Their GM took care of me, and I honestly couldn't have had a better experience. He made appropriate…read moresmall talk with me during my oil change, was incredibly knowledgeable, and most importantly, I never felt like he was trying to upsell me or take advantage of me. He listened to exactly what I came in for and took care of what I actually needed. As a young woman, I sometimes feel uncomfortable getting my car serviced because I've experienced men flirting with me or making me feel like they might assume I'm inexperienced or don't know much about cars. That was not the case here at all. I felt completely respected, comfortable, and confident that I was being taken care of honestly. I really appreciated the professionalism and would absolutely come back because of this experience.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

My son takes the car for an oil change and they didn't put the filter and plug in right, by the…read moretime he gets home it was dark got up in the morning to leave and all the oil is down the road and in-front of my house. You could literally tell the path my son drove. They come to us and fix it and give us a free oil change. I told my son not to use them, but of course kids don't listen. He takes it back. They break the cap on the coolant. The spin part on top so now you can't get it open and they proceed to tell him to take it to AutoZone to get the piece out and buy a new cap that they can't use a tool to get it out because then they would be liable. But they're not liable for breaking it!!!!

I went to take 5 to get my oil changed well over three weeks ago. Instead of changing my oil they…read moredrained the transmission fluid out of my engine. This was an unprofessional and unexpected experience. I could not recommend ANY take 5 less. I have been in contact with their "legal team" for about 3 weeks after they towed my car to the dealership without giving me a rental car. They said once the work gets approved we will refund your money. That was three weeks ago I now have thousands of dollars on my credit card with no pay back in sight. Please consider going anywhere else to get your oil changed. The way this business has handled this situation is unacceptable go at your own risk.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Recently my 2020 Civic Si developed an intermittent issue with the clutch not wanting to go into…read more1st or reverse. The car has very low miles so I did not think a new clutch was needed but had no idea what else it could be. I took it to the local dealer (twice) and they couldn't ID the issue. The first time they flushed/refilled the hydraulic fluid which was pretty dirty. It helped but didn't cure the problem. The next time, they couldn't find the issue but gave me a $6000 estimate for a new clutch. That seemed way out of line so I went to Ft Mitchell Garage. They ran through all the diagnostics and then multiple people drive the car . Finally on one of the drives, Ron experienced the problem . They ended up simply lubricating the gears. It cost $237 not $6000!

I stopped by to get an estimate for a scrape down side of my car. They used a cleaner and buffer to…read moreremove most of it. Touch up paint on a few small spots and my car looks wonderful. John did an awesome job! Highly recommend!!

Took great care of my 2015 Mini Cooper when I had a little fender-bender, then they told me about…read moretheir Dent Wizard contractor for a few door dings, and I got his services today. Fantastic work! I'm so happy. Great work, so friendly, and reasonable prices.

They opened right on time when I went two Saturdays ago for an oil change. They were nice and…read moreprofessional and the whole thing took about 10 minutes. Check online for coupons I had a $10 off.

I went there for a regular oil change. They checked the filters (barely anything in the filters)…read moreand started "they need to be changed" for $50! BARELY ANYTHING in/on the filter and they deemed it "needed to be changed". Also, the LARGE mechanic was to exhausted to even put the sticker on in the car himself he had me do it, not to mention the last times I've had it through Valvoline (Cincinnati locations, which are better btw), they put the sticker on, reset my "see dealership" message on my car, and when they checked the air filters, they stated they don't need to be changed! They ate supposed to do the work, not the person paying! Lazy! Plus I've read all the horror stories of others that went to this location! I'll NEVER go back to this location!

The worker Josiah here was awesome, super sweet and willing to answer all of our questions/be…read morehonest about what needed to be done in the vehicle. We always come here with any of our basic car needs! Great people & speedy workers! We are always in and out in no time!

I arrived before 2:00 PM to have an oil change completed before picking my daughter up from school…read moreat 3:00 PM. I intentionally arrived early because I understood there could be a wait, but what followed was far beyond what I would consider reasonable for an oil change service. There were already three vehicles in the service bays when I arrived. After waiting approximately 30-35 minutes without being greeted or receiving any communication from the staff, my vehicle and another vehicle were pulled forward. I then waited another 40 minutes before my vehicle was finally pulled into a service bay. Approximately 15 minutes later, I had to ask whether anyone had even started working on my vehicle, only to be told that they had not. The entire process lacked efficiency and, more importantly, communication. I was left waiting at multiple stages of the process without anyone explaining the delay or providing an estimated wait time. By the time I realized how long the service was going to take, I no longer had enough time to comfortably pick my daughter up from school. I have used this station before and have had good experiences, which is why today's experience was particularly disappointing. Unfortunately, today I saw very little sense of urgency and almost no communication between the staff and the customers waiting in line. At one point, the line of vehicles was backing up around the station. I understand that businesses get busy and that unexpected delays can happen. What I do not understand is leaving customers sitting for extended periods without communicating with them. If an oil change is going to take more than an hour, customers should be told that when they arrive so they can decide whether they have the time to wait. I am more than willing to give compliments when good service is provided, and I generally don't complain when I receive mediocre service. However, today's experience was below what I would consider acceptable. A service advertised and commonly understood as a quick oil change should not involve this much waiting without explanation. Because of this experience, I will likely be taking my vehicle to a competitor or to the Florence location on U.S. 42, where I have consistently received speedy and efficient service. Even when that location is running behind, the staff has always communicated the expected wait time. I am very disappointed because I previously held this station in high regard. I hope management will take this feedback seriously, particularly regarding customer communication, organization, and the overall efficiency of the service process, because there was a line of cars around the building. None of them were being explained to either. If any more pulled away, I know it's easy to say they have a high volume business but $100 each car pulling away as a business model, I would want to maintain.

If you have any tire issues, please stop by here! They have a great crew, got my tire taken care of…read moreright on time, and the price was very reasonable. I really appreciated their service. While I waited, I took their advice and walked around the church and the neighborhood, and even stopped for some tacos. It turned out to be a really nice area to spend some time while waiting for the tire to be done. I would definitely recommend them!

Mitchel and the team were great. Easygoing. There to help. No over-selling. In fact they cleared my…read morecheck engine light for $0 and told me the issue.

My son got his 1st oil change by himself, $179. {$50 cabin…read morefilter and $29 engine air filter). He didn't know better. When I went to question the high prices, the manager (Will Green) told me "That's what we charge everybody." When I told him not my family as we'd never come back, Will Green told me "That don't matter to me". Take 5 oil change- home of the 179 dollar oil change, where customers don't matter to management (at least not to Will Green).

Good and fast service. I was more than happy with the experience. The manager was on top of his gameread more

Wanted to give a revised review after the district manager got in touch to discuss with me. While…read morethere wasn't much to be done to get my time back, the location itself did make an effort to make it right after the fact. I felt I owed it to them to give a good review after that. Bottom line though, if you have an EV, go to the tire discounters EV location about 40 mins north! Overall great experience other than the issues I'd mentioned in a prior review-- where I was told one thing but another happened. But the tires are installed and seem to be working well. Got a decent price compared to others nearby also.

I booked online and when I went there, they told me they don't do online bookings. They should say…read morethat ahead of time poor Customer Service Service.