1st - the drivers overall have been good 2nd- Ive been at two stops where the bus just passed me up and didnt stop 3rd - they dont follow the time schedules... either they come to early & dont wait & just leave OR they are 20+ min late (YES thats happened and I ended up walking my whole 5mile distance) 4th - the fact that they run every 60min on avg means if I have an appt and miss the bus, I'm going to be late which happened yesterday for an important medical appt after I jogged to reach the bus stop because they were 6min early and didnt wait/ or stop for me so I had to wait for 1hr before the next bus came. so far very disappointed with Omnitrans experience but due to my car situation, this is my only option unfortunately. Uber has gotten too expensive... DO BETTER!!!!!!!!!!!!! read more

The shittiest bus company in the US, by far!! The bus system in Las Vegas, NV, is said to be the worst. But compared to Vegas, OmniTrans are absolutely atrocious!!! Stops keep closing and opening and closing again. The drivers never adhere to the schedules. You think you can transfer to another bus in time because you have over over 10 minutes layover time? Forget it!! Somehow they will MAKE DAMN SURE you are late by a minute or two. And the next bus is not for another hour. And sometimes, ironically, busses leave 5-10 minutes earlier than the scheduled departure time, leaving you zero time to transfer from the previous bus. Ride OmniTrans if you are a masochist, who enjoys wasting half a day between two busses. I am fed up and will never come to Ontario again because of how horrid OmniTrans is. read more

This bus driver is already going to show up to the station late as hell and then leaves to go use the bathroom taking up more and more time now im going to be late as fuck to work this company is super irresponsible with that stuff i would rate it a 0 if I could read more

Horrible experience with Omnitrans. Hit my car with one of the loose tires and refuse to pay for the damage to my car. Will be reporting them to government agencies who regulate bus companies. read more

Omnitrans - My company logo - Public Transportation Near Me - San Bernardino, California

Front door pick up and the price is amazing for curb. Curb service. The drivers are very personal read more

The frequency of bus 84 once a hour whether it's Monday thru Friday or weekends doesn't change same thing . Also stops to early whoever made these schedules they didn't think about the consumers how will it affect us only interested in themselves one sided biz Foothill transit use to be this way but they've come a long way oh I forgot bus service closed on holidays what a public provider closes on a holiday I hope mgmt takes a good long look at this service I hope and pray you will make adjustments read more

Omnitrans - Handicap seats - Public Transportation Near Me - San Bernardino, California

They are reliable, and efficient there customer service is amazing, they care. Thank you Omni

We took Omnitrans Access bus. We haven't taken it in a while because the previous drivers were unprofessional, played music too loud, went too fast and didn't know how to accurately tye down a wheelchair or scooter, my wife tipped over twice. Today Richard came to pick us up, bus 9232,. He knew how to do a tye down, he was careful of bumps and dips, didn't play music and very professional. Thank you Richard. read more

Driver wouldn't start until I found my money after I told her I was going to the train station (dressed nicely and used them multiple times after exiting the train) tell me they wouldn't take tap cards. My policy is to possibly forgive but never forget. I'lol use another transportation. Luckily, the train waited for me. Had they not, i would have had to wait for the next train. I'll still take the bus from the st because I don't pay but not $1 of mine will go into their buses again unless i get 5 free rides for the disrespect I was shown. I don't point to people but I do call out companies and their disrespectful policies. read more

Employer 2764 (bus 14) on tuesday april 8th 2025 saw a dude at a bus stop and purposely drove passed them because cones were in the way, at the last stop before getting to the transit center in SB, a dude told him to stop cause it was his stop and continued to try and drive off anyway train your drivers better. read more

The bad. The conductor for the 290 that is supposed to arrive at 2:10pm in September 5!! The other conductor and I are waiting for the bus and I decided to take the Route 14 and Route 61 to go home read more

Bus 4 3928 was rude after I had show her my school id she still made me pay I thought students didn't pay she was rude and keeping rolling her eyes. Sunday August 31 at 3:25 pm read more

Reliability is a issue. How many times can you be late to work. Better security needed.

I signed up for the OmniAccess program that provides call a ride, Uber discounts, and mileage reimbursements for the disabled. The representative was helpful and informative. It took 3-4 weeks to get approved. read more

I was having a rough morning..and was on a time crunch..didn't think I would make the bus on time..I would of missed it by 2.3 seconds I flagged the bus driver hoping it had a stop at the next stop..she didn't but she still stopped for me..she was a BIG BLESSING for me this morning..because we know how these schedules are..‍..my trip would have been cancelled..but thanks to bus operator 3183 driving bus # 1206 I am on my happy lil way to get things done..it's rare when u come across a driver who understands and is willing to do lil things like this..she don't know it but she saved the day..I am totally grateful for this woman..if iii had any control of it I would give her a raise....ik my God will repay her double..THANK YOU BUS DRIVER 3183..OMNI TRANS u hired a GreaT one..once again THANK YHU! read more

Not a very good example for omnitrsns & I should have reported this situation but my grandson didn't get the drivers name or badge #. This driver didn't stop when the Button to get off was rung the driver said it was too late to stop! So she then passed aother stop so my grandson almost passed three stops & in the heat had to backtrack & walk the distance home which the stops are quite a distance from each other! Some people don't kno the rules about advising the driver to stop bcuz they don't ride the bus often enough read more

Today was a Good day, Omni Showed up to pick up guest on time Hallelujah thank you Jesus, Driver Kelly & Dispatcher Brianna Did an Amazing just in assistance with the Elderly patrons today read more

Omnitrans - This bus arrived on time monday - Public Transportation Near Me - San Bernardino, California

This post is just for Route 66. I rode bus 66 got on arrow route and central. As soon as the driver open the door he point d at my stroller I took my kid off and closed it as fast as I could. Found a seat before I could get her seated he start driving almost making her fall. Then when I try to get off the bus he let a lady out then as soon as I was near the door to get off he closed it and was about to start driving. I said what was his problem and he started arguing. This is horrible service. The bus number is 2354. read more

I enter their bus and the front doors don't dont open. i ask operator #3642 if the front doors are working and with a snobby attitude she replies you on the bus aren't you. keep in mind I walked from the front of the bus to the rear of the bus to enter the bus. read more

I ride Omnitrans quite a bit. Bus driver 1294 on the #19 eastbound very polite, made a turn where construction was going on felt like we were going to flip over! He took the time to assure we were all ok before continuing on the route. Safe driver as well! Thank you! read more

If I could I'd give omnitrans zero stars . One of there drivers name Todd Buckley hit my parked car in broad daylight he wouldn't even speak to me his field supervisor was the one to speak to me and all he could continue to say was call your insurance and let them know Omnitrans hit your vehicle and they will cover everything!! Called police made the report exchanged info it's been 3 months now still nothing go an attorney got ahold of the HR lady by the name of Susan Mendoza which she was no help sent me the claim for which took her 1 week to send to my attorney filled it out sent it in no response , days later she response with your claim was sent to a 3rd party nothing else! Then come to find out she not just blocked me but my attorney from contacting her I will be contacting headquarters next. read more

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One of the main problems with OMNITRANS is that the PASSENGERS don't know how to catch the bus. They are NOT at the sign to be picked up. The passengers almost NEVER have their fare ready. The passengers want to ride for free. The passengers refuse to wear masks. The passengers want to fight the drivers for stating the rules and trying to keep everyone safe. The drivers don't get breaks on most routes, they drive 8+ hours daily with little to no time to simply stretch their legs. The drivers don't have time to use the restroom without the bus running late and passengers all up in their face. No one considers that the drivers are responsible for many lives on, off of and around the bus. The drivers are required to be perfect in every area, they literally can't make one mistake without receiving the MAXIMUM PENALTY. The drivers are constantly threatened, cussed at, called RACIAL SLURS and DISRESPECTED because the bus is late. The drivers don't make the bus late. The passengers make FALSE COMPLAINTS which causes the drivers every breath to be analyzed. Drivers have no time to de-stress. Stand at the bus sign, have your fare ready know where you are going, pay attention to know where you are getting off and things will go a lot smoother. The drivers love driving for you, they just need your cooperation. read more

Omnitrans - Public Transportation Near Me - San Bernardino, California

The buses are everywhere!! I started riding in 1985...they have always been safe. I enjoyed riding cause I got to site see along the way!! read more

Omnitrans - Public Transportation Near Me - San Bernardino, California

I feel for the people that have no means of transportation other than the buses in San Bernardino county. You are close to either being stranded or spending a long time riding to your destination. I complain about LA area being congested & everyone going to every single stop....but here...it seems a lot more of a stretch on top of everyone getting off at every stop. Anyhow..... Believe it or not I actually like riding these buses more than the ones in LA. I mean you get your fair share of stragglers in both counties, however out here they don't get as loud, obnoxious & annoying as they do in LA & OC counties. Seems to be a mutual respect thing or something? My big complaint is that they have schedules posted at each bus stop that are outdated & haven't been replaced, leaving you misinformed. I thought we'd have to wait another hour till the bus came., but it came in 15 minutes, WTF? Almost took off to grab a bite & we really would have been SOL.. The buses are cleaner than most in LA, you don't have that nice lingering horrific aroma of body odors, cigarette/pot & alcohol odors that you so can't wait to inhale. (yes you get that here too) but not as much. People out there just really seem to just want to get to their destinations w/less bs. Bus drivers are hit & miss. Ones I've encountered were just doing their job & looked worn out, but still gave standard service. Buses were Air conditioned & some packed to the rim..(Bus 1 Colton/Del Rosa - since it's in front of Metrolink). The only thing that made it not like LA was feeling like you were out in the middle of nowhere and the large pockets are undesirable areas - especially where one of the main bus center areas (connecting routes at the Carousal Mall - a ghost town mall, now boarded up & vacant and definitely scary looking) At that point I will take a bus in LA even in the worst areas than out here...you got more people and more areas of thriving businesses & bus stops that go hand and hand. And standing out there in the heat is painful :( Also, they don't do transfers, not a good thing. They also have smaller bus-vans (Omnigo), but only for the low density/ low demand cities of Yucaipa, Calimesa & Chino Hills that loops clockwise & counter-clockwise.....Now those ports of transportation are much better!! Feels like you have your own personal van transportation or back in time, like in the good old days. I give those Omnigo vanbuses 5 stars, I love those!!! read more

If you are looking for a good company to work with, this is not it. Drivers are not appreciated here and the passengers are treated 10 times better. This company does not respect the drivers and their hard work into making sure that the buses are out and running on a timely schedule Good benefits but no retirement plan read more

Shitty ass bus line service! Would seriously never use but unfortunately have to due to my car being out of service. ALWAYS LATE. ALWAYS. its a rare day when omni is on time. Rude ass drivers. Late ass busses. I don't have 1 positive thing to say about omni trans. Prices just went up again, for what? They're just getting shittier. So upset with them all the time. (Ps was gonna give no stars but i was FORCED to give a rating) read more

The drivers are great and good friends to make. Some of them are not very nice people. The people in the transit center at customer service desk are really nice. Overall will definitely recommend to ride when there is no other option. read more

Always late and never on schedule worst service metro more reliable, waited for a bus that never showed up and it was its first bus of the day and had to wait for the second one because it broke down from their incompetence now i lost a job because of them. read more

Worst bussing system in California...routes end too early..anf we cant even drink water on the bus and its really hot Bus driver for route 7 from sierra to transit center at 11:05 on may 4th 2017 is a real asshole read more

This public transportation company is a joke. It has left my son stranded multiple times! when it was supposed to arrive as indicated on their text message they fail to show up. Other times it has been over 15 minutes late and today my son was waiting at the bus stop clearly visible and the bus failed to stop and pick up!! Totally unreliable service!!!!!! read more

Omnitrans company does not clean up at their bus stops. The trash cans are ALWAYS full with trash all over the sidewalk and around the sitting areas and the area is left that way for days, especially during the 1sr of every month. I actually had to call in on one of their locations because it was trashed for a whole week. They do not do Quality checks at their bus stops. read more

This public transit serves a large metropolitan area yet there is no bus service on holidays that sucks

I visit Rancho Cucamonga every year or so to visit family, and since I do not own a vehicle (it's pointless in New York City), I sometimes take public transportation to get to major transit centers. As many people have mentioned, public transportation in Southern California is a joke that's been ongoing since the extensive streetcar system was dismantled back in the fifties. Believe it or not, the LA area had one of the most comprehensive transportation systems in the country up until post WWII. Pretty sad really. As the area has become more densely populated and as freeways have clogged up throughout the Southland, many different agencies were formed to serve the needs of the public. Omnitrans is one of these entities, and it provides bus service though out the San Bernardino area. Most of the routes are along major streets such as Foothill Blvd., and link different suburbs together and connect at transit centers to other agencies (such as LACMTA). Unfortunately, since these agencies are not run by the same people or by the same county, you usually have to pay different fares. So a trip to Downtown LA may run you two or three different fares as opposed to just one. What is good about Omnitrans? It is cheap. Only $1.50 from the last time I rode, which is a dollar cheaper than back home in NYC. Most of the buses are fairly clean and new, and the drivers are friendly and helpful. It is also convenient if you live along a major line, since almost all the lines terminate at a transit center or a major stop (colleges, downtown areas). For example, if you live in Rancho Cucamonga or Upland and go to school at Chaffey College, it would be very convenient since a couple of lines run straight there. Otherwise, be prepared to research and walk/bike if you want to get anywhere else. If you need to get to the LA area, you are better off taking the Metrolink and transferring to the Los Angeles Metro. Also, as I mentioned previously, if you need to get anywhere that is off the major roads, you will probably need to walk quite a bit to get where you are going. The lines are fairly limited, and only run every thirty minutes at best, every hour at worst. It's not the best transit system, but not the worst either. You can get by on it, but it's still light years away from being a good transportation provider. read more

If I could I would give this piece of shit company no stars. Because my car was totaled and I live in Rancho, I am forced to use omitrans as a.means for transportation for the time being. They didnt anger me until this morning. I take the 68 southbound at 6:35 every morning. Well that bus never showed causing me to be late to work. While on the bus stop, I gave them a call and asked the rep what happened to my bus. She said that because of the fire, the busses were being redirected. Ok. Understandable. But heres the problem. There was nothing said about that on their website or next trip app. I told her this and told her about that useless next trip crap they call an app. She then tells me that the app hasnt been working for about two months! Well then why in the hell is omnitrans still telling people to use it??? I was pissed. The rep was uncaring and for sure lacked customer service skills. She didnt like what I wad saying so she hung up in my face! Couldnt believe it. I called right back and asked to speak to a supervisor. They gave me her vm. I left a brief description of what happened and my number and the supervisor has yet to call me back. I doubt she will. All in all, this bus company is shit. And know that the reps dont identify themselves so there is really nothing you can do to report them. If you have a complaint, you have no resource here so dont even bother giving them a call. Omnitrans shows how low of a company they are by the way they tolerate the poor and unprofessional treatment of their bus riders. If I didnt work so far away and need this bus, I would start my own Montgomery bus boycott right here in SB county and hurt them in their pocketbooks. Omnitrans=FAIL read more

I've taken public transportation for over 30 years all over the world, and I'm also from the Bay Area. I have to say that when people here complain about buses not being clean, then they haven't seen the horrors I have. The buses aren't extensive, nor do they run as frequently as I like, but they get me where I need to go. The only exception was one stop was for under the 10, and that made me decline a job interview. No way I can feel safe walking to work when the evenings get dark earlier. The SBX is especially nice, with free wifi, and electrical outlets if you need to charge your phone while you're travelling or while you're using it. I like using their NextBus app. And although it irritated me at first, it really is good not having paper schedules. Save the trees, and all. Modern tech has made it easy to find out when the next bus is, whether by their app or even Google. The ticket machines don't take cash, which I found odd. But it beats wasting a quarter when you don't have proper change. read more

The SBX Green Line should operate on a 20 minute frequency, which would still allow it to maintain timed connections at the transit centers. I hate seeing the articulated buses and stations empty. 40ft buses should of been tested first and operated in a format similar to Metro Rapid, not the Orange Line or Silver Streak. While San Bernardino is part of Greater Los Angeles, you cant compare it to Los Angeles. read more

They don't offer any transfers (for their own buses or inter-agency transfers) which is quite annoying. The bus drivers are often rude and often ignore the stop requested signal, causing customers to miss their stop. They do have a good number of routes that are useful for getting around the area, but their attitude needs work. read more

Well I haven't been satisfied with omnitrans, because of the mix up I had with a omnitrans / access ID sent to wrong house, they said it will be a week to receive a new one this whole week I didn't receive the new ID, so today I called and they said they don't see that it was shipped out so now they will send another one and it will take another week this is ridiculous it's been 3 weeks with no ID they don't call back even if you email them they are so unprofessional read more

What can you seriously expect from public transportation? You aren't being driven around in no Rolls Royce. The buses are relatively clean, bus drivers are very nice. It gets you from point A to point B. And you get to ride free if you're a Chaffey student (though I'm sure other colleges apply) read more

Witnessed a bus driver driving right through a red light. I couldn't believe it! I contacted their office and apparently there is only one 'customer service' person who was not in that day. I did speak to someone else, though, and filled out a complaint form on line. Be careful read more