This is a really decent plumbing company. Several years ago they showed up on a Saturday afternoon and fixed a slab leak that took two guys all of that day and a good part of Sunday to fix. A couple of years ago they replaced my hot water heater the day I discovered it was broken (which happened to be the day our new washer and dryer were delivered). This Sunday I came home to a clogged the sink by from too much down the garbage disposal with not enough water. I tried plunging and then poured in a good bit of Drano. Couldn't budge the plugged sinks. This excellent company doesn't charge extra for weekends. I called and they said they'd call me as soon as one of their people got done with the call they were on. A little while later I noticed (after I had my wife take all the stuff from under the sink) that the drain had cleared completely by itself (with the help of the Drano). After running enough water to make sure the drain was completely cleared, I called. As I started to explain that I didn't need them, the doorbell rang. It was their technician. I told him I thought they were going to call first and that I didn't need him. He smiled and said great. I said "there's no charge is there?". He smiled again and said "One hundred dollars" but laughed and said "no, have a nice day" with a big smile. Great company that practices excellent customer service. read more

I couldn't believe the bad experience I had today after them coming out and draining my water heater that's only 4 years old and they installed the plug when they installed my water heater 4 years ago. Nick is very corrupt he even had a corrupted technician that was a sexual predator and demand money from me when it was already part of the deal we made when we first installed my new water heater in 2021 during the freeze. Be careful these people are very very bad people they are Very dishonest I am a senior citizen and the way they treated me today that was having me hold on the phone because they were the ones that installed my plug and they were not licensed electricians which they failed to tell me. Do not use this company only if you really want problems. This will be taken further. I want to warn everyone of you who's thinking about hiring these people they are NOT honest. Do not recommend to aanyone. BEWARE read more

All I would like to say is I am very happy AAA Auger. I have used them many times and I have always been happy with them. I have never had a bad experience. I called yesterday and they were there the same day and fast. We figured out the problem and it was fixed today. Jaime is a asset to the company. Way to go Jaime. read more

Used them for years despite shoddy work. They used to be local and now they are NOT. Experienced a random cancellation for work today and started getting weird questionable calls from the company the day BEFORE the scheduled day. The call was for previous work their "master plumber" refused to perform. I try to give folks the chance and try not to leave negative reviews but these folks suck so much it was difficult not to. The work we had done a year ago started leaking immediately! The previous plumber that worked for AAA about the company complained all through the job. This place is an amazing example of unprofessionally run company. DO NOT USE!!!! read more

We have used AAA Auger for decades and they have always been great. They came out last week to fix a leak, came within an hour of our call and fixed the issue in 10 minutes. No charge ... Joe P said we've been too good a customer to charge for a simple repair. Love these guys !!!! read more

I was a bit shell shocked at the price of plumbing service these days but I shouldn't complain as we didn't want to do any work on our toilet. I have replaced whole toilets before and it is a thankless job. Happy that we got our toilet seal replaced and the caulking looks professionally done. read more

Our 7-year-old Rinnai tankless water heater was flashing code 11 and not producing hot water. Casa Mechanical told us to buy a new Rinnai unit and have Casa Mechanical install it. Casa Mechanical said a 7 year old unit was too old!. I called Rinnai and they said their units usually last over 20 years, and that code 11 issues can be resolved by a skilled plumber by troubleshooting a few issues, the most likely issue being a problem with the ignitor. I called a AAA Auger plumbing services. Spoke to Dave who gave me an appointment the NEXT DAY (excellent). Trent came along with a trainee. Trent opened the Rinnai unit, CLEANED the ignitors by wiping them with a dollar bill (!) and the problem was solved. I saved myself about $4,000 by NOT LISTENING to advice from Casa Mechanical. AAA Auger will be my go-to plumbing service provider in the future. read more

AAA AUGER Plumbing Services - Igniters BEFORE Trent cleaned them. - Plumbing Near Me - Austin, Texas

I don't leave reviews, but feel compelled to thank AAA-Auger and specifically Jason who did a superlative job. He did everything professionally and promptly. He really know his business and I would recommend this AAA Team to anyone needing plumbing work. Thanks Guys! read more

Wayne and Juan were absolutely amazing. They came and dug out a broken main pipe from my house that was flooding our front yard. They were efficient and took the time to do it correctly, where apparently the last people that fixed it did a half ass job. I would recommend them to anyone! They were super professional and personable! Definitely call them the next time your in need of plumbing services! read more

We had a pipe under the kitchen sink disintegrate around 10pm one night. Our usual plumbing services were closed. I called another who connected us with a plumber who couldn't see us for several days, meanwhile the pipe is continuing to gush the remaining water onto our floor and we're without hot water. I click on the Google search ad for AAA Auger and a very nice man answers and takes my information. He also says they're backed up but can get someone to us tomorrow afternoon. We get a call at 9am the next day and a plumber is there in 20 minutes. He was a pro, wore a mask, and quickly fixed the issue. 30 minutes and less than $200 later we have hot water back. Very happy with this service! read more

Another five star experience from Auger. We had a super clogged sink and immediately called auger to see if they could help. While they originally quoted us as not being able to arrive in two days, they actually were able to get someone in immediately because they found out that we have two children under the age of two. This was incredibly helpful. Jordan arrived on the same day of the call was really helpful informative fast and efficient. I will always use this company for any of my plumbing needs. read more

We had a water line leak and Stephen came out within two hours on a Sunday. He dug the hole found and fixed the leak and stayed restored our water. He went above and beyond to explain to us things we needed to do to insure our irrigation system did not backflow into our main water line. The price was amazingly low and pleasantly unexpected. We will definently use them again. read more

This company doesn't even deserve one star. Two days ago our water heater failed. I immediately called AAA Auger since we had used them before. They came right out and then told us it would be $2500. The repair person that came out was not able to break down the quote. We had to call the office and wait for someone to email us the breakdown. They were not willing to commit on what brand of water heater that would be installed. We felt this was way to high, but considering the times we said ok. They were to install the next day. I got on our neighborhood site and asked for recommendations for plumbers to replace water heaters. I received several plumbers names and the folks also said they paid around $1400. Needless to say we cancelled with AAA. The next morning another company called back, came out and installed the heater. We saved well over $1000. So AAA AUGER SHAME ON YOU FOR PRICE GOUGING CONSUMERS DURING THESE TRYING TIMES. THERE IS NOTHING YOU CAN SAY TO EXPLAIN AWAY YOUR $1000 OVER CHARGE EXCEPT YOU ARE GREEDY!! read more

We've had problems with our master bathtub faucets for several months. I think AAA Auger Plumbing was the 4th plumber or company to come out to check the issue. As soon as the leasing company contacted AAA Auger, Stephen 'Steve' came out, explained the issues and came back the same week to fix it. He was able to fix what others couldn't!! He and everyone at this company have been respectful, efficient, and responsive. Thank you!! read more

We weren't able to reignite our water heater ourselves. AAA was able to get someone out to us the next morning (much sooner than the dozen of other plumbing services I called) and was able to fix the issue within minutes! Thank you! read more

I hate to post a 1 star review, but I want to give an accurate rating and explanation so others will be informed before committing time and resources. The 1 star earned is actually for responsiveness in the appointment making process. I requested quotes on Yelp and got a response very quickly asking me to go online or call to make an appointment for a consult. I then called to make an appointment and they were able to get me in the very next morning. They called me at 7am and I didn't call back until a little after 8am, but they were still able to send someone over in the next hour. Unfortunately, that's where the positives ended in my experience. When the plumber came in, he was not super friendly. That would be fine if he communicated effectively, but he did not. At no point did he give any other option than paying him $137.50 to come out and tell me I don't have "strong flushing toilets". He adjusted the chains on my toilets and told me I should replace them. He then said, "I guess I'll run my auger through them since I'm here, but you'll need new ones if you want them to stop clogging up." The only way I actually know he ran his auger through them is the mess he left behind on my floors, because they have indeed clogged up again and again since his visit. They have actually clogged up more since his visit than ever before! He even wrote on the receipt, "no warranty, will clog up again". He also quoted me $900 to install two toilets if I buy toilets and provide them for him to install. At no point was this treated like a no charge consultation. It was presented more like there was a flat fee for coming out, so he would fiddle with the chains a bit and at least give the appearance of doing something helpful to earn the $900 job he really wanted to do. The lack of truth in advertising or lack of accurate communication by the plumber on-site is my main issue. The kicker is the fact that whatever he did do while he was here did not help at all and possibly made things worse. Be careful if you choose to have them out for a consult so you don't end up spending money for nothing. read more

Good ole Harrold came over to unclog our sink. He managed to do so, but in the process his 20yr old auger scratched the hell out of our white oak floors. When I asked him about it, his response "yea, I've got a mat I'm supposed to use, but I never do". I couldn't make this up, that is really what he said....call someone else, don't call them. read more

AAA AUGER Plumbing Services - Plumbing Near Me - Austin, Texas

These guys are wonderful. On Christmas Eve we had a pipe break, and they sent a plumber out to fix it and get our water back on. Then on January 19th we found we had no hot water. AAA Auger plumber Wayne came out and diagnosed the problem quickly. He showed me that the pilot had gone out and gave his best assessment as to why. He easily lit the pilot and got us some hot water for the night. Realizing that my water heater was very old, Wayne asked me if I wanted to just fix the pilot or if I wanted to replace the hot water heater since it was so old. I was worried it would end up breaking and the water would be all over my floor, so I told him to put in a new hot water heater. I wanted an old fashioned one because I could not afford a tankless one and he did not give me a hard time about that at all. He gave me the pros and cons of each and then had a new one installed the following morning at a fair price. I had just had back surgery and they moved everything that needed to be moved and put it all back bin place before they left. They were courteous, respectful and prompt. I would give Wayne and AAA Auger 10 stars if I could. read more

Terrible , horrible customer service or total lack of the same. I have used these folks before and always found them expensive but this time around all I was looking for was a quote for services required. First available Quote service was 3 days after my call. On the day of the service , I was called and told at 11 am that no plumber was available immediately and I would be posted. Same story line at 3 pm - having my whole day wasted - I rescheduled that service call for today Sunday and was told it would be around 1 pm. Its 3.38 pm and not a word, not a call !! My sincere advise - for all those looking to get service - avoid these folks with a 10 foot barge pole and run !! read more

AAA Auger worked on the plumbing in the unit next door to mine, and eliminated water pressure in all the other units (three). Kitchen sink water dribbles out, and toilet tanks do not fill. At the time the incident happened, I approached the plumber doing the repair. He literally ignored me and walked away, talking in his phone. In summation, AAA Auger ruined the plumbing in our building, and refused to acknowledge the damage they did. I'm sure the one neighbor's plumbing works great now... read more

Jason with AAA Auger was awesome. He was highly professional and was in and out within 45 minutes. I have used this company for several years and they always do reliable work at a reasonable price. Highly recommend Jason and AAA Auger for plumbing work. read more

I needed a water heater replacement for the house. They sent out Bryan for a free estimate and I told him I was getting 2 more bids. But after getting the run around and another guess estimate from other plumbing companies, I called back to Bryan within 2 hours to get it done today as I felt the bid was a fair price. Bryan came out with a trainee helper and did an awesome job. After wrapping up payment with my landlord over the phone. Landlord suggested getting a bid on replacing PVC flange under toilet. But since the ticket was closed out the cost would be more than if it was done that day on the same ticket. So the following week called and talked to The manager Nick who wanted to charge the new order base price, but settled on the difference with landlord. Bryan came out and did an awesome job! Bryan is a Veteran with a great work ethic and didn't quit til it was done right. read more

Had an ok experience. I had sent a message here on Yelp last night and Jose was out here less than 12-hours later. Man on the ​phone (David?) was very courteous and helpful. Jose was quiet and didn't say much, I would have liked a little more warmth (even "Hi, how are you? is nice!) Pros: Jose resolved the issue, quietly closed doors and avoided excess noise, and was careful. Cons: Jose left the job site a mess. Standing water left onthe ​ bottom of cabinets, pipe exteriors totally messy, and dirt everywhere. It's a good thing I checked quickly after he left or else permanent damage could have been caused. I would appreciate the job site being cleaned up or at least Jose telling me how he left it. I believe the cost was fair as well and fell within estimates I had read online prior, however,​ I will not use AAA Auger again given that I know other plumbers will tidy up prior to leaving. read more

Paul Schultz did a good job. He is knowledgeable and easy to interact with. He listened to what I had to say and moved forward to resolve the problems. I recommend AAA Auger and Paul for your plumbing needs. read more

Our kitchen sink drain was clogged. Called AAA Auger and they said they serviced my area and when one of their guys was finished with the job they were doing somewhere else. Guy came out and spent 20 minutes. Charged me $557.00. That is equivalent to an hourly rate of $1671.00 per hour. Stay away from using this company. You will be ripped off like we were. read more

I cannot believe AAA got my disposal working again! This thing had been jammed forever and I swore I was going to have to replace it. In fact, I'd had another plumbing service come out before AAA and tell me that the disposal was rusted solid and needed to be replaced and gave me a $450 quote for that. I decided to get a second opinion and picked AAA because I sent out several bids via Yelp and liked the owner's response. The plumber that showed up was confident he could unjam it and, because I had that other quote already, I was trying to convince him that I just needed to replace it and kept pushing him to give me a quote for that. Boy am I glad I let him convince ME to let him try to unjam it. He did it! And it saved me hundreds in replacement. Thank you AAA for having a plumber on staff who knows his stuff and didn't let me push him into replacing it. read more

24/7 answering service, up-front pricing for your job, no service fee to come out and give an estimate. They do have more junior folks as helpers and apprentices, but the plumber did all the required work and didn't hesitate to show me his license (as I've had other plumbing companies be offended that I asked for their last name to check their credentials) Front office is sort of a relay service but you eventually get the call backs from the plumbers directly. Also they're good about getting permits and inspections done. read more

To be clear, they only gave me an estimate. The tl;dr is that the person who came to give me an estimate didn't listen to my suggestion and quoted me absurd work for an absurd price. I passed. Don't trust their estimate without verifying. UPDATE: They reached out to me and were very kind. A more detailed version of this is that the estimator basically told me that he would have to cut my foundation to get to the the vent pipe to replace me toilet drain. You could see the pvc elbow not far down in the hole and it looked like there was a bit of additional pvc glued into the sleeve. I asked if he could just remove that ~2 inch long bit of pvc, put in a longer one, and then I would have a proper toilet drain that I could put a flange on. He said "nah" they would have to pull permits and cut the foundation to the tune of ~$2800. I bid him farewell and did it myself for $50. read more

Another great visit from AAA Auger- they always get done fast and right! Paul Schultz was the plumber and was a pleasure to chat with too. read more

We needed some last minute help with our toilet running and AAA Auger came to the rescue! Doug came over and fixed our problem in a few minutes. Very pleased with their professionalism and customer service as well. Would absolutely recommend them and use them again! read more

I met with Jaime Smith at a property today and he walked us step by step though the repair and how the system worked. Great experience and we will be calling Jaime Smith again for future plumbing needs, read more

Would have liked to give a 4 or 5 star rating but based on a recent experience and lack of follow up it has to be a 3. Called them out for a stopped up sink issue over the weekend. Late on Sunday a plumber sale out and was able to clear two drains but he was not able to get our drawers in the vanity back the way they were supposed to go. The plumber told my husband he wasn't a carpenter and he couldn't get them back in place. My husband told him his wife wasn't going to be happy and he told my husband "let her fix it then". Glad for his sake I didn't hear that. It wouldn't have gone well. I was most unhappy to have my new vanities out of wack and no matter what I did I couldn't get them back. The next morning my husband called and spoke with an office manager who guaranteed us we would get a call and someone would come out to fix the problem. They never did. Still have not called. We were able to finally get the vanities fixed after over an hour of messing with them but feel it should be put back in place before leaving. To sum up: good job ok clogs. Poor job on finishing up. Poor job of follow through when promised. read more

I've used AAA Auger a few times over the years, and they've always been great. Most recent was to replace a leaking hose bib for the washing machine. Theoretically we could have done this ourselves, but we found about 10 different permutations of the part at Lowes and decided we didn't want to mess around with going back-and-forth to the store nine times to get it right. Our work schedules make appointments a pain, but we called AAA Auger at 6pm on a Monday and Jordan was at our door an hour later. Less than an hour later, it was fixed and perfect. Jordan was friendly and did the job right, at a reasonable price. read more

Called at 8pm and they came at 8am next day. Super friendly operator and service crew. Fixed the problem within minutes. Overall great company and service! read more

Ask for Stephen Lopez! He'll do a great job and treat you right. Will use again read more

I saw the truck driver R-398 driving on 290 and they cut off multiple cars and were driving recklessly and almost hit a car. Maybe don't have aggressive drivers on your staff? Be more careful. You almost cost a family their lives. read more

Update- Agreed, my initial review was a little too general. I guess what I meant to say was: AAA Auger was a no call/no show for me the first time I tried to use them. I find that to be terribly unprofessional and wouldn't recommend them to others. I appreciate the follow up, of course mistakes happen but not calling and not showing up is a big one. Thanks anyway. read more

I have a multiple location business where the use of plumbing is vital to its success. AAA Auger in general and Jamie Smith specifically (going on 5+years) are absolute 5+ stars terrific! Very communicative in both defining the issues and explaining the fix. Both issue specific and ongoing maintenance, all inclusive. I never feel the need to call anyone else!! read more

Aaron was awesome! Came in and replaced my entire kitchen sink with the works. They got in and got out quickly with no hassle. Very friendly, and explained everything up front. I would use them again and highly recommend! read more

AAA Auger was quick to reply to my request and they were very friendly. They sent Stephen Lopez to fix my garbage disposal and tub. He was efficient, professional, and very kind. He did a great job explaining what was wrong and how it happened. I will definitely use this company again for any plumbing issues I have in the future. Ask for Stephen when you call, and I promise you won't be disappointed. Thank you again! read more