WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!

We used them to replace a number of window balances throughout our house…read more They had great communication, showed up on time, and gave a quick, fair estimate. When the parts were ready, they showed up and did a quick install. All in all, super easy to work with and did a great, efficient job. Would definitely recommend and use again!

All communication from Custom Cuts Glass and Mirror, we're right on topic and context. They are…read moreeasy and thorough to work with.

Great exp. Enriquez was so professional. We had a few delays with getting the glass, not his fault…read more I was kept informed along the way. Sonia was very helpful and friendly. We received quotes from other services and felt most comfortable with Enriquez. If we have Glass needs in the future, we will definitely call. Thanks, Enriquez and Sonia.

ENS is awesome! We had a little back and forth due to some scheduling issues on my end, but once we…read moregot it scheduled they came out, took measurements ended up having to go back home and were willing to come back the same day and wrap up the project. The took their time and I can see that it was done the right way. Will certainly use them again for the next glass project.

Emergency board-up service on a Sunday night !!!?…read more These guys did it....fast. They quoted a flat price over the phone that was reasonable, (we texted him a photo). About 1 hour later, 2 guys showed up with 3 sheets of plywood. They removed all the broken broken glass swept up, fit, cut and installed the plywood over the opening. All in a little over an hour.

Dwane came out to install glass that was under warranty with Milgard. The glass was the wrong size…read moreand had to be reordered. No fault of Dwane's. the problem was that when the reordered glass was in Sunny State wound make an appointment and at the last minute would call and say they couldn't make it out and had to reschedule. They did this twice. Very annoying when I changed my Schedule to meet him. Then they backed out and told me to find someone else to install and they would drop the glass back to the store (window depo). NOT GOOD BUSINESS PRACTICE.

Glass doctor sent Steve and his son the same day my patio door was shattered by a pebble. They came…read moreand removed the broken panel and cleaned up everything and let me know what options I had for replacing the door. Great job and very reasonable.

I recently moved to Arizona and needed someone to fix some broken glass from our move. I called to…read moresee if this could be done, and Stephanie was absolutely amazing. She told me they could have the glass cut the next day and ready for pickup--it all happened so quickly! I can't remember the last time I had such prompt and excellent service. Not long after, I had a new buffet that also needed custom glass, so I called them again. They came out the very next day to take measurements, and just one day later, the glass was installed. Everything looks perfect. The team was professional, friendly, fast, and the pricing was great. I would highly recommend them to anyone needing glass work done. Outstanding service from start to finish!

I write this review for my wife as she is the one who directed us to Best Glass…read more We have an antique table that belonged to my wife's mom. The glass on top of the table broke and we had to replace the glass only thing is the glass was had an intricate design. So we had to find a glass place that could cut an intricate piece of glass. Our first visit was just to go over the details and the lady that works the front desk showed us what glass we should use. We had to return on another day with the table and this one employee came out to trace the design of the table top. I was actually in awe on how he did the tracing. We returned after the glass cutting was completed and had the table with us and sure enough the glass was the design of the table top. We were so pleased with the work and the gentleman who brought the glass out to place the glass on the table was I think in awe of the table and gave him a little bit of history of the table. He wrapped the glass to the table with plastic wrap to keep the glass and table together to transport it home. When we finally got it home we couldn't have been more pleased. Their staff is very accommodating and helpful and I must add very patient too. The cost was reasonable especially considering the cut of the glass has curves. So if you have some glass work to be done try Best Glass.

Customer service and quick exceptional workmanship. Mary was of great assistance and made…read moresuggestions to make the process quick and easy.... Definitely doing business with them for my future glass projects.

Amazing installation and fabulous pricing!!! Extremely professional and follow through with…read moreestimate and installation was spot on! Great experience!!!!

I had David replace 3 window panes that had condensation in them. Initially he was great and got…read morethe job done within 7 days. One week after install, one of the new panes had condensation, meaning the seal was broken. I sent him pictures and he said he would get it replaced right away. That was on 10/12 and I have not heard back. This week, a second window now has condensation in it. These windows were replaced on 10/3/2025. I have reached out many times and am now being ghosted. Stay away from this company and David Laveen. He's a complete rip off!

We had a new shower door installed, the information and choices were great. They help us make…read morebetter choices as well as keeping in our budget. I could not of asked for better service or pricing. We will use them again when needed for next bathroom.

From the owner: Custom and Sophisticated Glass Solutions with a Customer-Centric Experience read more

Dan was very professional, communicated with us throughout the process, and completed the job…read morequickly and efficiently. I would definitely recommend using his services for all of your window restoration needs. I will 100% be using his services for my next window project. TRUE STORY: he even saved a sick kitten by taking it to the hospital to get help and treatment. Dan is AWESOME!

Phone consultation for my mother was thorough and helpful. I truly appreciate the time and…read moreknowledge he shared with her.