I arrived before 2:00 PM to have an oil change completed before picking my daughter up from school at 3:00 PM. I intentionally arrived early because I understood there could be a wait, but what followed was far beyond what I would consider reasonable for an oil change service. There were already three vehicles in the service bays when I arrived. After waiting approximately 30-35 minutes without being greeted or receiving any communication from the staff, my vehicle and another vehicle were pulled forward. I then waited another 40 minutes before my vehicle was finally pulled into a service bay. Approximately 15 minutes later, I had to ask whether anyone had even started working on my vehicle, only to be told that they had not. The entire process lacked efficiency and, more importantly, communication. I was left waiting at multiple stages of the process without anyone explaining the delay or providing an estimated wait time. By the time I realized how long the service was going to take, I no longer had enough time to comfortably pick my daughter up from school. I have used this station before and have had good experiences, which is why today's experience was particularly disappointing. Unfortunately, today I saw very little sense of urgency and almost no communication between the staff and the customers waiting in line. At one point, the line of vehicles was backing up around the station. I understand that businesses get busy and that unexpected delays can happen. What I do not understand is leaving customers sitting for extended periods without communicating with them. If an oil change is going to take more than an hour, customers should be told that when they arrive so they can decide whether they have the time to wait. I am more than willing to give compliments when good service is provided, and I generally don't complain when I receive mediocre service. However, today's experience was below what I would consider acceptable. A service advertised and commonly understood as a quick oil change should not involve this much waiting without explanation. Because of this experience, I will likely be taking my vehicle to a competitor or to the Florence location on U.S. 42, where I have consistently received speedy and efficient service. Even when that location is running behind, the staff has always communicated the expected wait time. I am very disappointed because I previously held this station in high regard. I hope management will take this feedback seriously, particularly regarding customer communication, organization, and the overall efficiency of the service process, because there was a line of cars around the building. None of them were being explained to either. If any more pulled away, I know it's easy to say they have a high volume business but $100 each car pulling away as a business model, I would want to maintain. read more

Absolute disgrace. Pressured wife to get A radiator system flush that started at $200 and then when she said she didn't have the money for it, they offered $100 off. Then said no again and they became very rude. Few days later, car starts to over heat and putter, we had to add a gallon of antifreeze. They claim fluid top off and offered a full flush but let her car leave that low. After checking oil it is well past an inch over on dipstick, at least 1-2 quarts too full causing the code P0300 for misfires. Now I have to check if these corrupt idiots actually replaced the filter. This place is beyond unprofessional, unethical and undependable. read more

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Sat here waiting to get an oil change for 45 minutes before eventually going to quick stop. What a waste of time , will not make the same mistake again read more

I went to take 5 to get my oil changed well over three weeks ago. Instead of changing my oil they drained the transmission fluid out of my engine. This was an unprofessional and unexpected experience. I could not recommend ANY take 5 less. I have been in contact with their "legal team" for about 3 weeks after they towed my car to the dealership without giving me a rental car. They said once the work gets approved we will refund your money. That was three weeks ago I now have thousands of dollars on my credit card with no pay back in sight. Please consider going anywhere else to get your oil changed. The way this business has handled this situation is unacceptable go at your own risk. read more

They damaged my motor and will not take responsibility. I took my car in to get the oil changed and in the process of removing the filter they damaged the casing. I was not told to take it to the mechanic and asked the technician if everything was good to go because I was going on a trip the next day. In the "through" review of one hour they stated that I was told to drive it minimally and to see a mechanic. Nothing I said was in the review and then my phone number was blocked from customer service. read more

Take 5 Oil Change - The oil filter casing the yellow circles show the damage - Oil Change Stations Near Me - Fort Wright, Kentucky

The worker Josiah here was awesome, super sweet and willing to answer all of our questions/be honest about what needed to be done in the vehicle. We always come here with any of our basic car needs! Great people & speedy workers! We are always in and out in no time! read more

Hidden charges! Quoted me one price on the phone...then real charges much higher. With 3 cars in front of me it took an hour! Guys in the bay were very nice...but what the heck? read more

Pulled up for an oil change, customer service was terrible!!! I told them I wanted my regular oil and instead they filled with high milage and I didn't notice until I saw the receipt. Explain how a 40$ oil change at Walmart turned into a almost 200$ oil change. DO NOT RECOMMEND read more

Is it bad when I have to tell the mechanic how to access my oil filter? No exotic car here, 2015 mustang GT. I see the guy unbolting the entire skid plate on the front of my car and, since I've changed the oil myself several times, I know its one bolt to access the filter. I had to ask the guy to stop and another mechanic had to jump in and show him where the access was. Hopefully the plastic isn't stripped from changing out the bolts after waiting 45 minutes for the "oil change" to happen. I've been to other Take 5's and was totally not the same experience. Needless to say I wont be back. read more

My oil change today was done quick and efficiently with no extra sales pushes. I had even bought new bulbs for my lights, and they put them in. I appreciate their work ethic, and kindness! read more

i had to leave a review; they were so nice! you do have to be clear about which services you need. besides that you're literally only there for ten minutes to get your oil changed. they helped a lot by topping off my fluids and checking my tire pressure. these people really do love cars. my vehicle runs a lot better now. i just wanted to thank everybody there for their hospitality! they give out great coupons and it's worth the money to be done fast with honest results. read more

The team that's running the shop in Fort Wright, Kentucky was absolutely amazing. Like the entire team. They work so well together. Everyone was so polite and extremely helpful. They went above and beyond to help me with my car. The manager, Steve, really knows how to keep everyone working hard and working together. Didn't try to sell me $100 worth of extra stuff. Very fast service also. I will absolutely be back and I will tell everyone I know to bring their business there. I was amazed. The entire shop deserves recognition, at minimum. read more

Take 5 oil change makes Valvoline seem like Pep Boys. Pep Boys is not a place one should go for an oil change... My last experience at a Valvoline ended with them having me start my car after forgetting to put oil back into it. This was after the tech spent the entire time trying to sell me overpriced and unnecessary maintenance packages. Fortunately, I didn't take them up on their offer because they probably would've forgotten to fill those fluids as well. At the end of my Take 5 oil change, they showed me that the cap to my oil pan was stripped and they replaced it with a pan saver free of charge. It was stripped during the substandard Valvoline visit. Chris at Take 5 asked me to stop in next week so he could check the repair job and top off anything that had leaked... another amazing perk of Take 5. On top of all of this, I received a 25% discount for being a rideshare driver. I will NEVER go to Valvoline again and I plan on exclusively using this Take 5 location in the future. This place is great! Highly recommend! read more