Excellent service! I thought my phone was broken for good. But he got it fixed. I forgot his name,…read moreso sorry.

I stopped into see if they could help me merge 2 email accounts. The girl said she did not know how…read moreto do that. She did not ask anyone else on the floor if they knew, and just let me walk out. Aren't people working there trained on the basics?

I really tried to give this place a chance. I went back three times and each time their business…read morehours are inconsistent. It's really unprofessional. My wife bought a phone from them and the screen just stopped working after an update. I went to them and their business hours is not correct. Waited 2 hours till they were finally opened. They charged me $30 to lift up the screen and just put it back on. After I got home The phone made an automatic update and that's when the camera stopped working. I went back and I waited again a really long time for them to open. I was quoted $100 to fix the camera. There's nothing wrong with the camera. It's just not recognizing the camera since it's not the original Apple camera. I said I got this phone from them. Can I just "switch" the phone with a different one. I was declined and said it will just be a trade in value and will need additional money ($300) to make that switch. I came back to the store again today to bite the bullet to fix that camera. Once again they do NOT open at 10:30/11. I waited till 12 before I left cause my lunch break is over. I am never going back here. Just giving everyone a heads up warning. Do not go here unless you like just throwing away money

AAA CELL PHONES ARE CROOKS…read more Don't wasted your hard earned money!! I gave them a perfect iPhone 15 Pro barely use and they gave me an iPhone 12 and $85. In trade which was a crime in itself, but I was in desperate need and took it. When I got home I quickly found the had repaired the screen with a non apple screen which made it where u couldn't use face recognition or fingerprint and u couldn't scan any codes. I asked him for another phone since he offered a 3 month warranty and he refused. He has over 1000 iPhones and couldn't do one right thing and replace an unusable $200 iPhone. He was still happy to have my iPhone 15 Pro selling for $800+!! Don't throw away your money!! AAA cell pro 1511 S Bowen Arlington Tx 817-404-4096

My 76 year-old neighbor recently lost her brother and it's the first time she's ever lived by…read moreherself and had a cell phone. Thank goodness she got an iPhone so I could help her. We entered the AT&T store about 3:30 on a Monday and only had to wait a few minutes. Shana, the representative, was so kind, caring and thoughtful throughout the process of getting my neighbor's phone set up. She even sent home several notes with pertinent information and how I could further assist her setting up her phone.

My son upgraded his phone at this store and Next Up Anytime $10/month was added without him…read moreknowing. I get a text alert that this service was added. We return to the store and spoke with the same guy Brian that help my son. He said this service is automatically added and that we can return or call customer service after 14 days to get that remove. Also they will charge us a restocking fee if we return the phone since it was open. This is fraud... adding services to customer without informing them and make it difficult to remove. Unacceptable!

I am SO incredibly grateful for Storm and Adam! Another store told me that they couldn't help me…read morewith backing up data and that I would just have to get a new phone and that they didn't have the color of phone I wanted in stock and sent me to this store. Not only did they have the color I wanted but said everything total opposite than the first store. They ended up saving me money and answered my many questions more than once without a single moment that made me feel bad for asking. I applaud this team!!

I called this location inquiring whether they had iPhone 15s in store and was told they do by the…read morewoman who answered. When I asked which colors they had, I was told they can't tell me for "security purposes." While that didn't make sense to me, I respected it and went to the store. There was a long, slow-moving line which I expected due to the iPhone drop this week. As I was waiting in line, an employee named Steph was asking everyone what they were in line for. When I said I was there for the new iPhone and asked if she can confirm they have some in stock and what colors, again I was told she can't tell me due to security reasons. I asked if she can at least confirm that they have some in the store so I don't wait in line for nothing. She refused to answer. A little while later, another employee was walking by so I stopped him and asked if they had any 15s in stock. He said no but they can order one. This is ENTIRELY deceptive and atrocious customer service. It's ridiculous to make a long line of people wait under the impression that they have a stock of phones, not to mention the people in line who weren't there for a new phone who also had to wait for the 15 phone shoppers. Who runs a business this way? I can see why these reviews are so bad.

We just got back in town and went in to get my sons phone exchanged. I get and understand that we…read moreshowed up about an hour before they closed. We walked in and nothing for a few minutes.. Then the guy working walked out and really didn't great us it was more like we were causing him an issue by showing up. I told him that we needed to trade in my son's phone and upgrade it. "Nah, not tonight you don't need to!" Was his response I questioned him saying I'm pretty sure we do. Again, "Nah see we close in about an hour and it is going to take at least that long to do the trade, upgrade phones and all that. You need to come back some other time." He didn't take any time to discuss an upgrade, what was involved or even how much it would cost. Some of the worst customer service I've had.

Useless and unhelpful. Rude, attitude problem, refused to help me close my home internet account…read moreafter telling him I'd already wasted hours on hold and with useless chatbots after having to make an unexpected move due to a family emergency.

1- The sales rep lied about the upload speed 2- Sales rep…read morelied about "give it to the installer to take it back if you don't like it." The installer said, "I won't get paid if I don't mark the job completed." Uplaod Speed is not even 10% of what the sales rep said.

I knew I shouldnt trust Spectrum to be dependable during World Cup. Service has been going in and…read moreout. Im finding something else...

Looked for a repair shop in the Arlington area…read more.. I found this one as it was near my eye doctor and assumed I could get my device repaired during my eye exam. Dropped off iPad for repair a little before 1pm and was told it would be completed within an hour. I was pleased with the time range, an hour was welcomed. He indicated the machine was down and could not give me a recipe it for check in, but he would he call with the ticket number. I never got the ticket number. I called at 4:15 to check on the status he indicated it was complete. I shared that I was a bit away, but I would be there within an hour. I arrived at 6:30 and it was still not repaired. He indicated he failed to call me and let me know that it wasn't ready. He then proceeded to tell me that the debit machine was not in order and I would have to pay cash and to come back in 20 minutes. He gave a me a $5 off card for the next time.

This was a decent place to take your cell phone for replace. Guy was honest and price was for…read morerepair was reasonable. I gave a 4 stars because I had to keep calling for updates on phone status but overall everything was good. Not knowing it but my phone had water damage and the issue with the home button wasn't fixable. The owner recommended I take it to Apple and see if they can fix it maybe give me a credit. I took to Apple and they were able to help. Will definitely come back for any issues.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

Horrible place to get your phone fixed, went there to fix 2 phones and they gave back one of the…read morephones wrapped in rubber bands, we waited 2 hours to take rubber bands off as suggested and the side button of the phone didn't work anymore, we demanded a refund but they didn't give us one, they made us comeback multiple times in order to get the phone fixed. STAY AWAY FROM THIS PLACE.

I had them repair my iphone and within the week my phone screen is on but I can't use it. when I…read morereturn he told me I have to pay for the repair that he did. don't go here unless you are prepared to pay within another week.