This is my second time reaching out to Quality DC Appliance Repair - this time for a dishwasher…read morethat died on me. Mohamed offered a same-day inspection, quickly diagnosed the problem, and scheduled a follow-up once he had the parts. With parts in hand, he quickly remedied the issue, explaining the cause and the fix in full. He was very transparent about his pricing and was graciously flexible on the up-front vs. total cost split. A few days later, we actually encountered another issue with the washer (not his fault) and he came out quickly and remedied the new issue as well, and we're all up and running again! He's always prompt, incredibly friendly and professional, and I'll continue to rely on him for our appliance needs.

If there were a 6-Star option, I would give Quality DC Appliance that level of quality and…read moreprofessionalism. It's been hot & my central air just stopped working. Quality DC sent Ben over and he found the problem right away. In 1 day, he got me the part and fixed it. And this was no small job. I have an older central air unit with the AC on the roof and the fan in my crawl space. He got in the crawl space and figured it out. Almost more importantly he explained exactly what was wrong. I had water in the pan... why? The fan died. So my unit was freezing the dead fan & when it thawed, the water would fill the pan, set off the sensor and kill the power. Also, my unit is old. I bought the house 7 years ago and the AC was already there. I know the last owner. He didn't install it either. Ben got the right motor in 1 day. The price was perfect. I googled the motor price and he charged me the bottom dollar. I even had him over to flush the coil 2-days later. I trust this company and I'm going to tell all of my neighbors to exclusively use them. A++

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Dimitri did a great job on fixing our subzero refrigerator! Highly recommend ABV Systems.read more

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Amen was fantastic. Fixed my dryer with no problems…read more He responded in a timely manner, and arrived promptly the next day. Excellent service.

My ten-year-old Ariston washing machine made extremely loud noises when filling with water. A day…read moreafter touching base on Yelp, Amine was on-site and determined that the issue was two water valves that needed to be replaced. I ordered the valves from an online retailer he recommended, and a week later, he made the repair. I've run five loads of laundry within 24 hours of the repair, and everything appears to work correctly. Thanks, Amine.

I picked him despite having to wait a day, figuring if a guy is busy it's likely because he's good…read more I was right. Quick, correct diagnosis. Agonizing wait for the part to arrive. Then fixed it in 30 minutes flat. $400 all in. Beats $600 for a new dishwasher + $200 to install it and haul the old one away. Low key, open about cost, professional all the way. Hand washing is not a big deal if you've pulled KP for 14 hours, but still, the machine does a better job. Would definitely call Thompson first should I have appliance problems. 5 *****.

We have used Thompson appliance repair for nearly 10 years. He has serviced our Kitchenaide DW and…read moreour Electrolux washer. He is a magician. Great service at a fair price. Highly recommend him.

Lassaad was amazing- easy to reach, came as soon as he was available and fixed our problem with…read moreexpertise. Very happy with the service and would recommend!

Lassaad is honest and straightforward. He services our HVAC and took care of everything smoothly…read moreand efficiently. He also applies the trip charge to the total cost of service and parts that exceed the trip charge.

Great to work with and Dan I very honest about his prices upfront. Give him a call and you won't be…read moredisappointed.

I reached out on Yelp after the installers contracted by Costco botched my dishwasher installation…read moretwo times. In just 20 minutes, Dan installed the dishwasher correctly. Dan was easy to communicate with and his estimate was exactly what he charged.

The true test of a reliable provider is when something goes wrong. We had what turned out to be a…read moreminor problem with the repair and APPRO was very responsive in getting it straightened out. The key takeaway: you can count on these guys.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Leo and Carlos were extremely responsive. I had a leak with my dishwasher and they came the next…read moreday, diagnosed the problem, showed me where it was leaking and replaced the part. As a woman, I did not feel like they were cheating me. It is very possible the part was gnawed on by mice as there were droppings under the dishwasher, which they cleaned for me. I will use them again!

Made an inquiry on Yelp, they got back to me within minutes and were here the next day. They were…read morebusy but fit me in. The problem with my dryer was diagnosed and repaired. Additionally while the dryer was disassembled they cleaned years of lint that had accumulated everywhere. Kept the work area clean. Excellent job.

We called to request service for our refrigerator that was having issues…read more Tech came the next day on a weekend ,and was super professional and efficient. A pleasure to work with! Appreciated clear and efficient communication as well as transparency. An amazing contact to have for home owners.

He was super responsive and helpful when accessing my refrigerator. He was honest and upfront with…read moreme to provide a service that would help me in the long run. I would definitely recommend him. Thank you again!