Great work outstanding service. Had looked for shops in East Mesa, my wife had used them before and was very happy with their work and service. I found it to be the same! read more

I took in a pair of sandels and they fixed them while I waited. However, they broke in the same place about a week later. I also took in a tote bag. It was to be ready by the end of the week. I went back and it had not been fixed. This happened 3 more times over the next couple of weeks. I tried calling before I went but they never answered their phone nor returned my calls Ifinally went and just took it back unfixed. read more

they do good work on my boots, my cowboy boots and work boots. The frustrating thing with this business is you don't know when they're gonna go to lunch. It varies and sometimes they don't put a note on the door so you'll drive all the way out there thinking they're open and they're at lunch. You don't know if they just went to lunch if they're just coming back from lunch.. that's bad business. Your customers have to know when you're gonna be open. It was very frustrating to drive all the way out here and then turn around and go home. No note on the door no nothing. read more

I have had Country Cobbler put dancers suede on several pairs of Converse. Their work was meticulous. The people who work there are friendly professional . The only downside is that shoes are often not ready at the time stated, so call ahead read more

6/25 Decided to pick up my ankle boots whether they were ready or not - IF they could find them. Took a couple minutes but thank goodness I had my receipt - it's VERY important to keep your tag! The shoes were ready and they did a beautiful job. Very apologetic about the lack of communication but I don't see that changing in the future. He said they can't hear the phone when they are working in the back but I left at least 5 messages that were never returned, Not great customer service but excellent work! read more

I happened into Country Cobbler after a negative experience this morning at another shoe repair. What a wonderful surprise it was to be treated so kindly in a very busy store. Professional, courteous, fast service and a fair price! This place has just earned my loyalty. Give them a try!! read more

I came 25 minutes away to pick up my husband's work boots, which they told him would be ready on Tuesday. When I arrived, the shop was closed for Veterans Day. Yes, there's a sign on the door that says "closed all holidays," but no one mentioned that when they promised a Tuesday pickup - no call, no message, nothing. I came back the next morning at 10:30 AM and was told to return at 1:30 PM. I stayed in town (since it's too far to go home), came back at 1:45 PM, and the door was locked with a "closed for lunch" sign saying they'd return at 2:45. When I returned, they told me it would be another 45 minutes. It's now 3:40 PM. I've spent hours waiting, missed my daughter's appointment, and even had to pay extra to reschedule. When I explained all this, I said at minimum they should take $15 off, since that's less than what it cost me to reschedule. Instead, they offered $10 off - and the manager, Art, said he wouldn't have even given me that and told me I could have left if I didn't want to wait. That level of disregard for a paying customer's time was disappointing and unprofessional The reason I didn't leave earlier was because of what I'd already seen and heard from other customers. The day before, an elderly man and woman were outside, surprised by the closure. They told me it was their fourth attempt to pick up their items and that they were now 30 days past their original pickup date. Then, today, while I waited, another couple came in to pick up their boots and a suitcase repair and said they were now one week past their promised date. A little later, a woman with a purse repair decided to leave with it unfinished after saying she'd already been waiting more than two weeks beyond her promised pickup.. To top it off, the whole shop smelled strongly of weed - so much that two other people mentioned it, and one woman literally stood outside because she couldn't stand the smell. I've never experienced such a mix of disorganization, disrespect, and lack of professionalism. This place doesn't value customers' time or respect, and from what I saw, this is a common pattern - not a one-time issue read more

I came to this shop 7 times to pick up my shoes which they had for over a month, and the shoes were still not repaired, I told the owner I would never come back and when I left he called a DUMB STUPID BITCH. read more

They are very nice people and the work that they do was of a satisfactory quality. Be warned. They are a little unprofessional. They're a little unconventional. They are very unorganized and it is definitely going to take more time to get the shoes done than you think it will. They extended the time on me three times. Their prices are fair but while I was in there picking my boots up for the fourth time they were very busy and I heard them tell at least two people that they were not done with their shoes and they would have to come back. Even though they had told these people and myself they would be done by a certain time. This seems to be their biggest problem. read more

Told me they would be ready in a week....more than a month later I took the boots back without them being repaired. Never answers the phone and you get a message to leave a detailed message. Leave it and nothing happens...never a return call! Five times! Four trips up there and it is a 90 minute drive! There has to be a better option! read more

Country Cobbler View all 4.2 (78) 3+ years in business Closed CALL CHAT DIRECTIONS SHARE OVERVIEW SERVICES REVIEWS UPDATES PHOTOS Google review summary 54321 4.2 (78) "Great service. Brought in a pair of my wifes favorite shoes to be repaired...outstanding job !!!" "Excellent work good luck prices,, family owned" "Courteous service BUT shoes are frequently not ready on time & repeat delays." Rikki Nudelman - Edit 2 minutes ago Reviews All boots21 price14 purse5 art3 +4 Sort by Most relevant Newest Highest rating Lowest rating Rikki Nudelman 43 reviews 2 minutes ago NEW If I could give them 10 stars I would !! I can't believe these people who gave these guys a 1 star rating because the shoes weren't ready as there was a fire... really??? Have you lost your mind or ... More Jeaneeza Rodriguez 5 reviews·3 photos 3 months ago Came in august 4th with a pair of heels. They told me they could have it done in a week. I came in every week after that to pick them up but every week they would give an excuse as to why it wasn't done. A month passed by, still coming in ... More 5 Response from the owner 3 months ago Wow find that really hard to belive that you come everyday since we have been closed due to a fire and I do have sign out outside my door for all my costomers just odd about your post but soon as I can get everything checked out Do to a fire I'll call you Elijah Visser 4 reviews·3 photos a year ago Phenomenal customer service and amazing product, couldn't be happier with these guys. I haven't had these boots but seven months and I had already worn a hole through the bottom of my sole.(no before picture, apologies)so all I had done was ... More 3 Response from the owner a year ago Thank you so much we try hard so make everyone happy with are work Thank You for stoping by Myriam Lopez 10 reviews 5 months ago I've bought in three different pairs of shoes for repair over the past two years. Shoes were always ready for pickup on the day they promised. The workmanship is excellent. Price is always reasonable and the employees/owner always very courteous and pleasant. 1 Response from the owner 5 months ago Thank you for stoping by Call Chat Rikki Nudelman 43 reviews 2 minutes ago NEW If I could give them 10 stars I would !! I can't believe these people who gave these guys a 1 star rating because the shoes weren't ready as there was a fire... really??? Have you lost your mind or your heart? So, I am a senior, I buy good shoes and I repair them when needed. I just moved here from California where I went to many shoe repair shops, 1 here in Arizona too. These guys 1st of all are genuinely NICE...one can't really find a lot of GENUINELY nice people behind the counter anymore, they do a great job, prices are reasonable ( omg, you should hear how much they charge in L.A) and....they are on time. Can you ask for anything more? I THINK, NOT ! Did I mention how NICE they were? Don't you even THINK of going anywhere else for shoe repair !! read more

They are great! Stopped in with my boots and was provided on the spot advice & estimate for repair. When I picked them up, the repair exceeded my expectations. read more

Although repair took longer than promised, I'm very happy with results and price was reasonable

Customer service exceeded my expectations. Very quick turnaround. Reasonable price. My shoes looked better than they have in years.

Funny reviewing these comments. the store was closed for family emergency I came back the following week and was greeted nicely and advised 2 days. Came back a week later, no results advised I wld get a call when completed. Well they will not return my call or my boots. Very weird....i guess i have to file a police report read more

Great service! Walked in with my belt today to see if they were able to add some new holes to it. I was thinking it would be a 24 hour request. Nope, they greeted me nicely, marked my belt on the spot and made the holes while I was there. I was in and out within less then 10 minutes. Great work too. Couldn't be happier. read more

I took two wallets to get the corners stitched @Country Cobble. I was told one week turn around for the work. After coming in today for the 4th (!) time (one month and one week later), my wallets were still not finished. I understand things occur, but continuing to tell me week after week that they'd be done in "another week" is not acceptable. I'll take my business elsewhere. read more

Country Cobbler - Shoe Repair Near Me - Mesa, Arizona

I have used these guys several times. They never have the shoes done when requested, they always ask for more time with various excuses. They say they will call when the shoes are ready and never do. I let it go because it was close to me. Their lunch hours change daily and I have had to go back several times to catch them, they never answer the phone either. The last time, was the last straw. I took a pair of Sandals in in early July to have the elastic replaced, they told me they didn't have red elastic. No problem I said, use tan. I went back 3 weeks later and they weren't done. Their machine was broken or the color of thread was an issue. I went back 3 weeks later, still not finished, he offered me a discount. A couple weeks later I sent my husband,. FINALLY in early SEP they were done. My husband told them this was unacceptable and they called him a name which I won't repeat here (we didn't get the discount either) I DO NOT recommend this shop. read more

I'm actually shocked by the 5 star reviews here. This place had a bag of mine and nice leather sandals needing a strap repaired. I was told to pick up in one week, when I arrived a week after that date, they hadn't even started. I just came back over a month later, bag was not repaired and the sandal had the biggest botch job of a repair done. I actually started laughing when I saw it. Leather wasn't the same color (he rubbed die on it after I mentioned the color difference) different color stitching... not sure why you wouldn't replace the entire strap, but needless to say I just wasted three trips over there plus $15. Will not be returning or suggesting this establishment to anyone in the future. read more

Country Cobbler - Strap replacement - Shoe Repair Near Me - Mesa, Arizona

What great customer service! Great experience from start to finish! They cleaned/repaired the shoes I dirtied in the picture. -Miss Mesa USA read more

Country Cobbler - Shoe Repair Near Me - Mesa, Arizona

Wonderful store... I came for extra holes needed on some shoe straps and not only did they do it on the spot, but would not charge me! Another shoe repair told me that he'd charge a lot and only by appointment. I will definitely use them as needed and highly recommend. Thank you! read more

I had a pair of leather shoes repaired. They did a wonderful job and cleaned and polished my shoes. Definitely recommend this place.

Been using them for a few years now. Moved far away and still felt it worth the drive. However. I recently dropped off several pairs.... Left several messages over a month. No reply. Finally I show up and the shoes weren't even done . Sooo disappointed to say the least. Never use them again read more

I've called this business several times leaving detailed voice mail messages to find out if my bag repair is complete. I have not received a return phone call. If I could get someone to return my phone call then I can have someone pick-up my item. I have a receipt for my item. I called today and the voice mailbox is full. read more

Super friendly. Fixed the strap on my purse. Easy to find the shop. Now I love my purse!

Sole fell off one of my work boots. Seems like they did a fine job and had the shoes ready for me the same day.

A very friendly and helpful staff. However very unorganized. They are not set up to find your shoes easily when you are retrieving them. They don't go by last name or even the number on the tag that they gave you. They were looking all over the store. And drawers on top of shelves. Just take a look at it it's so disorganized. My shoes after over a month weren't even done. One was done incorrectly. However through the whole thing they were very pleasant. But I didn't pay for Pleasant I paid for my shoes to be done read more

One of my new sandals got a "blow out" when a strap holding the buckle came unsewn. I think that had I been wearing them they might have done it while I waited because they were so nice. I was happy to leave it overnight. I picked the sandal up next day and felt their minimum charge was fair because I don't have the ability to fix it right. They had the tools (specialty sewing machine, I'm sure), and materials (heavy duty thread) and knowledge to use them! Thank you! read more

If you need work on your shoes or other leather goods, avoid Country Cobbler at Power and Southern. Pure incompetence! I dropped off my shoes to have sole protectors and toe plates installed. They told me one week. One week later I called and left a message. No return call. I showed up on the 10th day. Sole protectors were installed, but the toe plates were misaligned and sitting on top of the sole protectors - incorrect installation. Literally any cobbler should be able to install toe plates correctly! And, there was a ballpoint pen mark on the side of the shoes. These are $400 Allen Edmonds! I told the clerk behind the counter that I was very displeased. He said he would take them off. I thought he was referring to the toe plates. He was not! When I got the shoes back, they had ground the sole protectors off. Now my brand new Allen Edmonds likely need to be resoled. I asked to have my claim check back, and the clerk said "No". Clearly they have done this before because now I have no way to prove they damaged my shoes. read more

Got name on Yelp. When I arrived there was a Big sign that said Open. Let me explain, I have limited mobility, walking with a cane and very slowly, so I wanted to make sure that I could make it. As I approached, I saw that they were open alright, they were open cleaning up after a fire. I am sorry for the fire, but, I wish that they would have put that on Yelp.... Temporarily Closed. There was another lady who came up after me; wasted trip, wasted gas read more

After a shot hiatus reopen. Great service and reasonable prices . Good quality repairs

I'm very happy I found this place. I purchased a pair of very nice cowboy boots second hand and they needed the heal caps replaced. They replaced the caps and shined up the heal for $40 out the door including taxes. I didn't take detailed before pictures but here is the result. I am very happy with how they turned out. read more

Country Cobbler - Heel cap replaced and heel polished. - Shoe Repair Near Me - Mesa, Arizona

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Took in two purses handles to another purse to be repaired in September of last year. Came back in to pick it up only to find they were closed because of fire. I continuously called for four 1/2 months. not once did I get a response went into their store to pick up my items they couldn't find them. They said they think they know where they are call back on Friday I called back no response for three days. I finally got back into the store again they couldn't find it and that I was more than welcome to file a small claims case because the owner did not have time to look for them yet they are bringing in new business they're not willing to take care of a client that has been patient for six months, I will never bring any of my items back to the store I will tell anyone i know that they are not to be trusted. The purses they did not return were a Versace and a coach not cheap purses. Shame on them. read more

Long story short they told me my bag would be done in a couple days...which turned into over a month of telling me to come pick up my fixed bag, and I would show up and they hadn't even started it or said it wasn't done yet because of difficulties (then why would you tell me to come in??). That happened 4 times before they finally said they couldn't fix it at all. I talked to the owner and somehow while I was there to pick up my ruined bag he fixed it in 5 minutes and gave it to me for free for the trouble. So I give them credit for fixing it and being extremely nice through the whole process. But serious organization and communication issues that made it so frustrating. read more

I live in a small town and even though we have a huge need for a cobbler there are none close to me. My fiancé and I were visiting Mesa on 1/29/22 and decided to stop at a little strip mall to see all the stores. Well imagine our surprise when we spotted the store. I have a pair of western boots where the sole is becoming unstitched and my guy has several pairs of boots that need to be resoled. The gentleman behind the counter was friendly and knowledgeable. We will definitely be making a trip back down soon to get our boots fixed. read more

One of the friendliest and most high-quality shoe repair shops I have ever encountered. The owners are welcoming and very accommodating to your footwear needs. read more

I brought in three pairs of boots that needed to be re heeled and touched up Along with a pair of high heeled expensive Sandals that needed new hardware. I almost threw them out BC I doubted anyone could match the buckle. Wow!!! These guys did an awesome job and saved me a lot of money! Very reasonable and also friendly! I felt lucky to find them again because they had moved from the superstition Springs mall to a smaller strip mall close by read more

Great family business. They can fix boots shoes etc. Took a pair of boots in and they brought them back to life. New insoles and new heels. Fair prices. read more

I can not say enough wonderful things about this family business! I showed up there on the verge of tears after going to another shop that ruined the strap to a brand new Louis Vuitton handbag. That same shop told me they could not replace the bottoms of my favorite cowboy boots and had to attach (glue) a black piece to the bottom of the boots (I thought strange but ok), well it turns out they just didn't know how to do it. So, after they ruined my purse strap I took my boots and left. All of the employees at Country Cobbler are so helpful and kind. They did a FANTASTIC job on my cowboy boots. And once I get the new strap to my handbag I will take it to them to add holes to make it longer. I wouldn't trust anyone else at this point! Highly recommend this shop!!! read more

The strap on my purse broke, and I took it to the Country Cobbler to see if they could sew it. They not only fixed the broken side, they reinforced the other side so it would not break. And my purse was ready in an hour. Wonderful, friendly family business!! I highly recommend this business. read more