Brought in desktop computer for simple upgrade. Something…read morewent wrong. WTF spent huge effort making things right. Josh very patient with me. I would trust WTF with any of my computer needs.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

Well the term "Geek-In-A-Box" comes to mind! LOL Just kidding…read more This is an amazing person who handles almost anything you can think of computer related. If anything happens to your computer or you just simply need extra security on it give him a call. He is wonderful at figuring out what your computer needs. My computer simply had a mind of it's own and was protesting the Internet. He gave it a good wake up call and voila, my computer works!!! I have absolutely no computer knowledge and he broke down the things I needed to know in lay mans terms!!! That makes me feel so much better and less like an idiot. I absolutely hate tech guys that try to appear smarter than you. The rates are very reasonable. You can call to make an appointment and he will visit your home or business. You can also drop off your hardware. So the next time you use your computer for a coaster or target practice and need it fixed give him a call. Don't bother with an out of the US tech phone operator!

A friend of ours had used Jerry at his business a couple of years ago and highly recommended him…read more We logged the contact info onto IPhone just in case, especially since he was an independent, small business. Just before Christmas our HP Envy 17 Laptop was totally frozen by ransomware, the first time ever for a problem at home. We called Jerry, he answered right away and he was well aware of the problems related to this type of computer attack. He offered the option of coming to the house or having us drop it off at his location. We took it to him and asked him to look into a few other issues. He provided an estimate (VERY fair and honored), requested a small deposit and, since it was Christmas weekend we expected a long down time. He called right after the holiday and had it ready to go. He took extra time to explain what he had done and how it worked on our unit. After running it through its paces for a few days, a couple of glitches surfaced that were not related to his repairs but were evidently affected by the attack. We called Jerry late that afternoon. What we were experiencing was complicated but he got right on it. He logged into our Laptop from home at about 7 pm and stayed on it until 1 am, totally clearing up the problem areas and resulting in a machine that worked faster and cooler than when purchased new a year ago!! NO EXTRA CHARGE. A really nice guy, who is fair, honest and excellent at his craft. Highly Recommended.

George is amazing. Super honest and knowledgeable. He fixed my laptop as promised for a very…read morereasonable price. I'll absolutely use him again!

George arrived on time and restored the printer driver set and link to the desk top with ease. He…read moreanswered a lot of questions and made some helpful suggestions that will save trouble in the future. He then turned to helping trouble shoot and replace a defective Ring door bell system. This checking out and re-working an odd work-around that was in place from the previous owner. All around high value for a very reasonable fee. I highly recommend this service and request his service in the future.

James Duncan is great at setting up a new computer and migrating info from the old pc to the new…read more Highly recommend him. He definitely went the extra mile for us and was reasonable for the amount of time it required to get things working.

A little expensive, but eventually he fixed the problem that I had called him for. At first, he had…read moretrouble trying to figure out how to connect my printer, but in the end, he figured it out and all was good.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

5/5 Stars Both Hyram and Kevin went above and beyond in…read moreresolving my issue. They handled a difficult situation with immense diplomacy and tact. Truly swell folk--highly recommend NerdsToGo in Plano!

Josh did a great job at resolving my issue. He showed me how to fix it should it happen again…read more So proud of the response and the in-home customer service.

Great service we purchased three laptops from them. Two of them had a few issues a couple months…read morelater and they repaired them for free very quickly less than 12 hours after I dropped them off.

They replaced my battery on my M1 Macbook Pro. Took a deposit over the phone to order the…read moreappropriate battery. Once the parts arrived, they did the battery swap in a few hours. Naveed even waited for me a few minutes after the store closed so I could pick up my computer. Friendly and professional.

The service and care at this establishment was superior. Teresa was helpful and personable when I…read morecalled and the same feeling of customer service was evident when I arrived. Teresa explained the process thoroughly of how my computer would be serviced. She was knowledgeable and had a sense of urgency to ensure a quality job would be done in a timely manner. Please support this local establishment who gives back to the community with their expertise in computers. Thank you!

First time pc builder here,had a great customer service experience with reception but,charged me…read more200$ for just connecting the small 1 pin on the bottom of the motherboard (I had them flip flopped),no organization of the wires ( I had to do it myself) and apparently didn't correctly connect my fans so now I can't read temps. Had to replace my fans thanks a lot. Wish they had told me this Overall point: Shouldn't have been 200$ for just connecting a single power connecter wire pretty much scammed me.