Greyhound Horror Story - DO NOT USE THIS SERVICE
(Zero…read morestars if I could)
This was the most disgraceful, inhumane, and unprofessional travel experience I've ever endured -- and I say that without exaggeration. I traveled round trip from California to Texas with my elderly grandmother, who suffers from joint pain and stiffness. What we thought would be an affordable and reliable option turned into a complete nightmare.
Let's start with the bus itself: the photos and promises on Greyhound's website are blatant false advertising. The buses are old, uncomfortable, and falling apart. The seats barely recline, legroom is non-existent, and the ride becomes unbearable after just two hours. The WiFi was a joke, the outlets didn't work, and the air conditioning came and went as it pleased. The onboard restroom was disgusting -- more like a portable toilet in a junkyard than anything acceptable for human use.
We experienced multiple delays, driver no-shows, and long, unexplained waiting periods at dirty terminals -- all while Greyhound offered zero communication or support. Stops for food were limited to 10-15 minutes at gas stations, where passengers were forced to choose between grabbing a bite or using the restroom.
But none of that compares to what happened on the ride back.
Our bus began overheating and breaking down in El Paso. The driver told everyone to unload because a replacement bus was on the way. That was a lie. After waiting inside the terminal for over three hours, we were finally informed that the driver had canceled and there would be no replacement bus. Worse -- the station was closing, and we were told we would have to wait outside, overnight, with no shelter, no hotel voucher, no food, no water, and no support. My elderly grandmother and I were left outside, stranded, for nearly 15 hours. Even then, we were told the next morning's bus might not have space for us -- and still, no guarantee of a refund.
Greyhound left us homeless, hungry, and unsafe. This company should be ashamed. They have no business operating in the travel industry if this is how they treat people -- especially vulnerable passengers.
If you're considering Greyhound: don't. Pay more. Fly. Drive. Walk if you have to. But do not trust this company with your time, your money, or your safety