I recently had the misfortune of encountering the most unhelpful and rude bus driver during my commute. Not only did this driver refuse to assist me when I needed help, but they also took my valuable lounge and showed no regard for my concerns. To make matters worse, they failed to report the incident or provide me with any information regarding the situation. This review serves as a cautionary tale and a plea for better customer service on public transportation. I am deeply disappointed with the behavior of this bus driver, who exhibited an alarming lack of professionalism and failed to meet even the most basic expectations. Their refusal to assist me, rudeness, and failure to report the lost lounge reflect poorly on the entire service and organization they represent. I strongly urge others to reconsider using this bus service until they address the issue and take appropriate action regarding this specific driver. Passengers deserve better treatment and an assurance that their belongings are safe and accounted for during their journeys. read more

So the reason why I hired Intermex was because the company we originally hired cancelled on us the day prior to our trip. Can you believe that!! A day prior!!! Anyways, I automatically freaked out because I thought I was not going to find a bus for my group in such a short period of time. I went on Yelp and these guys came out. Frankie helped me out with our reservation. It was done in less than 5 minutes and their price was very affordable, even cheaper than what I was paying with the other carrier. They gave me the option to pick the bus that I wanted so we used the American bus with electrical outlets.Let me tell you something, the inside of this Bus is really really good. The flooring, the seats are very comfortable and spacious AND they have outlets.Our driver Gerardo was punctual. He allowed us to take control of the music so that was good. We arrived to Disneyland on time, enjoy our magical day and went back to our church. I will definitely use these guys for my upcoming trips. read more

Very good experience. Booked this bus to transport our 32 wedding guests from our wedding location, our home in Westchester, to our reception dinner, in Marina Del Rey, only 5 miles. We were thinking this was going to be a small bus, but when booking found out that it would be a full size bus. Intermex gave us our drivers name and phone number after we booked, in case we needed to contact him, or had any trouble connecting at pickup. Our driver Jose was very prompt on his arrival. He disappeared nicely when we didn't need him, and reappeared promptly when summoned. The bus was also very clean and in good shape. We also very much appreciate help locating the cell phone left on the bus. Only negative at all was the warning buzzer that sounded the entire return trip; however, I don't think many heard it other then myself, as I was sitting in the very front of the bus. The buzzer was warning that the door was open, even though it really was closed. read more

We just got back from a five day school trip to Los Angeles from Fort Myers, FL. We used Intermex from picking us up at the airport to taking us every where we wanted to go in the LA/Anaheim area. They were always on time, the buses were very nice and our driver was the best I've ever had in the LA area. I cannot recommend this company highly enough. I got quotes from several LA bus companies and their quote was by far the best. If you have any reservations about using this company, forget them. They will definitely be my first contact when planning another trip to the LA area. I have organized trips for 30 years as a band director and choir director in public schools and dealt with too many bus companies to even think about, from horrible to great and Intermex definitely comes in on the GREAT end of the scale. I couldn't be more pleased. read more

Our experience with Intermex was superb. It was important to us to bring our business to a locally owned business versus the big guys. From the first call with Kenny to the minute my guests were dropped back off at LAX after their cruise they provided professional service with the nicest attitude in wanting to keep us happy. Even when I gave them the wrong address for one portion of the business they fixed it within minutes! My guests didn't even know I had made a mistake thanks to Kenny and the driver's quick thinking! I have a cruise company that brings large groups aboard the ships all over the country. This was by far the best experience I have had with a transportation company in 25 years of business. I recommend them wholeheartedly. read more

We used Intermex to visit a couple of Casinos in the Coachella area. I struggled a little bit with other companies that would take forever to just provide me with a simple quote. These guys are ON IT! You can easily book a trip with them in less than 20 minutes. They also care about your budget and try to accommodate your transportation needs with the funds you have available. During our trip, our driver Gustavo was very patient with us. We had to wait for a couple of guests as they were stuck in traffic and he was very polite about it. We also made some last minute changes to the itinerary and they accommodated us without any extra cost. Overall, we are very happy with the service. We will use them again. read more

Their customer service is exceptional. I needed last minute transportation for my guests to attend my wedding, since the ceremony and reception were in different locations. After reaching out, I was given a quote right away. (The other 2 companies I also contacted did not get back to me until 3 days later.) The driver was punctual and provided a comfortable and party friendly experience for my guests. He even allowed them to play their choice of music. The bus was clean and had many electrical outlets, which everyone loved using on their ride back. I cannot thank them enough for providing me with last minute requests and being helpful and patient the entire time. Will definitely use their service in the future! read more

On November 21st, we booked Intermex Transportation for a team trip to Barstow, and our driver Jose was absolutely outstanding. From the moment we boarded, he was extremely professional, kind, and welcoming. He made sure everyone felt comfortable and checked in with us throughout the ride. Most importantly, Jose R was a safe and smooth driver. Transporting a football team is no small task, but he handled it with ease and confidence. We arrived right on time, without any issues, and the entire trip felt relaxed thanks to his calm and friendly attitude. If you're looking for reliable, punctual, and safe transportation, I highly recommend Intermex--and definitely ask for Jose. He made our trip a great experience! read more

My daughter referred Intermex Transportation as she used them for her wedding March 2019. They provided two buses to assist with transporting the guest all weekend from the hotel to the different locations. I never got to see or ride in the buses but she was very pleased with their services and referred med to them for the use of transporting the church youth to an event and I was very pleased. The bus was clean and comfortable. The driver was very courteous and helpful. The communication between myself and the company was timely and hassle free. I most definitely will be using them over and over again in the future. Anne Lopez Coordinator of Youth Ministry St. Adelaide Church read more

I recently had the pleasure of riding with Elle, and I can confidently say she is one of the best bus drivers I've encountered. From the moment I stepped onto the bus, her warm smile and friendly greeting made everyone feel welcome. Elle demonstrated exceptional professionalism throughout the journey. She navigated the route smoothly, ensuring that all passengers were comfortable and safe. Her clear announcements kept us informed about upcoming stops, and she always took the time to check on those who seemed unsure or new to the area. I highly recommend her as a bus driver! read more

Rachel was an outstanding bus driver! She was professional, friendly, and made everyone feel welcome from the moment we boarded. She drove safely, stayed on schedule, and handled the route with confidence and care. Her positive attitude and excellent customer service made the trip much more enjoyable. It's clear that Rachel takes pride in her work and genuinely cares about her passengers. Thank you for providing such a smooth and pleasant experience. I would be happy to ride with Rachel again and highly recommend her to anyone looking for a reliable and professional driver. read more

Twin Perfections is a Event planning company that consist of many moving parts; Intermex Transportation was truly exceptional handling our business. Their drivers were very professional, early for each pick-up/off, the communication was consistent. Even with the high level intensity of this wedding taking place during the beginning of the Corona Pandemic, Intermex Transportation made it comfortable for all parties involved. Thank you guys for a wonderful staff and with good faith we will be definitely using your service for our future endeavors. read more

Superb customer service and attention to detail! Intermex takes transportation services to a new level. Last week, Intermex helped us to take my group to a conference that my company had in Palm Springs. We rented the black leather seats bus with outlets and WIFI. Everyone was really happy because they were able to get work on a PowerPoint presentation on their way to the conference. If you are looking for a comfortable bus with great amenities at an affordable price Intermex is the way to go. read more

Jasmine Gutierrez provided an exceptional airport pickup experience for me and a group of international students. From the start, she made the process smooth and stress-free, going out of her way to ensure we felt welcomed. She was punctual, professional, and incredibly friendly, making what could have been a routine ride feel like the best experience. Her outstanding service has convinced us to continue using this company in the future. Thank you, Jasmine, for your kindness and dedication! read more

Rachael was awesome! We went on a field trip, and she was incredibly patient, kind, and engaging with all of the kids. She made everyone feel comfortable, and answered their questions with enthusiasm. You can tell she genuinely enjoys what she does and cares about making the experience fun and educational. Her positive attitude and professionalism made the trip so much more enjoyable. Thank you, Rachael, for making it such a great experience, we really appreciate everything you did! read more

Evangelina super nice super cool muy amable muy cuidadosa Tan Hermosa en nuetro viaje plasentero, se aseguro que todos estuvieramos, dentro del bus y no comenzo a manejar hasta que todos estuvieramos sentados, nos pregunto si queriamos escucha musica y ademas nos pregunto quieren aire acondicionado oh aire caliente, bu no fue un placer conocerla y si volviera a pasar en bus pediria que ella fuera mi chofer nuevamente, en conclusion de nota que ama y disfruta su trabajo read more

I want to leave a review for the driver Rachel who was driving the shuttle last night for the wedding up here in Lake Arrowhead. She was driving up the hill (driveway) when she stopped and asked if my husband and I were with the wedding party. I replied yes, so she said come and get in the van. I will take you up to the hotel, this hill is to steep. She was a Godsend and saved my Poor knees! She went out of her way to help us and she did more than she was tasked to do! read more

We had customers that we needed to transport from LAX to AZ and then back again 6 weeks later. Edgar and Frankie made the process super easy and their pricing was very competitive. Fausto our driver was great. The first leg to AZ was at midnight so not the easiest of trips. There were no issues with transportation to and from AZ. Everyone made it safe and sound. My kudos to the whole Intermex team. We will definitely use them in the future. read more

My friends and I used Intermex to go to a Music festival to celebrate New Years. They were the most reasonably- priced charter bus service in the LA area considering it was a holiday. We were able to have drinks and food inside the bus which was a big plus. The bus was very clean, chairs were very comfortable and the driver was super friendly. I have absolutely no complaints. I'll definitely use them again. read more