Do not recommend AAA Insurance and this branch. They raised our Insurance $1,046.00 in one year because of a raise they gave themselves and CA wild fires. No claims, no issues, 18 years of Loyal service and they did not care, they increased our rates by $1,046.00, for their gain. Spoke with an Ex AAA Insurance agent and was told that they left AAA because they actually prey on California customers. Very Poor Business Practice. read more

I just want to share my experience with Jotish Chandra, he was very friendly and helpful he discussed matters very clearly and informative. 100 stars for Jotish. read more

I signed up for renters insurance and I was never told that I had to pay for roadside insurance. I don't have a car nor license so I don't need that service. I may have to cancel my renters insurance next year. read more

Horrible service. I've been a member since 2020. My experience with renewing my registration. Was horrible this time around. 2 people checked in after me when I entered to check in. I can hear that it was to renew their registration. They came in to the waiting and sat down right after. However, even though I checked in before them I was passed over twice and waited a lot longer than it should have been. The front desk person was not friendly at all and when I confronted her about the situation she gave me an excuse that didn't make no sense at all, and turned around and walk away. I have no idea why it's like this now. They didn't even seem like they wanted to help. It wasn't even busy. Is there like a benefit for having a better membership? Very unfortunate. I hope it's not like this moving forward or I will just take my business elsewhere. read more

One of the best perks of a AAA membership, even though most people buy it for the roadside assistance and towing, is the ability to do DMV services at a AAA branch. I was in and out in under 15 minutes with my title transfer and registration. Can't beat that! read more

I walked in and greeted everyone good morning. I requested to renew my registration and pick up the tags. I was then asked a series of questions in a judgmental tone. Are you a member?? Is the owner of the vehicle a member?? Yes... I replied. I explained to them I'm paying registration for my mother who has cancer and is unable to come here. Then she replied we can't give you the tags, we can mail them. We have the same address and information. I said I'll try the DMV have a nice day. Service requested, judged, service denied. read more

Avoid this place..long wait for service. There like two clerks taking their time. 20 people waiting.....Before you wait in line and the service was quick. Now they make you wait until they call your name...long ass wait. I'm thinking cancellling my membership waste of money no service at AAA. Total waste of time! read more

Customer service 5/5 Juan greeted me once it was my turn in line at the front reception desk. He signed me up via text to receive notification and let me know when it was my turn at the next window. The wait time stated was 45 minutes. So, I let him know I'd be running to a few places within the large multi sectioned shopping plaza. I kept my phone handy so I would not miss the notification. During this time I went to Sally's beauty supply, Dollar Tree, Eyebrow Hub & the ATM. Chipotle being my last stop as it was right across the lot. It's a free minutes past the 45 minute mark and still no text it's my turn. I go inside and inquire, only to be told they were calling my name and that they'd get to me next. I showed them my phone o o f how I never got a text stating I'd be next in line. Epic fail! I received the initial text that I'd be placed in the Que. Nonetheless, I was called next. Kim was very helpful with the services I needed. Unfortunately, I'll need to make a second trip to complete everything since I legally changed my name and have to wait until a fee clears before we can finalize my transaction. DMV Services 5/5 I'd rather handle what I can at my local AAA office than at DMV. The DMV employees always seem disgruntled. Text notification system 2/5 reasons previously stated above. read more

AAA - Initial text putting my in the Que for notification of my turn. - Notaries Near Me - Vallejo, California

Did not have an appointment but did not have to wait very long. Employees were friendly and very knowledgeable.

This review is for their DMV services only and not for towing services, membership or insurance or other AAA services. Been going here over the years to get my family and I's vehicle registration renewals and other DMV services. I visited this location yesterday 10/2/23. Before, as soon as you walk in, at the reception area there will be someone that will ask what you are in there for and you will be directed where to line up or wait. There are also clear signs above for the different type of services. But, this visit this time i was asked for my name and was directed where to go. Couldn't have been in and out of there within ten minutes max from the time i walked in, to be called and paid for my vehicle registration renewal. For a Monday, there were a steady amount of people walking in but yet the service I received was very convenient, fast and efficient and I was able to be helped very quickly. To be able to utilize the DMV services you would have to be a AAA member. You would need to show your AAA current (not expired) membership card and your driver license and any paperwork. No one likes going to the DMV so next time you need DMV services visit your nearest AAA branch. I highly recommend. Also, plenty of parking. 10/10 overall. read more

My neighbor across the street rammed into my parked van on my own driveway. My next door neighbor witnessed & heard the impact. My front bumper was damaged & their Toyota Corolla was badly damaged on their left & rear bumpers. It's already been 3 weeks & nothing has been done & no follow-up information from person who took in my claim. I had to call & was told that he couldn't get hold of my neighbor who hit my car. I was told that they cannot force the person & that I had to file under my own. I have to do the leg work. I'm paying a lot for this car insurance & this is the service I get? I even told him that I have AAA & so does the other person. When I called him after two weeks, he said he didn't know I had AAA insurance. Told him that was the first information I provided. Very unhappy customer. Will change to another carrier after this problem is resolved. read more

Not happy with AAA. Today I had my daughter go to AAA to apply handicap placard as I am physically unable to. I was told the other day she could bring the paperwork in and they would process it, but would mail me the placard when she went in they told her I had to be there in person so they can look and make sure I was not faking. They said I could come and they would come out of the car and look . Just talked to someone I believe named Dave and he said the first person I talk to when I called was incorrect. I had all the paperwork even paperwork from the doctor. So disappointed in AAA I have been a member for many many years. Nice knowing they treat customers like this. read more

I love the DMV desk service. Saves me so much time for any car registration tasks. I also love the roadside service assistance that comes with the AAA membership. I'll always keep this membership. Service is really pleasant at the AAA DMV compared to the actual DMV offices in my opinion. The yearly membership is worth it. read more

Incredible services I received ! yesterday I came in the branch and I applied for an international driving permit. The receptionist was so kind, soft spoken and very willing to help. The person who helped me with issuing my licence was equally kind and efficient. I highly recommend AAA ! I have been a member for over 30 years, and they have never disapointed me. thank you AAA for a job well done. read more

Jotish was amazing give me the best policy that works the best for me also he explains me all things and insurance i need for all my vehicles. read more

AAA - Business Card - Notaries Near Me - Vallejo, California

I had a tremendous experience with AAA roadside assistance today . In the driving rain I experienced a breakdown on Highway 37 . Scary stuff with all sorts of semi trucks whipping by. The customer service rep was very friendly and professional, and the driver took care of business in a speedy and professional manner. They took a miserable experience and made it better in every possible way. My driver gets all the stars for being friendly and having excellent 'Roadside Manner' . If yelp allowed me to, I would give this service 6 stars. Sadly, I am limited to only 5 read more

Amazingly organized and welcoming. So helpful and patient in helping my 93 yr young mother fill out the car registration and what to expect. If I could give 10 STARS I would! read more

I am an insurance agent, I asked for specific coverages for my quote and this is what I got back. I work and now how quotes are ran so it is very clear that she did not want to process my request. From: Kolodziej, Lilia Sent: Thursday, October 3, 2024 10:32 AM To: FUENTES MENDOZA, ALEJANDRA Subject: [External] Re: [External] FW: CA Fair Plan Quote August Way Hi Alejandra, Unfortunately, I could not match the coverage amount you were asking for. Thanks for taking your time with me. read more

Called early on a normal business day talked to a agent at this location in Vallejo. Was promised that I was going to get a call back . Never did I receive a call back . Took my business with Allstate . read more

I had to get my registration renewed. Being able to use the DMV services at AAA is SUCH a blessing. This was my first time to this location since I moved here 2 yrs ago and I will definitely be back. I went in on a Saturday and was hoping I didn't have to wait too long. When I arrived, the front door was opened for me and I was greeted by the nicest gentlemen. He asked what I needed, and showed me to a comfortable spot, and told me someone would be with in 10 min or less. He was right. The woman the helped me with my new tags was also just the nicest, warmest, friendliest person ever. Such a joy to do business at this location. Keep up the good work AAA Vallejo! read more

Aunt is member of AAA which allows DMV renewals and it's the closet office to her home which made it easy to get too, just not the friendliest lady working on the right side of the DMV processing booth . Aunt turned 88 that day and the counter lady was not in the best mood which put me and my Aunt in a mood ... finished the process just need staff to have a better understanding of dealing with Elderly people do not bark orders and snipe when asked to repeat what was said . read more

I was treated so respectfully as if I was the owner of the business. Kimberly knows her job and explained the importance of taking my time to complicate it correctly the first time. Questions must be answered and data has to be in the right place. The DMV form is a complicated document and you don't want to have to complete it twice. Kimberly explained the process of transferring my out of state registration and securing new license plates. I called the office before I arrived and was advised what documents I need to have in my possession BEFORE I arrived so I would have to come back for more visits. Amazing Customer Service and extremely professiona.. Linda Z. read more

Discriminates against disabled people who cannot drive. A disabled friend was released from the hospital to my wife and my care. The person has been unable to get a driver's license for several years and therefore has no car and no AAA membership. After being in the hospital this person requires the use of a walker and my wife and I who are AAA members for over 30 years will be the primary drivers as they recover. AAA Vallejo requires the disabled person to have a membership even though they cannot operate a vehicle and AAA will not allow the membership of the drivers to qualify for using their DMV services. read more

I want to preface this review by saying that staff are friendly and helpful, and I do believe they are doing the best they can without outside input, and that some of the problems I have may be with corporate or just with lack of understanding of common issues that pop up during Covid. The good: I was in and out in 28 minutes. The staff were very kind. It seemed like they were only letting 3 groups people inside the building at a time. Hand sanitizer was available at the door and I was greeted and the door held open for me when I entered, so I would not have to touch it. That accounts for only four minutes of the experience though. The rest of the time was spent standing in line, on concrete with no chairs. 20 minutes isn't long for me, but I did see a couple of people with blue placards who were sent to the regular line without being offered a place to sit. I did finally see two chairs at the front but it wasn't labeled as being available for those who need a rest or if it was for staff. Please consider labeling the chairs and moving them to a location where they can be easily seen. Home Depot is right down the street and you have concrete dividers, it would be easy to attach the aluminum tube chairs to the concrete dividers with some chain, still maintain social distancing and give people a place to sit. please don't make people ask for it. Alternately, why not have a ticket system and a bullhorn and whiteboard? When people arrive they can get a ticket and go sit in their cards. Then you call the number and write it on the whiteboard. No one needs to stand in line, and can reduce their exposure by staying in the car until they absolutely need to move. Also, the restrooms are closed which is an accessibility issue as well. I want to make this clear that I am not saying a this is a legal issue, it's just waiting in line for 24 minutes might be the difference between someone having an accident, and not. I will pressure corporate to pay for extra cleaning. Finally, I'm in a position where I may be experiencing a lay-off this fall. I asked if I could possibly pay my renewal (which auto pays in November) early because I am unsure of when the layoff is coming and I have the money now. They said no. Kindly and politely of course, but still the world is struggling right now, maybe change your polices to help people. read more

AAA - Policies on door. Text is small and only in English. Vallejo is a multicultural city, signs should be in Spanish as well. - Notaries Near Me - Vallejo, California

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What an absolute pleasure having my DMV needs handled at my lo9cal AAA office. It was fast, efficient and i was in and out in about 3 minutes. No appointment, no lines, no problem. Please do consider using this service rather than dealing with the very busy DMV office. read more

The front desk gentleman was very friendly and informative got me in the queue and the right paper work to complete since I needed DMV services. Kim pays close attention to detail and quickly catches any mistakes and is very friendly about it provided help through the whole process of updating my information on 4 vehicles. I left AAA feeling very satisfied and refreshed. I felt valued by all the staff. read more

If you looking for any insurance coverage don't go to this location LiLia who works here is worst she will call you message you email till you buy it but after that they don't know you can't even get hold of them worst customer service ever worst worst customer service ever.I will not recommend this location at all. read more

Surprise! AAA offers Notary services, quick and easy and you even get a discount if you are a member Yay! AAA Associate Elia was so professional and very kind and took the time to fax my documents. Thank you again, Elia and AAA! If you do not have a AAA Membership, PLEASE DO YOURSELF A FAVOR AND GET A MEMBERSHIP. read more

Terrible customer service. No one comes in here because they want to. It's out of necessity and the least the staff can do is make it a tolerable experience for both their and our benefit. Avoid if you can. read more

Great customer Service and answers any questions you have with a smile! I have a AAA card and glad that I do!

So convenient, clean and professional. The security was right there as you walked in. And, the DMV, dept was very nice and accommodating. read more

Terrible customer service. Lies to members which affects there account. Horrible branch to conduct any business my insurance almost lapse due to ignorant representatives answering the phones and lying or recorded lines. I give 1 star for answering call read more

My daughter went in for the first time to the office to pay her registration. Everyone in the office was very helpful to her. I had to come down to show my ID, and they explained everything to her and why. I went down and everything was done and I showed by ID and we were on our way. Thank you....great service. read more

Friendly staff. Open on Saturdays. Took me 20 mins total to get what I needed - so efficient. Highly recommend.

What a pleasure to walk into a business and deal with friendly, helpful people...hard to believe I'm even in Vallejo. DMV could take a few lessons from them. Special thanks to Jotish, who was definitely on top of his game, and got me in and out the door in 10 minutes. Great job, everyone...thanks. read more

This visit for DMV stuff made my entire AAA membership worth it! I was in and out in under 15 minutes even with 2 transactions. Walked out with new plates and registration and a sense of relief! customer service was excellent also. 5 stars all the way. read more

Waited for an hour and a half for roadside assistance just to have them call and say it would be another hour and a half. Been with there roadside for over 40 years. The worst roadside assistance on the planet. I will be done with them on my next renewal. Anything would be better read more

This pertains to their travel services. After rejoining AAA after many years I decided to use their travel services due to some recent advertising on TV. The lady who helped us was pleasant enough but I left not completely happy. First she checked flight fares and pulled up a cost that seemed to be double what it should be. We asked about another airline which ended up being half the cost.. We were charged a booking fee which is fair. (my wife used to a travel agent) We then proceeded to booking hotel rooms ... now over the years traveling I had seen the AAA approved decal on the front of many hotels. I expected to get an online preview of them but was instead taken to hotels.com where we selected hotels and rooms all of which were booked under the AAA email so we got zero credit to our free hotel rooms for booking 10. (to be fair they need to make some money somewhere on them) In between the ancient Apollo software creaked out pages we will have to carry with us during the trip versus looking up a site on our phone.. Finally we had a rental car reservation at a rate much higher than available online. To be fair we were told this and that we could cancel our reservation and book a better one on our own. The advantage of the experience was me and my wife could view the computer reservation screen at the same time and make our booking decisions together. The disappointing part was that the reservation choices we were given were the same we could do online at home . read more

Doesn't matter where I go. From San Mateo to San Francisco to Vallejo the secret sauce for AAA is service. And it is uniformly excellent. I dare say everything else about your experience visiting a AAA office, the locations, the parking, the office condition and most importantly, the people, will be found to be unwaveringly excellent as well. read more

was a nice switch from local DMV , wasn't busy when I went. Clean and friendly staff. I had a vin verification and all paperwork done in a very timely manner. Was just a smooth and stress less visit. Left legal registered and with new plates. read more