I've been renting here for about two years now. It's been an average experience that just dropped…read moreto poor. Going back a little, I called in my usual monthly payment back in October. After finalizing my October payment, I asked the man about the deadline for my next payment. He said I was 'good until December'. I asked him about November, and he said I made enough payments to cover November, so I was 'good until December'. But now I'm confused because I'm here calling in my payment for December as per what the man said in October, but this other guy's talking to me about a $70 late fee. $20 for the first few days then another $50 after. Apparently they sent two letters, but the first letter must've gotten lost in the mail as I never got it. However, I got the second letter today saying I owe for November, and that the late fee was $70 and if I didn't pay immediately, they would move forward with 'remedies available to them'. I asked the staff member if I could speak to his manager, but apparently the manager doesn't usually hang around on site. How convenient. This is the first time I've been this late on a payment, and it's because of bad information that their staff member gave me. Instead of correcting their mistake, they're expecting me to pay for their staff members' incompetence and holding my property until I pay for their mistake. The staff member on the phone was quick to point out it wasn't him, but another staff member. It's really disgusting how they don't hold any kind of accountability for the errors of their staff members, and still expect customers to pay for THEIR mistakes. I'm cringing to think how quick he distanced himself from his co-worker, trying to cover his own @$$. He kept bringing up some other lady who didn't want to pay her storage, as if trying to equate me to her. So I cut his @$$ off and told him "I don't know who she is, and she's got nothing to do with me. I'm calling about my situation and the fact that your staff member put me in this predicament with no manager for me to speak to". Now I'm thinking to just get my property out of there and move over to the new U-Haul storage facility right around the corner. I don't care if they cost a little more. These guys boast being 'affordable', but after two years with them I'm not impressed. Especially when it would snow in, and I can't even drive to the back to my storage unit. They have low rates but you get what you pay for so caveat emptor. My suggestion, avoid these clowns.

They seem to keep the place nice and free of trash and water. Access is 24 hours 7 days a week.read more

Great service! I have stored my car here for two summers now. I would like to give a shoutout to an…read moreemployee named Jacob. I was unable to get a taxi after dropping off my car and he offered to give me a ride back to my place. Very friendly and helpful guy!!

this is the most unprofessional storage place in Anchorage do not store your things there I paid…read morefor the month and then they lock my things up . The excuse I was given was the manager is not there and no one have the key do not store you things here

Really nice, super clean. Good hours! Good location. Writing…read moremore words, blah blah blah

I have used 3 storage units here when we were building our new home. We're down to one small 5' x…read more10' It's got temperature control as it's indoors. We're selling the items out of it as it doesn't work in the new modern house. The place is clean, has many available dolly's/carts to move in items and/or move out items. Units are nice. They also take a credit card and auto bill monthly. NOTE: Having rented storage units all over the country there are 2 things I don't like about storage units in general. 1). The lighting inside the units always sucks. Never lighting in the unit. With LED these days being so inexpensive add some lighting that's motion activated. 2.) Accessibility some locations limit your access time. You say can't get in after like 8:00 PM - Why? It's locked, it's pin accessed - they have security cameras, so why?

This place is great. I've stored belongings here off and on for about four years and I would…read morerecommend it to anyone. Gene is a standup guy and an even better property manager. I will be recommending this place to anyone looking for storage!

Storage paid up 6 months in advance. Drove all the way in to…read moretown to get stuff for work. Was Denied access. Had to go without what I NEEDED for work! Computer error said i wasn't paid. Manager had a dry apology for time gas and wages lost.

I have real concerns about this facility's security…read more I have rented space here for about six months. Today, I entered my code to drive on to the grounds. A young driver attempted to follow me in without entering her own code. I stopped my car to impede her progress. She yelled from her car, not rudely, that she lived inside and asked me to drive on. I told her "I don't know that" and remained in place. She then backed up, successfully entered her own code, and drove in. Any serious security plan requires authorized users not to let anyone piggyback past a secure gate. Surely anyone who LIVES inside a storage facility would know this and respect that simple rule. Yet this happened. Given this loose attitude towards security and the general dilapidated condition of the units, I do not have confidence in Arctic Self Storage. I will find somewhere else to store my belongings.

Best is the perfect name for this storage facility. Great staff and accommodations for all my…read morestorage needs. Every team member I interacted with whether only by phone to in person were all professional and courteous. I am very satisfied with Best Storage and shall remain a loyal client of theirs.

Raised the price of unit. Screwed me over when trying to cancel the unit. I told the manager I had…read moreto leave 2 items behind. They could charge me for removal. No response. I see a late fee for the unit and now I am locked out of unit. All this after using them for YEARS. What a joke will never use them again

This some bullshit I bought my storage 3 days ago and can even get a hold of noone to get moved in,…read morecan't even get a hold of anyone to get my money back to get into a new storage unit either

Had over 9 grand of my stuff stolen the gates didn't close for a year there security cameras didn't…read morework mostly looking at employees cars staff was not helpful ank.police are a bigger joke they said they were to buisy to make a report so I'm at a huge loss don't ever use this place ever...

wonderful people always friendly very safe storage. lots of free boxes and dumpsters close by.read more

Beat Storage on Dowling has renewed my faith in my fellow man. We were having an issue with our…read morestored vehicle. It had been towed to an auto shop where a bill was starting to add up. to be brief I'll say that Tiffany and Davin 0f Best Storage discovered a glitch on their end. They could not have been more responsive and eager to reconcile the issue. They totally took care of us. They could not have been more pleasant and accommodating. I will rest easy storing my vehicle at Best Storage knowing how caring and professional the management is.