Terrible experience…read more Our Santa Ana to CBX bus was scheduled for 11:15 PM, but the driver left before the scheduled departure time. Our confirmation did not specify the pickup platform or state that we had to arrive a certain amount of time early, and they did not provide any sort of access to terms and conditions. We paid $205 for a service we never received. To make matters worse, agents Janet and Arturo were extremely negligent and rude when we tried to resolve the issue and hung up on me instead of helping. Completely unacceptable customer service. I requested a full refund and would not recommend El Paso Los Angeles Limousine Express at all.

Run RUN RUN AWAY. this bus stop was very nice 5 years ago, I used this bus station for over 10…read moreyears, but now is infested with homeless, is not safe to park, or wait for the bus there. Please go somewhere else or you will be stabbed by a homeless person. Very dangerous

Jose b was an amazing bus driver, communicated well and ensured our student safety we used him for…read morea field trip.

We booked two 54 seater busses from Long Beach to Temecula and back for an event…read more Their prices were reasonable and communication was easy. The busses were clean and comfortable. They arrived on time. The 4 stars are because we were promised blue tooth sound system, but it was not available on the bus they sent.

I used Escape Limousine for my sisters 21st bday and loved their services. It was a large group of…read more17 and fit perfectly. I am surprised they don't have any reviews. They communicate effectively and fast. You sign an online contract and require a deposit and immediately send you your receipt with confirmation. Driver was very polite and professional. I can't wait to book them again. I definitely recommend their services.

Mario the Party Bus Driver is awesome he showed up 15 minutes before very nice person polite. He…read moregave us free drinks sodas waters and ice. The Bus was very clean. And luxurious I'll give escape limo 10 starts if I could

I herby want to express my appreciation and respect to the bus 14 Driver Carlos Olivera employee…read morenumber 3107 He crossed the mile helping me and was very courteous and kind. May God bless him for his kindness

Usually I don't have a problem when riding with Omnitrans as a student, but in my past few trips I…read morewas given a harder time to get on the bus. I let the driver know I'm a student and show my student ID that says student on it but they seem to not believe me and give me a hard time saying I need to buy a bus pass or scan the app. I've never had to do that before. I don't always have to do this but I've noticed that recently they have been giving me a hard time and once I asked around, other students are experiencing similar issues when trying to ride.

So after having great service on MegaBus from Omaha to Chicago a few weeks ago, I decided to take…read morethe MegaBus from Riverside to Las Vegas and meet my wife and in-laws on their way back from visiting my son at college. I planned the trip from my house using Metro to Riverside then off to Vegas baby. At this point, your thinking; uhh, do you know you are rating Greyhound Bus lines? Well, here is what happened, I did not reserve my seat until the day of and you guessed it, by that time MegaBus was sold out. So I needed to find an alternative and I had heard about BoltBus, a Greyhound subsidiary. Unfortunately, there were no Bolt Buses leaving in the time frame I needed so I looked up Greyhound. Greyhound service was twice that of BoltBus and MegaBus. On top of that, I could only catch Boltbus in Union Station and I had no desire to go to LA although I would still like to try the service one day. So I have to go to San Bernardino to catch this regular bus, although it did have hook ups and WiFi [again, very very slow]. I am a big guy and my ass was sitting on the seat belt buckle for four and a half hours. I had to squeeze into the little guy sitting next to me. Although from his reaction, he looked like he was cold and I am a big heater [just sayin]. I think it will take a week to forget the pain my ass is in. I still feel the belt buckle latch!!!! We got off to a bad start because we were waiting on another bus to bring 5 more people. We ended up leaving an hour late. We skipped our stop in Barstow so we were only 15 or 20 minutes late to Vegas. Next time I will wait for the next MegaBus or Bolt bus and I WILL PRE-ORDER MY TICKETS WITH PLENTY OF TIME! Wan't super bad for a short trip but I don't think I could handle more that 4 hours on this bus.

My sister had passed away in New Mexico her husband did that to her. I needed to get my nephews…read moreover to California to me. They are 13 and 16 years old I bought them two tickets and unfortunately detectives needed to talk to them through the investigation as they are witnesses so I needed to cancel my tickets or push them until they're released from questioning. I called Greyhound and asked them nicely and I explained to them the situation. They said it's gonna be a $373 cancellation fee and I told them can I push the date maybe I'm not sure when they could be done there's a ongoing investigation ,I'm not sure.... they said it would be an extra hundred dollars plus a cancellation fee of $373. I wouldn't recommend this place at all no compassion no empathy not even understanding. Nobody spoke good English and I was hung up on the first time I called.

Carole was amazing to work with getting a party bus for my daughters prom. Super response…read more Our driver Yolanda was fantastic and made it fun for the kids. I highly recommend!!! Thank you again!

We had the best time celebrating my husband's 30th birthday! Carole was so helpful and made booking…read morea breeze. They called a few days before our scheduled event to confirm. The bus was clean and spacious, on time and our driver Yolanda, was very accommodating and communicated well. We loved her! Highly recommend and would love to use again in the future!

The customer service of this company is absolutely elite. My girlfriend dropped her phone at a bus…read morestop by Union Station and someone mistakenly gave it to the driver of a bus going to Las Vegas, while we were taking a bus to Phoenix. After a few days the owner of this company personally called me to let me know he had the phone in his office and offered to meet us during OR after business hours at a location of my choosing! We were extremely grateful, and a friend of ours was able to pick the phone up on our behalf. Zero hassle; just fantastic, personal, elite customer service. Would undoubtedly use their services again. EDIT: forgot to add that the buses were very clean and comfortable

Extremely disappointing and unacceptable experience…read more We hired this charter bus company to transport approximately 110 youth soccer players to a soccer camp. We paid $6,524 for the transportation, and the company canceled on us the day before the scheduled trip, leaving our nonprofit organization scrambling at the last minute to find alternative transportation for more than 100 kids. What has made the situation even worse is the lack of communication afterward. We have repeatedly tried contacting Robert, the person we had been dealing with, regarding the money we paid and the cancellation. Instead of addressing the situation directly, our calls have gone unanswered, and when we have called from different numbers, we have reportedly been given different names. This is not how a professional transportation company should conduct business, especially when dealing with a nonprofit organization and the transportation of children. We paid a substantial amount of money in good faith and expected the transportation we contracted and paid for. Canceling one day before the event caused significant stress, additional expenses, and disruption for our organization and the families counting on us. We are asking for accountability and a resolution regarding the $6,524 payment. I strongly recommend that anyone considering this company get everything in writing, confirm the reservation well in advance, and make sure you understand exactly what happens if the company cancels.

Arrive early for passenger are coming from Anaheim & Los Angeles for this pick up…read moreTo Vegas. This area is also a parking lot for the metro lines and trains. May take awhile to find parking. Located in a scary part of town especially if you're a female by yourself. But there is a lot of foot traffic

I just got back from another trip to Vegas via Megabus and just wanted to update a few things:…read more The bus was early again, which was great since we left on time. The driver was nice, he was the same one from my first Megabus experience to San Jose! Anyways, I thought he'd stop at Barstow like the last driver but this was not the case. Not a big deal but good to note for future trips. Bus driver may or may not stop so grab some coffee or snacks ahead of time! This time I noticed there was a sign right as we exited the bus in Vegas that had instructions as to what to do to take the buses to the strip. The bus we took ($6 per person) dropped us off in front of Paris Hotel and we were staying at Flamingo so we had to walk a bit with our luggage. Personally I think I'll try to flag down a cab in the future but my friends didn't seem to mind doing that. On the way back, the driver stopped at Barstow but on the other side so we had an option of eating at Subway or grabbing snacks at the gas station. Good trip both ways except the girl sitting behind us was on the way back was on her phone a lot and talked about personal things we didn't need/want to hear very loudly! Thank god for headphones!! :)

Truly the best best place to take your coach. They fixed mine the same day, and I couldn't be more…read moreimpressed by the whole experience. I will go to them for everything involving my coach. Thanks again stormTrooper Coaches!

This company hands down has got your priorities straight. Service and comfort to the max. You want…read morethe best, they will give it to you.

We need a car service for about 20 people. Mr. C was professional, respectful, and accommodating…read more What a pleasant experience for my first time renting. Also, with all the places and spaces we put Mr. C through?? He did it all with a great attitude. You couldn't ask for more. His car was immaculate, has great air conditioning, and was comfortable. He has a microphone in it if you want to give a real tour and communicate. Also, he will let you link your music so you can bump whatever you like. We were unable to book him for another time but were so glad that we were finally able to. Thank you for your service. And I'll be referring more clients!

We used Big C's Charter service for our senior leadership trip with 20 high schoolers. This is my…read more3rd year planning this trip and this was the first time we have used Big C's and it was the BEST charter experience we have had. There were 20 high school seniors and 4 chaperones and we were picked up on time in a clean, beautiful bus, with wonderful service. We spent 10 hours going to different stops in LA and everything was perfect, including an ice chest of ice-cold water! We used them again on our trip to the airport a few days later and same experience. Communication was perfect from inquiry about pricing to contracting and during the trip. I booked with Big C because of the wonderful Yelp reviews and am so glad I did. They will definitely be our go-to charter anytime we are in Southern California. Thanks Clarence!