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    Shapen Toyota

    5.0 (1 review)
    Open 8:30 am - 6:00 pm

    Services - Shapen Toyota

    Routine automotive maintenance

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    6 years ago

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    Shapen Toyota

    Shapen Toyota

    3.3
    (7 reviews)

    Shapen Toyota is AWESOME!…read more I live in New Orleans LA. Shapen Toyota is in Marshal TX. I saw a vehicle that interested me in their used inventory. Tyler, Kyle and Wendy were amazing. They went above and beyond to ensure my long distance vehicle purchase experience was seamless. Thank You Shapen Toyota!!! Sincerely, Seth

    I ordered a new key fob for my Toyota Venza. Suzette Lerma who originally one who helped my…read moredaughter and I. We asked about ordering one off Amazon but she sounded like they have had problems with that before bc then you have to pay the dealership to program it. So I asked how much a key fob would be if I bought it from you today and she said $350. I thought well for the convenience of getting it right now I'd pay the $350. Then she tells me I have to wait until tomorrow to see if they have it in stock if not it could be a few more days. So I paid and left. After 9 days I called bc I hadn't heard anything and James looked it up and said well I'll have to call you back in a few mins so I can see if that came in or not. I said ok. So then I ended up talking mostly to A J and he said yes the part was in but I would need to schedule an hour appointment and pay an additional $160 programming charge. I was totally shocked as an additional fee was NEVER mentioned unless I wanted the slip in key for $60 but I didn't. I told A J that she didn't tell me there would be an additional fee. He said well I always tell my customers about this charge and I said well you weren't the one that helped us. I said if I would have known I would have gone a different route so I'll have to call you back. It was a waste of time calling A J back bc he was very sarcastic and patronizing to me. He said he asked Suzette about the charge and she said she told us and miraculous A J now remembers hearing her tell me that too. I said most of the time you weren't even near us. Well he say I heard it. I said then you are lying. He said so you are saying both of us are lying I said yes you are. My daughter and I bother were talking with her. I said I'll just come and get my money back and he said that's fine but you will be charged a 20% restock charge. I went right up there and prayed for God to help me not argue with A J. It would have to be an absolute emergency for me to use this service department. Honestly they acted like they didn't even want me as a customer.

    Marshall Ford

    Marshall Ford

    3.6
    (17 reviews)

    Visiting a car dealership probably raises my blood pressure more than any other single event. Since…read moremy wife wanted a new vehicle, we went shopping. At the dealership "down the road" they tried to pull some fast talking math, which didn't add up. This was what I expected from a car lot. We left, as I will not tolerate it. We visited with Sam at Marshall Ford. Of course I was resistant at first. It turned out we got a great value and a great ride for my wife. I expressed an interest in a truck and looked at a few. I expected Sam to call and badger me. He did not. I saw a pattern of the opposite of the high pressure liars you expect to encounter. We dropped by randomly one weekend and insisted on Sam helping us. I ended up with what I think is the best truck I ever owned. As for the haggling stuff I hate, I only asked a small amount off and got it. They are in business to make money. As long as I got a great value for what I pay, I am happy. I don't have to get a steal. I am thoroughly happy and our subsequent vehicles will be from Sam. A small consideration, if you have DV tags. It may take a while longer. They did update the temp tag to a DV temp tag with my final tag number in the interim, which was nice. The only 2 things preventing 5 stars: 1) The finance guy was extremely rude and pressuring when we got my wife's vehicle. I did not need financing for my truck, but he tried to get me to finance with them and was still extremely rude and pressuring. 2) When you agree to let Ford give your information to partners, they sell your info immediately. I have gotten more calls and emails than I imagined about car warranty and such. I thought Ford would be more reputable in this respect. You should not sign the paper to add you to their spam list, even if you lose the deal. The calls and emails are of such volume it is a daily disruption. The unsubscribe option does not work either. You will still get calls and emails. Had I known this in advance, I would have walked on the deal regardless of how much I liked the truck.

    absolutely terrible they told me I would have my part in a week been 4 weeks and still haven't…read morereceived car back yet as well as 1600 for a part that ford sells for $700 and no that's not including labo because total cost is 2500

    Shapen Toyota - autorepair - Updated August 2026

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