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    A1 Auto Rental

    5.0 (5 reviews)
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    6 months ago

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    5 months ago

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    1 year ago

    Wow! we had car trouble on a recent trip and A1 was 100% there for us! I highly recommend this business!

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    Ask the Community - A1 Auto Rental

    Hertz Rent A Car - Sign posted on the door of Hertz where I had a car reservation today June 22nd at 2:00 pm. CLOSED for good!!! Nobody here!

    Hertz Rent A Car

    2.5(25 reviews)
    37.9 mi

    I had a car reservation for June 22. I pre-paid for this car over two months in advance. I received…read moreNO notice by email or telephone that said this office location was going to be closed for good. In fact, 2 days ago, I received an email confirming my pick up on Thursday!When I called the phone number on the door, I got a snotty girl named Rachel from Santa Rosa, who said if I wanted a rental car today, I would have to come to Santa Rosa. That location is over an hour and a half from where I was standing. This is horrible & unacceptable! This is not good business!! When I called customer service, the customer service rep didn't even know the location was closed. He said he would cancel the reservation and my refund would arrive in 7 to 10 days! I was also told that Hertz would not be charging me the $100 cancellation fee! How gracious of them! I was, also, told that Hertz will NOT offer any inconvenience credit for the trouble they caused me. I needed this car to pick up my elderly parents for a weekend trip because they can't fit in my pick up. Our plans have been ruined thanks to Hertz!! I would NEVER recommend Hertz, EVER!

    Horrible! I was picking up my car today and when I arrived at the place I stood there in the lobby…read morefor a good 10 minutes before I called the phone number of the place hoping it would prompt the person to come and answer the phone. When the lady did finally come in side, she was rude and short and acted like it was a burden to her to rent the car out. When the paper work was done, she said she was going to pull the car out front but disappeared for another 10 or so minutes . I looked around the building and she was hosing down the car. The car was just hosed off .. not vacuumed, not clean and was NOT full of gas. The trunk wouldn't open at first but when it did I struggled to get it closed. The dash light indicated it needs to go in for service and it runs like a piece of crap. If it were not for having to have my car repaired, I would have walked away.

    A1 Auto Rental - carrental - Updated May 2026

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