Unfortunately, my experience with Angela Le (pedicure) was disappointing.
The biggest issue was the foot bath temperature. When I politely asked for the water to be changed because it had become too cool, she seemed reluctant to do so and made very little effort to communicate with me in English, which made me feel discomfortable.
In addition, the foot and leg massage that I expected as part of the service I booked was NONE.
Throughout the appointment, I was repeatedly encouraged to purchase additional services for an extra charge. While I understand that businesses may offer upgrades, I felt the focus was more on selling additional services than on providing the relaxing and attentive experience I had booked.
I also had concerns about the hygiene standards. After the previous customer finished, I noticed that only the plastic liner in the foot bath was replaced, and I did not observe the foot bath tub being sanitized before the next customer's service. I also observed staff wearing the same gloves from one customer to another without changing them. In addition, some staff members wore masks while others did not.
I was also disappointed with the reception and payment experience. The staff member responsible for greeting customers and processing payment came across as dead fishes and the payment process felt more like money collector.
No consistent uniform or professional appearance, which gave the business a lazy and disorganized impression.
Throughout my visit, there was very limited English communication, and most conversations among the staff were conducted in Vietnamese.
Overall, i would suggest to pass this business based on my experience. read more