Took care of me fixing a flat and didn't charge me! I'm going back for new tires when I need them.read more

They do very good work but I've never waited less than 1 1/2 hours for an oil change and tire…read morerotation. Even when I had an appt, it still took forever. Every thing else is great

Do NOT go here. This place took advantage of my elderly mother and cost her thousands of dollars…read morefor a problem they failed to fix--multiple times. Over three years, she brought her car in three separate times for brake issues. Twice they claimed the problem was fixed, yet her brakes kept wearing out in less than a year. Only on the third visit did they finally say the calipers were bad--something that should have been identified from the beginning. They took zero responsibility for the repeated repairs or the unnecessary costs. She has now spent close to $5,000 on what should have been a straightforward repair. To make matters worse, they tried to charge us around $800 for calipers, while multiple other shops quoted under $500. When I refused to overpay and took the car elsewhere, they voided the warranty on the $2,000 of work she had just paid them for. This experience feels incredibly unethical. I would strongly recommend avoiding this shop and getting a second opinion before trusting them with your vehicle.

My wife was driving through Marshall and felt a thumping while she was driving. At first she…read morethought it was a flat tire, but she checked the on board tire pressure monitor and it was all good. She then pulled over and checked her tires visually, but saw nothing wrong. She kept driving, another mile or so, but still felt something wasn't right. She pulled over again and checked, but didn't see anything wrong. She says she looked across the street and saw Mavis tire. She pulled in and in a few minutes they found a pair of needle nosed pliers piercing the tread on one of her tires. The pic below explains it all. My wife was so grateful and so am I that these guys were so knowledgeable. They got her a new tire the same size and sent her safely on her way. She said these guys were so friendly and respectful. Thanks Guys! God Bless

Called ahead because I was in a rush they lied about having tires in stock. When I got to store…read morethey said it would be an hour before they got there after I made a ten minute detour to get tires.

Big 5 Tires used to be a great place to take your vehicle. That isn't the case anymore. I will be…read moretaking my business elsewhere. What a waste of time and money for me. Completely disappointed in the way they handle my vehicle this time and did not explain things to me before they did work on it. If my car needed shocks and struts before you did the alignment and would need one afterwards you should have said so before you did the work. Then when I call you said it was explained to me. No sir it was NOT. It was written on the receipt after it was completed!! You will never get my business again.

Friendly staff and made some suggestions that saved me some money. That's always appreciated. Love…read morethat you can make appointments. Purchased tires and had an oil change the same day.

If I could give zero stars I would. Everytime I go in here I leave disappointed…read more I went in for an alignment (I bought a lifetime alignment, because it was a good deal and I figured I could take it to the Longview store) So anyway, I take my car in to the Marshall store thinking that's it's been a few years since I've been in, surely they would have ironed out the kinks. Well l, that was wishful thinking... The guy (Joel) tells me I need new tires. I found cheaper tires at another local tire place and I bring it back for the alignment. The car drifts right when I have the steering wheel centered. I'm going to take my car to the Longview store to see if they can fix it.

Larry does a great job, fast, efficient, professional and a good value for the money.read more

It was raining hard that day and he came out and did what had to be done in no time,overall great…read moreexperience