable of doing. I asked if I could just pick up the DVR and do it myself, I was told no, they must install it. THEN, they told me I'd have to wait until Tuesday for the pleasure of watching them rob me. Today is Wednesday. I won't have cable for almost a week (technically over a week, but I just called them today). Thank God for ATT Uverse, Apple TV, and Netflix. If they weren't already included in rent, I'd pick a new provider. And if the rest of these reviews are any indication, then it's all downhill from here. Yay. read more

Seriously god awful service. Can't wait to move so I don't have to deal with their bullshit.

As crooked as they come! Just try to believe this: They took over my high rise's middle-man servicing of Dish Network when they bought out the previous company, and immediately sent me a bill for hundreds of dollars. I called to ask why and they said it was because they added an extra $10 service fee for the Italian channels beyond my building's free channels, Italian channels I had already been paid for. But they said they retroactively BACK DATED this extra fee upon purchasing the old company, for TWO YEARS! I had never heard of such an outrageous thing, back-dating of pricing I never agreed to, for services I had from another company, for years. The employee admitted they did it to everyone in the building just to see who would pay. Eventually after a lot of fighting they removed all the charges and I ceased all extra programming I had to pay for once I paid for a couple months I had the Italian channels during the dispute. Zero balance. But then two years later I see on my credit report that they sold a $20 charge of mine to a COLLECTION AGENCY!!!! $20 they never even told me about when I called them to change apartments over the years. After I had confirmed a zero balance! I called and they said that they added fees to the free services I got through my building. Sorry but I pay for those in my rent. Can you believe these guys? A friend of mine is a consumer protection lawyer. I'll let him have fun with them now... read more

Absolute worst TV provider I have ever dealt with. I've lived in my apartment with AM3 for 3 years now and it has been nothing but consistent problems. The internet speeds are inconsistent, but at least function. When I first moved in, the TV signal would freeze, the screen would pixelate, and the sound cuts out every 10-15 seconds. It took SIX technicians to come out and replace various parts of the installation until they finally fixed it. The last tech even left my front door open when they left and I was at work. Even then, it would still occur every now and then. Now it's back to happening consistently even though there isn't a cloud in the sky. I figured I would try out their new online live chat for support. No surprise that is just as terrible as the rest of their service. Currently sitting on a live chat that I initiated for THIRTY MINUTES with no response. Avoid any building that forces you into using AM3. read more

Would be 0 if I could. Our complex transitioned over to AM3, with absolutely no notice, which resulted in every resident getting an incorrect bill. Waiting 20 min on hold to get a hold of someone to be told nothing of use, as well as being told that oops! our internet price has gone up unexpectedly and without notice, all the worst! They are horrible, ineffective, rude on phone and I have been waiting 10 days for a call back from them. I have taken my complaints to building management as well as other residents, and hopefuly we'll be free from them soon. read more

I WISH I could give a negative star rating...these people are ridiculous. My apt building comes with "free" dish. Well, this company is charging me for rather INSANE things...such as I am obv being charged for a receiver but they have fees for using the hard drive on the receiver. A monthly fee for an outlet..really...they didnt put the outlet there....it was already there when I moved. Then another crazy fee called "NVP" which is for being charged for the receiver at a discount. Run screaming from these people...find a better company! read more

This company is GOD AWFUL. Avoid at all costs. Very surprised that at&t and directTV would work with such a poorly run company. CEO Alan Rosenberg should be ashamed. Customer support is terrible, signal and service is awful. I cringe every time I have to pay my bill. I regret ever installing them. Wish I had better options at home. read more

This is a horrible company. I pay for 6 Mb/s service, my log indicates an average of .8 Mb/s. The customer service people are rude and unhelpful. I actually had a technician say to me, "why don't I give you a call back in about an hour." Oh, and the best, they don't work weekends, so when your service goes out Friday afternoon, too bad. Seriously, I am ashamed to live in a building that uses this service. read more

I'll echo a review I just read below that this is the worst customer service experience I've ever had. I've been experiencing ongoing issues with my service and when I called to get tech support, I was waiting on hold for over half an hour, so I threw in the towel. I tried again the next day and their automated system said to hit "1" to be routed to tech support and when I did, I was told that was an invalid extension lol! I tried again several more times and the same thing happened. After several days of no TV service, I tried calling tech support yet again (I know....I'm almost asking for it at this point) and , while I didnt get the "invalid extension" message, I was once again on hold for more than 30 minutes, so I just gave up. I THEN tried the last thing I could think to do which was email a regional manager who's name I found on their website, but they never returned my email. Shocker. Several months prior, I was having technical issues and got the name and number of a tech and had to call him 4-5 times, leaving voicemails, but getting no return call. I finally had to contact my building HOA manager and he was finally able to get the guy to call my back. I dont think I've written an online review (good or bad) in fifteen years, and I hate to do it, but I felt it was warranted in this instance. They literally almost do not provide service or respond to inquiries. Its almost bizarre. read more

This is far and away the worst service provider that I have ever encountered. My high-rise recently switched over to this company(I think in a forced move after they acquired my previous company, MDU, a one-star on it's own, but 5-star in comparison). Since the switch, I have not had one single week of solid internet connectivity. Customer support doesn't seem to realize that unplugging and plugging back in is in no way helpful support advice from a "professional". I'm at the end of my rope with them, and am at the point to refuse payment for these "services". I rely on a solid, consistent connection to do my job, which in turn provides me money to pay for their "service". I will say that while the front line support doesn't offer much assistance beyond troubleshooting that anyone would attempt on their own, the people have been eager to assist, and the technicians meet deadlines and offer detailed explanations. This, however, cannot make up for the fact that they cannot provide a service, which is their SOLE responsibility. read more

This service is horrible in Houston tx. Not only does the service goes out when a plane flies over or a train goes by...which literally is a few times an hour.. but if your service goes out at night... you're screwed until morning cause the technicians don't work after hours. what kind of company doesn't have someone at night for checking signals over the phone??? Not to mention its expensive service as well. I can get double the package at uverse for 50$ less a month... but these ppl hijacked this apartment complex until 2015. So td,lr... their service is crap. Edit to add: as of 1130pm still out of service. Zero local channels. When i called again.. they basically said you're out of luck. Horrible horrible company. read more

Access Media 3 - Brief my bottom. Been out since 530 am at least. And now it's 1130pm. I missed hell's kitchen which is a crime in many countries - Internet Service Providers Near Me

We have had a variety of problems with AM3 over the last 1.5 years. We are unfortunately forced to use their service for TV by our condo building, otherwise we would not be doing business with this company. Our most recent issue was that we had scheduled a service call to install an additional DVR box. We were given a 4 hour window for when the technician would arrive. With only 30 minutes left in the window and no updates received, I called the Customer Service line only to be told they would send an email to Dispatch. I called again when 15 minutes were left in the window and was put on hold for the majority of the call, only to be told the service would be rescheduled. No explanation as to why and no apology that no update was provided. Just another example of extremely poor customer service, which we have come to expect from this company. read more

This is my second review for Access Media 3 and I wish I could rate negative stars for their services. In addition to having slow internet, we have been without cable for a month and a half (we did not try and fix the issue right away). The problem started when we upgraded to High Def through Direct TV. We were required to have AM3 send out a technician to fix the satellite dish at our building. Just a heads up, it takes 1 week for a technician to become available. After the first visit, our cable/High Def channels worked for less than a week until we lost all service again. After scheduling and waiting an additional week for a technician to fix the issue, no one even showed up! I honestly don't even want cable anymore because nobody I know has time for this! My advice to everyone who has a choice to choose which cable provider/service to use, do not use Access Media 3. All I can say is, Thank God for Netflix. read more

This is a joke right? I'm calling to cancel for a 3rd time! It's like that psycho ex who won't leave you alone even when you've left the state. If your condo uses AM3, tell them to read the yelp reviews. No amount of bulk pricing discount is worth the headache of dealing with these guys. read more