We love taking our dog to the paw pad. We go for boarding and grooming. Love that they get a lot of…read moreplay time when they board and can watch them on the cameras play with the other dogs. They also have an option to buy the camera access for inside their crate.

My little Poncho had so much fun! He was wore out by the time we picked him up. The facility is…read morenice and big, plenty of space for all the dogs to run around. Employees working are nice and friendly. Looking forward to bringing my boy back and maybe boarding him. Prices are reasonable for all services provided. They even sent me these pictures through his online portal account. Thank you!

I have been bringing my 2 dogs to Jacqueline for about a year now. Ziggy (6yr, poodle mix) and…read moreBella (4 yr, cocker mix). Both my dogs absolutely love Jacqueline and she always recommends products, training tidbits and even vet recommendations (that part is free of charge). Lemme preface this review by saying I have a preference for the mom & pop groomers as opposed to groomers at PetSmart or Petco. Nothing against those 2 companies, but I prefer to patronize small businesses whenever I can. I am extremely happy with all the work I have gotten from Jacqueline. She's so patient, my poodle is jumpy and she was so loving.towards him tht he barely flinches when she files his nails down. And she's quick too!! Typically I will drop the dogs by 9am and typically I get a text tht my dogs are ready a little after Noon. And her prices can't be beat. They haven't changed since we started going there. Wonderful groomer!

The most caring and amazing staff and doctors. I drive clear across town to get my little dog…read moretreated and it is worth the drive.

See Dr. Morris. He's the best vet I've ever had pleasure of working with. We have two rescue cats…read morewith various ailments. They're always taken care of.

I brought my dog in on Friday because he had developed a limp. He was still running, eating…read morenormally, and otherwise acting like himself. Based on what I could see, I suspected he may have had something stuck in his paw, possibly a splinter, but I couldn't get a good enough look to confirm. About 30 minutes after dropping him off, a veterinary technician called asking for authorization to perform X-rays. I explained that this seemed excessive given my dog's symptoms and asked whether the veterinarian had examined him yet. The technician told me the veterinarian had not. I requested that my dog first receive a thorough physical examination before moving to advanced diagnostics, and specifically asked them to look at an inflamed digit that I had noticed. Roughly 30 minutes later, I received another call. I was told the veterinarian was still recommending X-rays. I asked whether a thorough examination had now been completed and was told yes. I then asked whether his paw had been shaved to allow a proper inspection of the inflamed area. The answer was no. I expressed my concern that diagnostics were being recommended before fully investigating the most obvious potential source of the problem. I made it clear that I was willing to approve X-rays if they were truly necessary, but I wanted the paw examined thoroughly first. Another 30 minutes later, the veterinarian called and informed me that X-rays had already been performed and showed no fractures. At that point, his paw still had not been shaved or closely examined as I had repeatedly requested. This was extremely frustrating. I felt my concerns as the owner and primary caretaker were being dismissed rather than considered as part of the diagnostic process. During the conversation, I explained that my issue was not with the veterinarian's experience or expertise. My concern was that the clinic appeared more focused on pursuing billable diagnostics than conducting a thorough examination of the most likely source of the problem. Rather than explaining the medical reasoning behind the recommended approach, I felt I was repeatedly being pushed toward expensive testing without clear justification. Ultimately, my dog was sent home with pain medication and an anti-inflammatory medication despite no definitive cause being identified. Unfortunately, this is the second time I have felt unheard at this clinic. I own three dogs and have never hesitated to spend money on their care when it is necessary. Cost was never the issue. The issue was communication, transparency, and the feeling that my concerns were not being taken seriously. After speaking with the veterinarian, the practice manager, Liz, called me to discuss the situation. During that conversation, I requested records for all three of my dogs and asked about a credit for a previously purchased service that was never used. Liz told me everything would be ready in approximately 20 minutes, so I informed her I would return then to pick up my dog. When I arrived, the receptionist began reviewing medications and charges. When I asked about the credit I had already discussed with Liz, she initially appeared unaware of the situation despite notes being present in my file. After reviewing the notes, she informed me the credit would not be applied. By this point, I simply wanted to pay and leave. What happened next was even more disappointing. The receptionist made a snide remark during our interaction. While I acknowledge that I was frustrated, customer-facing staff should be trained to handle upset clients professionally. More importantly, management failed to properly prepare the front desk staff for a situation they already knew existed. Since Liz was aware of my concerns and previous conversations, she should have either handled the checkout herself or ensured the receptionist was fully briefed. The interaction ultimately escalated to the point where I was told to wait outside and was threatened with having the police called for trespassing while my dog was still in the clinic's possession. I found this response completely unprofessional and inappropriate. The most concerning part of this experience is that the same communication failures that affected me as a client can also affect patient care. Veterinary medicine relies on collaboration between pet owners and medical professionals. When owners feel ignored, concerns go unaddressed, and communication breaks down, it undermines trust in the care being provided. I will not be returning to this clinic. Their lack of communication, professionalism, and willingness to listen has cost them a long-term client with three dogs who routinely receive veterinary care.

While our dog ultimately passed, Dr Plaska and her team did everything under the sun to try to get…read moreher back to health. When we had to put her down, their team was so compassionate and kind. They truly care about their clients.

I boarded my dogs here. I have used this service since 2011. As long as I live here I will use…read morethem. They have always worked with me and with my dogs and with my special circumstances. For instance when my wife had cancer and was under going experimental treatments in Dallas. This business is extremely ethical and reliable. I recommend it to the highest degree.

We LOVED Metro Pets! our doggy went at least 3 days a week. One day I picked him up, brought him…read morehome and found two HUGE puncture wounds on him. I had to bring him to the doctor, get an antibiotic and luckily he didn't need stitches. I called to tell them and they said they didn't know what happened and told me that they would get back to me after investigating and never did. Like I said, he went at least 3 days a week, knew him by name and he was so excited every time we pulled up. The way they handled the situation, didn't know what happened and never got back to me, was wrong and not how you conduct business. Was no one outside with them? They were HUGE bite marks. Now my doggy doesn't like bigger dogs and has a problem with dogs in general. It completely tramatized him and he is different which upsets me to no end because he was great with everybody. I worked to have him comfortable with all sizes of dogs and now he doesn't even like to be around them. I would not recommend this place.

Love! Dr. Shaffer was amazing. I brought my cat in, and she…read morewas very kind and gentle with her, and the cat had to do her little head bumps With the doctor.

Awesome vet no problems at all. The vet knows how to diagnose and fix problems with pets quick.read more

Cold, Disrespectful, Nasty and Completely Unprofessional…read more We brought our dog to Southside Veterinary Clinic for what became an end-of-life visit. This was one of the most emotionally painful moments of our lives, and the way this clinic handled it was cold, careless, and deeply unprofessional. The space is extremely small and offers no privacy. While we were visibly crying and trying to process what was happening, doors were opening, people were walking in and out, and staff members moved around as if nothing significant was happening. There was no attempt to provide a private, respectful environment. No sensitivity. No acknowledgment of the gravity of the situation. This alone shows a serious lack of training and basic empathy. Afterward, we paid for cremation services and were told we would be contacted. Weeks passed with absolutely no communication -- no phone call, no email, no update. We were left waiting with no idea what was going on. When I finally called to follow up, I was met with a series of excuses: that they had already contacted us, that they had emailed us, and then that they had the wrong email address. These explanations contradicted each other. Later that same day, they suddenly managed to send information to the very email they claimed they could not reach before. This felt dishonest and careless, especially given the emotional weight of the situation. The phone interaction itself was unacceptable. One staff member was defensive and dismissive, and when another person took over the call, the tone was openly rude. When I went in person and asked to speak with the doctor, I was brushed off and told everything would be sent by email instead. The message was clear: they were not interested in addressing concerns or taking responsibility. After reading other reviews, it is obvious this is not an isolated experience. Multiple people describe similarly poor handling of end-of-life situations. That is alarming. A veterinary clinic should be a place of compassion, dignity, and professionalism -- especially when families are saying goodbye to a loved one. This clinic consistently fails at that. There is a difference between being inexpensive and being careless. This clinic may offer lower prices, but the quality of care, communication, and human compassion reflects that. When it comes to moments like this, the cost is not measured in money -- it is measured in how you are treated when you are at your most vulnerable. If you truly care about your pet and expect to be treated with basic respect during one of the hardest days of your life, I strongly recommend you look elsewhere and stay away from nasty people with nasty attitudes that they know how to take your money, but not responsibility.

My mom always makes me the villain with her dog when I am home, so when Happy stopped eating and…read moredrinking water for a couple of days I had to take her to the vet to see what was going on. The staff was very kind and caring and the doctor took care of my furry sister and had feeling much better when I picked her up. They absolutely love Happy and treat her like she is their own.

I absolutely love this place. I was hesitant after reading these yelp reviews but I also refused to…read morego to Banfield after a friend's horror story of a puppy she had for a week :( I called ahead of time to find out if they could give my puppy some vaccines so she could go to doggy daycare. The lady on the phone was so helpful and patient with my millions of questions as this is my first dog ever. She was very upfront about the costs and packages that were cost effective as opposed to paying for individual vaccines. She was able to set me up with an appointment that same day even though I was prepared to wait a few days for an opening. Fast forward. I showed up and was welcomed with huge smiles. The lobby was super clean. I was immediately showed to a waiting room so I could fill out some paperwork without my pup being all over the place. The waiting rooms were also super clean :) While handing in the paperwork, some of the staff came out to meet her and gave her so many compliments. It made me feel good as a first time dog mom. This was my pup's real first time in public and dealing with people other than me. Each person gave me amazing advice and even some samples for my pup to try to make training a bit easier. I went back to the room to wait for our tech. We probably waited for 5 minutes or less. She was so nice and very attentive. She listened to our needs since my pup needed specific vaccines. I was super nervous. I myself hate going to the doctor but she made it so easy. They took my pup to the back to do her exam and then came back to verify what the doctor said she could have as far as vaccines. Again, she was swooped away to the back. I could hear the staff aweing over her. I was so happy my pup wasn't whining or scared. When she was brought back to me, I couldn't even tell that she had a bunch of vaccines. She took it like a champ. The doctor came and spoke to me briefly while my pup was getting her nails trimmed as a courtesy. He was very straight to the point and gave me some knowledge. Finally, I went to check out. The costs were a bit overwhelming but I was prepared from the initial phone conversation. They were kind enough to give me quotes for future procedures that I asked for. I got some additional appointments set up as well and we were done with our visit. I love that this place is 10 minutes from my house. It limits my pup getting car sick. Their hospitality is EVERYTHING! I almost want them to have a human clinic because I was so comfortable ;)

Recently started going to this clinic with 4 dogs. Apoquel was not very effective. Requested to…read moretry Zenrelia for two dogs. Got a script for #20 Zenrelia 15 mg and #30 for 8.5 mg. Contacted the vet office to have #30 for both dogs so I don't run out of one medication 10 days sooner than the other dog. Added shipping costs, etc Tech told me it was a loading dose amount and the script would not be changed to #30. Vet wanted to see if it worked before more were prescribed. (If I want to pay for #10 more tablets so both dogs are on the same medication refill cycle and the medication is not effective, then I spent money I didn't need to spend.) Tech also said that the Zenrelia did not come in a quantity of #30 for the 15 mg. I have no problem finding #30 of the 15 mg with a google search. Entirely Pets Pharmacy shows : Elanco Zenrelia (Ilunocitinib) Tablets for Dogs - 15mg (30 Count) - [Allergic Itch & Inflammation Relief] AI reports this medication does not have a loading dose. It is disappointing that #10 tablets have cost this clinic a loss of 4 dogs. AI info follows: Today loading dose for zenrelia Zenrelia (ilunocitinib tablets) does not require a loading dose. It is administered as a once-daily oral treatment for dogs. Here's a more detailed breakdown: What Zenrelia Is Used For Indications: Zenrelia is prescribed for the control of pruritus associated with allergic dermatitis and the clinical manifestations of atopic dermatitis in dogs aged 12 months or older. Mechanism: It's a Janus kinase (JAK) inhibitor, designed to interrupt the itch-scratch cycle by modulating immune responses. Dosing Details No Loading Dose Required: Unlike some other medications, Zenrelia is designed for simple once-daily dosing without the need for an initial higher dose to build up therapeutic levels. Tablet Strengths: Available in multiple strengths (e.g., 4.8 mg, 6.4 mg, 8.5 mg, 15 mg), allowing for weight-based dosing adjustments. Long-Term Use: For dogs on extended treatment, regular weight checks are recommended to ensure proper dosing.