When I ordered my car by phone, I was told a price if I paid then with a credit card. Surprisingly,…read morenone of my cards were accepted! Really!?! When I had to pay at the pickup desk, I was charged $20 extra because I hadn't prepaid! I used the same card that hadn't been accepted by phone. What a scam! Probably won't be using Avis again.

Horrible! i rented a car for 4 days, they had a toyota corolla, but when i showed up they gave me a…read moreHundai. i used it to go to the store and back, 2 days later it wouldnt start, the start engine was dead. had to tow it to a shop, wich i had to pay for. then after 7 days i get a bill and a message telling me i have to return the car and pay for 3 days extra even tho i called Avis who hooked me up with the tow. and then they said its my fault that the car broke down. 200 to rent, 420 to repair the car... what??? dont ever use this rental, they want to scam you and take your money. Also, the car wasnt regristered, it said may 2023, and talking to them they said "this is normal, if you get pulled over by the cops, we will pay the fine" ...oook thats super conviniant.. assholes!!! never again

Was able to leverage this service again while in Napa, and this time, Michael picked up my wife and…read moreher father for a surprise Mother's Day dinner in Calistoga! Michael was super communicative throughout the booking process, and I'm so happy that I've got a trusted transportation contact in Napa. Don't hesitate to book them for your next trip!

Mike was phenomenal for my daughter's wedding!!! He was early and was so patient with my…read moredaughter's tardiness!!! I highly recommend 4M Elite Car Service!!!

Great customer service by Rene. He helped save our roadtrip after having charging issues with an…read moreEV. Loved the car, but charging issues made it nearly impossible to complete our trip. He resolved our issue with zero hassle nor resistance. Within 5 minutes at the counter we were heading out with keys to a gas guzzling truck! Irony aside, I was appreciative.

I had a great experience with Budget Rent-A-Car at the airport. I had accidentally done an online…read morerental at a different location, and thankfully the manager (Rene) noticed that and helped me out. He was excellent and provided five star service. I'm planning on using this car rental agency for all future visits.

I rarely post reviews. But I was in such a desperate situation today. We got stranded in Jenner…read morewith a flat tire. The tow truck could only take one person so we tried Uber and other taxi companies. Marina answered the phone call so quickly and dispatched Eric to pick us up. This area has NO cell reception, no GPS, nothing. Somehow our driver found us and was so pleasant. He helped me install our car seat. We had been stranded for hours and he just made the situation so much better with his positive attitude and friendliness. He got us to where we needed to be safely. I am so grateful to this taxi service open on a Sunday, in an area where no one else would come. Would definitely recommend again to anyone in the area!

Everything-always! Polite, clean, knowledgeable -great touring. Marina and Dwayne are amazing…read moreowners with great staff.

My flight arrived a little pass 11 pm and they close at 11. I called the location several days…read moreearlier and talked to a local representative and told me someone was usually around to allow for late pickup. I arrived and the counter was closed with no one around. A couple was looking around the counter looking for keys they were told was hidden away for afterhours pickup. I ended up taking a lift to my hotel for the night and returning in the morning to pick up my rental vehicle. Pick up was quick and easy. The airport is small, so everything is close by. Pickup lot is around front. They give you the keys at the counter and you walk out to the car and drive off. No presentation of paperwork or parking gates to go through. Returning the car was not as quick and really easy. I do not remember being told but returns is in a different location from pick up. I tried returning the car to the same location as pick up, but no open spots were present. I ended up calling the office and being told it is on the right as you enter the airport pick up drop off area. Visually it has hard to see but it is the parking lot on the right just before the airport terminal. Returning the car was quick and fast and just a short walk to the terminal. A quirk at this location I noticed was the number of texts reminding me when the car was due to be returned. Other locations I have rented from were pretty flexible on what time I was returning the car. This location sent me a link to adjust return time.

I didn't rent a car from enterprise but Damian was super friendly and helpful when the hertz rep…read morewas not available. They have great options at this location and are very flexible.

A group of seven of our friends came to Santa Rosa for vacation. We made the amazingly good…read moredecision to ask Elite Excursions to drive us to various wine tastings. We were so fortunate that Fonzi was our guide for three of our four days, and equally as happy to have Phil join us for one of the days. We seriously can't imagine any way we could have been happier with our choice of drivers. They both were all you could hope for. They went above and beyond the call. Without a doubt, we will reach out to them next time we were in the area.

Sergio, our driver, went above and beyond for our group! Went to a couple wineries and traveled…read morewith an infant, he was so helpful even helping me get my stroller ready for each place! If I'm ever in need of transportation services again, I'm definitely using Elite Transportation! Cost was the best in the area.

The vehicle I received for my reservation on May 9th had a coolant tank that was way below minimum…read moreline. I showed the Budget agent at this location during the pick up time before I left. He told me to buy coolant and refill the coolant tank and I will be reimbursed at the drop off location. Since I was going to SoCal, I didn't want to risk the engine overheating. So, I went to autozone, purchased the coolant, and refilled the tank like they told me to. At the drop off location, I told them what had happened, showed them the before and after pictures along with the receipt from Autozone. They told me they could not do the reimbursement and that I will have to do it at the location I had originally picked up the car. On May 13th, I returned to the Budget at Airport Blvd (the original location) after my trip to inform them that was I was not able to be reimbursed at the drop off location. They told me they could not reimburse me since the car had a prepaid reservation. I feel cheated like I performed free maintenance for their vehicle. They wasted my time and energy and each gave my excuses on why they couldn't refund me for the coolant they told me to buy. Very upsetting.

I'm not certain I've rented from Budget at this airport before, I typically just book whatever the…read morebest deal appears to be when we fly in here. We just need transpo around to our fav wineries, places to eat and hotel and I'm a hand luggage only person so we never need a ton of room. A compact or Economy car is more than enough space. Rate was fair, service was great, car exterior could have been cleaner (the windows were all a bit smudged up) I suppose we could have hit a gas station and dealt with it but it wasn't a deal breaker. Got me to my wine and meals which is all that mattered to me. Would totally rent from them again if their rate comes in as the best for my days in town. Easy breezy pick up and drop off! Final receipt emailed to me minutes after tossing the keys in the return box.

Family owned and operated with honest appraisals and service you can trust. Roger and Caitlin…read morereally care about their customer base. Previously had all regular maintenance with dealer but after their review was complete, able to review repairs that could definitely wait vs. doing "now" and they will keep me apprised of when (mileage & wear) to consider when is actually an issue. Benny is a real pro when it comes to giving you all the facts and figures and comparing other estimates for exact costs. Professional and personable and highly recommend.

Shout out to Benny at Capricorn Automotive, took my friend's car in to have some repairs done and…read morefrom the very first contact, and thru out the process, Benny was professional, very kind and charming. What an asset to the business. Love that guy.