Shapen Toyota is AWESOME!…read more I live in New Orleans LA. Shapen Toyota is in Marshal TX. I saw a vehicle that interested me in their used inventory. Tyler, Kyle and Wendy were amazing. They went above and beyond to ensure my long distance vehicle purchase experience was seamless. Thank You Shapen Toyota!!! Sincerely, Seth

I ordered a new key fob for my Toyota Venza. Suzette Lerma who originally one who helped my…read moredaughter and I. We asked about ordering one off Amazon but she sounded like they have had problems with that before bc then you have to pay the dealership to program it. So I asked how much a key fob would be if I bought it from you today and she said $350. I thought well for the convenience of getting it right now I'd pay the $350. Then she tells me I have to wait until tomorrow to see if they have it in stock if not it could be a few more days. So I paid and left. After 9 days I called bc I hadn't heard anything and James looked it up and said well I'll have to call you back in a few mins so I can see if that came in or not. I said ok. So then I ended up talking mostly to A J and he said yes the part was in but I would need to schedule an hour appointment and pay an additional $160 programming charge. I was totally shocked as an additional fee was NEVER mentioned unless I wanted the slip in key for $60 but I didn't. I told A J that she didn't tell me there would be an additional fee. He said well I always tell my customers about this charge and I said well you weren't the one that helped us. I said if I would have known I would have gone a different route so I'll have to call you back. It was a waste of time calling A J back bc he was very sarcastic and patronizing to me. He said he asked Suzette about the charge and she said she told us and miraculous A J now remembers hearing her tell me that too. I said most of the time you weren't even near us. Well he say I heard it. I said then you are lying. He said so you are saying both of us are lying I said yes you are. My daughter and I bother were talking with her. I said I'll just come and get my money back and he said that's fine but you will be charged a 20% restock charge. I went right up there and prayed for God to help me not argue with A J. It would have to be an absolute emergency for me to use this service department. Honestly they acted like they didn't even want me as a customer.

I've been here on 3 different occasions and have been satisfied with each visit. As a single woman…read moreit is hard to find a trustworthy mechanic that won't take advantage of my lack of knowledge. The service here is: 1. Honest -- they stick to the facts about your car issues without trying to upsell you. 2. Reasonably Priced & Fair -- affordable 3. Quick -- finished sooner than expected 4. Polite and Professional I've been to other mechanics and got the run around. Not only did these guys fix my problems but corrected mistakes that the other mechanic(s) did prior. I will not look any further for my car care. I found a great place with good service that I can trust.

Excellent service. While it was possibly a bit overpriced compared to big-city mechanics, it IS in…read morea tiny town, and the service alone was well worth the extra money. The two mechanics I encountered were kind, patient, and thorough. These guys more than met my expectations. They charged exactly what they quoted me and checked under the hood (belts, fluids) for free. When I spoke with the main mechanic (Mike, I think his name is) on the phone, he was patient, didn't rush through the conversation, and explained what he thought the problem could be; he also gave a timeline for how long it could take -- a REALISTIC timeline that he met. Excellent, excellent service. I won't take my car anywhere else!

Friendly fast and informative, Came right to my doorstep and serviced my unmovable vehicle. Was not…read moreonly fast but very knowledgeable didn't mind teaching me as he went and answered all my questions. Will definitely be using again. A+ Rates and he comes to you, can't beat that.

They are amazing in customer service and getting exactly what you have dreamed and making it a…read morereality. I have seen many amazing cars roll out of this shop!!!!

My 19-year-old daughter was driving to Texas from Alabama and unexpectedly got a flat tire on I 20…read more The state trooper that helped her recommended Martinez tire shop. They took care of my daughter immediately and got her back on the road within a few minutes. Cannot recommend them enough!

Thank you Martinez Tire Shop. I had a blow out and they gave me a great used tire at an excellent…read moreprice. They also helped me take out the jack from where it was stuck. Thank you again for great service.

Referred to this establishment by the good folks at twin city salvage yard in Shreveport Louisiana,…read moreI was pleased with the service and when I made a mistake and ended up with the wrong part they did the right thing and are going to help me find the part in another place close to them. Excellent work and outstanding ethics. Thanks guys hope to see you soon.

We have been coming to The Trim Shop for our fleet, and they never disappoint. Their window tinting…read moreis top-tier--always professional, friendly, and the quality holds up for years. It's rare to find a place that balances competitive pricing with such high-quality work. Highly recommend them if you want it done right the first time!

Not only the cheapest tint I've ever gotten but also the fastest, same day. They were amazing. It…read morehas been a few months now and it has still held up perfectly!

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.