When my interior designer brought me to Ionion to pick out stone for my countertops, I immediately turned to Yelp and was concerned about the negative reviews. However, I decided to trust her and figured that she would help resolve any issues so I didn't need to worry too much. I could not have been more wrong. I wish I had listened to the reviews and stayed away from this company! When my marble vanity was installed, I immediately noticed a distinct etching in the shape of a soap bottle that would not rub out. I had not even moved into the apartment yet, so it clearly wasn't my doing. They agreed to come back to buff it out, however it returned after a couple of weeks and I figured I just had to live with it. When I had the stone polished by another company a year later, they successfully got rid of it, and it never came back. So whatever Ionion did to fix it must have been in haste and was not effective. More importantly, they fabricated a marble shower bench for me, which after two years, BROKE APART. It is lucky no one was injured. I asked them to send someone to look at it, and when he came the first thing he said was, "How long have you had it?" When I said two years, he said he was surprised it lasted that long. He explained that there was no way this bench would last the way it was designed, because the marble is too heavy and put too much pressure on the sides. He said it should have been built with some kind of supports under the corners. He added that the fact that it was exposed to heat and humidity probably exacerbated the problem. I was shocked to hear this, since they built it. I asked, "If this is so obvious to you, why didn't you guys build it properly to begin with?" He had no answer to that. I also pointed out it was described on the work order as "a shower bench", so they knew it would be in a hot/humid environment (a shower), unless they know of any marble shower benches that sit in the living room. He had no answer to that either. The company would only offer to fix it at my own cost, which I found unsatisfactory. The bench did not fail due to wear and tear. It was not constructed properly to begin with, and I felt they were responsible for that and should have offered another solution. Unfortunately, although I called and emailed many times, the manager, Mike, never once even bothered to return my call. So, take it from my experience - the quality of their work is poor, and the customer service is even worse. Completely unprofessional. Stay away, there are better suppliers/fabricators out there. read more