Very friendly service. The staff were extremely knowledgeable, and pointed us right to what we…read moreneeded. One of the servicemen also came out and reset our check engine light for us. This is our go to place for car parts and assistance!

We had the WORST experience at this auto location. This is the only tire place open on Sundays and…read moremy family was stranded with a flat and no spare (long story). So we towed to Walmart where they used the WRONG tool, stripped the lugnuts, then called to lie about it and refused to work on the tire! My husband had to buy a manual socket set to easily remove and change the lugnuts himself so that we could still pay them to change the tire! Ridiculous. The truck was 3 years old and all of the other lugnuts were still perfect - except a few on this single tire. Suspicious? Still haven't heard back from my inquiry. Not surprised.

I took my truck to Patterson Chrysler Dodge in Marshall Tx last week. They told me to bring it back…read moreTuesday the 2nd after 2. I took it up there. They looked at it . They told me I needed to make an appointment to bring it back and then leave it for 3/4 days before they look at it and tell me what they are going to do to fix it. And than leave it again for them to fix it. I said you know the problem can I nake an appointment bring it here have it fixed and go. They said no you have to leave it 3/4 days before we can look at it. I don't get it. Anyone can sell a car/ truck. But it take a good service department to keep you coming back. And this is not one

Please beware! I do not want another woman to experience what I did at Patterson Dodge in Marshall…read moreTX. I bought a new 2022 Jeep Wagoneer on 8/31/22. It had less than 200 miles on it. I asked my sales rep if Wagoneer had any known issues because it was a newly designed vehicle. He said no issues at all. They did not have a Wagoneer on their lot and had to get one from another dealership. The sales rep said that I HAD to complete the deal before they would pick it up, so me being trusting I signed all paperwork before driving the new vehicle. I immediately noticed that I could not connect to wireless Apple Carplay with my Iphone 14, even with the Apple Charge cable Apple Carplay would not always work. I also noticed that the Stop Start system to save fuel would not work properly. It only works when A/C is off, The navigation system also does not work as it should. It tell me to make turns where there is no street near, streets are not named correctly, speed limit does not read signs correctly. I took it back to Patterson Dodge to have it looked at. I was told after 2 days that my Wagoneer was ready for pick up. When I asked if everything was repaired I was quickly told that the service department would explain when I got there. I went to the service dept to pick up my vehicle and was told that there was nothing wrong. None of my issues were addressed. I was told that Stop/ Start worked as it should with AC off, Apple car play worked fine with their phone, navigation was fine etc. i asked to speak with a manager. The Service manager came out. He said he personally checked things out, after I told him that I purchased other vehicles and stop/start always worked with AC and never had a problem he started talking down to me, started intimidating me and making me feel like I was the issue not the vehicle. He was talking to me so bad that I had to ask him to stop talking to me that way. I felt so intimidated and belittled that I just gave up and left. I truly feel like if I were a man or had my husband with me I would have been treated differently. None of my issues have been fixed. I called Wagoneer after many phone calls and countless wasted hours I was told that there will be a system update in the future. Because this is not mechanical it does not fall under the lemon law. It plainly states on my window sticker, Wireless Apple Car Play and Stop/Start. I did not get what I paid for and No One is willing to make it right. The owner of the dealership could not even be bothered to return my phone call. I received an email stating that " we do not do business that way". No apology, nothing. Patterson Dodge, Jeep nor Wagoneer care about you as a customer.

We were visiting family in Marshall for the New Year holiday. As we were leaving to return to The…read moreWoodlands my wife's 2009 Suburban broke down on the side of the road. A cold front had moved in and it was 20deg F. Not good! The next day we got the Suburban to Jerry's Auto in Marshall. I explained our situation and they said they try to get us back on the road ASAP. One hour after dropping the car off they called and said the alternator was bad. They had already called around and found the best price for a replacement and gave me a price for the repairs, parts and labor. We were back on the road in a little over 3 hours for an extremely fair price. Highly recommend. Evan Welch. The Woodlands TX

Took care of me fixing a flat and didn't charge me! I'm going back for new tires when I need them.read more

They do very good work but I've never waited less than 1 1/2 hours for an oil change and tire…read morerotation. Even when I had an appt, it still took forever. Every thing else is great

Brought my truck in to get rear diff fixed and ac done. Got it done at a reasonable price. James…read morethe owner is very professional and knows what he's talking about. I'd recommend this shop to anyone that is needing auto repairs. Mr.Kramer the mechanic was very nice, heard in on the issues I was having & got it done fairly quick. also recommended what to do if anything else messed up. 10/10 rating

This auto repair shop must think I am Willie Da Fido around here. They want to charge me $125 to…read morecheck out my truck. I just paid them $700 to replace the fuel pump. Now my truck won't crank unless I relieve the pressure on the fuel line. They took time to tell me my brake fluid needs to be flushed among other things equally an additional $1k. I was planning to go back to get those items fixed. You are not going to milk me. Find another cow. They just missed that $1k trying to milk me for that $125. And they got a bad review from me, which can potentially cost the other customers.

Winching car. Did it with great care. Here promptly. Very knowledgeable and professional and…read morecourteous. Im a repeat user and recommend them to everyone

Came to tow our vehicle to dealership. Nice fella and very accommodating We had a gooseneck…read moretrailer with us they couldn't tow but driver gave us the name of alternative by went out of his way. Thank you!