My wife and I had a vinyl fence installed 15 years ago. We were happy with the installation and the fence has held up fairly well. Only complaint is that the double gate latching mechanism was not great on day 1 and has caused some cracking
During a recent windstorm a tree fell on a section of our fencing. I called Abbey Fritz to get a model number for our original fence and a quote to replace the downed section. First call, Penny very rude and stated that "we have a lot of customers to help before you." She could not pull up our original order and model number which would have made sufficed.
I said that I would wait. About a week later, technician called and repeated the statement that there was still a long list of customers ahead of me. A week later, a technician called and said he would be out soon. A week later, a technician called and said he would be out that day.
Two weeks after the last call from Abbey Fritz, I have not heard from the company. I have called and spoke with Penny twice. She again repeated that they have a long list of customers to deal with. She also stated, "the next time a technician calls, be sure to get his name." So now, the company's poor customer service, horrible inter-communications and record keeping is being blamed on me.
Recommendation: Stay away from Abbey Fritz Fencing. They have no customer loyalty and are too lazy to follow through with a request. I will make my repair myself and try to find a fence panel that comes close to matching...as I would not want to give this company another dime. read more