This small shoe shop is the real deal! Not only does the owner repair shoes, but belts, purses, and any other leather items. The owner works by appointment only, so be sure to call for an appointment. Excellent work! Highest Recommend!! read more

I called with a urgent need to fix a pair of shoes that I messed up trying to polish myself. I spoke to Nathaniel and he was able to get me in right away. I showed up and he was very respectful and explained to me what I did wrong and the best option for fixing it. The price he quoted was very reasonable, and he turned them around in approximately an hour, which was less time than he quoted. Nothing but a great experience, would definitely recommend. Don't be put off by the kinda quirky process. The work is good and prices are fair and it's hard to find a good shoe cobbler in a shrinking industry. Nathaniel was great to work with and did a phenomenal job. read more

A Gnome's Shoe Repair - Refinished shoes that I had damaged by using the wrong product. Work done by Nathaniel.. - Shoe Repair Near Me - Mesa, Arizona

I want to start by saying I try to always support small businesses, and this is the 1st negative review I have written. I stopped by this morning (I did not have an appointment. Didn't know I needed one). The man came out front asked if I had an appointment. I said, no and then he asked to see what I needed done. I showed him my purse and asked if he could sew my strap. He proceeded to tell me that he would polish, take care of the fraying, & sew the strap. I replied, no just the strap is all I wanted done. This apparently was Not the correct answer because he got very upset. I said, WoW- I'll just go somewhere else. He walked back inside slamming the door and called me a not too nice name. My reply was again WoW! Listen, I really hope he treats his "appointed" customers with more respect or at least rewatches the video from his camera to assess how he treats potential customers. I will not be back. Brightside: I went down the street from here and had my small job done by another shoe repair in less than 20 mins with NO over reactive behavior and at an excellent price. read more

Wow wow wow -- what a great job by this hole in the wall shoe repair business!! I'm really impressed, Gmome's maybe have been the subject of some poor customer experience but I have to say I'm delighted. So what do Gnome did for me exactly? Well it was a complete overhaul of my shoes. This involved new (rubber) soles and heels --with a welk repair also, all done and cleaned ready for another 2 million miles! Well done Mr Gnome!! I hope you get more business as you certainly deserved it!! read more

A Gnome's Shoe Repair - Front view. Beautiful job! - Shoe Repair Near Me - Mesa, Arizona

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Nathaniel fixed my shoes quickly. I got there and sat in my car while he repaired them and brought them out for me to try. I was so grateful for the quick service. Call him half an hour before you go and he will meet you there. read more

save yourself time and headache and take your business elsewhere you'd think customer service comes natural for business owners but boy does this owner prove that wrong. This shop was great when the older man used to own it but ever since he sold it to this guy all the other 1 star reviews sum up the issues. ive called twice to schedule an appointment just to get attitude immediately. I'll keep taking my business to the other repair shop down the street (who are amazing by the way) which seems to be a trend when this guy scares away business. Update: his response below wasn't even my call or situation which is the saddest part. Easier to point the finger everytime than taking accountability which is a trend based on all his yelp and google reviews... read more

Fixed my Jimmy Choo's in 15 minutes! Very detailed and upfront with explanations/expectations.

For small, simple jobs I'd recommend this business! The turn around time was quick. I had three times: a pair of shoes that needed the straps reattached, a belt needing a new screw, and a belt needing to be extended. The shoes and first belt turned out great, I was pleased. The second belt... not so much. The first time it was dropped off, it wasn't extended, just recovered. I called and he said he'd be happy to fix it and this is what I got back. When I picked it up the second time, I was beyond disappointed but decided to take it somewhere else. This was my mother's belt and means the world to me... I have no idea where he got the diamondy pearl thing from... I wish he would've done a completely new piece of leather instead of the third piece with seashell punches that was added. I really hope someone can repair this and it's not ruined. read more

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Just called and asked if they knew what a Morton's neuroma is. It's a pinching of the nerve between the 3rd and 4th toe. Before I could finish she interrupted me and asked me what I wanted. My foot is in pain and all I needed was someone to at least sound like they wanted to help. The person was rather short and abrupt with me. Zero customer service skills. They don't want your business. Go somewhere else. read more

Nathaniel was great! Went in for a leather shoe condition / shine and the result was incredible! Also for a reasonable price. Will definitely be using again. read more

Isaac, regarding your response to my post. (Kenneth S) What you wrote is nothing more than LIES AND MORE LIES!!! Nobody explained anything to me when they were dropped off (other than the cowboy heel I mentioned). Nathaniel came out of your building to my truck with a clipboard. He said you could do a "cowboy heel" and that was it!! NOTHING WAS MENTIONED ABOUT GLUING IT ON. Then he gave me a handwritten 3x5 card as a receipt and scurried back inside. As far as your assessment we use a shoe horn to take the boots off......uh, no. Shoe horns are designed to PUT BOOTS ON. A boot PULLER is used to take them off. I would think in your "professional" capacity you'd be aware of the difference. Regardless, having owned boots my entire life and currently having about 15 pairs of cowboy boots - I am WELL versed in how to take boots off properly. The heel was WORN DOWN AND NOT A MANUFACTURERS DEFECT. Stop blaming your inability to effectively perform your job on someone else. Double H works boots are solid quality and (except for the heel wearing down from use) will last for years. In any case you have demonstrated (to us and all the others you've previously hung up on when your work is shoddy) that you have ZERO customer service skills, work ethics, social skills or manners. I have no idea how you are still in business - if you were my employee, I'd fire you in a second; and if you were the one who took over my family business, I'd hang my head in shame. read more

asked to simply put two holes in a handbag strap told me to go somewhere else that I could not afford him read more

This guy is an absolute crook and a liar. I took a pair of sandals to him that needed the straps repaired. He quoted me $25 for the top and the bottom. I paid him $25 and When I went to pick them up, he handed me five dollars back and said he only replaced the top because the bottom didn't need it. I took his word for it. After wearing the sandals two times they again were faulty. I spoke to the owner. He remembered me and said he would charge me another $25 for the bottom. I told him originally he told me the top and the bottom were $25 And he gave me five dollars back. He remembered that and then he told me I told him not to replace the bottom - no that wasn't it at all the man's a liar an absolute liar. I think he's on drugs. I told him I was going to put this comment on yelp and he said well I'll just dispute it like I do all of the complaints. Stay away from this business. This guy is angry and out of control. Since I posted this review, he has called me 10 to 12 maybe 15 times and keeps hanging up hanging up hanging up. Then I read his comment towards me and it's completely wrong! He doesn't know what he's doing and the way he treats customers he's a threat to our community. My next step will be putting an order of protection against him. He's dangerous. How dare him call me continuously and hang up hang up hang up. That's childish. He does not back his work or his word. It seems he's delusional. Everything he said was a complete lie. I will certainly go somewhere else to have my sandals fixed the right way no more sloppy work. I paid him for a sloppy job and he only did it halfway. That's fine. I'm done with his business and I hope people reading this comment will also take their business other places. It's threatening to me to deal with a hostile business owner. read more

I just had an old pair of shoes repaired and they look better than they did when they were new. I also had a purse reconditioned and that as well looks amazing! Price was fair and turn around was quick! Highly recommend. Call first to make an appointment for best service. read more

I called them and got a quote to repair my Ariat boots. They told me I could make an appointment to come in in 30 minutes. They gave me a quote and told me my boots would be ready in 45 minutes! I was highly impressed that they took care of me and fixed my boots in such a short period of time! They did a very good job and the price was very reasonable. I would highly recommend this place. read more

Extremely unprofessional and highly disrespectful. I called to ask about shoe shine and repair, he condescendingly says he's the "specialist" and I should call around to other shoe repairs before calling him. Cut me off nearly every sentence I tried to get in, didn't answer my questions, was annoyed I was going to give him business. Then while I was mid sentence he said "call around, okay thanks bye" and literally clicks on me. Unbelievable. Edit: reading his reviews, I completely understand. How he's in business I don't know. read more

Owner is disrespectful. Quality of workmanship is terrible. Take your business to anywhere else but this place. Shocked he is still in business. 0 stars. Should be negative. read more

Wouldn't even consider fixing the shoe and when I got there, they were upset because I didn't set a appointment

It was raining and he met us at front door and we waited in our truck for him to complete heal repair on pair of women's shoes. It was easy & quick. Just be sure to call ahead bc you need an appointment. And cash only. read more

Dropped by to have a pair of boots repaired. Heel had separated from upper. I brought the second boot but hadn't noticed that it too was in need of the same repair. Fortunately, the cobbler was able to address the repair immediately. He quickly and properly repaired and then conditioned the leather. Reasonably priced too. One thing I would do differently is that I would have made an appointment. I was simply lucky that the cobbler had the time after I had driven 30 min to get there. read more

Today I called the Gnome Shoe Repair store to see if they could work with my shoes. The man who answered said yes. I asked if I could bring them down. Again he said yes. I traveled over to the shop where he meets me outside because the inside of his store is all shop. So we stood out in the sun. He looks at the shoes and says he can work on them. That he'll charge $30 for both shoes and that I have to pay him cash prior to the work. Well, I didn't have that much cash on me and I let him know that. So he handed my shoes back to me and said I could come back when I had the cash. To which I replied, "You knew I was traveling out here. Why didn't you just tell me on the phone?" All he said was you can come back another day when you have the cash. Now, I have no idea whether this guy does quality work, but if this experience was any indication I would stay away from this shop. He had no respect or value for my time or effort in getting to his shop. I rarely write reviews, but I feel people should know. read more

He didn't fix my boots. I drove to the shop to find the door locked at 1 pm. So I tried knocking; a man in his 30s I think opened the door from a DARK interior (the windows are blacked-out) about 8", said, "I'm too busy. Call & make an appointment." Having the box containing boots in my arm, I quickly replied, "Could you look at them and just tell me if you're able to fix them?" "No! Make an appointment, I'm busy!" I'M NOT?!?! I've driven to your shop to be rudely--and weirdly--dismissed!? Like I would drive back to this dungeon!! A gnome's place indeed! I drove to another shop where the cobbler took a look for about 10 seconds and said he couldn't fix them read more

person that greated me was rude. his attitude was very un-professional. his rates for shoe repair was 5 times anyone else. he didn't even want to talk unless i had an appointment. read more

If your shoe repair store is fancy, they must be overcharging. Fancy... this is not. Gnomes are mischievous, but always harmless. Gnomes guard mines of precious treasures hidden in the earth, and behind the entrance door, you will find one hiding... clearly indicated that I found a hidden gem in east Mesa. Let's be honest, you can find more than hidden treasures throughout the very small, crowded storefront. The price was fair, but be prepared to pay in cash. They wanted to fix my shoes immediately which was perfect because I was in love with the loud, epic playlist. read more

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Easy, straightforward service and quality work at a great price. My beloved, well-worn Doc Marten boots feel like new again and I couldn't be happier. I will definitely be bringing my other leather goods here for repairs when needed. read more

Well, I wish I have read the reviews from this place prior to taking my business to them. I needed a pair of brand new boots (never worn) to be polished and shine. The main guy said he could do it for $20. The shoes were "ready" within the hour. When I picked up the boots, they looked shiny but I could tell that he only painted them!! He freaking used paint to shine them. Of course as soon as I put them on the pain started flaking. I'm glad I didn't go back, after reading all these reviews about the owner getting really defensive, I've probably would of gotten too and it would have not ended well. This place needs to be shut down for good. To bad I can't leave negative stars read more

Very recently they rebuilt my wife's Birkenstocks soles, cork and leather straps. Spent $90. Today one toe strap broke they replaced which was the original reason for them to be repaired in the first place then they suggested replacing the cork and soles. Great they got the job. Texted them today. Got a call back but it ensued in to a pissing match and denial he did the straps then the guy hung up on me saying good luck finding someone else. Very disappointing being treated that way. Early in the conversation he said he could peel back the cork and replace the strap but had to charge me for it. Never got a chance to find out how much. My wife was satisfied with the work and the cost but the customer service after the sale needs improvement. Found there are quite a few shoe repair places in Mesa besides this one that will get the job. As we speak we are going to the Birkenstock store in Tempe on Mill to get her some new ones. I wish these guys luck. read more

Oh my lord, I look my UGG to be cleaned because my cat urinated on them, he said there was no guarantee that he could get it all out, came to pick them up about 20 minutes ago and I about threw up, I pre paid him $60 to clean them. When I picked them up, there was no suede left on them, there are new stains that were never their, the color has completely changed and they don't even match, I boots look completely horrendous, their scratched up and completely stiff. These shoes we almost brand new when I took them in, besides some dirt, NEVER EVER take your shoes here, go somewhere else, I have half a mind to go back there and ask for a full refund!!!! read more

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I was harassed, cursed at, ripped off and left flabbergasted that this business is up an running with all complete disasters happening in this small Main St building. I ordered soles being redone and ordered special, comfortable , non slip black rugged soles. I was given the cheap ones he had shown me when I got there.....(ones that he had sitting around and admitted they were cheaper) I made the mistake of taking the grocery bag (paper) containing my "cheap Goodwill shoes" /yeah the owner said that! / to my car before inspection. Once I realized I had been ripped off , I took the shoes back into the store (or tried) to have a conversation with him.....I only got one foot in the door before I was banned from the property. He physically pushed me out the door and said to take him to court if I wasn't happy! Completely unprofessional and a disgusted that he is in the same small business community that I take part in.....I support and own/operation here in Mesa. If I ever treated my customers in that way, I would not be operating! I'm shocked to be honest! Reporting to BBB next! read more

We had a zipper break on our rooftop tent cover. We called and had the repair done the same day within 15 min. Highly recommended read more

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You are not allowed to go in the shop. The owner is rude. He will treat you like an idiot. He is about 4 times as expensive as Fabian (Bless him) (Lamb's Shoe Repair). He wanted $85 for replacing the soles on one pair of shoes. He refuses to glue Ferragamo's when the sole separates (something Fabian did and did well). He will, however, put a tire tread on the bottom of your Ferragamo's -- in a different color than the shoe and charge you $85. You have to call ahead -- you can't go into the shop - and you have to pay cash. He never wants to do what you want done to your shoes and have done for years -- and it has worked. He knows more than anyone in his mind. Never going back. read more

Rude. Abrasive. Short. Website said open. Upon arrival Door was locked and a sign on the front said to call ahead of time. Since I had come quite a distance, I called the number. He irritatedly asked me if I had read the sign on his door to call 30 minutes ahead. I said yes and then he hung up on me. read more

Had cords removed and replaced with laces. Work was done while we waited outside. Reasonable price, but laces were black on white shoes, and a bit short. Will see how he does with replacing soles. read more

We took some boots and a purse in. Also some men's dress shoes. I thought my purse looked great. It took a while and we had to trust the guy in getting his service completed and that was hard for us. My husbands dress shoes were beautifully done. I have been coming here for over 20 years and am still coming back. I am grateful to have a repair shop near by. Also thrilled to do business with anyone on the spectrum of autism in my community. Worth any inconvenience or not being able to get into the shop anymore. Anyone still doing repairs in our throwaway society is a valuable member of our village. read more

This man was so rude and disrespectful to me and of my time. He chewed me out for forgetting to call him right when I got there. When I said " how odd" he told me to leave. I am a full time caregiver to my mom with Dementia and it was hard enough bringing her with me, to be turned away. If you care about supporting a deserving small business, this is not the one, in my opinion. read more

Now... this was an experience like no other. Gave them a call and I told him what I needed done. (lift on left boot, do to short leg from military disability) He started out telling me more rules and regulations of how he does business and how I needed to conduct myself than anyone I've experienced. In other words, I was hearing a lot of paranoid schizoid going on here. You have to bring cash and pay before work is started as well. Went to the store and had to talk business outside on the sidewalk. The new boots that I need lifted have a thicker sole and began telling him that the lift would need to be shorter than the boots I was wearing, so that I wouldn't have the chance of twisting an ankle from to much height on a uneven surface. (more height, more leverage of the boot flopping over). He wouldn't hear of it and rudely said he won't work on them and left us standing out there on the sidewalk. As he was stomping off I said he didn't have to work on my boots, but would be good if he knew why it should be done that way so that others won't have that problem. But he just didn't want to listen and rudely disappeared. Kind of felt sorry for the guy, but I wouldn't take chances with this place. read more

I'm hesitant to post this because I had such a horrible experience that I worry about how the owner and employee may react, but I don't want anyone else to go through what I did. I brought a pair of shoes to be fixed. The owner said to come back on Monday to pick them up. On the day they said they would be ready, I went to get them. (FYI -it's about a 25 min drive one way from my house) When I get there it's closed for lunch. I sit in my car for about 10 minutes waiting for them to come back. When he gets there he apologized and said he was getting lunch. I said "no worries". When I go in he says he doesn't have them yet because he has a big order he's working on, but they'll be ready the next day. I said okay, I'll come back tomorrow. Next day I show up and the other employee is being really loud and is very obviously upset about something. The owner apologizes and says he has anger issues but is a good employee. I'm thinking... if this behavior happens regularly, that's not a good employee, but I just smile and say nothing. He then says they have a big order that they haven't finished so I need to come back the next day. I also asked if the restaurant next door is closed for good or just during covid. He said just covid because of how small it is. We had a nice chat and I mentioned I was glad because we like the restaurant. Next day, I show up again. I walk to the counter and soon after another woman comes behind me. He said, let me help her first. I'm a little surprised, but I step aside and let him help her. It's pretty quick. Then, he he apologizes but says my shoes still are not ready. He does offer me a $3 discount for the trouble. Next day, I show up and the owner and employee both seem upset about something. The owner goes to get the shoes and I pull out my credit card. He sees it and says it's cash only. I apologize and say I'll need to go get some cash. He said it's $18 and I better go get it. I said I will, but you said it was $15 because... and before I could finish my sentence he went OFF on me! He was very angry and told me I better go get the $18 cash or I don't get my shoes. Now both guys are in my face YELLING at me. I tried to communicate with them but they just kept yelling, I literally couldn't get a word in. One of them was close to the door and they were on either side of me, so I was feeling really unsafe. These people were unhinged. Finally they say either go get the cash or you don't get the shoes. I pause for a moment because I like and want my shoes, and intended to pay the full price regardless of his previous $3 off offer, but I'm genuinely scared of them at this point. I decide it's not worth the shoes and said, you can keep the shoes, and Wales out to my car. They follow me out, take photos of my car, my license plate and me before walking away. I get in my car and am ready to pull away when I see the employee next to my car, which startled me. He took the tips off of both of my shoes and puts them and my shoes on the hood of my car. I waited until he left, got out to get them of my hood. When I got home, I decided to see if they were salvageable. I was able to put one tip back on. When I started to put the other one on, there's a nail sticking out of it! I have no idea if they did that on purpose or did a shoddy job to start with. Needless to say, I will never go there again. I also won't go to the cafe nearby. I am terrified of them and hope I NEVER see either one of them again. read more

A Gnome's Shoe Repair - Nail found in the tip of my shoe - Shoe Repair Near Me - Mesa, Arizona

Trying to discuss the work that needs to be done with the owner is a complete waste of time - its his way or the highway! On a scale of 1 to 10 this business rates a minus! There are plenty of good options for shoe repair in the valley - this isn't one of them. read more

Avoid this place at all costs! Would give zero stars if an option. Called today to check hours and no answer. (Some small businesses in AZ have shorter summer hours). Drove over there, open sign light but door locked. Sign on the door says appointments needed. Called while standing there and a few minutes later owner opens the door. It was 110 outside with no shade so I asked to come inside to show him my shoes for repair. Said I have 3 pairs, he said I only take 2 at a time. Note this is not stated anywhere. I said ok, then 2, no worries. He said "no, its a work shop and I'm working so you can go somewhere else" and locked the door. Never have I seen a small business owner be so incredibly rude, dismissive and resentful to be bothered. Will never go back with that attitude. Former owner of many many years was a sweetheart, always polite, courteous and thanked you for your business. Used this place only once under new owner. Negative customer service so NO MORE!! read more

Enter at your own risk, yet he did "glue up a pair of work shoes" for $15 therefor an extra star. Again the guys were very nice... and Enter at your own risk read more