Someone please coach Raul on customer service. We're in Oak Brook, not the city, the wieners circle…read morecustomer service don't work here. Purchased an accessory online as a gift for one of my nephews, website said it would be ready by 10am, had a pretty free morning, waited around... nothing. called at 1pm was told to wait for a minute while they find it and within a minute it became ready for pickup. Got to the store to pick it up, was given an open box. When I brought it up to their attention they said that it was on sale because it's an open box, even though I purchased a new product online. Raul who was not a part of my transaction kept jumping in with smart remarks mentioning that if he received an open box as a gift he would be very happy with it, and that it was on discount because it was opened. Meanwhile, another employee in the peanut gallery chimed in that they often arrive opened directly from Apple. Lots of peanut gallery comments in this interaction while the person helping me was checking for another case. Asked for them to just return and refund as I'm really not a fan of the smart ass comments, one of the guys working offered to swap for a different color, I declined and they proceeded to attempt a return. It was just an attempt though as they claimed that their system would allow the return but it was not going through. They told me they could mail me a check weeks later but refund to PayPal was not possible. The person who was now working with me offered again to swap to a different color, at this point I just want to leave this place and their poor customer service so I accept the swap. Forward 20 min they can't do that either (not sure why they offer something more then once before seeing if they can even do it). Ended up there for over an hr and a half with one employee calling core and being cold transferred between departments and what seemed like an AI service agents. I'm glad I'm not a Verizon customer, it seems like this was a regular thing for people who place orders but aren't active customers. Overall Verizon is exactly what comes to mind when u think of bad customer service along with piss poor back end systems so that when you buy things from Verizon the back and system is too incompetent to be able to reverse or refund a transaction. I smell a class action lawsuit possible here but that's none of my business. lol. Ended up wasting an hour and a half, going to just dispute on PayPal and let Verizon recover their product. Worst case, it was a lesson which cost me more in time and patience then anything else. PLEASE STAY AWAY from Verizon if you are not a wireless customer of theirs.

Came in with my wife as she had a couple questions about her Internet device. It's amazing how lean…read morethe stores run nowadays. Years ago, it was wall to wall with devices, phones, cases, you name it. The staff was friendly. Unfortunately, they couldn't help much in this situation.

larney was awesome. Was able to show up the day before my appointment, and get me up and running…read more Very thankful for his help.

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Hard to get in touch with. Cannot locate customer service phone number for Virginia. Service…read morethrough Direct TV and they could not locate a service phone number for Access Media 3 in Virginia. The number we have onsite at my property nobody answers. Frustrating!

Government petition to ban Access Media 3 from apartment complexes:…read morehttps://bit.ly/30675nR https://petitions.whitehouse.gov/petition/access-media-3-ban-apartments-and-provide-government-high-speed-internet-apartments I used to use their service years ago and now using them again because the apartment complex has a contract with them. This service is horrible, internet connection is not consistent (most the time not working), and falsely speeds are advertised. Customer service is not well trained.

Misleading sales tactics. Get everything in writing. Make sure you understand all the fees…read moreinvolved.

I previously gave them a 5 star review sadly. But little did I know they were robbing me. They are…read morean indirect Verizon retailer and will completely rob you! Do not go there. Go to a Verizon direct store. I can not believe all the things they have been charging me for after having spoken to Verizon through 611 on my phone. Even the Verizon representative was shocked and my account will be in the negative for over a year due to paybacks Verizon is giving me bc the Hinsdale store has overcharged me so badly. And do NOT trade in your phone with them! We traded in 4 phones with them and left the old phones with them and took the new ones and Verizon said they never received the old phones which can only mean that the Hinsdale store kept the old phones! I'm in shock!

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

They tricked me into a dumb wifi thing. Waited here for 2 hours place stinks. I wouldn't go here…read moreever again

The service here was horrible they don't care bout making you wait. Or wasting your time I was…read moretold I could be helped then sent away twice

I have to admit I'm not good at computer. Tony responded quickly (same day) and got everything up…read moreand running at my business. Later I had one other issue and again he called within 30 minutes and helped walk me through the problem. A very nice and knowledgeable man who I would recommend.

From the owner: We have been providing IT services and security camera systems to businesses in the Chicago area…read morefor 23 years. Free consultation. We have partnerships with Microsoft, Symantec, Comcast, SonicWall and Webroot, and other companeis. We support the following Microsoft products: Windows Server through 2022 (the latest) Windows desktop through Windows 11 (The latest) Office 365 Office 2007 - 2022 We provide service on most business phone systems We install data and voice cabling throughout offices and factories.