stopped by here after work today after getting recommended by someone. i called to make an apportionment and came late but i was seated right away. the customer service is HORRID. at least for the nail tech i had. she was so into her phone she kept getting distracted with her phone, pausing to file my nails to answer a call, tried to talk and file my nails simultaneously and quickly filing and being SO harsh with my nails and eventually jusr my skin (my poor cuticles) she then hangs up and finished filing and buffering. SHE KEPT LEAVING ME AND STOPPING HER WORK TO WHISPER TO HER COWORKER AND PICKING UP HER PHONE AND THEN TEXTING.
the tools look like it needs to be sanitized and clean. they don't wipe in between customers at all. needless to say, cleanliness and customer service was horrid and needs more improvement. she then QUICKLY did my nails, paint, dip, paint, dip and half a**ed painted it. and picked up her phone again. she put her phone down to read a message she got and then tried to file while not looking at my nails but her phone. i let out a huge sigh of irritation. like come on now. this is ridiculous and unprofessional. she was so quick with the job and literally buffered my nails so much and my cutlets are non existent and way too push down and it stung when she applied the last cost of the OPI finisher.
i'm so so GLAD my nail job came out very well. i was losing my patience so bad with the rushed and harsh job, and the constant looking at the phone without watching and doing my nails carefully. my cuticles STINGS from being cut so short.
3/5 stars because the customer service i experienced from my nail tech was awful. if you want to talk on the phone so bad don't work. cleanliness needs a lot more work. also, she and another lady couldn't stop talking about the customers in the store especially in particular of one lady who was minding her business and getting a pedicure. i don't understand their dialect but understood their mandarin.
ALSO, i noticed how accommodating and nice they were to their White clients. they didn't take out a nice new nail filer for me but they did to three White women clients/customers. They paid no attention to when doing my nails. so AGGRESSIVE so rushed and harshly filing my nails and she wasn't even cutting my cuticles - she kept using the nail drill which caused my skin to bleed and sting because it's cut now. she was so sloppy, so rushed, so distracted from her phone, gossiping with her co-workers, looking and breaking her neck to look at the customer(s) that her co worker was pointing out. so ridiculous. i only tipped 15% and she didn't seem pleased. i only even tipped 15% because my nails came out nice despite my poor cuticles burn now because she was filing my skin. i wanted to tip $3 or none because of how not focused she was while doing my nails. THEY ALSO DONT CLEAN THEIR PRODUCTS IN BETWEEN CUSTOMERS. please read the reviews and go at your own risk or desperate times calls for desperate measures.
will i come back here again? probably not. i'm thankful my nails weren't awful though.
-
it's been 2 weeks and my nails has turned yellow and it's cracked. awful. read more