Very convenient and easy process. You buy the ticket online. Check in on the departure day. Just sit down and relax . It stopped around Barstow for 15 mins for restroom break. Same thing on the way back from Vegas to LA. The shuttle is clean and full ac. Driver was giving us the passengers bottle of water. Thank you very much for the great service. I would recommend this transportation service to anyone. read more

I never write bad reviews, if you look my profile I only take the time to write if the experience was above and beyond exceptional so it needed recognition. Anything below average or subpar I will just move on and say nothing. But this was so beyond the worst customer service experience ever and I've used 6+ shuttle service -- I couldn't in good faith not share my experience. I booked the $80+ Anaheim to Gold Coast. The lady answering the phone was so incredibly rude and condescending and intentionally didn't want to check where her van was like any ride service -- like she was annoyed having to answer the phone or answer any questions. Wish I would have found this yelp page before booking. Reading the 1 star reviews here, it seems they treat everybody like this and then try to rationalize it. Do yourself a favor and book without someone else. Don't let them gaslight you to believe "it wasn't rude, it's just the way their tone you perceived our tone" or as seen with other reviews here. read more

It's the worst possible service that you can get. Just look for other option. This is the second time i book with them and they cancel 10 minutes before the supposed departure. Terrible service. read more

I am writing this review to share both my boyfriend's experience and my own experience using LuxXpress from South Point Casino to Garden Grove.My boyfriend traveled on Monday afternoon. It was his first time, and he was nervous because of the mixed online reviews. His van arrived right on time, but there was almost no communication from the driver. The driver didn't check his ticket and just let him in. More importantly, nobody told him that he needed to transfer to a different van at Diamond Bar to get to Garden Grove. Luckily, he followed some other passengers who knew what was going on. He safely made it, but the lack of communication made him give it 3 stars.Because of his trip, I was worried about my own journey today. However, I was very pleasantly surprised! My driver was great--he checked my name at check-in and communicated everything clearly. The drive was a bit bumpy because of all the heavy truck traffic on the road, but that is normal for a busy day. Our rest stop in Barstow was quick and easy. The driver kept us updated on how far away the next stops were and clearly explained who needed to transfer vans.The seats aren't the most comfortable (though still better than Spirit Airlines!), but for the price and convenience, it is worth it. Based on my smooth trip today, I would definitely take LuxXpress again! read more

LuxXpress - Garden Grove location - Public Transportation Near Me - Los Angeles, California

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Well. 2.9 out of 5 stars. Looks about right. Here's another 1 star review for this unprofessional business. Looking at the owner's responses to other Yelp reviews, I can already tell there probably won't be an apology or any accountability. It doesn't seem like constructive criticism is something you're open to. But I want to address this review directly to the owner, the man pictured on this business profile. Your business is built on CUSTOMER SERVICE. That's how you make your money because of your customers. And with ANY customer service business, you are going to have happy customers, frustrated customers, and even irate customers. That's part of the job. It is YOUR responsibility as the owner to know how to handle those situations professionally and, more importantly, DE ESCALATE them, not pour gasoline on the fire. Here's what happened. Yes, we were about 5 minutes late. We couldn't answer your five missed calls, but we called back as soon as we could and let your dispatcher know we'd only be about five minutes behind. We were told you had already left and couldn't wait. That's fine. That's your policy. We accept responsibility for being late. But were we frustrated? Absolutely. This is Los Angeles. Traffic happens. As someone who owns a transportation business, you know that better than anyone. The irony is, you've been late before too, and we waited for you. One time you were approximately 30 minutes late, and the explanation was... traffic. Exactly. Traffic happens to everyone. Your dispatcher then asked us to meet you at the next pickup location. We agreed and drove there. Yes, while driving there we called your dispatcher and voiced our frustration. Should we have taken our frustration out on your employee? No, and I acknowledge that. But once again, when you own a customer service business, you WILL deal with frustrated and irate customers. That comes with the territory. Your job is to handle those situations professionally, not escalate them. We arrived at the next stop as instructed. And that's when everything went downhill. Instead of simply picking us up or speaking to us professionally, it felt like you waited there just to confront us. You, yes, you, the owner, immediately came walking toward us aggressively, holding a lit cigarette in your hand, and started SCREAMING before either of us even had a chance to speak. Your words were: "Why did you yell at my employee??? Huh??? Why??" Then you pointed at me, the driver, and said, "I'm not talking to you!" Then pointed at my mother and yelled, "You! Get in the car!" You weren't speaking firmly. You were SCREAMING. Your lips were shaking. Your entire body was shaking from anger. Your behavior was so aggressive and hostile that it was genuinely intimidating. My mother has a medical condition, and your behavior scared her to the point where she became dizzy. As an adult man, and especially as the owner of a customer service business, you need to treat your customers with respect, including your female customers. Whether you like hearing this or not, I truly do not believe you would have approached this situation the same way had a 6 foot tall man stepped out of that car. That's how your behavior came across to us. Instead of allowing us to explain anything, you continued SCREAMING over us, refused to let either of us speak, then disrespectfully said, "You're not going to..." before stomping back onto your shuttle and driving away, leaving two women standing in the Target parking lot. Every bit of this happened. This occurred in a public Target parking lot with surveillance cameras around and dashcams everywhere. There is nothing for me to exaggerate or make up. After that I called your dispatcher. She handled the situation exactly the way a customer service representative should. She worked with us, got us on the next shuttle, resolved it professionally. I appreciate her for that, I thanked her. Your employee de escalated the situation. You escalated it. A customer service business survives because of its customers. You are going to have happy customers. You are going to have frustrated customers. You are going to have irate customers. That is the reality of owning a business. You can absolutely enforce your policies while still remaining respectful and professional. You could have simply said: "this is our company policy. You have to adhere to it. Also, please do not take your frustration out on my employee. We don't appreciate it, and it's not acceptable. This time we'll let it go, but next time it will be on you." See how easy that is? Direct. Firm.Professional. Instead, you chose hostility, aggression, and intimidation. It's unfortunate because my mother enjoyed using your shuttle service before this incident, had nothing but positive experiences with several of your drivers. Ironically, the only person we've ever had a problem with was the owner himself. Safe to say this was our last time supporting this business. read more

We've been using Luxx Express for years, and this will absolutely be the last time we ever do. Their service has always been bad, but it's gotten even worse lately. They're now overcharging for trips and constantly changing their policies. Today I called to move my mom's bus from Friday 10/10/25 morning to Thursday 10/9/25 morning (same route, same time). The lady on the phone said "no problem" and confirmed that there were open seats for 7:45 a.m. Thursday. I called my mom to notify her they were able to change her bus to Thursday morning. About 30 minutes later, Luxexpress called back saying that they would have to charge extra and that she couldn't move it after all, followed by a bunch of excuses and nonsense about we didnt notify them within 24 hours. So then why tell me it was ok on my initial call?!?!? This kind of unprofessional, unreliable service has happened far too many times. After years of giving them chances, we're done. Save yourself the frustration and do not use Luxx Express. There are plenty of better, more honest companies out there. read more

LuxXpress - Public Transportation Near Me - Los Angeles, California

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my daughter and I have taken lux express for a few years and we love it ! always on time friendly drivers . we love it !!!! Lux express is the best ! Pls add more cities like Santa Barbara or San Diego ! You rock read more

im a handicap and I asked your driver if Ican go first.,, his answer was very rude and very disrespectful. Your should trained your driver to be more courteous and polite especially to elderly handicapped person. This was last wednesday from Diamond Bar to Gold Coast dated april 15. read more

I had a great trip. The drivers were friendly and helpful. They were excellent drivers. One driver did very well when it was raining outside. The buses are on time. read more

LuxXpress - Sitting from the back seat. - Public Transportation Near Me - Los Angeles, California

I'm so glad my husband and I decided to give this shuttle service a try. We usually drive but don't really like to, especially on the way back home. The shuttle was punctual, very affordable, clean, and so convenient. We were picked up from the South Pint Hotel and casino at 4:15 as scheduled and made it back to L.A. around 9...just a few minutes behind schedule (due to traffic). We will definitely use this service again! read more

The van service to and from Las Vegas was comfortable with good seats and ample air conditioning and with safe driver. A better alternative to driving or maybe even flying since it is cheaper. read more

This was a horrible experience. The reservation specifically showed an express trip from 681 S. Western in Los Angels to Las Vegas with a rest stop in Barstow. After the pickup (in horrible holiday traffic) we drove to south of East L.A. (opposite direction to go north) to pick up one person and then to Diamond Bar even further south to pick up a few more. Wasted a good hour and then sat in horrible traffic to Vegas (and they would not spend the money to use the express toll lane). When we were going to be an hour and a half late for our dinner reservation with family I asked if they could drop us 6 miles south of the drop off (totally on the way and would have taken 2 minutes) they wanted another 100.00 ( double what we paid for two bus tickets). Greed and avorice. Stay far away read more

I'd say ride with someone else. They arrived late. The driver was reckless and impatient. And they promoted free WiFi but it wasn't available. read more

That was a perfect trip. The car was very comfortable and clean with outlets. The driver was very kind and helpful. I could not have had a better experience. Very reasonable too. Efficient also! read more

LuxXpress - Mercedes Sprinter Van - Public Transportation Near Me - Los Angeles, California

We'll never be royals It don't run in our blood That kinda Luxxpress just ain't for us We crave a different kind of bus The Korean bus line for Los Angeles - and believe me they need one cuz this is the biggest and most significant Koreatown in the United States - will offer you round trip to Las Vegas for $8, and it's pretty luxurious (as the name suggests) compared to something like Greyhound or whatever, although personally I would always drive, because that's just my thing. Buses are useful and cheap too though - cheaper than gas in this case. So if that's what you're looking for, then it's right in the heart of Koreatown and will save money on almost all other services, so it's perfect for the Korean Americans. And then also you get a lot of people from other neighbourhoods, and even some tourists, coming in to Koreatown to catch the bus from here to save money. And it's not too far from downtown so it's kind of perfect - if you ignore the fact that their sign is completely covered in graffiti, which is kind of hilarious. The price has been the same for a long time and that's one of the main selling points. read more

Had a similar experience since my last ride. Both rides the cars left on time. Both drivers for the round trip were pleasant and nice. No complaints. The ride coming back from Vegas took a little more than 5 hours because of traffic. One thing is I noticed the price does fluctuate during the holidays week/month. read more

Avoid this company! My husband and I took the Luxxpress shuttle from Las Vegas to Los Angeles today and the driver was so erratic and dangerous, he was speeding (flying past cars), swerving in and out of lanes, drifting in and out of his lane, you could feel the body roll of the van all while it was raining and very windy. The passengers seated behind us were also talking about the dangerous driving and one lady called the office to report the driving, the company called the driver which made no difference, my husband told the driver to slow down as people are scared and he said "I have good tyres" and a mention of a speed cut (which clearly wasn't true as we were flying past cars), my husband said it didn't matter how good your tyres are your driving is unsafe, the driver had no regard for his passengers safety. The other passenger made another call to the office about the dangerous driving asking for another driving to meet as at the next stop (this didn't happen). At the next stop 3 of us all told the driver he needed to slow down, we didn't feel safe etc and he argued with us saying "he knows what he's doing" etc and not listening to his paying customers. This man should not have a licence and should definitely not be driving with passengers, his driving will end up killing someone. Also once we got into more built up areas cars would break in front of him and his reactions were very delayed causing him to break hard or swerve into the next lane, he was also on his phone and IPad while driving on the motorway, he couldn't manage to stay in his lane with both hands on the wheel so this worried people more. This company should have put a stop to this after the first phone call, it was the most terrifying 4.45hrs and I have never come across such a terrible driver. read more

I took this from Anaheim to Vegas. The drivers were professional, and the vehicles were clean. We were offered free water bottles. Would recommend if you're like me and hate driving but don't want to shell out for a plane. read more

Short and sweet: Using LuxXpress to Las Vegas and back is inexpensive, comfortable, and easy. Between taking an Uber/Lyft between my home or hotel to the shuttle departure points, I barely walked a quarter mile with my luggage, with none of the hours of waiting at an airport. I'd definitely use them again. read more

I wish I had known about LuxXpress a long time ago! It was so easy from booking to the actual trip. I think it's reasonably priced at $70 round trip from LA to Vegas. The location in both LA and Vegas were easy to find and was very convenient for us. I like the size of the shuttle and it could only fit 15 people including the driver so it wouldn't be that noisy or crazy. Both shuttles left on time and I like that we had two bathroom breaks in between. The ride was very comfy and we were asleep for most of it. I really love that there's something like this for Vegas and would definitely book with them again. read more

LuxXpress - Sign at the Western Inn Hotel :) - Public Transportation Near Me - Los Angeles, California

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Booked round trip for 3 to Las Vegas and was forced to reschedule departure/arrival times for various reasons at the last minute. Tried calling the Luxxpress customer service number so many times to speak with an agent but no answer. At this point I'm just trying to cancel the round trip tickets with no success. Would NOT recommend this bus company to anyone. read more

I want to like this shuttle more, as I've been going to Vegas every few months now and LAX can be a nightmare. Also, I live 3 blocks away, so I'm mostly excited about getting off near my apartment and simply walking home. However, traffic SUCKS! There were 2 backups on the way to Los Angeles. I think I have a sunburn on my face now from sitting next to the window. The van is very rickety. You know when a plane lands and it shakes for a minute while slowing down to get to the gate? It's basically that for 6+ hours. Also, EVERYONE on the shuttle has been coughing and sneezing since we left Las Vegas. The shuttle now smells like the back of a Greyhound bus near the bathroom, but there isn't one on here! :( Bring a mask. It's a cheap direct option. The driver is nice if you're nice to him. I figured the time it takes to Uber to the airport, go through security, fly to LAX and wait through their new ride share shit show to get home would still take 2 hours less than this hell on wheels. Probably my first and last time using Only 55 more minutes to go. :'( UPDATE: I definitely caught a virus from the coughing seniors. read more

I have used this service three times and I have no complaints. The van left on time and took a 15 minute break in Barstow. The seats were clean and the drivers were courteous. There was no reckless driving and no rude passengers - I've experienced much worse on Southwest Airlines (the cancelled flights was how I discovered this service). I suspect traffic around LA/Diamond Bar or Las Vegas might cause delays but I have not yet experienced those events and it would be the same if I was driving. Overall, a very good and affordable alternative to flying or driving from Las Vegas to the LA area. read more

Very nice ride ! Only 8 pax on 14 pax shuttle style bus today , on Saturday morning @8am from LV to LA. Round trip $70 , the driver will drop off / pick up in Monterey Park too ! Total trip around 5 hours . You will be in Monterey Park @ 12pm . read more

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I absolutely recommend this public transportation company. I have traveled with them quite a few times, and they are reliable and affordable. My mom likes it too. It is an affordable and comfortable way to get to Las Vegas without worries. Vans are clean,drivers friendly and super honest! I recently traveled with them and forgot my sunglasses on the van. I called and they gave me my glasses! I love the honesty. I would totally recommend this company. They have different departing places. read more

On a Lux ride now. I might not make it to the destination alive. I love my wife and son. Tell them I really love them. Some people say the ride was safe. Depends on your driver I guess. I'm a crazy driver myself. But this dude is straight reckless. High beaming everyone and swerving like a madman. He was also an hour late to pick up. read more

LuxXpress - Guy next to me is praying he's alive after the ride. - Public Transportation Near Me - Los Angeles, California

I had 4 great trips to Vegas and back to Anaheim, Diamond Bar and Garden Grove without any problems. The price is very reasonable for $80 round trip. You get 1 restroom break in Barstow. I never experienced any erratic shuttle drivers nor rude passengers. I'm glad they provide this transportation service. Unfortunately, no pets allowed. Sorry to hear about other bad reviews. read more

Rarely leaves on time. I have sat on that bus for 45 minutes waiting for late passengers to arrive. Not fair to the passengers that do arrive on time. There should be a 10 minute wait time and then the bus leaves. read more

I've been using this limo service more than 10 times, Very comfy i dont have to drive all the way to Vegas by myself. (Sad that i lost every stamp coupon i should left mine at the main office) After take some nap, i'm in Vegas and home in LA. I don't usually writing a review but today, i feel so good because of this driver named ALAN who got his license yesterday LOL I'm heading to Vegas now and he is showing us a Marine base by driving by. I feel like i'm riding a sightseeing bus. Never knew that this place exist before. Thank you for candies and water too Hope I can ride his bus tomorrow on my way back home read more

LuxXpress - [Live] i love this driver named "ALAN" he's showing us a marine base driving by - Public Transportation Near Me - Los Angeles, California

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I should've posted this a while back! Back when I was struggling and I went on a Vacation with my Parents, The bus was small. We only had 1 stop in the Barstow Gas station, but this is not the reason why I gave them a 1-star review. I'm giving them a 1-star because 1 Driver took us in the most riskiest and almost scared to death way from taking to Los Angeles to Las Vegas. We could've sued them that day! Basically some driver have the guts to forget about the Freeway and drove us to a risky Shortcut (More like a long cut) and it was the Mojave Mountains route. This is something not even the ones in DTLA or Greyhound have the guts to go and they did. W I've could've died if something happened to me, This happened twice. If They don't get their game up, I wouldn't be surprised if there's going to get another protest or riot near K-town because this is unprofessional and the Driver Didn't even apologize! After that horrible event we booked our flights back to Los angeles! It's cheap but it's not a good thing that route was taken more than once. They have some nerve to go to that deadly route instead of the normal Freeway route! read more

LuxXpress was usually my go-to. It was small, fast, convenient way to get from LA to Vegas. But after the recent experience, not anymore. The driver we got from Vegas to LA on September 24 treated us like complete garbage. Maybe it's because we were the only two non-Asians? He tried to charge ONLY US an extra $10 for each of our suitcase. Not anyone else. And when we didn't cave, he just threw them like garbage. He then kept bad mouthing us and when we arrived to LA, he badmouthed the person who was there to pick us up. Telling them they couldn't be there. But other people who had rides waiting, were totally fine! Not okay!! read more

Worse experience ever! Trip leaving in diamond bar, the driver or company never called to inform passenger that they will be late, my friend wait in the rain for 30min before the bus arrive. Trip leaving vegas today at 2pm, my friend waited at the same location where she was dropped off two days ago exactly at two pm. No bus showed up. My friend called at 2:05 pm, she was told the bus already left!!!! It sounds like the bus driver is doing whoever they want and the customer service in the phone simply ignore your concern. When asked for a refund of the return trip, the customer service simply refused, claiming that my friend is late. Simply very unreliable service with the worst customer service. Book it at your risk! And definitely do not recommend that to your friend. read more

I will be the first to review LuxXpress because if I had known better and maybe Yelp had reviews available, I wouldn't be so miserable. They provide scheduled bus service from LA to Vegas, and vice versa. I didn't feel like driving out to Vegas with my car that had the service light on, and decided to give this shuttle a try. I couldn't find a Yelp review, and called around to ask the experiences from friends/acquaintances. I found two that have rode it. "Don't expect anything comfortable. It has a Mercedez Benz badge on the shuttle, but really expect a very uncomfortable 4 and half hour ride filled with older folks." "I ended up renting a car back." I thought, You sissys... What do you expect from a $40 one way & $70 round trip shuttle? I got my iPad and iPod. Watch a couple of movies and I'll be there in no time. I got there 10 min before departure, and was greeted by a very friendly driver. There was one more passenger who bolted for shotgun as soon as she saw me coming. I was like, ok... take it. The entire back is empty. That woman was OG. She knew what's up. The only humane seating available in the entire ride is either the driver's seat or shotgun. 2 min before schedule, a family of three showed up. About 45 min later it made a stop at Diamond Bar, and a gang of older ladies got on. They did not stop talking 'till we arrived in Vegas. I caressed my earphones in gratitude, and felt utmost sympathy for the driver and other passengers. Not a single seat in the back of the shuttle has a functioning seatbelt. Fine. Not a single seat will recline. Fine. The seats are maybe at an 85 degree angle. Fine. The seats are freakin rock hard with no cushioning. NOT fine. Some of the seats are not even bolted on properly and squeak as it rides. NOT fine. The ride quality is very poor, and with the hard chairs, the discomfort is amplified. NOT fine. It was a time of self reflection. I almost began philosophizing about religion. It was a true test. When we got dropped off in Vegas, and I hopped in my girlfriend's Infiniti, I almost had an orgasm because her car seats felt like a Tempurpedic mattress or Vegas hotel beds. The hell-like ride gave me hemorrhoids for the first time in my entire life. I'm not kidding. I went to pick up Preparation-H at a pharmacy that night. I had purchased a non-refundable roundtrip for $70, but ended up getting a Hertz rental to drive back. I would never, ever, ever ride this shuttle again.... UNLESS I get to ride shotgun. They receive two stars for the super friendly driver, and for the possible one lucky passenger who gets to ride shotgun. Take this shuttle if it's an emergency. And if you want to reflect on life and be grateful for everything. read more

Yo. I am on this shuttle now and I figured I better contribute something to this file since I think some of these reviews are sort of insane. I will update this again if things change down the road but for now... This thing is totally fine. It's a decent price. It feels professional enough. It's not super comfortable but I didn't expect much. I am certainly not contemplating religion or fearing for my safety as other reviewers have said. Be prepared though. Lux is a misnomer. This is a bargain experience perfect only if flying isn't an option, and you'll be face to face with some people living real lives. Now fingers crossed we arrive safe. read more

I noticed that there are not many reviews on Luxxpress and I decided to add a review about my experience. I decided to go to Las Vegas on memorial day weekend last year and I did some online research to figure out what would be the most affordable transportation option. Originally I was going to take a charter bus to Las Vegas and it costs about $60. A round trip with Luxxpress was about $70 dollars and I didn't think the price was too bad. Luxxpress was the most convenient and affordable option for me at the time. I honestly prefer a car or a large van like the Mercedes van that was used in the Luxxpress service over a large greyhound bus because the van can easily get through traffic to get to Las Vegas faster. I kept my expectations low which was probably why I wasn't disappointed. I thought the ride in the Mercedes van was comfortable enough for me. The wifi did work however, there were times where the wifi would lag several times when passing certain areas that lacked reception. To me, that wasn't a big deal and it isn't Luxxpress's fault. To make a several hour car trip bearable, I recommend bringing earphones, computer or mp3 player to keep yourself preoccupied. The earphones are a must if you want to drown out loud sounds such as passengers talking loudly. I also recommend bringing a travel pillow if you want to have a somewhat comfortable nap in the car. I deducted one star because one driver I had was rude. However, another driver was very friendly. I guess it will depend on luck on whether or not you get a friendly driver. Overall, I had a pleasant experience and I do plan on using the Luxxpress service again if I do go to Las Vegas again. read more

If you don't want to drive to Vegas and back to LA this is the best way to go. You can charge your phone laptop etc... they have outlets and USB ports to charge as well. You get water when you bored and great service. read more

LuxXpress - This person is Nasty! putting her fungus feet on the water cooler! Poor driver has to touch it and hands us the waters! Discus ting! - Public Transportation Near Me - Los Angeles, California

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AWFUL!!!!! Wish I could give 0 stars. Schedule said we would arrive from Las Vegas to LA at 11:30, we did not get back until well after midnight. We stopped for gas and the driver was off doing god knows what for THIRTY MINUTES while we all waited in the van for him. With no explanation at all, ANOTHER driver (who had no identification, no uniform like the first driver) got in and starting driving us. Never introduced himself or explained the switch or anything. Then we made another unadvertised stop to drop off a woman. The wifi in the van didn't work. There was no movie played or even offered. Not worth the extra money at all. I paid extra for a quicker ride than the cheaper buses and it was the same amount of time. And weirder. Never will use again. read more

A bit skeptical before booking this but they have been helpful for all of my questions. Overall, we will book again on our next trip. Thank you for the safe ride. read more

Advertised "free" wifi onboard and it doesn't work. Basically found out they haven't even ever activated the service so they are advertising something that doesn't exist to get people to book. Called a representative twice and they were unwilling to help. Would not recommend. read more

Does the job of getting you to Vegas and back. After 1 or 2 pickups along the way, makes a 15 minute stop for bathroom break, food & gas around Barstow. Total trip took around 5 - 5 hrs. LA pickup/dropoff is at the Western Inn in Koreatown. Vegas drop-off/pickup is at the Gold Coast Casino... about 1 mile off the strip near The Rio. Giving it 2 stars because the website is VERY misleading in terms of quality. There is nothing LUX about this shuttle... same quality as any other bus or public transpo. For $35... you definitely only get what you pay for. Drivers were nice enough and they left right on time, so that was good. Worth taking if your only option is to drive yourself. Personally... I'd much rather fly next time. read more