From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.

Waterfalls is quite simply the best!!! Not only is the Spa beautiful and relaxing, it is staffed by…read morethe most professional masseuses that we have ever been to, Nasser and Meloni. They are incredibly knowledgeable and great at explaining the various services they offer and excellent at delivering their crafts. I would highly recommend them and I guarantee you will feel so much better after just one session with them. Enjoy!

Recently got a Groupon for a 60 Minute Hot Stone Massage by Jä Jenkins, it was a full body Massage…read more Jenkins was great! Very informative and friendly. The entire staff was welcoming and would come again if I lived in the area!

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Beautiful spa, you would never know this amazing place was in an office complex but well worth…read morefinding. I have been twice and both times the massages have been perfect. Will be back again

I got the eyelash lift and tint service for $75. Definitely worth it! The process of taping my…read moreeyelashes was a little uncomfortable but it went by fast. Nothing "burned" my eyes but the tint did sting a little before she wiped it off, I'd maybe recommend skipping the tint if you are extremely sensitive but for me it was fine. My eyelashes are long but droop and do not hold a curl, but after the perm it looks like I have eyelash extensions! I will definitely be returning.

I've been coming to Molly for a year now, and I look forward to seeing her every month! Even on my…read morefirst appointment, I was extremely nervous as I had never been waxed before, but she made me feel so comfortable. The wax they use now is the most painless I have had, and I cannot stress enough how kind and engaging Molly is. The time always seems to fly by and nothing about her is awkward or uncomfortable. I've also gotten a few facials by her and those have been the most luxurious and relaxing experiences I've ever had. I'm also glad that they're using Dermalogica products now, so I can easily and affordably replicate my results! I couldn't imagine seeing anyone else!

Incredible experience. I ordered the mango Matcha and my husband ordered the chai coffee. We also…read moresplit a flight of the mint Matcha, Thai tea, and cinnamon tea. It was a delightful afternoon. We will definitely be back!

The atmosphere was very nice and calming. The people there has been very helpful and friendly. I…read moreenjoyed sitting and relaxing with a nice drink. It made me take my time and just focus on the present. The tea has been amazing and I can't wait to come back to visit again.

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

Worst doctor's experience I can remember. They clearly do not care about their patients and I wish…read moreI'd checked reviews before scheduling here. None of my concerns were addressed. Upon making my appointment, I told the scheduler I had some skincare concerns I needed addressed during my appointment. I was looking forward to having a solution or at least some answers after my appointment, instead, I was told I would need to make an additional appointment in a few months to address the concerns of my facial redness....and that I was only scheduled for a cancer screen. My "cancer screen" lasted a total of maybe two minutes, and I was told to try sunscreen. In the past, I've been able to address concerns during my annual check up with another provider FROM THIS GROUP. This wasn't clearly communicated upon scheduling, I'm extremely disappointed with my experience here, and now I need to wait another month to get in to address something I was able to properly explain while the doctor was doing the body scan...you're telling me they can't take an additional couple of minutes to provide me a solution? No, they'd rather hit my insurance TWICE. Also, there was no "you're good", "your skin looks fine", etc. in regard to the cancer screen. I will not be using this doctor group again.

I'm here at Dermatology Associates of Virginia for my annual skin cancer screening. Everyone here…read moreis great and I never have to wait. Dr Woodley has checked me over numerous times and I have zero complaints. It helps that I always come up clean! The office is conveniently located in Bon Air/Midlothian next to Johnston Willis Hospital and theres plenty of parking. 5 big stars and 2 thumbs up!

I have had no problem with the stylist to be clear. I called them multiple times during business…read morehours the day before it was going to ice. They didn't answer me so I was like okay guess I'll just go. Then called me before my appointment and let me know they cancelled my appointment without even speaking to me and gave the time to someone else after THEY couldnr answer? She was rude and short. They are not that worth it especially with their pricing. Better salons without rude customer service is available. Best to go elsewhere.

Noel is a master. She has colored and cut my hair and cut some of my kids' hair, which is very…read morecurly and thick and she always does outstanding work. I often just have her recommend something for me and do that, and I trust her expertise and skill enough to know that it will look fabulous.

I was really glad I found someone who could do my eyebrows the way I like because I moved to VA…read morefrom Florida, but she is not consistently with her hours and I travel from like an hour away to go to her. One time I drove there and she was closed so I learned to always call before going.

I don't usually leave reviews, but I had to share my experience. I told her I didn't want my…read moreeyebrows thin, but that's exactly what she did. The customer service was terrible. She rushed through the service, and I even had to use tweezers at home to fix them. I don't recommend this place. I feel like I wasted my time and money.