**** Previous reviews are about the OLD staff!! NEW staff is HORRIBLE ****
I came to AA in December to do my smog check and presented a coupon for the $40 smog from YELP that I showed the mechanic on my phone. I was happy to come to your facility because you had the best price in town. When I got there I was immediately upset because the guy didn't tell me my car would fail because the "check engine" light was on. He could have saved me time and money if he pointed it out right away. Instead he ran my smog and informed me I would have to pay extra $10 for the retest since I used the coupon. I took the car to the dealer who found nothing wrong and turned the light off. I had to have the light reset 4 times before it stayed off long enough to get back to AA, so it took me 2 months to return. When I returned to AA I was told my engine was still programming and I had to drive it more. So I came back the next day and it was still programming. The third day I was finally set and they did the final smog. I was incredibly disappointed when Alejandro (who had already complained daily about having to check my engine and threatened to charge me extra) told me he was charging me the full $50 and would not allow me to use the YELP coupon I presented on my phone. I had presented the coupon on my phone the first time, and it was no problem. He told me i could drive home and print it out then come back. What a jerk!
To add insult to injury, as soon as Cesar saw my "Human Rights Campaign" debit card, he realized I was a gay man and began to be even more rude and abusive than he had in the past. He made a disgusted face and ignored me, saying less than 10 words to me from that point forward. He even let me sit in the waiting room after the test was finished for an extra 15 min because he couldn't be bothered to talk to me and let me know my test was done. I have never been discriminated against, and insulted like this in my entire life! The worst part is that he was so clear in his attitude and behaviors; I could not help but get the point that he was anti-gay. Furthermore, HE LEFT MY CAR RUNNING ON THE BATTERY IN THE PARKING LOT WITH THE KEYS IN THE IGNITION THE WHOLE TIME! Not only did he run down my battery with the radio on, but he left my car subject to THEFT while I had no idea he had completed the test. This all comes from his HOMOPHOBIC attitude and DISCRIMINATORY practices. You have a real problem on your hands with this employee. Not only does he have no social skills, but he is rude and a bigot.
At this point I do not feel that I will ever return again, nor recommend friends or family. In the age of Yelp, Twitter, BBB, and Facebook, experiences like this are easily shared publicly, so I urge you to make it right by a loyal customer. I am really upset at the fact that your team has gouged me $100 for a $40 smog check, especially when I have continued to be a loyal customer returning to AA for all my smogs. The fair thing to do would be to return my $50 for this new smog, and allow me to pay the $10 cash for the retest per your policy.
Incredibly disappointed and offended,
Ronald Rivera read more