I stopped into see if they could help me merge 2 email accounts. The girl said she did not know how…read moreto do that. She did not ask anyone else on the floor if they knew, and just let me walk out. Aren't people working there trained on the basics?

T-Mobile is a great company but our experience there was even better with Ms. Quierra Alfriend at S…read moreCooper in Arlington. She didn't talk in a condescending way and made sure we understood everything we were doing and even saved us quite a bit of $$$. Thank you!

Awesome service! These guys were amazing! They were extremely friendly and knowledgeable. I came in…read morenot sure they could get me what I wanted for my iPhone and I was pleasantly surprised. They gave me what I needed for my phone and worked with me on getting a galaxy 9 plus. They didn't have many options for cases, but they did have a used one that he included to keep the phone protected until I could get something I liked. Will definitely come back when I need to upgrade again!

AAA CELL PHONES ARE CROOKS…read more Don't wasted your hard earned money!! I gave them a perfect iPhone 15 Pro barely use and they gave me an iPhone 12 and $85. In trade which was a crime in itself, but I was in desperate need and took it. When I got home I quickly found the had repaired the screen with a non apple screen which made it where u couldn't use face recognition or fingerprint and u couldn't scan any codes. I asked him for another phone since he offered a 3 month warranty and he refused. He has over 1000 iPhones and couldn't do one right thing and replace an unusable $200 iPhone. He was still happy to have my iPhone 15 Pro selling for $800+!! Don't throw away your money!! AAA cell pro 1511 S Bowen Arlington Tx 817-404-4096

Kia, is an employee who AT&T should be so prooooud of !!!! I have had 2 problems which he took care…read moreof !!!! Today Aug. 24, 2021 i had problems with my billing being sent from AT&T, tried calling 800-288-2020 they were no help at all, My due date is Sept. 5, 2021 and I have been paying $275.88 since May 2021, since I always pay my account on time I needed a response and received none! Decided to go to Arlington AT&T store on Green Oaks and found that Kia was working..(thank goodness) he advised me what he could take care of and he spent 45 minutes solving my problem, and yes AT&T is very expensive if you have UVERSE CABLE but with Kai if you have problems go to store and ask for KIA !!!!!!!!! Willnetta Glover

My son upgraded his phone at this store and Next Up Anytime $10/month was added without him…read moreknowing. I get a text alert that this service was added. We return to the store and spoke with the same guy Brian that help my son. He said this service is automatically added and that we can return or call customer service after 14 days to get that remove. Also they will charge us a restocking fee if we return the phone since it was open. This is fraud... adding services to customer without informing them and make it difficult to remove. Unacceptable!

I am SO incredibly grateful for Storm and Adam! Another store told me that they couldn't help me…read morewith backing up data and that I would just have to get a new phone and that they didn't have the color of phone I wanted in stock and sent me to this store. Not only did they have the color I wanted but said everything total opposite than the first store. They ended up saving me money and answered my many questions more than once without a single moment that made me feel bad for asking. I applaud this team!!

I called this location inquiring whether they had iPhone 15s in store and was told they do by the…read morewoman who answered. When I asked which colors they had, I was told they can't tell me for "security purposes." While that didn't make sense to me, I respected it and went to the store. There was a long, slow-moving line which I expected due to the iPhone drop this week. As I was waiting in line, an employee named Steph was asking everyone what they were in line for. When I said I was there for the new iPhone and asked if she can confirm they have some in stock and what colors, again I was told she can't tell me due to security reasons. I asked if she can at least confirm that they have some in the store so I don't wait in line for nothing. She refused to answer. A little while later, another employee was walking by so I stopped him and asked if they had any 15s in stock. He said no but they can order one. This is ENTIRELY deceptive and atrocious customer service. It's ridiculous to make a long line of people wait under the impression that they have a stock of phones, not to mention the people in line who weren't there for a new phone who also had to wait for the 15 phone shoppers. Who runs a business this way? I can see why these reviews are so bad.

I recommend going straight to Rego he did very well helping me with transferring phone data which I…read morehad a lot of issues with. He made it very convenient even though the phone transfer gave us a hard time his customer service skills really showed kept a great co no conversation and solved my phone transfer with urgency and great sense of humor.

We just got back in town and went in to get my sons phone exchanged. I get and understand that we…read moreshowed up about an hour before they closed. We walked in and nothing for a few minutes.. Then the guy working walked out and really didn't great us it was more like we were causing him an issue by showing up. I told him that we needed to trade in my son's phone and upgrade it. "Nah, not tonight you don't need to!" Was his response I questioned him saying I'm pretty sure we do. Again, "Nah see we close in about an hour and it is going to take at least that long to do the trade, upgrade phones and all that. You need to come back some other time." He didn't take any time to discuss an upgrade, what was involved or even how much it would cost. Some of the worst customer service I've had.

The only reason that I ever had Spectrum to begin with is that it was only one of two options for…read moreinternet in my area. There would often be outages, especially at night. Also, the price steadily increased until we were paying over $90.00 a month for sub-par internet. When we finally had more options open up for internet in our area, it was a no-brainer to get better quality service for cheaper with a different company. When I called to cancel, the representative repeatedly tried to sell me other services like cell phone service and offered to upgrade our internet speed. I had to tell him five or six times that we didn't want any of that because we had already set up internet service with another company. He wouldn't take no for an answer and was extremely pushy and rude. Finally, he set a date for the service to cancel. I was also informed that we would have to pay for service for almost another month since Spectrum doesn't pro-rate for the number of days left in a billing cycle, so we were forced to pay for internet from two companies at the same time. I then tried to find a phone number for my local Spectrum store to inquire about dropping off my modem, but no phone number exists. I went in to encounter an hour-long wait time. I was then told that I could just leave my modem and that I would get an email confirming that it had been processed within a couple of days. A couple of weeks passed, and I received no email. I called to make sure that the equipment had been returned and spoke to another rude representative who treated me like I was an idiot, and according to her, getting a confirmation email about equipment return is not a thing. Every single person I dealt with treated me with disrespect and apathy, and I can only say that I'm grateful to be done with this horrible company and its absurdly bad customer service. I will never patronize this company ever again.

I hate Spectrum internet, particularly their call reps. First I try to cancel my subscription…read morebecause it is pricey. The guy on the line convinces me to stay and do the promotion with a zumo device. He told me my monthly bill would never go past $95 bucks. I fall for that, and here I am now paying $125 a month, it gradually goes up. I cancel it for good this time in December, and the lady on the phone promises me I would not be charged this month (January), but here I am getting charged. Spectrum reps are liars and I am done with this service forever.

Just had my cell phone screen replaced on my Iphone 5s and they did a great job for a reasonable…read moreprice. Definitely recommend their services. I just had another one of my phones repaired here 11/25/2016 and just like last time the repaired it quickly and for a great price! Thanks again!

Looked for a repair shop in the Arlington area…read more.. I found this one as it was near my eye doctor and assumed I could get my device repaired during my eye exam. Dropped off iPad for repair a little before 1pm and was told it would be completed within an hour. I was pleased with the time range, an hour was welcomed. He indicated the machine was down and could not give me a recipe it for check in, but he would he call with the ticket number. I never got the ticket number. I called at 4:15 to check on the status he indicated it was complete. I shared that I was a bit away, but I would be there within an hour. I arrived at 6:30 and it was still not repaired. He indicated he failed to call me and let me know that it wasn't ready. He then proceeded to tell me that the debit machine was not in order and I would have to pay cash and to come back in 20 minutes. He gave a me a $5 off card for the next time.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

This is the third time I have used the services at this place and I just must share with people my…read moreexperience! First they replaced the screen on my phone for the price less than any other place at the mall with the great quality that you won't be able to tell if it was ever cracked. Then my husband old phone wouldn't turn on so we took it to Apple Genius Bar in Dallas and they said the phone' mother board was damaged and there was nothing they could do to fix it or retrieve the files that were on the phone and suggested us to get a new phone (of course). So we took his phone to "The Fix" and it turned out we needed the charging phone replacement. Which they ordered and replaced for $75!!! We are so grateful they fixed and made the phone work again and us being able to access the life changing files on that phone! Thank you so much guys! Highly highly recommend this business! If you need your phone fixed this is the PLACE!

I had them repair my iphone and within the week my phone screen is on but I can't use it. when I…read morereturn he told me I have to pay for the repair that he did. don't go here unless you are prepared to pay within another week.