Why do they have no systems in place?!…read more When one arrives, sometimes they have someone in front checking individuals in, other times, you have to track someone down. I am dating myself, but I remember back in the day if you were just dropping off/returning equipment there was a quick line for that. I had to wait 25 minutes just to do that, but the return process itself was only 3 minutes! Some customers were getting helped by both a mobile and internet associate at the same time which slowed things down. They do have a decent amount of staff working, but need a better system of helping customers. Tablet in the front? Check in on your phone? Something. There were some customers just sitting down because they didn't know to check in and they seemed upset.

XFinity Streaming Service has the worst customer support service. I have had trouble with my…read moremonthly subscription for four months. I subscribed to an app but I was never able to access it. XFINITY responded to my request by NOT responding. My bill continued to inc the inaccessible app. My monthly calls to discuss my bill were either combative behavior or require to pay $45. Since I have refused to pay my bill, XFinity will continue to add the cost of an inaccessible app.

I went to this store after going to many other locations. They are under new management and Yousis…read moreis in charge. He called the right dept. from his personal phone and Verizon answered immediately. They were trying to bill me when I returned the device months ago before Cellular Sales took over. He went straight to the issue and fixed the problem. I've tried so long I didn't know I was pre-empting their statements or what but he went straight to the real issue. This guy was so Amazing-he went straight to it and fixed the problem. The charges should be zeroed out in 2 days. He has my Gratitude. He is the Director or New Owner and now Verizon can build back its good name.

Verizon oak brook is probably the worst experience I have ever had in any kind of customer service…read moreI have ever experienced. Herb the manager of the store has no communication skills whatsoever and probably should not be in a position of customer service He should probably look for a job picking up horses shit in a barn

I don't like Zentro, but they sent their tech Tyler to help out and he was amazing…read more I have had constant issues with Zentro going out, it's the company that is an issue but their support people are doing their best with the pile of crap they were given.

Larney Bush was great and fast. He arrived ahead of time and Internet is working fine now!read more

I can only utilize this company's internet and phone service due to the complex contract with this…read morecompany. I have had internet service with them for months with no issue. I recently was sent to work from home so I called on 3/10/20 to start the process of getting my landline installed. We scheduled installation for 3/19/20. I was advised the day of when the tech arrived at my home that they were missing a part. I called customer service to confirm and I was advised that it would be ordered on Monday, 3/23/2020, and we could schedule for Wednesday, 3/25/20. We scheduled for Wednesday for 9am-1pm. No one called or showed. I called and the nice rep who I consistently got through all my ordeals reached out to field tech managers for verify the tech's ETA. Before this I was already on hold for 20 minutes so I had the live chat on as well. When the rep finally got back on the line she advised the manager told her the tech was running behind and would be there because they had another customer in my complex. Mind you this is after 1PM. The rep on the live chat finally responded back and told me the field tech stated my part was just delivered and I would have to reschedule for next week, 4/1/20. So I call back to get clarity because customer service was friendly and the lady was trying to help but no one answered customer service again. I called multiple times and the phone would disconnect after holding for 22 minutes each time. Since the COVID-19 I was instructed to work from home based on the initial installation. I have missed 9 days of work because this company can't seem to get a tech to install my phone line and actually care. I am highly disappointed in this service because I was the one that didn't have problems. This shows that they have no empathy for their customers and will not attempt to go above and beyond for them. If I was given options for an appointment for 9am-1pm or 1pm-6pm, why can't I get squeezed in for a later appointment if I've been waiting for weeks to get service and you did a no show for your morning appointment? Managers make things happen but you can't get anyone on the phone to assist you further. UPDATE 3/26/20: A supervisor called me back today and explained the issues and apologized for the inconvenience. The supervisor also contacted the tech field manager to get clarity on what the problem is. I am still scheduled for 4/1/20 hoping the part is configured and sent in time.

Hard to get in touch with. Cannot locate customer service phone number for Virginia. Service…read morethrough Direct TV and they could not locate a service phone number for Access Media 3 in Virginia. The number we have onsite at my property nobody answers. Frustrating!

This store is the absolute best, so much so that I drive 15 miles to come to this Verizon versus…read morethe others in my area. Whether it's troubleshooting or looking to upgrade, this store takes the time to explain all of my options and help me anyway they can. Matt and his team are the absolute best, I wouldn't even think of going elsewhere.

I'd give a zero if I could. Overcharged, lied about not being able to port my old number and…read moreinsisted I pick a new one or no service so after 35+ years and all govt docs banking, tsa, everything tied to old number I picked a new one. Total chaos I'm still sorting. Lied to me about not knowing who my carrier is (Visible - she kept saying she didn't know who "Invisible" was despite the fact that they contract tower usage to them) wouldn't return phone calls. Lied about monthly charges - told me $60 and billed first two months at $102. for ins and other bs I never asked for. Take your business somewhere else. They deserve a good lawsuit.

I called Astound intending to cancel my service because my price had increased past where I was…read morewilling to pay, but Leila (not sure of spelling) was very helpful and was able to get me a great plan. The call also went through quickly and I spent a very short time on hold while Leila found the relevant info. Astound generally has pretty reliable service for my needs as well.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

My midsize condo building just got webpass and while it's faster and less expensive than the much…read morehated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward.

They tricked me into a dumb wifi thing. Waited here for 2 hours place stinks. I wouldn't go here…read moreever again

The service here was horrible they don't care bout making you wait. Or wasting your time I was…read moretold I could be helped then sent away twice

I have to admit I'm not good at computer. Tony responded quickly (same day) and got everything up…read moreand running at my business. Later I had one other issue and again he called within 30 minutes and helped walk me through the problem. A very nice and knowledgeable man who I would recommend.

From the owner: We have been providing IT services and security camera systems to businesses in the Chicago area…read morefor 23 years. Free consultation. We have partnerships with Microsoft, Symantec, Comcast, SonicWall and Webroot, and other companeis. We support the following Microsoft products: Windows Server through 2022 (the latest) Windows desktop through Windows 11 (The latest) Office 365 Office 2007 - 2022 We provide service on most business phone systems We install data and voice cabling throughout offices and factories.

Our company seems to experience a new problem every week or two. We have been with cbeyond for 2…read moreyears. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible. We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call. Just ridiculously awful. It seems like we experience a new problem every two weeks.

Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of…read moremy friends and family, as well as current/former employers. You can email him at eric.fox@cbeyond.net or give him a call at 630-468-1248 He has a great eye for detail and he'll gladly sit down with you and go over your current telecommunications setup/wiring; and then he'll explain where there's room for improvement in reducing your current pricing, as well as obtaining a more quality service. I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS - mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses. I found it pretty surprising that AT&T's phone lines sometimes have a static sound on them, especially the ones that are routed over a non-dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink. As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer.