I have had three BMWs and now a S series Mercedes serviced here for twenty years. This is the best…read moreplace in Oregon to take your car for prompt and friendly service. You simply cannot find a better option. I love this place Herb Evans

So they have a good reputation with the folks they do standard maintenance and repair work for, so…read moreI won't go below 3 stars, but I've tried two times to do business with them and the result is that they are simply not an option. 1. They "do not work on cars older than 2005". This is frankly stupid. It's completely arbitrary as the technology on say, a 2003 cayenne turbo is the same as a 2006 cayenne turbo. This is the case for nearly every generation of German car from that era. Also, many German car enthusiasts have a mix of older and newer cars. Guess you don't need the business! 2. They do "not do modifications". So, a blanket statement indicating no ability to think outside the box or leverage widely known and adopted techniques outside of the service manual. Again, dumb. I realize these are their choices and that's fine, but I also know that a ton of enthusiasts like myself won't want to waste their time on a shop that simply wants to make money on people who really aren't THAT into their cars.

Great Customer Service, they were super nice, great affordable prices, I had to get a transmission…read morefluid exchange and price was better than any other automotive place. I was able only pay $241 for the service. And also they had an uber pick me up to take me home while they fixed my car. I think that was very awesome of them cause I had just gotten out of graveyard shift and I was able to come home and take a nap. Awesome automotive place, definitely recommend going here.

I appreciate the knowledge & sill the auto technicians have at Action Automotive. My experience…read morewith them has been excellent. They don't just throw parts at the car and hope it works out. They do a great job diagnosing the problem & actually getting the repairs completed correctly.

I'm new to the PNW, so color me surprised when I turned on my outside car's heater and got hit with…read morethe distinct scent of zoo and port-a-potty. Yup. Rats had moved in. This being a time-sensitive matter, as rats could end up chewing through wires the longer they live in your engine compartment, Sun Automotive thankfully made space for my poor car the same day I called. They kept my car for 3 days and were able to work it in around other customers. They found the nest in my heater box and removed it and sanitized everything and changed the air filter where the rats had started another nest. After all of that, they sprayed herbal rat repellent and sent me on my way. They're pretty expensive, the rat repellent they sprayed was about $140, but they do good work, communicate updates well, and they worked me in same-day when other mechanics I called quoted me a whole week out. Overall, I'm very pleased that they were able to get the rats out before any more damage could occur. My car is now safely in a garage, so this will hopefully never happen again. I plan to return to Sun Automotive for regular maintenance.

First of all, I never write reviews but this company's commercials about how fair and honest they…read moreare, are so outrageous and it could not be further from the truth it angers me every time I see one. You might see some positive reviews and that's only because the people that are writing them still don't know they got ripped off. I arrived in Eugene OR five years ago and the engine light went on in my SUV. I happen to be near an auto parts store and knew they had some testing device. They said they I needed some part replaced, I don't remember what it was called now, but it was $200 and easy to install. I didn't buy it then but went to Sun Automotive on Rustic Pl., to get an estimate to fix it. they looked me in the face and said it was gonna cost $900. I told him how the auto parts store said it would only cost $200 for the part and that would be easy to install. but Sun Automotive said the auto parts store didn't know what they were talking about and to replace it would be very difficult to get to. I suspected a rip off and went to a different auto repair company down the road. Not only did they tell me it was easy to replace that part, but when they checked out the car, the only thing that was wrong was that the gas cap was loose. I'm telling you folks and I have nothing to gain for making this up. These are conniving thieves. BUYER BEWARE !

I called to ask for pricing based on a diagnostic scan. They asked for the code and when I didn't…read morehave it, called me f**king useless. Avoid at all costs.

I'm new to town and went with my gut by what the Yelp reviews said about Bob James Auto Repair -…read moreand glad I did. When I arrived, I was promptly greeted. I was only there for an oil change and was happy to see their prices were very fair. I also felt they weren't trying to jip me or try to up-sell me with anything I didn't need. I also really appreciated the location because I could take a nice walk in the Rose Garden park next door while I waited. You can tell Bob takes pride into this business.

Nice people, but I don't trust their service prices. Quoted me $836.00 for 1.5 hrs of labor and a…read more200.00 Part. Dealership quoted $334.00 with an OEI part. I had prior work done at this business. Now I'm not so sure if I was overcharged, LIKE THE EXAMPLE shows. I will not be a repeat customer.

Took a 2005 Astro van into Jacksons auto in July of 2023 with 153K miles on it. A/C had worked up…read moretill then. They charged me $550 and it lasted till next spring. Took it back and they charged me $955 and it lasted till the following spring. Went in this July and they wanted $3250 to fix it. I seemed to have 3 parts that needed to be changed. Cost for parts $125 off the street. They said that they could sharpen there pencil and do it for $2550. I smell a rat here. Needless to say they are not the A/C specialists they are supposed to be. BEWARE!!!

Had my vehicle at Old Dominion twice in about six months, neither accident was my fault, just bad…read moreluck. After the first one, they did a great job. The body work was spot on, and when I picked it up the whole vehicle was cleaned inside and out. It didn't just look fixed, it honestly looked better than before. Second time around the insurance company ended up totaling it, so no repairs were done, but they were still solid to work with. Good communication, straightforward, and I always knew what was going on. If you need collision work in Eugene or Springfield, these guys are worth calling. Good people, quality work, and they run things the right way. Hopefully I don't need them again anytime soon, but if I do, I'd go right back to them.

I had a fantastic experience with OD when my car needed repair! They were open and communicative…read morethroughout the entire process! Thank you for getting me back on the road!

Formal complaint regarding unsafe used tires sold and improper diagnosis leading to wasted time and…read moreexpense 1. Summary of the issue On 2 April, my Sister purchased three used tires from Big B Tire shop. (Who sells someone three tires?) The tires provided were, in my view, unreasonably worn and potentially unsafe (each appeared to be below ~50% tread; one showed visible dry cracking; and at least one tire was manufactured in 2020). Immediately after installation, the vehicle developed a pronounced vibration/shaking at speeds above ~60 mph. Despite returning to your shop for rebalancing, the issue persisted. Your staff then advised that a wheel bearing needed replacement; however, an ASE-certified technician later confirmed the wheel bearing was not the cause and identified a warped tire as the likely source of the vibration. 2. Detailed timeline * Purchased/installed three used tires. Total paid: [$225]. * After purchase: Vehicle began shaking/vibrating at speeds above ~60 mph. * [Around 12 April]: Returned to shop for balancing. Issue remained. * [Around 13 April]: Returned again; staff stated the vehicle needed a new wheel bearing. * [14 April]: Wheel bearing was evaluated by an ASE-certified technician reported the bearing was fine and indicated a warped tire was the likely cause. * [15 April]: Returned tires to your shop. Tires were accepted back; however, a \$25 restocking fee was charged. 3. Safety concerns Tires are critical safety components. Selling tires with visible dry cracking, significant wear, or structural defects (e.g., warping) can create serious risks, including loss of control at highway speeds. In addition, the incorrect diagnosis and recommendation to replace a wheel bearing caused avoidable delay, inconvenience, and potential expense. Not to mention, when I was bringing them back after buying new ones there was about an 80 year old widow lady who was having similar issues and who had been there three times in the past week trusting these people to help her. It is very sad that there are companies like this still in operation. If it wasn't for me my sister would have blown $300 on a wheel bearing and prob $400 on labor to change out a good wheel bearing for an already good wheel bearing and still have the problem.

don't know what there doing go and waste your money here if you want to regret it. Really sad how…read moreeverything went down