Great experience. I needed this on the fly and for only a month but the location is great,…read moreeveryone I dealt with was great and accommodating. The price was the best I could find. I was not a customer long enough to leave 5 stars and gate access is only from 7 a.m. to 8p.m. I would use them again if I needed storage.

DO NOT SIGN UNTIL YOU READ!!!! Absolutely one of the worst customer service storage experiences…read moreI've ever had. We rented 2 units for a few months while we sold our house and moved. Everything seemed ok at first but then we started having issues. No one would be in the office at opening time. When the phone was answered the gentleman and/or sometimes older sounding lady had no idea what was going on or how to charge a credit card or change payment. We rented the truck and the same frazzled strange man helped us. He would not move the truck out or put it back into the small place where it is parked. He was unsure how to handle the billing. We left with no paperwork and nothing saying a transaction had occurred. When we did our final move out we noticed that water had leaked, I think gushed is a more appropriate term, in the corner of one of the units. In that corner was all the family photos, scrap books, keep sakes, collectible magazines and a box of high quality winter wool socks and some underwear. The frazzled, strange guy who was there said he would take photos, call the manager and let him know and he was sure they would "do something" for us. We left the moldy, mildewed mess in the unit and waited for a call the next day. No phone call. We drove over and spoke to the manager Ralph. He was rude, dismissive and just plain ugly. He refused to even listen, much less help. We had to go into the office several times to speak with him because he would just walk away while yelling. He said he had not been informed about the situation. However, he let slip that he had seen the photos the owner/employee had taken the day before. He not only did all these things but he then takes our code out of the system. We paid for a full month of service. If I want to check to make sure everything is out of the unit, now I can't. So not only did all this happen but he shorted us a day without a refund. So we lost very personal, irreplaceable memories and Ralph could care less. This could be the worst place ever to store your things. Either the unit leaked during one of the heavy July thunderstorms or when Jimmy's Minis cleaned out the gutters in June water got in. We were not asking for anything crazy in recompense. The way we were treated is just ridiculous. We don't want others to go through this. Ralph went from friendly to rabid dog status in a snap. We had wanted to support local business but it looks like the big storage corporations are just more reliable. We won't make the same mistake again and we hope you don't either. And I'm hoping the owners read this as well. The manager told us never to in on Wednesday because the guy who worked that day was incompetent. He was not even allowed a password or access to the computer system. What kind of business is this guy running. And then to talk about an employee like that. Hopefully the family who owns this business will do some house cleaning.

Hello my name is Alexis Johnson Parker and I am trying to do what I can. I have recently lost my…read morejob and my transmission went out in my car and some recent health issues all in one. I am overly struggling and overwhelmed at this moment. I am not looking for a handout but I just know that it is a major struggle for me right now and I am doing what I can. it is hard trying to get ahead of all bills at once. I called trying to get some help with payments so that I will not lose my storage. My grandmother passed away and all of her valuables are in my unit. Please someone have some compassion and work with me to get caught up as it is very important for me not to lose my unit. these are unforeseen circumstances that I am going through and I am holding on to my faith that I will make it out of this stormy moment in my life. I am not a person that looks for handouts and would just need some time to get caught up with the payments for my units. I am a little over a month behind and my storage unit does now have a lien on it. I am trying my best but do not have any resources right now. please pray for me and pray with me as it is very important that I keep this unit until I am able to find a new home to store my belongings. Thank you. You all be blessed and stay safe out there, especially with Covid being back on the rise and pray over yourselves and family as well.

Extremely efficient. The property is well kept and I utilized the truck option which was just .99…read morea mile, extra bonus at that price!!!

Angie is amazing! Had a scare and she was able to help me immediately and solve my issue. I cannot…read morethank her enough. She was so understanding and really went above and beyond. Thank you thank you thank you. I high recommend!!

We have been using this Gatekeeper Storage for some time now and it has been great! Easy access to…read moremy storage and easy ways to make payments. They have great prices! I moved from FL so I know storages can be extremely expensive but I've never struggled to make this payment Never had an issue! The owners are great people I mean truly the best! And Beverly is great anything I need she's always there to help! I highly recommend this place to anyone and everyone!

I love these guys. They are great to do business with. They've spent a lot of money on good…read moresecurity so you can feel good about leaving expensive boats, RV's or vehicles. There's great lighting, plenty of cameras and computer tracking for every person who comes in 24-7, 365. If this facility is located in the area you're interested in, there's nowhere else to go. You won't beat these people or this facility.

no way I'd go back to this place, poor security, a paranoid, angry manager, do yourself a favor and…read morelook elsewhere, yes it's cheap but you get what you pay for! Renting here was the worst experience in business we've had in 40 years. Stuff stolen, manager always texting and or calling us about trivial stuff, stay away!

Good service prompt delivery local folks Needed a place to…read morestore my furniture while we installed hardwood in my retreat house. The only size available at the last minute was large which turned out to be perfect . The pod was delivered in a timely manner by friendly guys who leveled it on the gravel driveway. Pickup was simple too; although they were on vacay for a week they made an extra effort to come by anyway. As others have noted there is a fee for pickup and delivery but prices were in line w other similar services. Would absolutely use them again vs the big national brand.

We were able to get a container at the last minute, and scheduling was a breeze. Very nice family…read moreowned, local business. Would highly recommend! Reasonable prices and great customer service!

We live in Chapel Hill and needed a storage unit for a major renovation. We didn't know the number…read moreof months we needed. In the end, we had two storage units for 11 months. Without asking, they gave me a discount on the second unit and never a moment of hassle when I gave them less than two week's notice on moving out. Access is via a gate with a personal code and open during times convenient to us. With the unit being 8 minutes from Chapel Hill it is safe to say we lived out of those units for those 11 months. Convenient space with lovely people running it. Highly recommend!!

Chatharidge Self Storage is nothing fancy, but it's the cheapest storage near downtown Chapel Hill…read more It's family owned and the woman who rents out the units is incredibly friendly and helpful. Everything looks very secure, the storage units are gated and you need a special password to get in. I've had stuff stored here for about a year and it's just how I left it. I would definitely recommend this as a storage facility, the only negative is that it's not the closest to the college campus, but if you have a car or a truck it's not a big deal at all.

Excel was subcontracted through Allied in which we used for our move from NC to TN…read more Overall, they did a decent job. However, when it came to furniture, we found a few missing screws around the house, two of which belonged to the couch. The movers were very nice and hard working, considering how big of a house it was (4 bed, 2.5 bath plus a finished basement, two flights of stairs). Between Excel and the other moving company that was subcontracted, there were a few minor dings on our furniture but nothing super noticeable. They were VERY careful with not scraping up any walls which was the most important thing. I would absolutely hire the same employees again if I could!

Wonderful professionals who made our moving and storage process a breeze. Fantastic customer…read moreservice while moving out of our rental and into our new home. Would definitely recommend!

I called the number listed on the web site, I waited 20 minutes and no answer. So i decided to…read moredrive over to the storage area. I went in to look at a 8x10 and 10x10. I wanted to rent the areas , but I wanted to see them first. The lady at the desk said she was not able to show them. A few other customers before me walked out also. I said I want to see the size and secure one today. She said she did not have access???? Come on ..... if you work there you should have access . If they are having problems of an employee not having access what about the clients that want to get in to their storage area and are not able to gain access ? On to the next place. More than one storage places here. Very disappointed. How can you do business this way.

Storage is storage right ? Well, I have been pleasantly surprised with my 1st-time experience…read more Starting with the several different sales and staff I have interacted with and the convenience & cleanliness of the facility. I would recommend for sure.