We sat on the side of the road for 4 1/2 hours, waiting for our insurance appointed tow. It was Labor Day and 7pm now. Turns out that the 2 tow services we waited for, from insurance, didn't even have the equipment to tow our trailer. I called every number I could find for tow service and finally found these upstanding citizens. From the time I called them to the time of being picked up, in the middle of two towns in Texas, was only an hour. The tow driver was so nice and helpful. He towed us to their yard and they were able to do the work for us first thing in the morning. Their price was very fair and everyone in the shop was beyond nice. I pray I never have to see them again, but if I do, I'll be happy about it. read more

i went too this place to get a trailer inspection and the inspector which is an older gentleman were awfully rude. proceeded to go inside the shop to pay for the services to an older lady who accepts the payment has 0 hospitality. I would not recommend this business read more

Was towing a uhaul from SC to Abilene, TX. After crossing into TX my transmission gave out just outside of Marshall, TX about 12am at night. Action towing had the best customer service both over the phone and in person. Tj showed up and towed our car and our uhaul trailer to a hotel in Marshall until we were able to get work done on the transmission and even came back to help us reattach the uhaul trailer for no extra charge when we were ready to continue on our way. Would recommend them to anyone in the area! read more

We were out of gas on the side of the road on our trike. We called our roadside assistance and waited 2 hours with no gas. Called Action Towing and they were there in 20 minutes or less. Happy for us to help us out with gas to get us down the road. I don't recommend Progressive roadside but if in this area call Action as they are the bomb and happy to help! read more

My family and I were traveling from dallas to Florida and ended up with car trouble In an area we had never been to and everything looked closed. We were lucky enough to be able to drive the car from the side of the dark road to a nearby gas station in Marshall tx. It's was past 1am on a weekend before the holidays so everything seemed to be closed until Monday. I am not going to lie, we were in a panic. Three kids in the car in a unfamiliar area and no car trying to get home for the holidays..I googled anything I can think of to find some assistance and found the one 24 hour tow company action tow in Marshall, TX. We spoke to Bubba and after we explained our situation he sent over a tow truck who helped us get to a hotel while he hauled the truck to his shop which happened to be close to the gas station we were at. We got to his location at 9am and were greeted by jerry who was the person who picked us up in the tow truck. He let us in to a room where they had a tv so the kids can watch cartoons as the mechanic checked our car out. It turns out our repairs were more than we anticipated so the panic of not getting to our family in Florida for the holidays and the expenses set in. We didn't know what to do to get home and just needed to figure out what to do. Bubba was patient and understanding and helped us out tremendously. Jerry was kind and even bought my kids snacks while I was stressing over the vehicle and getting home. The hospitality they showed us was beyond anything we have experienced. They didn't have to help us but they did. This just goes to show that there are still people out there who are willing to extend a hand. If you ever need help with your vehicle in Marshall, tx this is where you need to go. They explained everything that the car needed and were honest about what it would take to repair. They extended their shop to a family of 5 for the day and helped us out tremendously until we got everything figured out. Good service, hospitality beyond anything I've ever experienced and very knowledgeable mechanics! God bless you Bubba and Jerry! - the Ortega family read more

They over charge for everything. Avoid at all cost. You're better off calling a wrecker and having your vehicle towed to Shreveport then deal with these crooks. They charged truck drivers between $2,500 - $3000 for a simple 10 ft. tow during the snowfall. ABSOLUTELY LUDICROUS... read more

The tech was very polite and helpful.... but it took 6 hrs to get to me on the side of the road. Stuck there in 30 degree weather. Froze my a$$ off! read more

BEWARE!! the police called this company when our tractor trailer had an accident and had to be towed. We heard words like we'll work with you and we aren't trying to be difficult. In the end they were very difficult and never worked with our company as we had to wait on insurance companies for payment and they didn't like that. They could only send emails and never receive any until a personal email of theirs was given. Invoices were changed. They expect you to not do your daily work but only focus on their needs. In my 12 years working with towing companies this was the one of the worst I have encountered. read more