An aesthetically beautiful salon with rude employees that are highly incompetent and unable to work with people of color
Where do I start with this salon? I went to Britny for highlights the first time and it was fine. I used a little bit of organic coconut oil the night before and... The color came out nice and ashy, but it could have been better (for $450). Was not happy with the streaky and fake look, but I was very happy with the shade and my hair was mostly healthy (despite extreme dryness). I did not complain. She had another stylist helping her (named Linda) who was friendly and professional. I didn't mind because she really seemed like she knew what she was doing and they were working together.
The second time I visited Immortal Beloved was a couple of months later. The experience I had this time around was wholly different (like night and day).
I went back for more highlights, going for a more natural look. Britny and I discussed coconut oil and if it is useful for obtaining healthy hair or just a fad.... well, she was in the middle of telling me that it's a fad while she started to become nervous and call other girls over to access my hair. She started to say that it is processing way too fast and when I asked why she replied "the coconut oil is making your hair process faster and its turning orange." I was confused because I had used coconut oil when I went to her in January for the first round of highlights as well. Anyway, she continued to foil my hair and a few minutes later I felt my scalp heating up ad burning... so I told her and she goes "is it painful or just a light burn, because some heat is normal." I said "not necessarily painful but not comfortable either." Soon after, she was rushing me to the bowl to wash my hair out, and suggested that she bleach a few more pieces in the front to "even it out"...by this time, I had lost track of how many girls were working on my hair (2 blondes, one brunette... none of whom knew how to detangle or even shampoo biracial hair). The top of my hair came out reddish brown, so I asked for another toning. The blonde girl told me it needed to process for 13 minutes, but she left me sitting over the sink for nearly 30 minutes. This time, my roots over processed and were almost pitch black. One of her "assistants" kept saying "I need to go mix more toner" Why would her unlicensed assistants be mixing her chemicals for her. Oh, she claimed they are "highly trained and do not make mistakes"
I had previously agreed to do a natural style after coloring to reduce breakage. They called it "a roller set." It was definitely not a set and no rollers were involved. One of the girls in her army of untrained assistants came and brushed through my hair as if she were scared of it. Then she slapped a bunch of random chemicals in it (not truss- the only brand britny claimed she used on my hair). My hair felt brittle and sad, then she proceeded to tell me to sit under this super hot dryer for 30 minutes. Midway though I was looking like an ad for soul glow (but without the moisture of healthy look). At this point I changed my mind, and asked for a blowout.
"Nobody here has time to do a blowout, but you can come back at 2:30 and ___will do it! He is great." I am a full time student and had only come to town for long enough to get my hair done. By that time, I was very upset and I started crying because Britny did not care about me being unhappy with my hair, she never came over to check how it turned out or to ask me if im ok. Not once. I didn't see her face after this was all done. The manager just came out and kept taking messages to and from her to me.
The manager agreed to come outside with me and take pictures of my now red tinted hair. I still have the pictures. After seeing them, I told her I did not feel comfortable paying 450 for that service and she continued to argue that I am also paying for everyone's time. I then informed her I was not ok with 5 or more people working on my hair, and im sure someone mixed the chemicals wrong. She insisted that nobody made any mistakes and that it was my hair having a chemical response to COCONUT OIL. For those that don't know, millions of hair stylists swear by using coconut oil before color processing and I spoke to multiple stylists that agreed with me.
Long story short, I left without paying. The manager told me that I would now be blacklisted from the salon until I pay. The next day I decided to call and pay $250 (price agreed upon by manager) because I wanted my hair to be corrected. A week later and Britny still would not speak to me, but was sending messages saying she would do my hair soon. Every time I tried to schedule an appointment they said "we need to just talk to britny first." Which was confusing because they had her schedule. A few hours after my last conversation with the manager, Britny messaged me on Facebook insulting me and telling me to find another stylist. Well, thank God I have. Add pics l8r read more