I hope he is out of business by now so that no other dog suffers with him. I took my dog here several years ago. And had the same issues most of these reviews show - no training, filthy and stinking, weight loss, was shown things that she already knew prior to going here as proof of the training she received. I will forever regret sending my girl to the two weeks of hell with these abusers. read more

i moved to Texas from Maryland. I was looking for a place to board my dog and this place was open and extremely wiling to help. for that I am grateful. However, upon leaving him there in the time it took me to find a place to stay he deceloped happy tail. on this he would aggressively wag his tail on the kennel wall to the point it would bleed and become raw. I would visit him on the weekends to play and see him as often as I could. I noticed he became tired faster then normal and had scratches all over his skin. Upon asking the staff how often he was getting out of the Kennel to play and run they directed stated he didn't. They we're afraid of his size (80 pound boxer/pit). They were fearful he would knock an employee down and couldn't be controlled. So instead the negligently left him in a kennel. He his now at a vet and may need his tail amputated due to infection. No cream, medical aid or care was provided. The owner simply put anti fly cream on it to keeps insects away. The staff appear kind and genuinely nice people. However they have no business handling dogs. I strongly advise you take your pets elsewhere and avoid at all cost. read more

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DO NOT send you pet to this place!! I own a 14 month old Cane Corso. Beautiful dog, well he was before I brought him here. I was in contact with Butch Cappel for almost a month prior to dropping off my dog. I let him know that I needed basic obedience training for my dog. The training was for 2 weeks from July 5th through the 19th. I decided to schedule a vacation for my family during this time so from July 9th through the 12th. I wanted to make sure that if any issues arose before I left we could address them. Long story short, I dropped my dog off and told Butch to please take care of my dog. I dropped my dog off weighing 120lbs, I pick him up 2 weeks later and he's well under 90lbs. Body is covered in sores and he looks as if he has the mange. The odor on my dogs breathe is atrocious now. Some lady said she bathed him when i picked him up but there was no way he took a bath. His body odor said otherwise. My dog looks defeated mentally and I feel that I let him down by trusting these people to take care of him. . There was no improvement in his obedience at all. I paid these people $1450 for absolutely nothing. I wish I could post pictures to show before and after of how my dog looked before I took him there and after. I am so pissed!! DO NOT use this place!! read more

Butch and Stan are great to work with and have great attitudes and very talented. The faculty they have is great for letting a dog be active and get properly trained. They will work wonders for your dog whether it is obedience you seek or personal protection. They have you covered. read more

I have so much to say about Murray's time with Butch and the Cappel Canine team. This entire review says why we very much recommend entrusting your baby with Cappel Canine. This was our first Australian Shepard dog and like most people over this 14 months we got him during quarantine. I have some basic understanding of training and we watched a lot of dog training shows on TV so we thought we had a good understanding. We played outside with him, walked him and as soon as our local dog park opened we took him there to socialize him. Murray is very intelligent and patient, when he wants to do something or doesn't want to do something. We were starting to have some issues with other dogs and we realized that we are going to need help because this was far beyond what we could handle. We searched all over the internet, thumbtack, groups..etc. We both came across Cappel Canine and my husband watched the videos, read as much as could on Butch and the training the facility. One of the videos talked about walking the dog and connecting the leash to the collar and why he prefers that. Can I just say we have spend over a $100 trying to find and harness, lead or whatever else that would help Murray not pull. I had carpal tunnel surgery earlier this year and I hadn't been able to really walk him on my own because he pulls. My husband said let try it. We tried it and just a few moments of adjustments Murray doesn't really pull. I can walk my dog again, by myself. We called that day and spoke with Butch and he told us what the training would look like and set Murray's 2week stay training. I didn't know what it would be like in regards to actually leaving Murray there. Drop off day was busy and there seemed to be a lot of moving pieces which made me nervous but the staff was very friendly and welcomed us and Murray (even thought Murray wanted nothing to do them, yet). They asked us more questions about Murray, home life and what we wanted them to focus on. I had to take Murray to kennel which would be his new home for 2 weeks because he would let anyone take his leash. He would hide. Even though it was really hard for me to leave him (I have never been away from Murray since we got him) I'm glad I got to take him to the kennel because I saw how spacious it was us, it's covered and it has a back space with a cot for a bed. During the two weeks Butch sent us videos of Murray during some of his training, I had a call with him which made me feel so much better. During our conversations he was so insightful about Murray and made observation and comments that we hadn't even talked about. We we picked him up from "camp" Butch went through all of Murray's training with us and we got to practice it. We were completely blown away on all the things thought during those two weeks. We should be receiving our video today with all training so we can continue the work Butch started. What was a bonus was the bond Murray formed with Butch. We can't thank Butch and the entire Cappel Canine team enough. read more

Absolute worst place you can take your dog. The dogs are not cared for and are covered in urine and hotspots when you pick them and are traumatized from being treated so badly. On top of everything else they don't even train your dog even though that's what you're paying them for. read more

I have a previous reveiw of Russell Keith "Butch" Cappel and Im downgrading my 5 stars to 1. I lied in my previous reveiw and was asked to do so by Mr. Cappel during my initial months as his trainer. Mr Cappell is an amazing dog trainer, when he takes the time to train, but lousy businessman,a liar, and theif. I had forwarned Mr Cappel that I am a medically retired veteran with PTSD and Traumatic Brain Injury before he hired me and that these disabilities make my work attendance sporadic at best. He did not take this into regard when he fired me without the less than minimum wage check he was paying me and no prior counseling as to his dissatisfaction with my attendance and work. As a disabled veteran working with dogs brings me more pleasure than anything else in this world and it was Mr Cappels lack of leadership and time management that left me hating the job before greatfully being fired. Mr Cappel made me feel like a friend, beware he is good at this, and in my blind loyalty i lied for him. If you check K9 kountry reviews you will notice more than a few complaints of flea and or tick infestation, this is true. If Butch isnt letting you in the yards its because the fleas are so bad you can feel them jumping on your legs and see them against your white socks. Im sorry to those who fell victim to this failure in dog care. Next time youre at his facility ask him to see the kennels... he wont allow you for it disturbs the dogs too much when in actuality its just filthy and built in the 50's with the lingering smell of dead rats, mice and stray cats. Mr Cappel and K9 Kountry have since disallowed reviews and posts on their FB pages by anyone to avoid negative reveiws and the truth. Also while working under Mr Cappel i was allowed to train clients dogs illegally, as protection dog training requires a license from DPS which I was never informed of until the final months of my employment. Butch is still hiring illegal help as his trainers are not licensed either and he is too old to perform the tasks required of a personal protection trainer. Please research Mr Cappel before training with him he is likely to rip you off. Ask about his dogs Johnny, Gunner, and Grim he sold to unqulified handlers who either got bit, returned the dog, or threatened to kill the dog Mr Cappel never followed up training with. Im sorry to those who were affected by my actions or inactions. read more

I was given a good rec for this trainer. My 6yo shepherd mix, which we've had for 2 years, was dreadfully afraid of people, noises, etc. Butch took him for 3 weeks and I couldn't be more pleased with how much calmer Seamus is. They socialized him to the point of Seamus sitting down next to a house guest of mine. He used to hide in my bedroom when people came over. So thankful. read more

The result of bringing our boxer here has resulted in him trying to bite any person that is trying to be friendly. If they ask if you want your dog to be "trained for protection" then your dog will come out trying to bite a person's arm similar to a police dog. BEYOND disappointed. I could not pay double the amount I spent quick enough... to take back those 2 weeks he learned these aggressive habits. read more

Do you research on training/boarding before ever checking this place out. Took my dog for 1 on 1 training to learn how to control the focus of my dog from overreacting when other dogs are walking past us. Learned absolutely nothing besides yanking his neck off with a pinch prong collar. He tried to vouch for teaching my dog all the basic commands I ALREADY taught him,sit, stay, down, shake while feeding him cheap processed hotdogs?? Out of all the trainers I have ever met or trained with, Butch has got to be the absolute biggest waste of our time. I get it, he trained GSD to become police and guard dogs for 30 years. 30 years ago people. He is an old retired dog trainer who hasn't realized times have changed in training dogs. I could go on and on, but Ill just leave it here. Oh, Don't bother asking or speaking your opinion either because you will be told your wrong and he is right. Also FYI make sure your dog is on some type of Heartworm and Tick medicine. The place is breeding ground for ticks and mosquitos. read more

If you want a detailed and honest review that truly highlights the many malpractices of this place, then keep reading my review... if not, then keep scrolling. After driving to this place, I had a bad feeling and after picking our dog up, I know I should've listened to my gut instinct. I'm not even sure where to begin about this place and our experience but I guess I will start off with her trainer calling her the wrong name the entire time even after we corrected him. Not to mention, we printed off a list of things our dog is struggling to learn - as advised by Butch - such as pulling on her leash. The trainer read the list and laughed at us. It is obvious that there is a very strong disconnect and lack of communication between Butch and the trainer. Not to mention, our 7 month old golden retriever puppy was not trained properly at all and came back even worse than she was when we brought her here. Even things you would believe to be fairly simple such as not pulling on her leash when walking were not even addressed during her 2 week stay. Sent us a video of her doing nothing but putting her nose near a treat and walking next to her trainer - as mentioned in other comments. Her "training" included responding to a whistle that we were never given to practice her training. One thing that she did learn is to come to the "front" when sitting for her food. Which she already did with the "sit" command. As also noted in previous comments, we noticed almost immediately that there was no difference than when we dropped her off. We decided to give them, as well as our dog, the benefit of the doubt, but soon realized that she did not retain any of the "training" she supposedly received during her stay. To top off our horrible experience, she came back smelling absolutely repulsive. So thankful for American Pup Culture to give her a bath in an hours notice and spotted a tick that we were able to get off of her within hours of picking her up. I feel horrible for making her stay in such a dirty place where she received absolutely no training. After this miserable experience, we reached out to All Dogs Unleashed and within 30 minutes of training with them, she learned more than 2 weeks there. All Dogs Unleashed also is available for questions and lifetime guarantee - unlike this place. Please please PLEASE do not make the same mistake we did and send your dog to this place. You will not get any sort of refund or anything if you are not satisfied. I would also like to note that before I decided to write a review, that we contacted Butch on the phone to give him some feedback about our puppy's horrible experiment and were basically told "sorry" and that we could bring her back to their place - which is the ABSOLUTE last thing we want to do and NEVER EVER want to come back to this place ever. Please save your time and money and your dog's overall well-being and stay as far away from this place as you possibly can. I can't say enough terrible things about this place that can describe how atrocious this place is. read more

saw this owner at petsmart he came in his work van..had an aggressive dog in the store...was NOT holding the leash lunged at my dog my mom had to grab its leash to keep it from attacking my dog. Sorry if a trainer cant train his own dog i wont reccommend him. Also theres videos on youtube where he (and yes same guy) has by his admission an aggressive dog he is sitting in front of petsmart....people are not aware this dog could hurt them or their pets...that dog could get away and potentially really hurt someone...just not ethical IMO read more

I was looking for someone near by who could train my puppies in obedience and man am I glad I found these guys. I sent my pups 2weeks puppy training then I sent them back for 2 more weeks of board n train with protection training once they were a little older! They have done wonders for us. Butch, Stan and Carrie have helped my dogs come over so many issues and always are willing to answer my questions. Trust me there are many. One of my dogs lacked confidence and my other dog would react to other dogs. They are able to go out in public now and enjoy themselves and it's all because their training. They are able to run around off leash because I know they will recall. Cappel Canine has given me peace of mind and allowed my dogs to experience a much fuller life! We will definitely continue to train with them! read more

This was a huge mistake. I discussed with Butch, the owner, what I needed done with my dog. When I returned after 2 weeks, I could tell immediately that there was no difference with my dog. I received a dvd of a demo with my dog's "training". It was literally 10 minutes of her not obeying commands and remaining rambunctious. I couldn't believe they even gave it to me. On top of that, my dog was returned to me with a gash on her nose, a limp, and fleas. After a week, I went back out there to try and get my money back. Butch and one of his other trainers filmed the entire encounter without my consent. After minutes of back and forth, I realized I wasn't getting my money back. This place is a scam. read more

I hate to post bad review because I really liked Mr. Cappel. He seemed interested in helping me with my difficult dog but after sending my American Bulldog, TuRBo, for his two week training I feel like I threw my cash into the wind. Not only did it take him over a week to even get TuRBo out of the kennel but when I picked him up, my poor dog was depressed & INFESTED with TICKS! Do not send your dog there until you look at the kennel yourself & get something in writing. Actually, just go to Man's Best Friend. I wish I had. read more

DO NOT BOARD OR TRAIN HERE!!!! So. ... I got a call from Butch Four days early...i went, of course, to get my baby. Butch told me that ,because my baby was 2, she couldn't be trained, even though I told him her age when I dropped her off. I asked why he didnt tell me that when we first talked on the phone, and he then said, well I dont know really what I can do until I work with the dog, but it took him 11 days to figure that out!! Then when they brought her to me....I just about broke down...she was so skinny and clearly dehydrated. I asked him why? Why hadnt I been advised she wasn't eating??!?..I had called him n asked him if she was eating. N he'd said yes. .CLEARLY NOT!!. then he tried to say that he called me n I never returned his calls..more damn lies! I called and left messages and texts and IMed through FB. ...THEN. he used the "I'm old, and forget" crap. ... My baby was covered in ant bites!!!!Lost 20 freaking pounds!!! And these ppl didnt see fit to let me know!! So I basically paid Cappel Canine at K9 Kountry Kennels $450 to Damn near starve my baby! DO NOT BOARD OR TRAIN HERE!!! read more

Yes, one star, I noticed K9 Kounty was hired 34 times through Thumbtack but only has 10 reviews. Are the 10 reviews from friends, family and/or coworkers? Did the other 24 not have the heart to leave an honest review because it was as bad an experience as mine? I waited a week to see if my feelings would change before posting this review, if anything they got stronger. I am posting this because I do have a heart and want other dog lovers to be aware of the circumstances before they hire and leave a loved one with this establishment. I can't stress enough to someone thinking about hiring K9K to do a site visit and interview before hiring!!! If I had done this, I would have went with someone else. My dog was trained before leaving him, the basics sit, stay, and lay. I had a small list I provided to Butch to expand my dogs training (none of which got worked on). When we picked up our dog, my mind was blown and not in a good way. Not only did my dog not learn anything new, I was shown what my dog already knew before we dropped him. Butch showed us that he could sit WHILE BUTCH HELD/FEED HIM A HIGH SODIUM HOTDOG SLICE, our dog could lay WHILE BUTCH HELD/FEED HIM A HIGH SODIUM HOTDOG SLICE, BUTCH showed us our dog could stay, WHILE BUTCH HELD/FEED HIM A HIGH SODIUM HOTDOG SLICE. Labs will do pretty much anything with food present. I was told if he jumps to step on his hind leg. Oh and the DVD was not ready and when I asked I was flimed a short 2 MIN video while I was there, ONLY to be handed a blank CD in the end. Butch seemed more interested in the new potential people dropping off a new pup then he did with us being satisfied while we were picking up... To TOP IT ALL OFF when we got home we found 4 ticks on our house dog, I'm thankful my dog has short hair otherwise I may not have found all 4. I almost hate to say it too, but I'm kinda glad we got our dog back so filthy otherwise I wouldn't have groomed/bathed him so quickly and wouldn't have found any before they bit in. I truly feel I got scammed, and pretty sure our pooch, just got boarding in filth without any training. Other Dogs do not have shot records (At least while my dog was there they were unable to be provided) Big Red Flag! If this review helps just one person, it will be worth it. Buyer Beware. read more

Butch helped me several years ago with a couple of rescue dogs. I'm so glad I found him again recently to help me with something else. He always wants to find a solution (sometimes it's a very simple solution) and to help every dog and person he can. Butch, Stan, and everyone else at Cappel Canine are some of the nicest people I've ever met. The dogs there are beautiful and it's fascinating to watch them work and train. read more

PLEASE STAY AWAY FROM BUTCH AND ANY BUSINESS HE RUNS. This place use to be called K9 Kountry before he got too many bad reviews for scamming people out of their money. Butch is an idiot and doesn't know the first thing about training dogs and doesn't even work with the dogs personally, he has his assistants do all the work that look like they are still in high school. I sent my dog here over a year ago to get basic training done. I left him for a week and paid $800. I am fairly positive that all he did was leave him in the cage all week and then did maybe an hour of training before I picked him up. When I arrived to pick him up they did a "demo" of everything they taught my dog. It was literally just the handler holding food in front of my dogs face and having him follow the food to make it look like he was obeying. They will not teach your dog a single thing. Butch made up some excuse about computer problems when I asked for the video and said he'd send it to me. Well of course he didn't because there was no training and I had honestly even forgotten I had had "training" done until I came across the phone number when I was clearing out my phone. I called him and told him that I still had never received my video and he told me it was too late. He is confrontational, rude, and a down right low life scum that doesn't care about you or your animal he just wants you to give him a thousand dollars and he will just keep your dog in one of the nasty outdoor cages with no ac or cooling for the dogs. Save your money and go to pet smart where you can actually see the training being done. Butch doesn't deserve a dollar from anybody that actually loves their dog and wants better for them. STAY AWAY FROM THIS FLEA-INFESTED SCAM THAT THESE PEOPLE ARE RUNNING AND CHANGING THEIR BUSINESSES' NAME WHEN THEY GET TOO MANY BAD REVIEWS. THERES A REASON THESE PEOPLE KEEP GETTING ONE STAR REVIEWS. STAY AWAY!!! read more

Beware! I had a dog I rescued from Fort Worth taken here while I waited for his transport out of state. I communicated very clearly what I needed to Butch, the owner. Butch promised several things, including having my dogs stitches removed and giving the dog the very expensive medicine I had sent for him. Butch told me the stitches were removed-yet he still had them when he got here 10 days later. The expensive medicine was never given to the dog and was not sent with the dog as it should have been. Butch Cappel lied to me several times and finally-he overcharged my credit card for an extra week of boarding and refused to credit my card when I requested it. He is an unethical owner who will tell you he will take care of things and then lie about it by saying it is taken care of when he never did it. I would never entrust another animal to his care. His business should be shut down. read more

My experience with K9 Kountry was less than sub-par. I was informed that my dog would be able to properly walk on a leash, his separation anxiety would be addressed and fixed, and was also told he would preform on a 60-70% level when I got him back from the two week board and train program. I would say he's at 30% performance level. He can not walk on a leash without the prong collar I was given, and when he has that collar on, he tucks his tail between his legs and doesn't want to move. He doesn't listen if you don't have food, or even if you do have food, good luck getting him to listen if there is another person or dog present. The second day I had him home and went to work, he decided to break down a door. He was never destructive before I sent him to training. When I picked him up from the training, he had lost weight (his ribs were showing), had uncontrollable shedding as well as dandruff, and a beat up tail to the point where the white fur on his tail was red from blood. I was supposed to receive a video of the training the day I picked up my dog, and when I went to pick him up that Sunday, I was told I would receive it by the following Friday. When I went to K9 Kountry for a meeting (TWO WEEKS LATER) I still had not received the video, and the owner, Butch, had no idea. I feel like I flushed my money down the drain, and I will never recommend someone to board or train their dog with K9 Kountry. read more

Where do I even start?? My dog was presented to me with weight loss so bad I could see the veins in his face (when I brought him home he was STARVING), his shedding was so bad I could see fur falling off while he made any movement, he was also so depressed it took him almost two weeks to get back to normal, and he didn't learn anything!! I was shown basic comands my dog already knew and when I asked the owner about the goals I asked to be set he didn't even remember talking to me about them!!! I will never get over the fact that I sent my dog here for two weeks. read more