I don't give many 5-star reviews, but Logan absolutely deserves one!…read more I called and explained what was happening with my fireplace. Logan listened, asked a few follow-up questions, and then told me one thing I could try that he thought might solve the problem. I took his advice and it worked! Now I have a fireplace that works again, and it turns out I don't even need to replace the pilot assembly after all. What impressed me most is Logan didn't have to help me the way he did. He could have easily just scheduled a service call and replaced the part, but instead he took the time to help me troubleshoot it first. In my opinion, that says a lot about someone and proves he is honest and trustworthy. I haven't scheduled the service yet, but I absolutely will be using Logan when it's time to have the fireplace serviced. Great experience all around. Logan earned the 5 stars!

We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Our service technician was knowledgeable, efficient, and fixed the problem we had with our…read morefireplace in minutes. We now enjoy knowing that once the weather turns cold again, we will have our fireplace ready.

A big thank you to Heritage and their expert technician, Cory for helping us with our gas fireplace…read moretoday. We had been troubleshooting a problem for 2 months and thought it was resolved, cancelling our appointment scheduled for today. Thankfully, Cory made time for us, diagnosed the problem in minutes!

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I know I've already written a review for Randy's Heating in Bremerton, but the quality and…read moreprofessionalism of their service and maintenance is also OUTSTANDING. After switching to Randy's back in 2024, I elected to invest in a service and maintenance contract with Randy's Heating (and Air Conditioning). John is my service guy. He arrives exactly when scheduled and does a thorough maintenance service on all the equipment. He's been in the business for over 40 years and his experience shows. Needless to say, I'll continue to contract with Randy's for service and maintenance. ...it's all about trust, skill, and reliability.

We highly recommend Custom Hearth Fireplaces & Stoves in Port Orchard. We are completely pleased…read morewith our new gas FP. All the people involved in this process, from Josh Marbett, who helped us pick out what we wanted, Renee Maggie, who sent invoices, to the amazing professionals Mark, Aaron, and Lane, who performed all the labor and were prompt, neat, kind to us, and very careful with our home, made this an easy process from start to finish. Thank you all.

The installation of our new WOODSTOVE by CUSTOM HEARTH earlier this year was very smooth and very…read moreprofessionally done. The crew was very friendly and knowilable. We are so pleased and happy to finally have that wood stove we always wanted. It works perfectly and makes our home very comfy on those cold days. Thank you CUSTOM HEARTH!

Great experience with this crew inspecting and cleaning our standalone pellet stove. Super easy to…read moreschedule, excellent service, great communication and very thorough work. Pricing was well worth it!

ColtWest came to service my chimney in Montesano. They were quick to respond to messages, gave an…read moreaccurate estimate, and were on-time for our meet at the property. He took off his work boots when preparing the work area inside my home, and treated my property with respect, both guys went out of their way to be friendly and efficient. Great value, great service. The team I had today were based out of Shelton, I will continue to support this local business.

We bought a house in Port Ludlow in which the previous owner had neglected to replace the cap and…read moreflashing on the chimney, leading to the flue being frozen with rust. They had also cut the wiring to the thermostat switch which had to be repaired by an electrician. Dan came out and cleaned everything out, replaced the cap, replaced necessary parts in the stove, and helped me get an owner's guide for this 20-year-old fireplace. He can be hard to get hold of, but that's because he's busy, because as you can see by the other reviews here, he's honest, straightforward, and does a great thorough job. Highly recommended.

Dan cleaned our woodstove and we were very impressed with how clean and quick they were. He gave us…read moretips repaired a loose seal and was friendly and professional. Highly recommended.

They gave me a $1000 pre-tax estimate to fix my gas fireplace, saying I needed pilot assembly and…read morereceiver. I called another company for a second opinion. They said parts were fine but the receiver needed 4 new AA batteries. They put the batteries in and my fireplace has been working perfectly ever since. Economy will not answer me when I asked for a refund of the deposit of $206 for a diagnosis. Beware when dealing with them.

It was Saturday night on the hottest week in history here and our AC goes out. I called and left a…read moreVM about 9pm, expecting a call on Monday when the recording said they'd next be open. Lo and behold, I got a call late morning on Sunday from Kyle saying Stephanie called him to see if he was available and he said he could be over in about and hour. I was flabbergasted and thrilled!!! Poor guy out in the midday heat was extremely courteous, caring and hardworking, and competent, taking time to explain what he was looking for, what he had found, and that we needed a new capacitor which he didn't have. He said he was pretty sure the condenser was okay but wouldn't know 100% until he got a capacitor. He left to meet another tech who also didn't have the exact part, but who might have parts that could work. Kyle returned with two capacitors instead of the one which would work in tandem just fine (and he only charged for one). He hooked them up, got it working, checked out the system to make sure everything was working as it He came inside for a cold soda and carefully explained about how dirty filters contribute to excessive wear on capacitors. He also said he had noticed while doing some temperature checks that we had filters on the return air intakes in the house as well as the filter on the furnace, explaining that this double filtering also contributes to overworking the system. We paid the bill which was for the capacitor and a $150 Sunday service diagnostic charge (with no extra hazard fee for the intense heat!) I really felt he was totally concerned about helping us out, educating us as he progressed, with tips for getting the most years out of our system, and making sure we were happy. I think the price of getting our AC back online before "tomorrow", predicted to be the hottest day ever in the weather history of Bremerton (110 degrees in June?!?!), was well worth what we paid! Thank you Economy Hearth and Home!! #ServiceStarShoutOut

I needed a new fireplace installed, and I was incredibly nervous about how it would fit and look…read more There was legitimately one model that would fit into my fireplace framing. Jason and Tyler were thorough and communicative through the entire process. It looks phenomenal! Tyler even replaced an exterior outlet for me. They were not just knowledgeable, but they installed the fireplace expertly. Jason and Tyler were friendly and I can't wait to hire them for more work in my home!

First off my house almost caught on fire from a faulty outlet. I panicked. I went on Facebook…read moremarketplace in hopes to find somebody and it wasn't too long after I made a post desperately trying to find somebody to help me after my post I got a message from Smart climate which I am so beyond grateful for because I could've just gotten any old person, but I will tell you I dealt with three different people one which was the owner and several of his employees and I feel like I have known them my whole life. They are fabulous. Great personalities really care about your issues and care about getting them fixed and in three days, I had an extensive electrical change and a new panel in my house and I was thrilled and I felt safe and then today they were here again doing a little more work I couldn't ask for a better company to work with. I've been in the customer service business for over 50 years and I absolutely recognize their professionalism and their willingness to be there and help. They are all truly authentic kind, caring professional people that I would trust with my life. PS they truly went above and beyond!!!