Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

Top notch customer service. It is not lost on me when an establishment respects your hard earned…read moremoney.

Great service. And thanks to Brian in the car in front of me for paying for my oil change. You made…read moremy day.

I had a surprise business trip come up and needed a Sunday oil change to prepare for long miles. A…read moregoogle map search brought me here. I am so glad it did. Talk about a superior team. I listened and watched as four men executed excellent service on all three bays. It was like watching perfectly timed choreography. You could hear them work together seamlessly to achieve quick but high quality service. I am not sure where they found and assembled this team but together they are a pretty amazing demonstration of professionalism in their field.

Absolute disgrace. Pressured wife to get A radiator system flush that started at $200 and then…read morewhen she said she didn't have the money for it, they offered $100 off. Then said no again and they became very rude. Few days later, car starts to over heat and putter, we had to add a gallon of antifreeze. They claim fluid top off and offered a full flush but let her car leave that low. After checking oil it is well past an inch over on dipstick, at least 1-2 quarts too full causing the code P0300 for misfires. Now I have to check if these corrupt idiots actually replaced the filter. This place is beyond unprofessional, unethical and undependable.

Sat here waiting to get an oil change for 45 minutes before eventually going to quick stop. What a…read morewaste of time , will not make the same mistake again

My son takes the car for an oil change and they didn't put the filter and plug in right, by the…read moretime he gets home it was dark got up in the morning to leave and all the oil is down the road and in-front of my house. You could literally tell the path my son drove. They come to us and fix it and give us a free oil change. I told my son not to use them, but of course kids don't listen. He takes it back. They break the cap on the coolant. The spin part on top so now you can't get it open and they proceed to tell him to take it to AutoZone to get the piece out and buy a new cap that they can't use a tool to get it out because then they would be liable. But they're not liable for breaking it!!!!

I went to take 5 to get my oil changed well over three weeks ago. Instead of changing my oil they…read moredrained the transmission fluid out of my engine. This was an unprofessional and unexpected experience. I could not recommend ANY take 5 less. I have been in contact with their "legal team" for about 3 weeks after they towed my car to the dealership without giving me a rental car. They said once the work gets approved we will refund your money. That was three weeks ago I now have thousands of dollars on my credit card with no pay back in sight. Please consider going anywhere else to get your oil changed. The way this business has handled this situation is unacceptable go at your own risk.

Quick, clean knowledgeable, very polite! Hours of operation…read moreis generous. Location is quite convenient.

I went there for a regular oil change. They checked the filters (barely anything in the filters)…read moreand started "they need to be changed" for $50! BARELY ANYTHING in/on the filter and they deemed it "needed to be changed". Also, the LARGE mechanic was to exhausted to even put the sticker on in the car himself he had me do it, not to mention the last times I've had it through Valvoline (Cincinnati locations, which are better btw), they put the sticker on, reset my "see dealership" message on my car, and when they checked the air filters, they stated they don't need to be changed! They ate supposed to do the work, not the person paying! Lazy! Plus I've read all the horror stories of others that went to this location! I'll NEVER go back to this location!

Wanted to give a revised review after the district manager got in touch to discuss with me. While…read morethere wasn't much to be done to get my time back, the location itself did make an effort to make it right after the fact. I felt I owed it to them to give a good review after that. Bottom line though, if you have an EV, go to the tire discounters EV location about 40 mins north! Overall great experience other than the issues I'd mentioned in a prior review-- where I was told one thing but another happened. But the tires are installed and seem to be working well. Got a decent price compared to others nearby also.

They put on the wrong tires but over charged for the…read morecorrect ones. Loooong wait times. Got the feeling they were trying to pull a fast one over on an old lady- not unusual for mechanics, but still unwarranted and deceptive.

We were so happy with the service we just had today!!! We were on a roadtrip home from OH and had a…read moreleaking tire! They got us in so fast and fixed the issue quickly and were so very kind! Thanks again to Susan and "the boys!!!" Couldn't have asked for a better experience!

Hidden charges, asked me to sign a computer pad without showing the invoice, tires are 25% higher…read moreprice than online distributors, no price match, 100% markup on parts, recommended and installed tires that turned my sports car's crisp steering response and handling into a sedan's understeer and body roll. Exchanged the tires and told the manager they lost a customer.

Everything was wonderful from service to quality and value, very professional and friendlyread more

Moore's auto repair has serviced our vehicles for several years now. They have given us great…read moreservice, and have been very responsive. For example, when an axle on my Ford broke on a dangerous spot on the interstate recently , I called Moore's and they immediately called to arrange a tow truck to get me picked up in a very timely fashion. In the time that we have been with them, our family members have switched to have their service done at Moore's as well. I recommend them highly.

This was my first time at this Midas location. The guy at the front was friendly and personable…read more The service guy didn't try to upsell me on anything like places often do - no one tried to sell me on various unnecessary, expensive flushes. I did get the high mileage oil because my car has over 130,000 miles on it, and they did note a few suggestions on the printout such as an inexpensive oil filter, which I already knew, my oil filter is cracked. My service tech went above and beyond. I've been having problems with the front driver side tire losing air, so they checked that out. The guy said when he did the leak test my tire looked like a fish aquarium, lol! He explained why that happened, the corrosion on my aluminum wheel made the tire separate from the wheel, but he sealed it. For free!! Because they didn't try to sell me anything unnecessary, I think if they do suggest something, it's a real problem and not a fake one. Because I was a walk-in, it took an hour and a half but that's expected because I didn't have an appointment. But it wasn't bad because while I waited I went to McDonald's, had a latte, chatted with my mom, ate a fish sandwich, did some reading. I got back just as they were finishing up. If I was less lazy, I could have walked to my house which is only 15 minutes away. Other good things: they topped of fluids like always, and put that print out sticker showing when I got my last oil change. I really like that, preferring it to when someone anticipates I should get it done so I can make my own decision. I'll be definitely coming back.

Upon inspection, it was found that the oil drain plug has been stripped. The head of the bolt shows…read moreclear signs of damage caused by improper handling during this company's oil change service . The stripping has compromised the ability to properly tighten and loosen the plug, which cause issues with future oil changes and potential oil leaks. I had to pay more than triple to fix their mistakes 8021 Mall Rd Florence, KY 41042 United States valvoline didn't have the tools... inbox, local shop that fix all issues