My husband and I checked out a number of stores before we decided on The Fireplace Store to…read morepurchase and install our gas fireplace insert. The process was painless. No pressure. Answered all of our questions. Recommended competent professionals to get our home ready for the installation. Excellent customer experience. There was a small issue with something from the factory. No problem. Everything was resolved to our satisfaction. Five stars. Highly recommended.

When your entire demeanor is calm, and admittedly confused, after you explain that the part they…read more(found Lying around- as per salesman) doesn't work, only to be told (after simply asking for a replacement part) "I'll just give you a refund AND I can't help you anymore" AND "i thot you were an electrician" one can only suggest they teach their salesperson to be better. And they wonder why people just order on Amazon most of the time anymore

I needed my chimney repaired, and quickly, since it was early December. I called several places for…read morequotes and Fred's came in with the best price and included additional services that Mike suggested. Mike and his crew rebuilt the chimney from the roof line up, fixed the broken flue top, installed a liner, and cleaned my dryer vent (which hadn't been done in years). Carol called to confirm the time and work to be done and the team showed up exactly as promised. They worked quickly and efficiently, and left everything clean. Even my neighbor commented on how nicely everything turned out. All in all, I am very pleased with the job they did.

I needed my chimney looked at quickly and was able to get someone from Fred's to come the next day…read morefor a quote and repair the same day- very happy with the service and quality of the work- everything went smoothly and hopefully my chimney is set for a long time now. highly recommend these guys!

Very professional job was done , easy to work with this guys. The only one consern is prices little…read morebit hight. But the quality is grate , Thanks

We used Andy and his crew for a popcorn ceiling removal and subsequently for a bathroom gut…read morerenovation. In both cases they did terrific work. They were professional,showed up when prom, reasonably priced, cleaned up after themselves each day, and finished on schedule. The craftsmanship was excellent on all fronts - plumbing electrical and tile work and replastering for the ceiling.

Chmney professionals did a terrific job cleaning my two wood-burning fireplaces in a Manhattan…read morebrownstone. They came within one day Their equipment is state of the art, and it was all done in less than 30 minutes. Everything kept spotless The price was right too.

I can't recommend Chimney Professionals enough! Not only did they answer right away, had Rod at my…read moredoor first thing Monday morning and they sourced a hard-to-find part same day when others couldn't. These guys were absolute pros--polite, fast, and clearly knew exactly what they were doing. They beat every other quote I got and had our system back up and running in under an hour. No heat to toasty warm--what a relief! They also followed up multiple times during the process: confirming the part arrival, ETA, and even called after to make sure everything was still working perfectly. That level of care is rare these days. If you want fast, fair-priced, and truly professional chimney/heating service, call Chimney Professionals. Rod, Oleg, Michael and the whole team, thank you for saving us from the cold!

I own a private home in the Bronx. I had numerous issues with my chimney including leaks that…read moreother companies could not resolve. After, Belvedere came and assessed the problem, they gave me a clear and direct answer of what the problem was. I agreed, and they installed a new stainless steel liner with a clean out at the basement, repaired the motar cement around the new cap. They also installed a clay transitions from the stainless steel liner to the new bird cage cap. No more leaks from the chimney and no more roof leaking issues. This company seems to be very busy, but I feel they are very much worth the wait!! I'm very satisfied, they taught me all the parts of my chimney as I watched them work. Thank you guys!! I'm satisfied! P. David

Kamil was extremely helpful with our fireplace when it stopped working. Definitely dependable and…read morewas able to fix the issue.

It's been difficult to communicate with the business as they don't have regular 9-5 M-F hours. I…read morecan understand you might not want to keep a display room open 24/7 but there should at least be a person taking calls for service and inquiries. We moved into a home with 3 gas fireplaces so on occasion we need service. A contractor working on our home turned off the gas in our den fireplace. I knew how to restart my other two fireplaces, but the den unit was electronic. The service fee was $295 which seemed outrageous but let me continue. The tech, Geraldo (Jerry) came in. He wore booties from the front door to my interior. He laid out a quilted drop cloth and began the process of starting my fireplace. After getting the fireplace running, he shut it down and carefully removed the glass panel, disassembled the decorative logs, vacuumed with a filtered shop vac, then windexed the glass before reassembling the unit. At every turn, Jerry was precise and took incredible pride in his work. I had questions about operating the remote which he expertly explained. I asked how much training he received and he explained it was extensive. I absolutely marveled at how good the service call was. I hope the company realizes how good Jerry is and wish all my service experiences in life were similar.

We were told that the fireplace in our new house is supposed to have doors by law so we stopped by…read moreWestbury Stove & Fireplace for information. We were shown all of our options and the gentleman that helped us showed us all the different styles of doors. He went through each step and helped us to pick out all the details from handles to hinges. The installation was very neat and beautifully done. Before our fireplace was just a black hole and now it is beautiful with black doors with silver accents. It adds so much to the living room and we are so happy with all the help and service we received from Westbury Stove & Fireplace.

Using B & P Chimney Co was quick and easy right from the start. The receptionist was pleasant and…read morefriendly while scheduling the job. I received a phone call letting me know that the repairmen were on their way. Both Rego and Carlos were professional and worked quickly. No mess left behind! They showed me pics of the top of my chimney so I could clearly see what it looked like. They cemented the base and installed a new stainless steel chimney cap. The price was very fair, but the quality was immense. I highly recommend them and will use them for any future chimney work.

Excellent, prompt, professional service for chimney repair. Will definitely be a return customer!read more