I requested my right front stabilizer leg be put back in place since the weld on the cross brace…read morebroke causing the shear pen to snap and housing to break. I had all the parts ordered except one that was found when putting it together. A small gear towards the top was missing two teeth . The repairman said, " no problem I will order this part and have you on your way in a day or two. Well he never came back. I called and he said he forgot to order the part . A week went by and I called again . They never picked up the phone again.. good luck if you decide to use them.

This facility, on April 18,2026 was known as "On Site Mobile RV Repair" owned by Shane King. On…read moreApril 18th, I called and On Site dispatched Todd (farmed out under On Sites name). He showed up Saturday afternoon (after the owner texted me several times to ask if the tech had showed up. He had not until later. No contact to inform me when he would arrive. Trust? Seemed to be an awesome RV tech - tech wise. Paid via check. As Todd left and after 10 minutes, Todd called to see if he brought my check back - could he get cash? I went out of my way to go to an ATM on a Saturday to replace the check with $914.00 in cash. I must say I had my doubts about this - but on faith, I gave him $900.00. He stated he would order the parts. We left for our scheduled trip in the motorhome on April 26 - Memorial Day weekend. While on the trip Todd called and the remainder of the parts were in. He requested, when we return home - give him about a week and he would return to complete the maintenance. Selected a day and general time - no show and no communication. Through the month of June and into July 14, two more times were scheduled - all no shows and no communication. Tuesday, July 14 was the last straw. I offered I would accept them shipping the parts to me (since I had paid for them in advance). No help. I also requested they refund my advance payment (and they had the parts). No help. This is unacceptable business practices by any business measure. And a complete failure on business communications. I am credentialed to state this as I am a recent 25 year university school of business faculty member and a former CEO of a sizeable Tech/Hi-Tech Human Resource Consulting firm. I built my business career and model on honesty, integrity, passion and compassion. I cannot say this about this business. Now heading on another route to complete this maintenance. I do not recommend On-Site Mobile RV Repair or King RV Repair.

Call Jackson when you want the job done right the first time! He will get you taken care of!!read more

i would not use him again, he to busy to finish the job.and tell you he going to take car of it and…read more never does.even i pay him good for the job. don't use him.

Understanding, informative service. Great at returning calls and texts also, very quick at fitting…read moreus in the schedule.

Needed a refrigerator repaired. When he showed up I thought he was running a diagnostic of the…read morefridge but come to find out he never did, he just started pulling and "replacing"parts he thought could have been the problem. He even replaced the Thermistor with a used one. Needless to say the fridge didn't work. Called the next day to in form him and he returned a few days later with a new Thermistor. The fridge still did not work. So after $700 for parts and labor I get this response from him when I told him the fridge is still not working. "I hate hearing that. It has to be the cooling unit. The better option at this point is by a residential refrigerator to replace the one you have. The Dometic 1350 model you have is very expensive JUNK. " now he no longer responds to phone calls or text from me. Ever feel ripped off? Since you admit to misdiagnosing the issue, shouldn't you make it right with me instead of taking $700 and running? Also if you had came when you said you would, you wouldn't of had to wait.

These folks saved my bacon on my last RV trip. I was parked at my friends house in Lake Gladewater,…read moreTexas plugged into his 30 amp service when I realized my coach batteries were completely drained. I stopped by their shop in White Oak and asked if they would make a house call to diagnose and fix whatever my issue was. They arrived early next day, diagnosed it as a shot converter, ordered a replacement out of Dallas, and showed up next day to replace it and solve my problem. Now that's what I call great service. Hats off to these folks for saving my trip. Thanks again, Steve and Debbie Brooks Phoenix, AZ

Has been accommodating In appointments and prompt…read moreIn repairs. Deals with all types of RVs

Had an annoying problem pop up, my driver side window motor failled on my Freightliner with my…read morewindow down. I was at another address being unloaded and these guys were closest to me per Google. I called, them showed up but the part to fix the window from Freightliner wouldn't show until after closing time which would have made matters worse monetarily. Then one of the mechanics came up with the idea to move a few things around to get me rolling. He worked his magic, and the kicker was after moving things around in the yard and banging on my truck for over an hour these guys would not accept any payment? Ray and his mechanics and his Secretary are the Coolest. Anywhere on I-20 near the Texas/Louisiana State Line, have a problem give these guys a call, and they do mobile. Thanks to Ray and the crew I kept on trucking.

The service was excellent ! Did everything in a timely manner and didn't hold me up at all.read more

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.