The customer service of this company is absolutely elite. My girlfriend dropped her phone at a bus stop by Union Station and someone mistakenly gave it to the driver of a bus going to Las Vegas, while we were taking a bus to Phoenix. After a few days the owner of this company personally called me to let me know he had the phone in his office and offered to meet us during OR after business hours at a location of my choosing! We were extremely grateful, and a friend of ours was able to pick the phone up on our behalf. Zero hassle; just fantastic, personal, elite customer service. Would undoubtedly use their services again. EDIT: forgot to add that the buses were very clean and comfortable read more

Extremely disappointing and unacceptable experience. We hired this charter bus company to transport approximately 110 youth soccer players to a soccer camp. We paid $6,524 for the transportation, and the company canceled on us the day before the scheduled trip, leaving our nonprofit organization scrambling at the last minute to find alternative transportation for more than 100 kids. What has made the situation even worse is the lack of communication afterward. We have repeatedly tried contacting Robert, the person we had been dealing with, regarding the money we paid and the cancellation. Instead of addressing the situation directly, our calls have gone unanswered, and when we have called from different numbers, we have reportedly been given different names. This is not how a professional transportation company should conduct business, especially when dealing with a nonprofit organization and the transportation of children. We paid a substantial amount of money in good faith and expected the transportation we contracted and paid for. Canceling one day before the event caused significant stress, additional expenses, and disruption for our organization and the families counting on us. We are asking for accountability and a resolution regarding the $6,524 payment. I strongly recommend that anyone considering this company get everything in writing, confirm the reservation well in advance, and make sure you understand exactly what happens if the company cancels. read more

Robert was very responsive to all of my questions and concerns. I felt comfortable booking with them for our group outing. The bus arrived earlier than expected which was wonderful! The driver, Frank, was a very nice gentleman. The day was a success with the multiple stops we had planned. I highly recommend Odyssey bus for any charter needs. They offer very competitive pricing!! read more

Robert and Cyrus made our school trip a success. The bus arrived early and the ride to and from our event was clean and safe. Thank you for taking care of us. We will see you on our next trip! read more

Needed them take a group of kids & adult drill team from la to Lancaster and they were the cheapest and the most pleasant to work with I can't remember the drivers name but ms Debbie & Ali are a pleasure to work with we had some last min hiccups but they worked with me & got everything taking care for me Debbie even gave me her personal cell to keep in touch with her if I had any questions or concerns the children loved it and some had never been on a coach ever they stated how clean the bus was and updated can't thank them enough will definitely use again in the future the children's collective thanks you read more

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Robert was a lifesaver for our football team this week. After calling every bus company in San Diego, Riverside, and Orange County with no luck Robert was able to secure not 1 but 2 buses to take our player to a playoff game. The drivers were punctual and courteous, and the buses were comfortable and clean. Additionally, he communicated with me throughout the entire process and was always available to answer any questions in a timely matter. Thanks again for the stellar service, we will definitely be using Odyssey again! read more

I had reservations about this place since their customer service was terrible. I dealt with it and the coach and driver were excellent. However, the second time around proved to be worse. After being told our reservations were solid many many times, somehow a week before our big event we were told our reservations were lost and they had no coaches available (it was comi con weekend in SD). And the person we were originally working with no longer worked their. They didn't bother to help me find another coach, only gave me names of 2 places to try and I was pretty much on my own. I feel like they left me high and dry with trying to find transportation for 50ppl. It was apparent they wanted their coaches for comicon only because they couldn't be bothered helping me. I don't recommend this place and will never use them again. Thanks for the response Christina, how do you explain, that all paperwork was returned, probably fell through the cracks when the employee I was dealing with left, and everytime I spoke to someone, my reservation was always confirmed? Like you said this was an unfortunate circumstance, which cost The company a customer. Hopefully things have improved. read more

ABSOLUTELY the BEST Charter bus company in the world. Me and my groups of 48 had the time of our lives! Service was perfect, they were punctual and to top it off My wife lost her ring and they called to inform me that the FOUND IT! And they brought it to me. I will never use another Charter company again in my life. read more

WONDERFUL EXPERIENCE working with Robert & Odessy charter, very tentative to our NEEDS n. SPECIFIC request. OUR driver was awsome, curtious tolerated our loud BUNCH.. will DEFINATELY be doing business with ODYSSEY AGAIN !! read more

Having worked with Robert in a professional sense as a former Manager of one of the largest if not the largest Native American casino in Southern California, Robert and Odyssey Coach are a cut above the rest. I have dealt with 100s of Charter Bus companies over my 20 years of experience in the casino business and many companies operate on a shoe string budget cutting corners and jeopardizing safety. Odyssey Coach is a safe and reliable choice in this unpredictable market. The professionalism, class and not to mention the quality of Odyssey Coaches Charter buses are unmatched in the industry right now. I have actually never seen so many brand new buses taken care of so well. A lot of companies don't bother keeping them up when they are new. I Strongly recommend Odyssey Coach for casino trips, turnarounds and especially private party events. The drivers are professionally trained and very friendly. I have used Odyssey Coach on many occasions and This company has come through for me in a pinch more than once!! Great Company! Thank you Robert for your help on the last trip I booked. Your additional offers of logistical assistance and support were pivotal in making my trip a success! read more

SO FAR SO GOOD! I booked my charter bus to pickup my TKD team coming from Tahiti. 50 people deep so I needed to get a big roomy charter bus. After speaking with several companies, I found Odyssey to be the most affordable and responsive. Robert and Ali were both friendly and quick to answer my emails. I will write a post-review after they pick up my team on Friday. So far so good! =) read more

My group chartered a bus from Odyssey Charters for our Vegas turn-around trip. The bus was super clean and comfortable. Steve, our driver was early to meet us at the pick up point. I highly recommend this company for all your group travel needs. read more

Amazing service. Robert and Delmar are the best in the business for any experience. You boys are the greatest in the industry!

From Charters to Shuttles, my experience with Odyssey has always been first rate. I appreciate the fact that the professionalism of the office extends to the drivers as well. I've been privy to other companies and the drivers were often rude, but that was definitely not the case with Odyssey. The drivers were always friendly and courteous. The office staff is great as well. I never felt as I was being rushed off of the phone. I spoke with Robert and he had great attention to detail of my requests. I plan to definitely use their services again. read more

I must say odyssey has great buses very clean and the drivers are friendly. I've seen other buses for example double-hi buses and omg you would only wish you had never to be in one of those ever again in your life they smell like (excuse my French) SHIT literally. I've dealt with Robert and he's professional and very nice and gets things done. read more

These guys saved us!!!! Had a private bus company completely bail on us morning of and Odyssey showed up last minute prompt and ready with a huge bus to accommodate our bachelor party of 20 all the way to Vegas! With a restroom! Thank you so much!!!!! Great service! read more

The professionalism on staff is great, the charter buses are clean, comfortable, spacious, and modern. I have been on one other round trip before with a different charter and it was not as clean and organized as Odessey is. Would definitely take another random casino trip with them and bring some friends too. read more

Choir Tour Group of 28 plus bags, equip, etc... When being asked to find way for the Choir to get from LAX to the Palm Springs area, I of course immediately went online and researched charter bus companies. There was one site that allowed you to instantly request quotes from a number of companies all at once. So, I tried it. Only 3 companies in the So. Calif. area responded, so that immediately narrowed the field. Odyssey was one of them. The contact person, Ali, was professional, sympathetic, and patient. Oh, did I tell you that the choir was flying in from Uganda on Christmas Day!! Oh yeah, and it was a last minute request due to a multitude of delays. Ali made it all go so smoothly. Everyone was so grateful that they had a ride from the airport, it was comfortable, clean and they were able to store all their bags and totes with ease. Most of them even were able to sleep on the commute from the airport. The Choir's tour is wrapping up and I have just booked their return charter to LAX. Hate to see them go, but glad to put them in Odyssey's hands for a safe and comfortable ride to the airport. Thanks Ali & Mina!! read more

Our company just took a trip to Santa Monica that is held annually. We were so happy the bus was as described and pictured. I helped with putting this years trip together and they made it very easy and comforting. Thank you Robert and the entire Odyssey Bus staff. I forgot to mention the Driver was very accommodating to our last minute changes in itinerary. Top rated, top quality, and see you next year! read more

Our organization needed a charter bus for a group of decision makers from out of the area. The group was to be driven around the greater San Diego area to see some of the sights pertaining to the needs of the organization. I contacted several companies via email and telephone and ended up using Odyssey Coach. I was apprehensive at first, because I have never had to organize such a trip. My concern was whether the bus would be in top condition to impress our guests. I was assured by Robert, the manager, that we would have a nice, later model coach and he didn't disappoint. His driver, "JD" showed up long before the trip was scheduled to leave, so there were no worries there. The bus was extremely clean and quite nice. Our guests were impressed by the courtesy and professionalism of the driver and the cleanliness of the interior. Odyssey coach helped make our event a huge success. Our guests commented that they couldn't have been happier with their transportation. If I ever need to rent a bus again, I will certainly call Odyssey! For those of you who have never needed to acquire a charter bus, BEWARE! There are lots of companies out there that are trying to make a killing on you. The price quotes I was given were all over the place for the same trip. Odyssey was priced right (the lowest) and they did not disappoint. read more

Amazing service and amazing prize, our driver Gerry took us to a dodger game driving thru LA without being worried about traffic and parking, great deal we got, they will work with you and your budget! read more

Odyssey Bus - Buses Near Me - Orange, California

This has got to be the most unprofessional charter company out there. Their customer service is the worst. I spoke with their "marketing director" Robert Valero via phone and email numerous times so that I could book a bus for an event I have planned. I sent all the information that they requested, but never received a confirmation. Every time I called and spoke with Robert he mentioned how busy he was and how I should be receiving my confirmation shortly. I never did receive anything. Don't waste your time or money with this so called company. Very unprofessional. read more

We used Odyssey Bus for a Church Kids Summer camp. The company was over 2 hours late in picking up 3rd through 5th graders. When our driver finally arrived, he needed directions back to our church. When I kindly asked for some kind of reconciliation on the matter, I was told by the owner that that is simply the way it goes. Needless to say this was not what one hopes for when partnering in relationships with our community businesses and certainly not something we want to replicate when our desire is to provide the best for our kids. read more

I just went on a bus for a friends bday party to San Diego, we had an INCREDIBLE TIME!!! Bus was on time, clean, and driver was professional. Definitely recommend Odyssey! read more

Best in the business! Don't look anywhere else. I worked with Robert who was very professional and his service was first class. We used Odyssey Coach for transportation to and from our annual summer picnic. Hundreds of employees were completely satisfied and thankful for the experience. The buses were very clean and on time as they should be. They also beat all of the competitor bids. Thanks again Robert for making this a success. Will definitely use again. read more

Robert was very helpful and kept this budget friendly. Our driver was very helpful. The bus was early, comfortable and in great shape. They were flexible & considerate on where to pick up & drop off. Not much more they could have done to make it better! This was for a business crowd and was a great success! Thanks! read more

If you're looking for a true professional service bus charter company - this is the company you want to use. I cannot speak highly enough about the professionalism this company and its employees exudes. Long story short: Our group (20 people) was no showed by a previous part bus/charter booking on Super Bowl weekend at 8:00 AM Saturday morning from Long Beach to Las Vegas. With no other options besides, driving ourselves, we turned to google and came across this magical company who answered the phone within 2 rings. They sensed the urgency of the situation and called us back within 20 minutes with a driver en route to our pick up location and had the paperwork emailed to us at the same time. The bus picked our group up within the next 30 minutes. Not only was the bus driver (my man Del Mar) friendly and welcoming but showed the same professionalism as Robert when he took our initial call. Without the service this company provides an entire bachelor party weekend would have been in shambles. Thank you so much for everything you've done for our group and if you are considering using this service, do not hesitate! Book now! Thank you, thank you, thank you!!! read more

Bus smells like farts!! Rude driver was smoking in the bus. The people at the office are no help, just as rude and I'm assuming smell just as bad as the drive. GO SOMEWHERE ELSE!!! read more

We left late but the driver made up time.. The driver is very professional nice and courteous.

Odyssey Coach has lost my backpack twice and the stuff of other passengers too. When talk to the owner he was very rude and no help at all. So unprofessional staff that works in the office. Drivers are great but dont know how they put up with the owner read more

On August 1st through 3rd, 2014, we held our annual family reunion in Brea, California. This is a major event for our family, and this year was the 55th year of the reunion. We were under a lot of pressure to show the family members a good time, and provide a very positive and memorable reunion experience. A major part of this event was providing transportation for a group of approximately 100 people who had a long list of things that they wanted to do over a 3 day period. After reading other testimonials, Odyssey Coach was the company we selected. Let me tell you we have no regrets. Drivers showed up early and were courteous. The equipment was pristine and in good working order. During the planning process, they were responsive and were able to meet our numerous changes in transportation needs. At one point they thought that they could not meet our needs for a second day of service added at the last minute. We were amazed when they committed to finding another company to help us obtain transportation for the last minute change. However, that was not necessary as one of their own buses became available, and they were able to accommodate us after all. But we will never forget that commitment to meet the client's need, even if it meant finding another company. How many other companies do you know would do this? It was a first for us. We loved working with Hugo Dorantes. He answered all of our questions and always got back to us in a timely manner. In the end, the reunion was a success, with many attendees mentioning how wonderful it was to have nice, reliable transportation. Odyssey Coach was definitely an important part of our reunion success. For our future transportation needs, we will definitely contact Odyssey Coach again. read more

DO NOT USE THIS COMPANY. Still waiting on a refund due to unresponsive customer service. I had lost confidence in knowing this company would actually show up for my event so I cancelled. I was told my refund would be processed right away. They also refused to fill out their basic vendor information I had requested (name, address, TIN). I asked for a refund 2 weeks ago and was told it would take up to 5 business days before I saw this reflected on my credit card. I was told today that in fact the refund was not processed at all, and they would have to mail me a check. As far as I'm concerned, they have stolen $1500 from me. DO NOT TRUST THESE PEOPLE. read more

Was fantastic! We reserved a large bus for our wedding guests to take them to ceremony and back to hotel for the reception. The guests absolutely loved it. Would definitely recommend! read more

On top of their game!! I worked with both Robert and Averi to book 7 different days for an international group of 45. First of all, Robert not only matched a competitor's quote, he even threw in additional savings just as a way of saying "thank you". For each event, the bus driver always arrived earlier than scheduled, and was very accommodating to our group's schedule whenever there were some time shifts. For the last day, something came up and we had to reschedule the bus pick-up time from 9AM to 6AM, and it was at NIGHT the day before, but we were able to contact the boss and he made it happen for us! So awesome! Overall, we had a great and professional experience with Odyssey, and their staff were all very friendly and helpful. We will definitely utilize their services again!! read more

We rented the coach for the weekend for our boys' soccer teams. The bus was very clean and well-maintained. The teams loved it! Hugo, our contact at Odyssey, was professional, responsive, and provided a competitive quote. Our bus driver, Gary, was pleasant, personable, and safe. We will definitely use their services again! read more

Literally one of the worst experiences we've had with a bus company. We book buses a lot for events, but the company we usually use was unavailable for an upcoming event so we tried Odyssey. Throughout the process of trying to get a quote we were emailed by three different people, all of which quoted us different amounts. We were told repeatedly that someone would contact us within 24 hours only to have days go by with no contact. When we finally tried to finalize the contract the price was more than double any of the quotes we had received, much higher than other companies, and it didn't even include some of the expenses! Bottom line, their business practices are shady, they have no professionalism, and they will string you along for weeks with great quotes only to slam you with a horrible price at the end. We should have cut bait weeks ago, with all the red flags, but the quotes were too good to walk away from. Turns out they were also too good to be true. read more