1. Above All Health

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Phoenix, AZ

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Above All Health

5.0 (1 review)
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8 years ago

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The Vitamin Shoppe

The Vitamin Shoppe

2.9(12 reviews)
1.5 mi

You know, initially i was totally going to give this place 5 stars. Let me give you the full…read morebreakdown as far as why they dropped down to a 3. My husband purchased a box of one bars for me as a surprise. As much as I love one bars i however hate certain flavors. Cinnamon roll being one of them. Of course this is the one he did buy. He handed me a bar(not open) and i instantly made a face. Keep in mind i am 13 weeks pregnant and certain foods just make me sick thinking of it this being one. I told him I don't like this flavor and would exchange it for another flavor. He lost the receipt in the past few weeks somewhere. Probably in the trash. And couldn't remember what day he had bought it. So fast forward to this prior week. I go in and the assistant manager tells me that he cannot help me what so ever. Can't even say let me check or let me talk to my manager....Nothing. Keep in mind that the policy on vitamin shoppes website states as follows:"Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days" . A little odd....right? So i called vitamin shoppe they confirmed what their policy online said but can't make him do anything. But to try another store. When another store is well over a 30 min drive minimum. With a toddler in the car? Hard pass. I go home, send an email to vitamin shoppe and I'm returned with pleasantries from the store manager at the store i was just in stating that he would be able to help me with my exchange. Awesome!!! I go in this morning and am greeted with after switching out products to "what the assistant manager said was correct and was following my direction" EXCUSE ME WHAT???? So it's in your policy to not help the customers???? Pardon me? That your store is completely on its own and can't follow your online policy??? Great to know. I will never be purchasing from another vitamin shoppe after this. Not worth the headache. As nice as it was to exchange my products; i cannot say that I understand this companies standards of things. So online says one thing but you really don't follow it. Make it make sense. You lost a long time customer vitamin shoppe. Congratulations. So from what have easily been an easy 5 star review it's dropped to a 3 only because I was able to get my store credit.

Great customer service the staff were super helpful and were willing to go above and beyond. The…read morestore is a bit older for most Vitamin Shoppes but doesn't mean the quality of items or staff are anything less than spectacular

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The Vitamin Shoppe
The Vitamin Shoppe
The Vitamin Shoppe

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Above All Health - vitaminssupplements - Updated October 2026

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