We booked a manicure and pedicure family date here as we were in the area. Staff were ready on time when we arrived. We were seated right away. The service itself was nice and thorough and their shellac pedicure included a short hot stone massage and paraffin wax treatment.
My sister originally asked for a fingernail to be fixed as the shellac polish had peeled off. She decided to get a polish change instead after staff upsold her that service. She had gotten a manicure elsewhere and picked a different colour polish during this service.
Prices are not posted in the store. You have to find the prices online. Also, you need to look thoroughly at the bill. My sister was charged $5 for shellac removal, $25 for the polish change and $10 for nail fix which never happened. We only noticed that after we had left the store and finally had the chance to look over the bill. The nail tech showed the bill on the iPad in store with a quick scroll down the screen. There were so many charges that it got confusing. We basically were charged $10 extra for a service we did not receive.
Prices were average for the North Burnaby area. The store itself is modern and trendy. Pedicure stations had massage chairs. Their nail polish selection was great. They do have a loyalty program if you plan to visit them regularly. Points collected will earn you a discount on a future service. Overall, 3.5 star experience because of the billing hiccup. read more