in 2021, we had Luisa help with a rush request to install carpet for our house to be ready for our move in in 3weeks . We met just once to see their inventory, then all others were via phone/text from catalogs/order/payment/scheduling.. went super smooth, we moved in with carpet ready. I esp appraise their customer service and after-sales service. Even after 4 yrs, Louisa greeted me and scheduled an excellent technician to re-stretch the bulging carpets in some areas. Free of charge and the schedule was in the same week as I called. Technician is great this time, got the job done with good result and vacuumed, super friendly guy! Louisa is the same friendly and efficient, thank you. read more

When updating the house the floors were a must. I wasn't sure what I wanted, I just knew the look I wanted. My contractor sent me here and I was so impressed with all the samples to choose from and the knowledge that the owner has of his product. He listened to me, and offered suggestions that would work best for me. I went with the deluxe vinyl plank. I have dogs and cats, after a year plus the floors still look brand new. They stand up to the dogs nails, and drooling, along with everyday life, fast and easy to clean. read more

Accent Carpet One Floor & Home - Oliver inspecting the new floors - Carpeting Near Me - Tracy, California

a big help going over all options available. From under budget.... Within budget, and kicking it up a notch. No sales pressure. Easy to work with. Installation was a breeze. All expectations were met or exceeded. read more

Recently I purchased & had installed a carpet from Accent Carpet. It was nice. They were very concerned that I posted a positive review. I did. A few months later I had a few common stains, foot traffic, drinks. I have been cleaning carpets & detailing cars for 40yrs. I know what I'm doing. I cleaned several areas first. When they I cleaned by my couch & sink the color came out. It looks like something was dripped on the carpet before it got here & when I cleaned it it reacted. It does look like I spilled something but I didn't. Called Johnny my salesman & went by. He said he would check on warranty & he get back to me. He didn't. After leaving messages & calling he finally answered the phone over a week later. Told me it was my fault. Said there was something in my machine,I reminded him I have tremendous experience, I cleaned other areas before & nothing happened,The if my Machine had something in it it would've stained everything. So he again tried to say it was my fault or someone else did it. I live alone. So in the end they would do nothing. I even mentioned I would be willing to do most of the work. Pull the carpet if he would work with me. NO. I am disabled, borrowed the money to do this. And made a fair offer. The fact that he didn't return my calls or even try to work with me says a lot. read more

Accent Carpet One Floor & Home - a person's feet and shoes - Carpeting Near Me - Tracy, California

After fifteen years in our house, my wife and I decided it was time to completely replace the flooring. We met with reps for several different stores, including the Shaw Carpet rep for Costco. In the end, we decided to go with Accent Carpet One in Tracy. Luisa at Carpet One was a big reason why. She guided us through what was a very big project for us. We went with a mix of carpet, luxury vinyl planking, and ceramic tile and we couldn't be more pleased with the results. Our experience working with Luisa and Carpet One was excellent! read more

This flooring store has been in Tracy and Manteca for as long as I can remember. My mom has bought carpet and window coverings from them since I was a toddler. The staff is great and their installers are top n You can't get satisfaction guarantees like they offer There is a reason why they have been in business so long They are also in the carpet one network! read more

We had to redo the entire house minus two bathrooms, kitchen, and laundry room to laminate flooring. The whole process from beginning to finish was easy. Luisa was the one who helped us pick a floor and dealt with the money and scheduling. We felt that she tried her best to get us the best deal and cost. They were very helpful since we were planning this while living in San Jose. We trusted them with the house key and they did everything while we were at work. The floors came out beautiful. I only wished that they had cleaned up as best as they could afterwards meaning the dust. But the house was already going to get cleaned anyway. We picked our flooring in Amsterdam that is waterproof with a lifetime warranty. read more

Accent Carpet One Floor & Home - Amsterdam 100% waterproof lifetime warranty in residential - Carpeting Near Me - Tracy, California

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Needed some inexpensive carpet and vinyl for our rental in Tracy. Luisa helped us. She was terrific to deal with and the prices were very competitive. I would use them again in a heartbeat. read more

We had a big flooring project to tackle and looked at a few places but no one came close to the experience we had at Accent Flooring. Luisa Perez was our sales agent and took care of us from the first minute we walked in the door. She never tried to upsell or push us into any particular type of flooring but wanted to make sure we got the right stuff. She took the time to write up numerous quotes (entirely due to a penny pinching husband) and was willing to stay after hours to help us get the floors we wanted. From start to finish Luisa made our entire experience so easy and we credit that to her professionalism and willingness to take care of us. She is our go to for any and all flooring recommends and can't express how grateful we were to have her as our sales agent! read more

We love working with Accept Carpets. Luisa is amazing to work with. She really goes above and beyond to help the customer. It is so easy to refer her out to our clients because I know she will be truthful and upfront with prices and timelines. She is very knowledgeable about her product and design. read more

I had been looking at carpeting our home for a while, then I walked into Accent Carpet and met Luisa Perez. Not only did Luisa suggest a product that would suit our needs with an excellent warranty to boot, she alerted me when it came on sale unexpectedly. I was sold! Then we had a medical emergency arise that through our installation off. Luisa, compassionate and concerned for my husband, was there again to help us with scheduling and furniture moving. Our carpet installers were the nicest men and the best guys we've ever had work on and in our home. They did an excellent job! Thank you Luisa for your knowledge, great service and kindness, you have our business for life! P.S. We LOVE, LOVE, LOVE our new carpet! Thank you again! read more

While the name of the store is "Accent Carpet One", they also have a huge selection of window coverings, too! I learned this while shopping for flooring, and saw the wide array of blinds, shades and assorted window treatments they had in store. I made an appointment to have our windows measured for some new shades, and was helped by Luisa Perez. She came out right on time, took the measurements, showed me color samples and gave me an estimate. I appreciate that Luisa followed up to make sure we were satisfied with the product and installation. We will definitely buy our next window coverings from Accent Carpet One. read more

We went to the Manteca store for floor covering in our living room area. I just want to say, what a pleasure to deal with this business. Mike and Bryant are very knowledgeable about all of their products and were so very patient with us during the selection process. Their installation crew did an awesome job and was meticulous in their cleanup. Bottom line, we'd use them again with no reservation. read more

Luisa was TREMENDOUS! Excellent customer service! She was a great help from start to finish! The value we got for the price was amazing! Our home now looks much more beautiful then I could have imagined! Thank you guys for all your help! read more

We had to redo flooring in our entire house. We requested a quote and Luisa came to our home with samples and walked my wife through everything. We decided to get our upstairs carpet replaced, and our downstairs installed with vinyl flooring. Luisa was exceptional, she was extremely patient and tried her very best to give us the best deal knowing we had a tight budget with all the repairs our home needed. The installation crew did awesome and Luisa checked in with my wife with pictures to show us the progress, and with any questions- as our home was currently vacant. Big thumbs up! read more

Accent Carpet just completed a big job for us. The whole process was a delight! Luisa did an efficient measuring and provided a great range of samples and colors that let us dial in the right one. Quote was turned around very quickly and at a competitive price. Once we went ahead Luisa got us promptly scheduled in the time frame we needed. Kerry and his team of installers were fabulous - doing a great job and again on time. Big thumbs up and thank you to the Accent team! read more

I'm working on a long distance carpet project for my son's Condo. I went into the Accent Carpet One store to check prices and shop styles. I told the salesman Johnny Lopez right up front that I was working with another Carpet One Store in another town and had my own installer lined up. He was very positive, helpful and courteous and showed us several options. He was very knowledgeable and straight forward. In the end he helped us find a great carpet that was just what we wanted and right in our price point. He even helped me with several follow up calls to his distributor and referred me to a nice gentleman who does tile removal. If you are looking for new flooring and you want great service give Johnny Lopez a call. I'm confidant you will have a great experience. Additionally I was really impressed with the way the store had everything clearly priced. The service was above and beyond the call of duty! 5 stars up! read more

Luisa has been the most amazing to work with. She has provided all my clients with window coverings for their brand new homes in Mountain House. From estimate to installation I felt like I was her only customer and received A+ service. Loved working with her and her team and I would highly recommend Luisa for window coverings at your new home or even if you wan to upgrade at your current home! Keep up the great work! I will continue to refer all my clients to you! read more

I just recently had my floor done by accent carpet one I worked with Luisa Perez she is the best, very informative and so nice she's wonderful and the floors are beautiful and so well installed (by Kirk) he's also great I recommend seeing them ASAP if you are in the need of new floors!!! read more

Accent Carpet One Floor & Home - Living room - Carpeting Near Me - Tracy, California

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Very satisfied with the service provided by Accent Carpet One to redo our home flooring for the entire first floor. We wanted something waterproof and resistant to pet stains and with some expert help from Johnny at Accent Carpet One, we chose an SPC Luxury Vinyl Plank product in white oak https://www.republicfloor.com/great-oregon-oak-reor2304 . Because of the waterproof properties, we chose it for every room (kitchen and bathroom included) as one continuous floor throughout the downstairs. We scheduled the installation for a few weeks later and everything went according to plan for us. The installers were very professional and performed the installation with care about every detail. They engaged us on decisions involving any preferences or concerns. The install team was also very flexible and adaptive in their planning as we had to make a plumbing repair during the project and we also decided to swap out our appliances and furniture during the week long project. The floor looks great and has a 25 year warranty. The baseboards and calking were also done with care and the finished result looks fantastic! Thank you Accent Carpet One! read more

Luisa at Accent Carpet One is amazing! Not only is she knowledgeable about all of their products (from flooring to window covering), she provides excellent customer service from the planning all the way through to installation. I highly recommend Accent Carpet for all of your flooring and window covering needs! read more

Horrible service! I had an appointment set up, the guy called an hour before to cancel and never called back to reschedule. Then I try again a few weeks later and dealt with another employee, he came to my house to measure, we told him what carpet we wanted pricing on.. well that was over a month ago and I havent heard back from him. I would never try again using this carpet place! read more

We've used Accent Carpet to install both tile and carpet. They do a beautiful job. Prices are better than Costco and Johnny was very helpful and informative in helping us make such a big decision. We recently had 3 bedrooms, living room and hallway carpet installed. The installers were on time, professional, quick and clean. The carpet looks beautiful. Couldn't be happier. read more

I highly recommend Luisa and Carpet One to anyone needing new floors and/or window treatments. Luisa helped my pick out my new flooring and kept me informed throughout the entire installation process including getting my floors installed even earlier that promised. She is very knowledgeable and knows what will work best in your home. I highly recommend her. read more

We have used Accent Carpet One on numerous occasions and have always been delighted with the quality of materials and workmanship. Our latest project was replacing the upstairs carpeting with laminate flooring and tile, and we couldn't be happier! read more

It is with pleasure that I write this letter recommending to you the service of Cindy Boyden and Accent Carpet One in Tracy. "Flawless Execution" is what they promised when I recently ordered new window treatments for my home and they lived up to it in every way. Cindy is extremely talented and competent when it comes to design and knowing her products. She wasn't in our home more than 15 minutes when she pulled out the perfect fabric that matched our décor. We looked no further! She made the process so easy. She is the ultimate professional. She did what she said she was going to do in the time frame she gave me. Her bid was reasonable for window coverings that are top of the line in quality and construction. In addition the installation job was excellent. The installer was on time, did the job quickly and left no mess. You could tell he is experienced in what he does. I will look forward to doing business with Cindy and Accent Carpet One in the future. read more

My neighbor recommended Luisa with Accent Carpet, she felt very confident that Luisa had the experience to help me during a hard time in my life (flooring decisions). Boy was I good hands. Luisa came to my home with samples and was so informative and helpful with suggestions. She was patient with my many (seriously many) changes. Immediately upon completion of my Republic Atlanta Birch laminate I had that though....t Why didn't we do it earlier. The project took a little longer then projected due to an unforeseen prior installed hardwood. The workmanship and support that Accent Carpet provide is unprecedented. I have and will continue to recommend The entire staff and company to everyone. The upstairs is next. Pattie L. read more

Cindy B with Carpet One is the best. My downstairs is all tile floor and I have a baby on the way. My husband and I decided that we should get an area rug for baby. We couldn't just get a regular size one since we have a big space to cover. Cindy and I scheduled a time for her to come over and measure for ideas/price. She came with loots of ideas and samples. Now I can't wait for my area rug to arrive. Carpet One definitely deserves 5 stars. read more

I just had carpet put in my office and it was an overwhelming job. Thanks to the good people at Accent Carpet, who worked into the night to get the job done, the office wasn't out of commission for long. They really went out of their way to make sure that the job was done well and quickly and that I was not inconvenienced in any way. You will not be disappointed with this company. read more

Cindy Boyden was great, she helped us through the whole process. They even were able to install 2 weeks early which was great. Cannot say enough about the two installers, they were on time, very professional and I amazed at the attention to detail in the floor prepping. Kirk and John were awesome. My wife and I are very pleased with the experience and would highly recommend Accent Carpet One to do your flooring needs. read more