Simon came out and found the leak. We hired his referral and the leak stopped. Very nice guy.read more

Simon solved my problem over the phone. I thought I had a leak inside my wall but it was the…read morepressure tank on the water heater that was causing minute inflows and outflows. He could have charged me and come out but he solved it over the phone and saved me a ton of money. He's someone with a lot of integrity

I left Seattle in February of 2014, but prior to that, for at least a year I found the highest…read morequality water at Custom Pure. It is now March or 2025 and I live out on the Coast of Washington State, but my experiences with Custom Pure more than 10 years ago were so Wonderful I had to look it up and see if it was, as I hoped, still in business. To my Complete Delight it IS! I first learned of Custom Pure through someone I knew, and also at PCC (Puget Sound Consumer's Co-op) and I consumed only Custom Pure water, whose purification method is the Best I have ever encountered. For Excellent Health, pure water is crucial. I could not possibly have a higher recommendation for Custom Pure! And I shall see if I can find an outlet for it here on the Washington Coast. I would even be willing to help man a store out here. I consumed nothing but Custom Pure Water for about a year, and then briefly ran out and had to drink water from the faucet in my apartment. I was amazed that I was experiencing a mild but substantial psychotropic result from drinking that hideous Seattle Public Water! Custom Pure Water is to me, the Standard of the Purest WAter I have ever been privileged to have available for my consumption. Try it for yourself and You will see, over time, the huge difference it will make in your health. Please note that I eat healthy, and I do not use, abuse, nor consume to any degree, drugs, alcohol, nor tobacco. For those seeking optimum health and vitality, I highly highly highly recommend Custom Pure! ~ Sol A.

Super friendly and helpful staff. Helped me navigate what i needed for an under sunk water filter…read moresystem with pros, cons, price points. I liked that they gave me options without sales pressure. Made me trust their recommendations and i would definitely come back!

Great group of guys. I think it's a father som team. I called because my water was tasting a little…read moreweird and I didn't really know how it worked. They came out and tested it the same day. Provided a quote quickly and was really great to work with. Decided not to replace the softener yet but will use them in the future. I offered to pay for the test but graciously refused. Thanks Glenn

Really great products, service, and pricing, I spoke on the phone with the father and worked with…read morethe son. I'm at the six month mark currently with our system (greensand, carbon filter, and softener) and I couldn't be happier. My family members routinely comment on how good our water tastes and looks. Also, when installing the son found a slight concern (no air gap) in our plumbing system from the previous filtration system, and very kindly installed one for us on the spot. This company is run by decent individuals who look out for their customers' interests. I cannot recommend them highly enough.

Chase and Willy persevered through a tough leak/clog in my old house. It was definitely not…read moresomething I could have handled myself and they pushed through thick and thin to get the job done on the same day I called and at a price I'd consider perfectly reasonable.

Very professional and efficient in replacing our water heater. Quick to respond, courteous and…read morefriendly. I trust their work and their word.

Started as a well business. The previous owner ( the father ) installed a new pressure tank 4 years…read moreago. The tank went bad. We've tried to contact the son but he will not return the call. Very bad business practice. We gave his dad $18.000 cash.​

Aquarius Pump Company is an outstanding, service-oriented company that monitors and repairs septic…read moresystems. On Saturday morning my septic alarm went off and I called my former septic company who will remain nameless. I left a message on their monitored service line. I left a second message Saturday afternoon. I never received a callback even though I had a paid for contract. I researched Septic repair companies, to find a reputable vendor. Aquarius Pump Company had positive reviews and I spoke with someone in the industry from another company and they highly recommended Aquarius Pump Company. I called their office and Robyn assisted me in obtaining an appointment. She was super professional and set up an appointment for Mike to come out and look at the system. Mike troubleshot and fixed the problem quickly. He also explained how my septic system worked and said if I had any questions do not hesitate to call. He provided awesome service at a reasonable price. I am now using Aquarius Pump Company for my septic contract and any future work that the system will require. It is good to have company I can trust and that I know will respond when there is a problem. Thank you for turning a negative situation into a positive one!

This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

I have used this guy several times and I was very pleased. He helped install a new furnace, and…read more tankless water heater and his rates were very reasonable.

What a great job. Thank you Ryan for showing up on time and explain what had to be done and saving…read moreme money. The prices that other plumbing company's wanted compared to how little you charged was unbelievable. I am very happy with the job and the great deal. Will recommend you to all my friends and family. Thank you

Had them out for a backed up main line. They had a camera to find the root and hydro-jetting is the…read moreonly way to go. They were quick and professional. Highly recommend.

My toilet was pulled three weeks ago which took 5 minutes for $250 and was told my floor needed…read morereplaced and they would come back to install the toilet once done. The floor has been done for 9 days with call after call with BS excuses about "a quote" a "call back" a "the person who did the job will call you" a "we will get it scheduled this week". Not a call back, no scheduled repair NOTHING after my six phone calls. Pretty much got ripped off for $250. I should know not to call a sewer company for a simple plumbing job. *edit - Angela from their office called. I do have the correct company.